An investigation of the role of communication in IT projects

International Journal of Operations and Production Management

Volumn 34, Issue 1, 2014, Pages 36-64

  de Carvalho, Marly Monteiro ^a  

^a UNIVERSITY OF SÃO PAULO   (Brazil)

Author keywords

Case study; Information management; Project management

Indexed keywords

EID: 84890531707     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJOPM-11-2011-0439     Document Type: Article

References (66)

1. Agarwal, N., Rathod, U. (2006), "Defining 'success' for software projects: an exploratory revelation" in International Journal of Project Management, Vol. 24, No. 4, pp. 358-370.
2. Atkinson, R. (1999), "Project management: cost, time and quality, two best guesses and a phenomenon, its time to accept other success criteria" in International Journal of Project Management, Vol. 17, No. 6, pp. 337-342.
3. Barclay, C., Osei-Bryson, K. (2010), "Project performance development framework: an approach for developing performance criteria & measures for information systems (IS) projects" in International Journal of Production Economics, Vol. 124, No. 1, pp. 272-292.
4. Bartis, E., Mitev, N. (2008), "A multiple narrative approach to information systems failure: a successful system that failed" in European Journal of Information Systems, Vol. 17, No. 2, pp. 112-125.
5. Boonstra, A., Boddy, D., Bell, S. (2008), "Stakeholder management in IOS projects: analysis of an attempt to implement an electronic patient file" in European Journal of Information Systems, Vol. 17, No. 2, pp. 100-112.
6. Bostrom, R. (1989), "Successful application of communication techniques to improve the systems development process" in Information & Management, Vol. 16, No. 5, pp. 279-295.
7. Bryde, D.J. (2005), "Methods for managing different perspectives of project success" in British Journal of Management, Vol. 16, No. 2, pp. 119-131.
8. Bryman, A. (1989), Research Methods and Organization Studies, Unwin Hyman, London.
9. Carvalho, M.M., Fleury, A., Lopes, A.P. (2013), "An overview of the literature on technology roadmapping (TRM): contributions and trends" in Technological Forecasting & Social Change, Vol. 80, No. 1, pp. 1418-1437.
10. Cicmil, S., Williams, T., Thomas, J., Hodgson, D. (2006), "Rethinking project management: researching the actuality of projects" in International Journal of Project Management, Vol. 24, No. 8, pp. 675-686.
11. Dai, C.X., Wells, W.G. (2004), "An exploration of project management office features and their relationship to the project performance" in International Journal of Project Management, Vol. 22, No. 7, pp. 523-532.
12. DeBrabander, B., Edstrom, A. (1977), "Successful information systems development projects" in Management Science, Vol. 24, No. 2, pp. 191-199.
13. DeBrabander, B., Thiers, G. (1984), "Successful information systems development in relation to situational factors which affect effective communication between MIS users and EDP-specialists" in Management Science, Vol. 30, No. 2, pp. 137-155.
14. Desouza, K., Evaristo, J. (2006), "Project management offices: a case of knowledge-based archetypes" in International Journal of Information Management, Vol. 26, No. 5, pp. 414-423.
15. Effy, O., Sosik, J.J. (2000), "Why information systems projects are abandoned: a leadership and communication theory and exploratory study" in The Journal of Computer Information Systems, Vol. 41, No. 1, pp. 66-78.
16. Eisenhardt, K.M., Graebner, M.E. (2007), "Theory building from cases: opportunities and challenges" in Academy of Management Journal, Vol. 50, No. 1, pp. 25-32.
17. Fox, S. (2001), "Effective communication: stone age to e-commerce", Proceedings of the Project Management Institute Annual Seminars & Symposium, Project Management Institute, Nashville, TN.
18. Flynn, B.B., Kakibara, S.S., Schroeder, R.G., Bates, K.A., Flynn, E.J. (1990), "Empirical research methods in operations management" in Journal of Operations Management, Vol. 9, No. 2, pp. 250-284.
19. Gillard, S. (2005), "Managing IT projects: communication pitfalls and bridges" in Journal of Information Science, Vol. 31, No. 1, pp. 37-43.
