Understanding e-Government portal use in rural India: Role of demographic and personality characteristics

Information Systems Journal

Volumn 24, Issue 3, 2014, Pages 249-269

  Venkatesh, Viswanath ^a   Sykes, Tracy Ann ^a   Venkatraman, Srinivasan ^a,b  

^a UNIVERSITY OF ARKANSAS   (United States)

^b Wall College of Business   (United States)

Author keywords

Demographics; Digital divide; E Government; Personality; Technology use

Indexed keywords

DEVELOPING COUNTRIES; INFORMATION TECHNOLOGY; POPULATION STATISTICS; RURAL AREAS;

DEMOGRAPHICS; DIGITAL DIVIDE; E-GOVERNMENT; PERSONALITY; TECHNOLOGY USE;

GOVERNMENT DATA PROCESSING;

EID: 84897951300     PISSN: 13501917     EISSN: 13652575     Source Type: Journal    
DOI: 10.1111/isj.12008     Document Type: Article

References (108)

1. Agarwal, R. & Prasad, J. (1998) A conceptual and operational definition of personal innovativeness in the domain of information technology. Information Systems Research, 9, 204-215.
2. Ahmed, A.(2007) Open access towards bridging the digital divide - policies and strategies for developing countries. Information Technology for Development, 13, 337-361.
3. Avgerou, C.(2003) The link between ICT and economic growth in the discourse of development. In : Organizational Information Systems in the Context of Globalization, Korpela, M., Ramiro, M.& Angeliki, P.(eds.), pp. 373-386. Springer, London, UK.
4. Avgerou, C. & Walsham, G.(2000) Information Technology in Context: Studies from the Perspective of Developing Countries. Ashgate, London, UK.
5. Becker, J., Algermissen, L. & Niehaves, B.(2006) A procedure model for process oriented e-government projects. Business Process Management Journal, 12, 61-75.
6. Belanger, F. & Carter, L.(2008) Trust and risk in e-government adoption. Journal of Strategic Information Systems, 17, 165-176.
7. Belanger, F. & Carter, L.(2012) Digitizing government interactions with constituents: an historical review of e-government research in information systems. Journal of the Association for Information Systems, 13, 363-394.
8. Benjamin, P.(2001) Telecenters in South Africa. Journal of Development Communication. [WWW document]. URL http://telecentres.isoc.am/references/info/jdc-benjamin.doc
9. Birren, F., Woods, A. & Williams, M.(1980) Behavioral slowing with age: causes, organization, and consequences. In : Aging in the 1980s, Poon, L.W.(ed.), pp. 293-308. American Psychological Association, Washington DC, USA.
10. Brislin, R., Looner, W. & Thorndike, R.(1973) Cross-Cultural Research Methods. John Wiley & Sons, New York, USA.
11. Brown, S.A. & Venkatesh, V.(2005) Model of adoption of technology in households: a baseline model test and extension incorporating household life cycle. MIS Quarterly, 29, 399-426.
12. Carter, L. & Weerakkody, V.(2008) E-government adoption: a cultural comparison. Information Systems Frontiers, 10, 473-482.
13. Cecchini, S. & Raina, M.(2004) Electronic government and the rural poor: the case of Gyandoot. Information Technologies and International Development, 2, 65-75.
14. Census of India(2011) Census data online. [WWW document]. URL http://www.censusindia.gov.in
15. Choudrie, J. & Dwivedi, Y.K.(2005) A Survey of Citizens' Awareness and Adoption of E-Government Initiatives, the Government Gateway: A United Kingdom Perspective. eGovernnment Workshop '05, Brunel University, West London, UK.
16. Ciborra, C.(2005) Interpreting e-government and development efficiency, transparency, or government at a distance?Information Technology and People, 18, 260-279.
17. Costa, P.T. & McCrae, R.R.(1992) NEO PI-R Professional Manual. Psychological Assessment Resources, Odessa, FL, USA.
