BPM capability development - a matter of contingencies

Business Process Management Journal

Volumn 20, Issue 1, 2014, Pages 90-106

  Niehaves, Bjoern ^a   Poeppelbuss, Jens ^b   Plattfaut, Ralf ^c   Becker, Joerg ^c  

^a HERTIE SCHOOL OF GOVERNANCE   (Germany)

^b UNIVERSITY OF BREMEN   (Germany)

^c UNIVERSITY OF MÜNSTER   (Germany)

Author keywords

Business process management; Capability development; Case study; Contingency theory; Dynamic capabilities; Maturity model

Indexed keywords

EID: 84892424560     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/BPMJ-07-2012-0068     Document Type: Article

References (67)

1. Armistead, C., Machin, S. (1997), "Implications of business process management for operations management" in International Journal of Operations & Production Management, Vol. 17, No. 9, pp. 886-898.
2. Bandara, W., Gable, G.G., Rosemann, M. (2005), "Factors and measures of business process modelling: model building through a multiple case study" in European Journal of Information Systems, Vol. 14, No. 4, pp. 347-360.
3. Bandara, W., Indulska, M., Chong, S., Sadiq, S. (2007), "Major issues in business process management: an expert perspective", Proceedings of the European Conference on Information Systems (ECIS), University of St Gallen, St Gallen, Switzerland.
4. Barreto, I. (2009), "Dynamic capabilities: a review of past research and an agenda for the future" in Journal of Management, Vol. 36, No. 1, pp. 256-280.
5. Becker, J., Niehaves, B., Pöppelbuß, J., Simons, A. (2010), "Maturity models in IS research", Proceedings of the European Conference on Information Systems (ECIS), Pretoria, South Africa.
6. Benbasat, I., Dexter, A.S., Drury, D.H., Goldstein, R.C. (1984), "A critque of the stage hypothesis: theory and empirical evidence" in Communications of the ACM, Vol. 27, No. 5, pp. 476-485.
7. BPM&O (2011), Status Quo Prozessmanagement 2010/2011.
8. Broadbent, M., Weill, P., St Clair, D. (1999), "The implications of information technology infrastructure for business process redesign" in MIS Quarterly, Vol. 23, No. 2, pp. 159-182.
9. Bucher, T., Winter, R. (2010), "Taxonomy of business process management approaches" in vom Brocke, J. and Rosemann, M. (Eds.), Handbook on Business Process Management, Springer, Berlin, pp. 93-114.
10. Capaldo, A. (2007), "Network structure and innovation: the leveraging of a dual network as a distinctive relational capability" in Strategic Management Journal, Vol. 28, No. 6, pp. 585-608.
11. Cohen, W.M., Levinthal, D.A. (1990), "Absorptive capacity: a new perspective on innovation and learning" in Administrative Science Quarterly, Vol. 35, No. 1, pp. 128-152.
12. De Bruin, T., Freeze, R., Kaulkarni, U., Rosemann, M. (2005a), "Understanding the main phases of developing a maturity assessment model", Proceedings of the Australasian Conference on Information Systems (ACIS), Sydney, Australia.
13. De Bruin, T., Bruin, T., de Freeze, R., Kulkarni, U., Rosemann, M. (2005b), "Understanding the main phases of developing a maturity assessment model", Proceedings of the 16th Australasian Conference on Information Systems (ACIS), Sydney, Australia.
14. Eisenhardt, K.M. (1989), "Building theories from case study research" in The Academy of Management Review, Vol. 14, No. 4, pp. 532-550.
15. Eisenhardt, K.M., Martin, J.A. (2000), "Dynamic capabilities: what are they?" in Strategic Management Journal, Vol. 21, Nos 10/11, pp. 1105-1121.
16. Fisher, D.M. (2004), "The business process maturity model: a practical approach for identifying opportunities for optimization", Business Process Trends, September.
17. Gartner, Inc. (2010), Leading in Times of Transition: The 2010 CIO Agenda, Gartner, Inc., Egham.
18. Gottschalk, P. (2009), "Maturity levels for interoperability in digital government" in Government Information Quaterly, Vol. 26, No. 1, pp. 75-81.
19. Hammer, M. (1990), "Reengineering work: don't automate, obliterate" in Harvard Business Review, Vol. 68, No. 4, pp. 104-122.
20. Hammer, M. (2007), "The process audit" in Harvard Business Review, Vol. 85, No. 4, pp. 111-123.
21. Helfat, C.E., Peteraf, M.A. (2003), "The dynamic resource-based view: capability lifecycles" in Strategic Management Journal, Vol. 24, No. 10, pp. 997-1010.