20. Grabher, G. (2004), "Learning in projects, remembering in networks? Communality, sociality and connectivity in project ecologies" in European Urban and Regional Studies, Vol. 11, No. 2, pp. 103-123.
21. Grant, K.P., Pennypacker, J.S. (2006), "Project management maturity: an assessment of project management capabilities among and between industries" in IEEE Transactions on Engineering Management, Vol. 53, No. 1, pp. 59-68.
22. Gupta, A.K., Raj, S.P., Wilemon, D. (1985), "The R&D-marketing interface in high-technology firms" in Journal of Product Innovation Management, Vol. 2, No. 1, pp. 12-24.
23. Highsmith, J. (2002), Agile Software Development Ecosystems, Addison-Wesley, Boston, MA.
24. Humphrey, W.S. (1989), Managing the Software Process, Addison-Wesley, Reading, MA, SEI Series in Software Engineering.
25. IPMA (2006), ICB - Competency Baseline, International Project Management Association, Nijkerk.
26. Jiang, J.J., Klein, G., Hwang, H.-G., Huang, J., Hung, S.-Y. (2004), "An exploration of the relationship between software development process maturity and project performance" in Information & Management, Vol. 41, pp. 279-288.
27. Johannessen, J.-A., Olsen, B. (2011), "Projects as communicating systems: creating a culture of innovation and performance" in International Journal of Information Management, Vol. 31, No. 1, pp. 30-37.
28. Johansen, J., Gillard, S. (2005), "Information resources project management communication: personal and environmental barriers" in Journal of Information Science, Vol. 31, No. 2, pp. 91-98.
29. Johnson, A.M., Lederer, A.L. (2007), "The impact of communication between CEOs and CIOs on their shared views of the current and future role of IT" in Information Systems Management, Vol. 24, pp. 85-90.
30. Kafouros, M.I. (2006), "The impact of the internet on R&D efficiency: theory and evidence" in Technovation, Vol. 26, pp. 827-835.
31. Kess, P., Law, K.M.Y., Kanchana, R., Phusavat, K. (2010), "Critical factors for an effective business value chain" in Industrial Management & Data Systems, Vol. 110, No. 1, pp. 63-77.
32. Kirsch, L.J., Sambamurthy, V., Ko, D., Purvis, R.L. (2002), "Controlling information systems development projects: the view from the client" in Management Science, Vol. 48, No. 4, pp. 444-498.
33. Ko, D.G., Kirsch, L.J., King, W.R. (2005), "Antecedents of knowledge transfer from consultants to clients in enterprise system implementations" in MIS Quarterly, Vol. 29, No. 1, pp. 59-85.
34. Kurland, N.B., Pelled, L.H. (2000), "Passing the word: toward a model of gossip and power in the workplace" in The Academy of Management Review, Vol. 25, No. 2, pp. 428-438.
35. Larkey, L.K. (1996), "Toward a theory of communicative interactions in culturally diverse workgroups" in The Academy of Management Review, Vol. 21, No. 2, pp. 463-492.
36. Lee, A.S. (1989), "A scientific methodology for MIS case studies" in MIS Quarterly, Vol. 13, No. 1, pp. 33-50.
37. Lo, S., Lieb, T. (2008), "Selection of communication technologies - a perspective based on information richness theory and trust" in Technovation, Vol. 28, No. 3, pp. 146-153.
38. McChesneya, I.R., Gallagher, S. (2004), "Communication and co-ordination practices in software engineering projects" in Information and Software Technology, Vol. 46, pp. 473-489.
39. McComb, D., Smith, J.Y. (1991), "System project failure: the heuristics of risk" in Journal of Information Systems Management, Vol. 8, No. 1, pp. 25-34.
40. MacKeen, J.D., Guimaraes, T., Wetherbe, J.C., Markus, M.L. (1994), "The relationship between user participation and user satisfaction: an investigation of four contingency factors" in MIS Quarterly, Vol. 18, No. 4, pp. 427-451.
41. Mackenzie, M.L. (2010), "Manager communication and workplace trust: understanding manager and employee perceptions in the e-world" in International Journal of Information Management, Vol. 30, pp. 529-541.
42. Majchrzak, A., Beath, C.M., Lim, R.A. (2005), "Managing client dialogues during information systems design to facilitate client learning" in MIS Quarterly, Vol. 29, No. 4, pp. 653-672.