18. Daniel, E. & Ward, J.(2006) Integrated service delivery: exploratory case studies of enterprise portal adoption in UK local government. Business Process Management Journal, 12, 113-123.
19. Deci, E.L.(1975) Intrinsic Motivation. Plenum Press, New York, USA.
20. Deci, E.L. & Ryan, R.M.(1992) The initiation and regulation of intrinsically motivated learning and achievement. In : Achievement and Motivation: A Social-Developmental Perspective, Boggiano, A.K.& Pittman, T.S.(eds.), pp. 9-36. Cambridge University Press, New York, USA.
21. Devaraj, S., Easley, R.E. & Crant, J.M.(2008) How does personality matter? relating the five-factor model to technology acceptance and use. Information Systems Research, 19, 93-105.
22. Dewan, S. & Riggins, F.J.(2005) The digital divide: current and future research directions. Journal of the Association for Information Systems, 6, 298-337.
23. Dwivedi, Y.K., Khan, N. & Papazafeiropoulou, A.(2007) Consumer adoption and usage of broadband in Bangladesh. Electronic Government: An International Journal, 4, 299-313.
24. Dwivedi, Y.K., Papazafeiropoulou, A., Gharavi, H. & Khoumbati, K.(2006) Examining the socio-economic determinants of adoption of the 'Government Gateway' initiative in the UK. Electronic Government: An International Journal, 3, 404-419.
25. Dwivedi, Y.K. & Weerakkody, V.(2007) Examining the factors affecting the adoption of broadband in the Kingdom of Saudi Arabia. Electronic Government: An International Journal, 4, 43-58.
26. Fagan, M.H.(2006) Exploring city, county and state e-government initiatives: an East Texas perspective. Business Process Management Journal, 12, 101-112.
27. Funder, D.C.(2001) Personality. Annual Review of Psychology, 52, 197-221.
28. Gefen, D. & Straub, D.W.(1997) Gender differences in perception and adoption of e-mail: an extension to the technology acceptance model. MIS Quarterly, 21, 389-400.
29. Grimsley, M. & Meehan, A.(2007) E-government information systems: evaluation-led design for public value and client-trust. European Journal of Information Systems, 16, 134-148.
30. Gronlund, A., Andersson, A. & Hedstrom, K.(2006) Social inclusion: societal and organizational implications for information systems. In : IFIP International Federation for Information Processing, Vol. 208, Trauth, E., Howcroft, D., Butler, T., Fitzgerald, B.& DeGross, J.(eds.), pp. 73-87. Springer, Boston, MA, USA.
31. Heeks, R.(1999) Reinventing Government in the Information Age: International Practice in IT-Enabled Public Sector Reform. Routledge, London, UK.
32. Heeks, R.(2002) Information systems and developing countries: failure, success, and local improvisations. The Information Society, 18, 101-112.
33. Heeks, R.(2003) Most eGovernment-for-development projects fail: how can risks be reduced?[WWW document] URL http://www.sed.manchester.ac.uk/idpm/research/publications/wp/igovernment/igov_wp14.htm
34. Heeks, R. & Stanforth, C.(2007) Understanding e-Government project trajectories from an actor-network perspective. European Journal of Information Systems, 16, 165-177.
35. Higgins, E.T.(1996) Knowledge activation: accessibility, applicability, and salience. In : Social Psychology: Handbook of Basic Principles, Higgins, E.T.& Kruglanski, A.W.(eds.), pp. 133-168. Guilford Press, New York, USA.
36. Howell, J.M. & Higgins, C.A.(1990) Champions of technological innovation. Administrative Science Quarterly, 35, 317-341.
37. Hsieh, J.J.P., Rai, A. & Keil, M.(2008) Understanding digital inequality: comparing continued behavioral models of the socio-economically advantaged and disadvantaged. MIS Quarterly, 32, 97-126.
38. Huang, Z.(2007) A comprehensive analysis of U.S. counties' e-Government portals: development status functionalities. European Journal of Information Systems, 16, 149-164.