22. Hung, R. (2006), "Business process management as competitive advantage: a review and empirical study" in Total Quality Management, Vol. 17, No. 1, pp. 21-40.
23. Kazanjian, R.K., Drazin, R. (1989), "An empirical test of a stage of growth progression model" in Management Science, Vol. 32, No. 12, pp. 1489-1503.
24. Kern, T., Willcocks, L.P. (2002), "Exploring relationships in information technology outsourcing: the interaction approach" in European Journal of Information Systems, Vol. 11, No. 1, p. 17.
25. King, J.L., Kraemer, K.L. (1984), "Evolution and organizational information systems: an assessment of Nolan's stage model" in Communications of the ACM, Vol. 27, No. 5, pp. 466-475.
26. Ko, R.K.L., Lee, S.S.G., Lee, E.W. (2009), "Business process management (BPM) standards: a survey" in Business Process Management, Vol. 15, No. 5, pp. 744-791.
27. Lawrence, P.R., Lorsch, J.W. (1969), Organization and Environment: Managing Differentiation and Integration, University of Michigan, R.D. Irwin, Homewood, IL.
28. Lee, J.H., Kim, Y.G. (2001), "A stage model of organizational knowledge management: a latent content analysis" in Expert Systems with Applications, Vol. 20, No. 4, pp. 299-311.
29. Lindsay, A., Downs, D., Lunn, K. (2003), "Business processes - attempts to find a definition" in Information and Software Technology, Vol. 45, No. 15, pp. 1015-1019.
30. McCormack, K. (2007), Business Process Maturity - Theory and Application, DRK Research, Raleigh, NC.
31. McCormack, K., Willems, J., Van den Bergh, J., Deschoolmeester, D., Willaert, P., Štemberger, M.I., Škrinjar, R., Trkman, P., Ladeira, M.B., de Oliveira, M.P.V., Vuksić, V.B., Vlahović, N. (2009), "A global investigation of key turning points in business process maturity" in Business Process Management Journal, Vol. 15, No. 5, pp. 792-815.
32. McKinsey (2008), "Global survey results: IT's unmet potential" in McKinsey Quarterly, Vol. 17, No. 4, pp. 1-9.
33. Mingers, J. (2003), "The paucity of multimethod research: a review of the information systems literature" in Information Systems Journal, Vol. 13, No. 3, pp. 233-249.
34. Neubauer, T. (2009), "An empirical study about the status of business process management" in Business Process Management Journal, Vol. 15, No. 2, pp. 166-183.
35. Neumann, S., Probst, C., Wernsmann, C. (2011), "Continuous process management" in Becker, J., Kugeler, M. and Rosemann, M. (Eds.), Process Management, Springer, Berlin, pp. 257-280.
36. Niehaves, B., Plattfaut, R., Sarker, S. (2011), "Understanding dynamic IS capabilities for effective process change: a theoretical framework and an empirical application", paper presented at Thirty Second International Conference on Information Systems, Shanghai, China.
37. Paim, R., Nunes, V., Pinho, B., Santoro, F., Cappelli, C., Baiño, F.A. (2009), "Structuring a process management center of excellence" in Proceedings of the 2009 ACM Symposium on Applied Computing, pp. 281-282.
38. Pöppelbuß, J., Röglinger, M. (2011), "What makes a useful maturity model? A framework of general design principles for maturity models and its demonstration in business process management", Proceedings of the European Conference on Information Systems (ECIS 2011), Helsinki, Finland.
39. Pöppelbuß, J., Niehaves, B., Simons, A., Becker, J. (2011), "Maturity models in information systems research: literature search and analysis" in Communications of the AIS, Vol. 29, pp. 505-527, (Article 27).
40. Recker, J. (2010), "Continued use of process modeling grammars: the impact of individual difference factors" in European Journal of Information Systems, Vol. 19, No. 1, pp. 76-92.
41. Recker, J., Rosemann, M., Green, P., Indulska, M. (2011), "Do ontological deficiencies in modeling grammars matter?" in MIS Quarterly, Vol. 35, No. 1, pp. 57-79.
42. Recker, J., Rosemann, M., Indulska, M., Green, P. (2009), "Business process modeling - a comparative analysis" in Journal of the Association for Information Systems, Vol. 10, No. 4, pp. 333-363.
43. Remenyi, D., Williams, B. (1996), "The nature of research: qualitative or quantitative, narrative or paradigmatic?" in Information Systems Journal, Vol. 6, No. 2, pp. 131-146.
