Emotions and counterproductive work behavior

Research Companion to Emotion in Organizations

Volumn , Issue , 2008, Pages 183-196

  Penney, Lisa M ^a   Spector, Paul E ^b  

^a UNIVERSITY OF HOUSTON   (United States)

^b UNIVERSITY OF SOUTH FLORIDA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84890751284     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4337/9781848443778.00020     Document Type: Chapter

References (71)

1. Andersson, L.M. and C.M. Pearson (1999), 'Tit for tat? The spiraling effect of incivility in the workplace', Academy of Management Review, 24(3), 452-71.
2. Aquino, K., M.U. Lewis and M. Bradfield (1999), 'Justice constructs, negative affectivity and employee deviance: a proposed model and empirical test', Journal of Organizational Behavior, 20, 1073-91.
3. Baron, R.A. and J.H. Neuman (1996), 'Workplace violence and workplace aggression: evidence on their relative frequency and potential causes', Aggressive Behavior, 22, 161-73.
4. Bennett, R.J. and S.L. Robinson (2000), 'Development of a measure of workplace deviance', Journal of Applied Psychology, 85, 349-60.
5. Bies, R.J. and T.M. Tripp (1998), 'Revenge in organizations: the good, the bad and the ugly', in R.W. Griffin, A. O'Leary-Kelly and J.M. Collins (eds), Dysfunctional Behavior in Organizations: Violent and Deviant Behavior, Monographs in organizational behavior and industrial relations (Vol. 23, Parts A and B), Stamford, CT: JAI Press, pp. 49-67.
6. Bridewell, W.B. and E.C. Chang (1997), 'Distinguishing between anxiety, depression and hostility: relations to anger-in, anger-out and anger control', Personality and Individual Differences, 22(4), 587-90.
7. Bruk-Lee, V. and P.E. Spector (2006), 'The social stressors-counterproductive work behaviors link: are conflicts with supervisors and coworkers the same?', Journal of Occupational Health Psychology, 11, 145-56.
8. Chen, P.Y. and P.E. Spector (1992), 'Relationships of work stressors with aggression, withdrawal, theft and substance use: an exploratory study', Journal of Occupational and Organizational Psychology, 65, 177-84.
9. Cortina, L.M., V.J. Magley, J.H.Williams and R.D. Langhout (2001), 'Incivility in the workplace: incidence and impact', Journal of Occupational Health Psychology, 6(1), 64-80.
10. Douglas, S.C. and M.J. Martinko (2001), 'Exploring the role of individual differences in the prediction of workplace aggression', Journal of Applied Psychology, 86(4), 547-59.
11. Duffy, M.K., D.C. Ganster and M. Pagon (2002), 'Social undermining in the workplace', Academy of Management Journal, 45(2), 331-51.
12. Eich, E. (1995), 'Searching for mood dependent memory', Psychological Science, 6, 67-75.
13. Fitness, J. (2000), 'Anger in the workplace: an emotion script approach to anger episodes between workers and their superiors, co-workers and subordinates', Journal of Organizational Behavior, 21, 147-62.
14. Folger, R. and D.P. Skarlicki (1998), 'A popcorn metaphor for employee aggression', in R.W. Griffin, A. O'Leary-Kelly and J.M. Collins (eds), Dysfunctional Behavior in Organizations: Violent and Deviant Behavior. Monographs in Organizational Behavior and Industrial Relations (Vol. 23, Parts A and B), Stamford, CT: JAI Press, pp. 43-81.
15. Fox, S. and P.E. Spector (1999), 'A model of work frustration-aggression', Journal of Organizational Behavior, 20, 915-31.
16. Fox, S. and P.E. Spector (eds) (2005), Counterproductive Work Behavior: Investigations of Actors and Targets, Washington, DC: American Psychological Association.
17. Fox, S., P.E. Spector and D. Miles (2001), 'Counterproductive work behavior (CWB) in response to job stressors and organizational justice: some mediator and moderator tests for autonomy and emotions', Journal of Vocational Behavior, 59, 291-309.
18. Fredrickson, B.L. (1998), 'What good are positive emotions?', Review of General Psychology, 2, 173-86.
19. Giacalone, R.A. and J. Greenberg (1997), Antisocial Behavior in Organizations, Thousand Oaks, CA: Sage.
20. Glomb, T.M. (2002), 'Workplace anger and aggression: informing conceptual models with data from specific encounters', Journal of Occupational Health Psychology, 7, 20-36.
21. Grandey, A.A. (2000), 'Emotion regulation in the workplace: a new way to conceptualize emotional labor', Journal of Occupational Health Psychology, 5, 95-110.