39. Hurt, H.T., Joseph, K. & Cooed, C.D.(1977) Scales for the measurement of innovativeness. Human Communication Research, 4, 58-65.
40. Igbaria, M. & Parasuraman, S.(1989) Path analytic study of individual characteristics, computer anxiety and attitudes toward microcomputers. Journal of Management, 15, 373-388.
41. Indianfarmers.org(2009) High inequalities in incomes and savings - rural/urban. [WWW document] URL http://www.indianfarmers.org/publication_books/HIGH_INEQUALITIES_public.html
42. Institute for Development Policy and Management(2008) Success and failure in e-Government projects. [WWW document] URL http://www.egov4dev.org/success
43. Irani, Z., Love, P.E.D. & Montazemi, A.(2007) e-Government: past, present, and future. European Journal of Information Systems, 16, 103-105.
44. John, O.P. & Srivastava, S.(1999) The Big Five taxonomy: history, measurement, and theoretical perspectives. In : Handbook of Personality: Theory and Research, Pervin, L.A.& John, O.P.(eds.), pp. 102-138. Guilford Press, New York, USA.
45. Karahanna, E., Ahuja, M., Srite, M. & Galvin, J.(2002) Individual differences and relative advantage: the case of GSS. Decision Support Systems, 32, 327-341.
46. Kashdan, T.B. & Fincham, F.D.(2002) Facilitating creativity by regulating curiosity. American Psychologist, 57, 373-374.
47. Kashdan, T.B., Rose, P. & Fincham, F.D.(2004) Curiosity and exploration: facilitating positive subjective experiences and personal growth opportunities. Journal of Personality Assessment, 82, 291-305.
48. Kegerreis, R.J., Engel, J.F. & Blackwell, R.D.(1970) Innovativeness and diffusiveness: a marketing view of the characteristics of early adopters. In : Research in Consumer Behavior, Kollat, D., Blackwell, R.& Engels, J.(eds.), pp. 671-689. Holt Rinehart and Winston, New York, USA.
49. Keniston, K.(2002) Grassroots ICT projects in India: some preliminary hypotheses. ASCI Journal of Management, 31, 1-9.
50. Keniston, K. & Kumar, D.(2004) IT Experience in India: Bridging the Digital Divide. Sage Publications, Delhi, India.
51. Klischewski, R.(2006) Ontologies for e-document management in public administration. Business Process management Journal, 12, 34-47.
52. Kumar, R. & Best, M.L.(2006) Impact and sustainability of e-government services in developing countries: lessons learned from Tamilnadu, India. The Information Society, 22, 1-12.
53. Landers, R.N. & Lounsbury, J.W.(2006) An investigation of Big Five and narrow personality traits in relation to internet usage. Computers in Human Behavior, 22, 283-293.
54. Landsberg-Lewis, I.(1998) Bringing equality home: implementing the convention on the elimination of all forms of discrimination against women. United Nations Development Fund for Women (UNIFEM). [WWW document] URL http://www.unifem.org/attachments/products/BringingEqualityHome_eng.pdf
55. Lee, Y., Kozar, K.A. & Larsen, K.R.T.(2003) The technology acceptance model: past, present, and future. Communications of the Association for Information Systems, 12, 752-780.
56. Lenhart, A.(2002) Barriers to Internet access: from the non-user and new user perspective. The Association of Internet Researchers Conference 3.0, Maastricht, The Netherlands.
57. Levy, L.(1970) Conceptions of Personality: Theories and Research. Random House, New York, USA.
58. Loewenstein, G.(1994) The psychology of curiosity: a review and reinterpretation. Psychological Bulletin, 116, 75-98.
59. Malone, T.W.(1981a) Toward a theory of intrinsically motivating instruction. Cognitive Science, 4, 333-369.
60. Malone, T.W.(1981b) What makes computer games fun?Byte, 6, 258-277.