43. Miles, M.B., Huberman, A.M. (1994), Qualitative Data Analysis: An Expanded Sourcebook, 2nd ed., Sage, Thousand Oaks, CA.
44. Mitchell, R., Agle, B., Wood, D. (1997), "Towards a theory of stakeholders identification and salience: defining the principle of who and what really counts" in The Academy of Management Review, Vol. 22, No. 4, pp. 853-886.
45. OGC (2005), Managing Successful Project with PRINCE2, Office of Government Commerce, The Stationery Office, Norwich.
46. Pearson, A.W., Ball, D.F. (1993), "A framework for managing communication at the R&D/marketing interface" in Technovation, Vol. 13, No. 7, pp. 439-447.
47. Pinto, J.K., Mantel, S.J. (1990), "The causes of project failure" in IEEE Transactions on Engineering Management, Vol. 37, No. 4, pp. 269-276.
48. Pinto, J.K., Slevin, D.P. (1988), "Project success: definitions and measurement techniques" in Project Management Journal, Vol. 19, No. 3, pp. 67-73.
49. PMI (2008), A Guide to the Project Management Body of Knowledge (PMBoK), 4th ed., Project Management Institute, Nashville, TN.
50. PMI (2012), A Guide to the Project Management Body of Knowledge (PMBoK), 4th ed., Project Management Institute, Nashville, TN.
51. Prieto, V.C., Carvalho, M.M. (2011), "Strategic alignment and performance: Brazilian companies in the medical diagnostic sector" in The Service Industries Journal, Vol. 31, No. 13, pp. 1405-1427.
52. Riegelsberger, J.M., Sasse, M.A., McCarthy, J.D. (2003), "The researcher's dilemma: evaluating trust in computer-mediated communication" in International Journal of Human-Computer Studies, Vol. 58, pp. 759-781.
53. Robey, D., Markus, M.L. (1984), "Rituals in information design" in MIS Quarterly, Vol. 8, No. 1, pp. 5-15.
54. Shenhar, A.J. (2001), "One size does not fit all projects: exploring classical contingency domains" in Management Science, Vol. 47, No. 3, pp. 394-414.
55. Souder, W.E. (1988), "Managing relations between R&D and marketing in new product development projects" in Journal of Product Innovation Management, Vol. 5, No. 6, pp. 6-19.
56. Thompson, R.L., Smith, H.J., Iacovou, C.L. (2007), "The linkage between reporting quality and performance in IS projects" in Information & Management, Vol. 44, pp. 196-205.
57. Voss, C., Tsikriktsis, N., Frohlich, M. (2002), "Case research in operations management" in International Journal of Operations & Production Management, Vol. 22, No. 2, pp. 195-219.
58. Wang, E.T.G., Chen, H.H.G., Jiang, J.J., Klein, G. (2005), "Interaction quality between IS professionals and users: impacting conflict and project performance" in Journal of Information Science, Vol. 31, No. 4, pp. 273-282.
59. Wateridge, J. (1995), "IT projects: a basis for success" in International Journal of Project Management, Vol. 13, No. 3, pp. 169-172.
60. Weick, K.E., Roberts, K.H. (1993), "Collective mind in organisations: heedful interrelating on flight decks" in Administrative Science Quarterly, Vol. 38, pp. 357-381.
61. Williams, T. (2005), "Assessing and moving on from the dominant project management discourse in the light of project overruns" in IEEE Transactions on Engineering Management, Vol. 52, No. 4, pp. 497-508.
62. Yang, H.D., Kang, H.R., Mason, R.M. (2008), "An exploratory study on meta skills in software development teams: antecedent cooperation skills and personality for shared mental models" in European Journal of Information Systems, Vol. 17, No. 1, pp. 47-62.
63. Yates, J., Orlikowski, W.J. (1992), "Genre of organizational communication: a structurational approach to studying communication and media" in The Academy of Management Review, Vol. 17, No. 2, pp. 299-326.
64. Yeo, K.T. (2002), "Critical failure factors in information system projects" in International Journal of Project Management, Vol. 20, No. 3, pp. 241-246.
65. Yetim, F. (2006), "Acting with genres: discursive-ethical concepts for reflecting on and legitimating genres" in European Journal of Information Systems, Vol. 15, No. 1, pp. 54-69.
66. Clarkson, M.B.E. (1995), "A stakeholder framework for analyzing and evaluating corporate social performance" in The Academy of Management Review, Vol. 20, pp. 92-117.