22. Gross, J.J. (1998), 'The emerging field of emotion regulation: an integrative review', Review of General Psychology, 2(3), 271-99.
23. Gross, J.J. and O.P. John (1997), 'Revealing feelings: facets of emotional expressivity in self-reports, peer ratings and behavior', Journal of Personality and Social Psychology, 72, 435-48.
24. Hochschild, A.R. (1983), The Managed Heart: Commercialization of Human Feeling, Berkeley, CA: University of California Press.
25. Hogan, J. and R. Hogan (1989), 'How to measure employee reliability', Journal of Applied Psychology, 74(2), 273-9.
26. James, W. (1884), 'What is an emotion?', Mind, 9, 188-205.
27. James, W. (1894), 'The physical basis of emotion', Psychological Review, 101, 205-10.
28. Johnson, E. and A. Tversky (1983), 'Affect, generalization and the perception of risk', Journal of Personality and Social Psychology, 45, 20-31.
29. Judge, T., B.A. Scott and R. Ilies (2006), 'Hostility, job attitudes and workplace deviance: test of a multilevel model', Journal of Applied Psychology, 91(1), 126-38.
30. Keashly, L. and S. Harvey (2005), 'Emotional abuse in the workplace', in Fox and Spector (eds), pp. 201-35.
31. Keashly, L., S. Hunter and S. Harvey (1997), 'Abusive interaction and role state stressors: relative impact on student residence assistant stress and work attitudes', Work Stress, 11(2), 175-85.
32. Keenan, A. and T.J. Newton (1984), 'Frustration in organizations: relationships to role stress, climate and psychological strain', Journal of Occupational Psychology, 57, 57-65.
33. Keller, M.C. and R.M. Nesse (2005), 'Is low mood an adaptation? Evidence for subtypes with symptoms that match precipitants', Journal of Affective Disorders, 86(1), 27-35.
34. Lazarus, R.S. and S. Folkman (1984), Stress, Appraisal and Coping, New York: Springer.
35. Lee, K. and N.J. Allen (2002), 'Organizational citizenship behavior and workplace deviance: the role of affect and cognitions', Journal of Applied Psychology, 87(1), 131-42.
36. Leymann, H. (1990), 'Mobbing and psychological terror at workplaces', Violence and Victims, 5(2), 119-26.
37. Lord, R.G. and J.L. Harvey (2002), 'An information processing framework for emotional regulation', in Lord, et al. (eds), pp. 115-46.
38. Lord, R. and R. Kanfer (2002), 'Emotions and organizational behavior', in Lord et al. (eds), pp. 5-19.
39. Lord, R.G., R.J. Klimoski and R. Kanfer (eds) (2002), Emotions in the Workplace: Understanding the Structure and Role of Emotions in Organizational Behavior, San Francisco, CA: Jossey-Bass.
40. Martinko, M.J., M.J. Gundlach and S.C. Douglas (2002), 'Toward an integrative theory of counterproductive workplace behavior: a causal reasoning perspective', International Journal of Selection and Assessment, 10(1-2), 36-50.
41. Nygren, T.E., A.M. Isen, P.J. Taylor and J. Dulin (1996), 'The influence of positive affect on the decision rule in risk situations', Organizational Behavior and Human Decision Processes, 66, 59-72.
42. O'Leary-Kelly, A.M., R.W. Griffin and D.J. Glew (1996), 'Organization-motivated aggression: a research framework', Academy of Management Review, 21, 225-53.
43. Penney, L.M. and P.E. Spector (2002), 'Narcissism and counterproductive work behavior: do bigger egos mean bigger problems?', International Journal of Selection and Assessment, 10(1), 59-67.
44. Penney, L.M. and P.E. Spector (2005), 'Job stress, incivility and counterproductive work behavior (CWB): the moderating role of negative affectivity', Journal of Organizational Behavior, 26(7), 777-96.
45. Penney, L.M., P.E. Spector and S. Fox (2003), 'Stress, personality, and counterproductive work behavior (CWB): how do environmental and individual factors influence behavior?', in A. Sagie, M. Koslowsky and S. Stashevsky (eds), Misbehavior and Dysfunctional Attitudes in Organizations, New York: Palgrave Macmillan, pp. 194-210.
46. Pugh, S.D. (2002), 'Emotional regulation in individuals and dyads: causes, costs and consequences', in Lord et al. (eds), pp. 147-82.
47. Robinson, S.L. and R.J. Bennett (1995), 'A typology of deviant workplace behaviors: a multidimensional scaling study', Academy of Management Journal, 38, 555-72.
48. Robinson, S.L. and A.M. O'Leary-Kelly (1998), 'Monkey see, monkey do: the influence of work groups on the antisocial behavior of employees', Academy of Management Journal, 41, 658-72.