61. McElroy, J.C., Hendrickson, A.R., Townsend, A.M. & DeMarie, S.M.(2007) Dispositional factors in internet use. MIS Quarterly, 31, 809-820.
62. Morris, M.G. & Venkatesh, V.(2000) Age differences in technology adoption decisions: implications for a changing workforce. Personnel Psychology, 53, 375-403.
63. Munshi, K. & Rosenzweig, M.(2005) Why is social mobility in India so low? Social insurance, inequality, and growth. BREAD Working Paper No. 097.
64. Myers, C. & Conner, M.(1992) Age differences in skill acquisition and transfer in an implicit learning paradigm. Applied Cognitive Psychology, 6, 429-442.
65. Norris, D.F.(2003) Leading edge information technologies and their adoption: lessons from American cities. In : Public Information Technology: Policy and Management Issues, Garson, G.D.(ed.), pp. 137-156. Idea Group Publishers, Hershey, PA, USA.
66. Ono, H. & Zavodny, M.(2007) Digital inequality: a five country comparison using microdata. Social Science Research, 36, 1135-1155.
67. Pew Internet and American Life Project(2012) Digital divide. [WWW document] URL http://www.pewinternet.org/~/media//Files/Reports/2012/PIP_Digital_differences_041312.pdf
68. Puri, S.(2007) Integrating scientific with indigenous knowledge: constructing knowledge alliances for land management in India. MIS Quarterly, 31, 355-379.
69. Rao, S.S.(2008) Social development in Indian rural communities: adoption of telecentres. International Journal of Information Management, 28, 474-482.
70. Reiss, S.(2004) Multifaceted nature of intrinsic motivation: the theory of 16 basic desires. Review of General Psychology, 8, 179-193.
71. Ringle, C.M., Wende, S. & Will, A.(2005) Smart PLS 2.0. University of Hamburg, Hamburg, Germany. [WWW Document] URL http://www.smartpls.de.
72. Roberts, B.W. & Robins, R.W.(2000) Broad dispositions, broad aspirations: the intersection of the Big Five dimensions and major life goals. Personality and Social Psychology Bulletin, 26, 1284-1296.
73. Rogers, E.(1995) Diffusion of Innovations. Free Press, New York, USA.
74. Saxena, K.B.C.(2005) Towards excellence in e-governance. International Journal of Public Sector Management, 18, 498-513.
75. Sharit, J. & Czaja, S.J.(1994) Aging, computer-based task performance, and stress: issues and challenges. Ergonomics, 37, 559-577.
76. Srinivasan, T.N.(2006) China, India, and the world economy. Economic and Political Weekly, 41, 3716-3727.
77. Sykes, T.A., Venkatesh, V. & Gosain, S.(2009) Model of acceptance with peer support: a social network perspective to understand employees' system use. MIS Quarterly, 33, 371-393.
78. Terraciano, A. & Costa, P.T.(2004) Smoking and the five-factor model of personality. Addiction, 99, 472-481.
79. Thatcher, J.B. & Perrewe, P.L.(2002) An empirical examination of individual traits as antecedents to computer anxiety and computer self-efficacy. MIS Quarterly, 26, 381-396.
80. The Economist(2009) The power of mobile money. The Economist, September 26-October 2, 13.
81. Thong, J.Y.L., Hong, S.J. & Tam, K.Y.(2006) The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. International Journal of Human-Computer Studies, 64, 799-810.
82. Thong, J.Y.L., Hong, W. & Tam, K.Y.(2002) Understanding user acceptance of digital libraries: what are the roles of interface characteristics, organizational context, and individual differences?International Journal of Human-Computer Studies, 57, 215-242.
83. Tuten, T.L. & Bosnjak, M.(2001) Understanding differences in web usage: the role of need for cognition and the five factor model of personality. Social Behavior and Personality, 29, 391-398.
84. UNICEF(2008) Morbidity and mortality weekly report. December 5, 2008.
