Understanding the main phases of developing a maturity assessment model

ACIS 2005 Proceedings - 16th Australasian Conference on Information Systems

Volumn , Issue , 2005, Pages

  de Bruin, Tonia ^a   Rosemann, Michael ^a   Freeze, Ronald ^b   Kulkarni, Uday ^b  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

^b ARIZONA STATE UNIVERSITY   (United States)

Author keywords

Business process management; CMM; Design methodology; Knowledge management; Maturity model

Indexed keywords

ASSESSMENT MODELS; BUSINESS PROCESS MANAGEMENT; CAPABILITY MATURITY MODELS; CMM; DESIGN METHODOLOGY; GENERIC MODELS; MATURITY MODEL;

ENTERPRISE RESOURCE MANAGEMENT; INFORMATION SYSTEMS; KNOWLEDGE MANAGEMENT;

SOFTWARE ENGINEERING;

EID: 84869135773     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (28)

1. Ahern, D. M., Clouse, A., & Turner, R. (2004). CMMI distilled: a practical introduction to integrated process improvement (2nd ed. ed.). Boston; London: Addison-Wesley.
2. Bass, B. M. (1970). When Planning for Others. Journal of Applied Behavioral Science, 6(2), 151-171.
3. Birkinshaw, J., & Sheehan, T. (2002). Managing the knowledge life cycle. MIT Sloan Management Review, 44(1), 75-83.
4. Dalkey, N., & Helmer, O. (1963). An Experimental Application of the Delphi Method to the Use of Experts. Management Science, 9(3), 458-467.
5. Delbecq, A.L., Van de Ven, A. H., & Gustafson, D. H. (1975). Group techniques for program planning: A guide to nominal group and Delphi process. Glenview, IL: Scott-Foresman.
6. Erffmeyer, R. C., Erffmeyer, E. S., & Lane, I. M. (1986). The Delphi Technique: An Empirical Evaluation of the Optimal Number of Rounds. Group and Organization Studies, 11(1-2), 120-128.
7. Fisher, D.M. (2004). The Business Process Maturity Model. A Practical Approach for Identifying Opportunities for Optimization, URL http://www.bptrends.com/resources_publications.cfm, Accessed September 2005.
8. Freeze, R. D., & Kulkarni, U. (2005). Knowledge management capability assessment: Validating a knowledge assets measurement instrument. Proceedings of the Hawaii International Conference on System Sciences, HICCS-38, Hawaii.
9. rd Edn, Chapman & Hall, London.
10. Harmon, P. (2004). Evaluating an Organization's Business Process Maturity, URL http://www.bptrends.com/resources_publications.cfm, Accessed 30 September 2005.
11. Loo, R. (2002). The Delphi method: a powerful tool for strategic management. Policing an International Journal of Police Strategies & Management, 25(4), 762-769.
12. Mutafelija, B., & Stromberg, H. (2003). Systematic process improvement using ISO 9001:2000 and CMMI. Boston: Artech House
13. Murphy, M. K., Black, N. A., Lamping, D. L., McKee, C. M., Sanderson, C. F. B, Askham, J., Marteau, T. (1998). Consensus development methods, and their use in clinical guideline development. Health Technology Assessment, 2(3).
14. Okoli, C. & Pawlowski, S. D. (2004). The Delphi method as a research tool: an example, design considerations and applications. Information & Management, 42, 15-29.
15. Ono, R. & Wedemeyer, D. J. (1994). Assessing the Validity of the Delphi Technique. Futures 26(3), 289-304.
16. Paulk, M. C., Curtis, B., Chrissis, M. B., & Weber, C. V. (1993). The Capability Maturity Model for Software, Version 1.1 (No. CMU/SEI-93-TR-24): Software Engineering Institute.
17. Powell, C. (2003). The Delphi technique: myths and realities. Journal of Advanced Nursing, 41(4), 376-382.
18. Richards, J. I. & Curran, C. M. (2002). Oracles on Advertising: Searching for a Definition. Journal of Advertising, 31(2), 63-76.
19. Rosemann, M. & de Bruin, T. (2004). Application of a Holistic Model for Determining BPM Maturity. Proceedings of the AIM Pre-ICIS Workshop on Process Management and Information Systems, Washington, D.C., December, 46-60.
20. th European Conference on Information Systems (ECIS 2005). Regensburg, Germany, May.
21. Rosemann, M., de Bruin, T. and Hueffner, T (2004). A Model for Business Process Management Maturity. Proceedings of the Australasian Conference on Information Systems (ACIS 2004), Hobart, December.
22. Satyadas, A., Harigopal, U., & Cassaigne, N. P. (2001). Knowledge management tutorial: An editorial overview. IEEE Transactions on Systems Man and Cybernetics Part C-Applications and Reviews, 31(4), 429-437.
23. Schmidt, R. C. (1997). Managing Delphi Surveys Using Nonparametric Statistical Techniques. Decision Science, 28(3), 763-774.
24. Spanyi, A. (2004). Towards Process Competence, URL http://www.bptrends.com/resources_publications.cfm, Accessed 30 September 2005.
25. Turoff, M. (1970). The Design of a Policy Delphi. Technological Forecasting and Social Change, 2, 149-171.
26. Van De Ven, A. H. & Delbecq, A. L., (1974). The Effectiveness of Nominal, Delphi, and Interacting Group Decision Making Processes. Academy of Management Journal, 17(4), 605-621.
27. Woudenberg, F. (1991). An Evaluation of Delphi. Technological Forecasting and Social Change, 40, 131-150.
28. Zack, M. H. (1999). Developing a knowledge strategy. California Management Review, 41(3), 125-145.