44. Rohloff, M. (2009), "Case study and maturity model for business process management implementation" in Business Process Management, LNCS, Vol. 5701, pp. 128-142.
45. Rosemann, M. (2010), "The service portfolio of a BPM center of excellence" in Vom Brocke, J. and Rosemann, M. (Eds.), Handbook on Business Process Management 2, Springer, Berlin, pp. 267-284.
46. Rosemann, M., De Bruin, T. (2005), "Towards a business process management maturity model", Proceedings of the European Conference on Information Systems (ECIS), Regensburg, Germany.
47. Rosemann, M., Vom Brocke, J. (2010), "The six core elements of business process management" in Vom Brocke, J. and Rosemann, M. (Eds.), Handbook on Business Process Management 1, Springer, Berlin, pp. 107-122.
48. Rosemann, M., De Bruin, T., Power, B. (2006), "A model to measure business process management maturity and improve performance" in Jeston, J. and Nelis, J. (Eds.), Business Process Management, Butterworth Heinemann, Burlington, MA, pp. 299-315.
49. Rummler-Brache Group (2004), Business Process Management in US Firms Today, Rummler-Brache Group, Dallas, TX, (May 19, 2011).
50. Sarasvathy, S.D. (2001), "Causation and effectuation: toward a theoretical shift from economic inevitability to entrepreneurial contingency" in The Academy of Management Review, Vol. 26, No. 2, pp. 243-263.
51. Sarker, S., Sarker, S., Sidorova, A. (2006), "Understanding business process change failure: an actor-network perspective" in Journal of Management Information Systems, Vol. 23, No. 1, pp. 51-86.
52. Sidorova, A., Isik, O. (2010), "Business process research: a cross-disciplinary review" in Business Process Management Journal, Vol. 16, No. 4, pp. 566-597.
53. Smith, H., Fingar, P. (2004), The Third Wave - Process Management Maturity Models, (May 19, 2011).
54. Sousa, R., Voss, C.A. (2008), "Contingency research in operations management practices" in Journal of Operations Management, Vol. 26, No. 6, pp. 697-713.
55. Teece, D.J., Pisano, G., Shuen, A. (1997), "Dynamic capabilities and strategic management" in Strategic Management Journal, Vol. 18, No. 7, pp. 509-533.
56. Teo, T.S.H., King, W.R. (1997), "Integration between business planning and information systems planning: an evolutionary-contingency perspective" in Journal of Management Information Systems, Vol. 14, No. 1, pp. 185-214.
57. Trkman, P. (2010), "The critical success factors of business process management" in International Journal of Information Management, Vol. 30, No. 2, pp. 125-134.
58. Van der Aalst, W., Ter Hofstede, A., Weske, M. (2003), "Business process management: a survey" in Lecture Notes in Computer Science, Vol. 2678, pp. 1-12.
59. Van de Ven, A.H., Poole, M.S. (1995), "Explaining development and change in organizations" in Academy of Management Review, Vol. 20, No. 3, pp. 510-540.
60. Wade, M., Hulland, J. (2004), "Review: the resource-based view and information systems research: review, extension and suggestions for future research" in MIS Quarterly, Vol. 28, No. 1, pp. 107-142.
61. Weber, C.V., Curtis, B., Gardiner, T. (2008), Business Process Maturity Model (BPMM), Version 1.0, available at: www.omg.org/spec/BPMM/1.0/ (accessed September 29, 2010).
62. Winter, S.G. (2003), "Understanding dynamic capabilities" in Strategic Management Journal, Vol. 24, No. 10, pp. 991-995.
63. Wolf, C., Harmon, P. (2010), "The state of business process management 2010", available at: www.bptrends.com/surveys_landing.cfm (accessed June 15, 2011).
64. Yin, R.K. (2003), Case Study Research: Design and Methods, 3rd ed., Sage, Thousand Oaks, CA.
65. Zairi, M. (1997), "Business process management: a boundaryless approach to modern competitiveness" in Business Process Management Journal, Vol. 3, No. 1, pp. 64-80.
66. Zairi, M., Sinclair, D. (1995), "Business process re-engineering and process management: a survey of current practice and future trends in integrated management" in Business Process Management Journal, Vol. 1, No. 1, pp. 8-30.
67. Zollo, M., Winter, S.G. (2002), "Deliberate learning and the evolution of dynamic capabilities" in Organization Science, Vol. 13, No. 3, pp. 339-351.