85. United Nations(2009) Human development report 2009. [WWW document] URL http://hdr.undp.org/en/media/HDR_2009_EN_pre.pdf
86. United Nations(2011a) Human development report 2011. [WWW document] URL http://hdr.undp.org/en/reports/global/hdr2011
87. United Nations(2011b) The state of the world population 2000. [WWW document] URL http://foweb.unfpa.org/SWP2011/reports/EN-SWOP2011-FINAL.pdf
88. Vaidyanathan, G.(2007) Technology parks in a developing country: the case of India. Journal of Technology Transfer, 33, 285-299.
89. Van der Heijden, H.(2004) User acceptance of hedonic information systems. MIS Quarterly, 28, 695-704.
90. Van Dijk, J.(1999) The Network Society. Sage Publications, London, UK.
91. Van Dijk, J. & Hacker, K.(2003) The digital divide as a complex and dynamic phenomenon. The Information Society, 19, 315-326.
92. Venkatesh, V.(1999) Creating favorable user perceptions: exploring the role of intrinsic motivation. MIS Quarterly, 23, 239-260.
93. Venkatesh, V.(2000) Determinants of perceived ease of use: integrating control, intrinsic motivation and emotion into the technology acceptance model. Information Systems Research, 11, 342-365.
94. Venkatesh, V. & Bala, H.(2008) Technology acceptance model 3 and a research agenda on interventions. Decision Sciences, 39, 273-315.
95. Venkatesh, V., Bala, H. & Sykes, T.A.(2010) Impacts of information and communication technology implementations on employees' jobs in service organizations in India: a multi-method longitudional field study. Productions and Operations Management, 19, 591-613.
96. Venkatesh, V. & Brown, S.A.(2001) A longitudinal investigation of personal computers in homes: adoption determinants and emerging challenges. MIS Quarterly, 25, 71-102.
97. Venkatesh, V., Davis, F.D. & Morris, M.G.(2007) Dead or alive? the evolution, trajectory, and future of technology adoption research. Journal of the Association for Information Systems, 8, 267-286.
98. Venkatesh, V. & Morris, M.G.(2000) Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior. MIS Quarterly, 24, 115-139.
99. Venkatesh, V., Morris, M.G., Davis, G.B. & Davis, F.D.(2003) User acceptance of information technology: toward a unified view. MIS Quarterly, 27, 425-478.
100. Venkatesh, V. & Speier, C.(1999) Computer technology training in the workplace: a longitudinal investigation of the effect of the mood. Organizational Behavior and Human Decision Processes, 79, 1-28.
101. Venkatesh, V. & Sykes, T.A.(in press ) Digital divide initiative success in developing countries: a longitudinal field study in a village in India. Information Systems ResearchDOI: 10.1287/isre.1110.0409.
102. Venkatesh, V., Thong, J.Y.L. & Xu, X.(2012) Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology. MIS Quarterly, 36, 157-178.
103. Venkatraman, P.M.(1991) The impact of innovativeness and innovation type and adoption. Journal of Retailing, 67, 51-67.
104. Walsham, G., Robey, D. & Sahay, S.(2007) Foreword: special issue on information systems in developing countries. MIS Quarterly, 31, 317-326.
105. Warkentin, M., Gefen, D., Pavlou, P. & Rose, G.(2002) Encouraging citizen adoption of e-government by building trust. Electronic Markets, 12, 157-162.
106. Welch, E.W., Hinnant, C.C. & Moon, M.J.(2005) Linking citizen satisfaction with e-government and trust in government. Journal of Public Administration Research and Theory, 15, 371-391.
107. World Bank(2008) The role of mobile phones in sustainable rural poverty reduction. [WWW document] URL http://siteresources.worldbank.org/EXTINFORMATIONANDCOMMUNICATIONANDTECHNOLOGIES/Resources/The_Role_of_Mobile_Phones_in_Sustainable_Rural_Poverty_Reduction_June_2008.pdf
108. Young, K.S.(1998) Caught in the Net. John Wiley & Sons, New York, USA.