49. Salovey, P. and J.D. Mayer (1990), 'Emotional intelligence', Imagination, Cognition and Personality, 9, 185-211.
50. Scherer, K.R. (1994), 'Emotion serves to decouple stimulus and response', in P. Ekman and R.J. Davison (eds), The Nature of Emotion: Fundamental Questions, Oxford and New York: Oxford University Press, pp. 127-30.
51. Schwarz, N. (2000), 'Emotion, cognition and decision making', Cognition and Emotion, 14, 433-40.
52. Schwarz, N. and G.L. Clore (1996), 'Feelings and phenomenal experiences', in E.T. Higgins and A. Kruglanski (eds), Social Psychology: Handbook of Basic Principles, New York: Guilford, pp. 433-65.
53. Skarlicki, D.P. and R. Folger (1997), 'Retaliation in the workplace: the roles of distributive, procedural, and interactional justice', Journal of Applied Psychology, 82, 434-43.
54. Skarlicki, D.P., R. Folger and P. Tesluk (1999), 'Personality as a moderator in the relationship between fairness and retaliation', Academy of Management Journal, 42, 100-8.
55. Smith, C.A. and R.S. Lazarus (1993), 'Appraisal components, core relational themes and the emotions', Cognition and Emotion, 7, 233-69.
56. Spector, P.E. (1975), 'Relationships of organizational frustration with reported behavioral reactions of employees', Journal of Applied Psychology, 60, 635-7.
57. Spector, P.E. (1978), 'Organizational frustration: a model and review of the literature', Personnel Psychology, 31, 815-29.
58. Spector, P.E. (1997), 'The role of frustration in antisocial behavior at work', in R.A. Giacaolone and J. Greenberg (eds), Antisocial Behavior in Organizations, Thousand Oaks, CA: Sage, pp. 1-17.
59. Spector, P.E. and S. Fox (2005), 'A model of counterproductive work behavior (CWB)', in S. Fox and P.E. Spector (eds), pp. 151-74.
60. Spector, P.E., S. Fox, A. Goh and K. Bruursema (2003), 'Counterproductive work behavior and organizational citizenship behavior: are they opposites?', in J. Greenberg (Chair), Vital but Neglected Topics in Workplace Deviance Research, Symposium conducted at the meeting of the Society for Industrial and Organizational Psychology, Orlando, FL, April.
61. Spector, P.E., S. Fox, L.M. Penney, K. Bruursema, A. Goh and S. Kessler (2006), 'The dimensionality of counterproductivity: are all counterproductive behaviors created equal?', Journal of Vocational Behavior, 68, 446-60.
62. Spielberger, C.D., G. Jacobs, S. Russell and R. Crane (1983), 'Assessment of anger: the State-Trait Anger Scale', in James N. Butcher and Charles D. Spielberger (eds), Advances in Personality Assessment, vol. 2, Hillsdale, NH: LEA, pp. 159-87.
63. Spielberger, C.D., S.S. Krasner and E.P. Solomon (1988), 'The experience, expression and control of anger', in M.P. Janisse (ed.), Healthy Psychology: Individual Differences and Stress, New York: Springer Verlag, pp. 89-108.
64. Tepper, B.J., M.K. Duffy and J.D. Shaw (2001), 'Personality moderators of the relationship between abusive supervision and subordinates' resistance', Journal of Applied Psychology, 86(5), 974-83.
65. Tunstall, M.M., L.M. Penney, E.M. Hunter and E.Weinberger (2006), 'A closer look at CWB: emotions, targets and outcomes', poster presented at the annual meeting of the Society of Industrial and Organizational Psychology, Dallas, TX, May.
66. Van Katwyk, P.T., S. Fox, P.E. Spector and E.K. Kelloway (2000), 'Using the Job-Related Affective Wellbeing Scale (JAWS) to investigate affective responses to work stressors', Journal of Occupational Health Psychology, 5, 219-30.
67. Watson,D. and L.A. Clark (1984), 'Negative affectivity: the disposition to experience aversive emotional states', Psychological Bulletin, 96(3), 465-90.
68. Weiss, H. (2002), 'Conceptual and empirical foundations for the study of affect at work', in Lord et al. (eds), pp. 20-63.
69. Yang, L., E. Levine, X. Xu and G. Rivas (2005), 'Affect, job satisfaction and counterproductive work behaviors', unpublished manuscript, University of South Florida.
70. Zapf, D. and S. Einarsen (2005), 'Mobbing at work: escalated conflicts in organizations', in Fox and Spector (eds), pp. 237-70.
71. Zapf, D., C. Knorz and M. Kulla (1996), 'Mobbing factors, the social work environment and health outcomes', European Journal of Work and Organizational Psychology, 5, 215-38.