-
1
-
-
84900471127
-
-
Wiley, Hoboken, NJ
-
Baines, T.S., Lightfoot, H. (2013), Made to Serve: Understanding What It Takes for a Manufacturer to Compete Through Servitization and Product-Service Systems, Wiley, Hoboken, NJ.
-
(2013)
Made to Serve: Understanding What It Takes for a Manufacturer to Compete Through Servitization and Product-Service Systems
-
-
Baines, T.S.1
Lightfoot, H.2
-
2
-
-
84890509632
-
An exploration of vertical integrations and facilities practices within servitized operations
-
Baines, T.S., Lightfoot, H., Smart, P. (2011a), "An exploration of vertical integrations and facilities practices within servitized operations", Proceedings of the European Operations Management Association Conference, Cambridge, UK.
-
(2011)
Proceedings of the European Operations Management Association Conference, Cambridge, UK
-
-
Baines, T.S.1
Lightfoot, H.2
Smart, P.3
-
3
-
-
80054933037
-
Servitization within manufacturing: Exploring the provision of advanced services and their impact on vertical integration
-
Baines, T.S., Lightfoot, H., Smart, P. (2011b), "Servitization within manufacturing: exploring the provision of advanced services and their impact on vertical integration" in Journal of Manufacturing Technology Management, Vol. 22, No. 7, pp. 947-954.
-
(2011)
Journal of Manufacturing Technology Management
, vol.22
, Issue.7
, pp. 947-954
-
-
Baines, T.S.1
Lightfoot, H.2
Smart, P.3
-
4
-
-
13844267038
-
Strategic positioning - an integrated decision process for manufacturers
-
Baines, T.S., Kay, G., Adesola, S., Higson, M. (2005), "Strategic positioning - an integrated decision process for manufacturers" in International Journal of Operations & Production Management, Vol. 25, No. 2, pp. 180-201.
-
(2005)
International Journal of Operations & Production Management
, vol.25
, Issue.2
, pp. 180-201
-
-
Baines, T.S.1
Kay, G.2
Adesola, S.3
Higson, M.4
-
5
-
-
70349216698
-
The adoption of servitization strategies by UK based manufacturers
-
Baines, T.S., Lightfoot, H., Benedettini, O., Whitney, D., Kay, J.M. (2009a), "The adoption of servitization strategies by UK based manufacturers" in IJMechE Part B, Vol. 223, Nos 1-9, pp. 1207-1215.
-
(2009)
IJMechE Part B
, vol.223
, Issue.1-9
, pp. 1207-1215
-
-
Baines, T.S.1
Lightfoot, H.2
Benedettini, O.3
Whitney, D.4
Kay, J.M.5
-
6
-
-
66249105689
-
Towards an operations strategy for product-centric servitization
-
Baines, T.S., Lightfoot, H., Peppard, J., Johnson, M., Tiwari, A., Shehab, E., Swink, M. (2009b), "Towards an operations strategy for product-centric servitization" in International Journal of Operations & Production Management, Vol. 29, No. 5, pp. 494-519.
-
(2009)
International Journal of Operations & Production Management
, vol.29
, Issue.5
, pp. 494-519
-
-
Baines, T.S.1
Lightfoot, H.2
Peppard, J.3
Johnson, M.4
Tiwari, A.5
Shehab, E.6
Swink, M.7
-
7
-
-
38149134544
-
State-of-the-art in product service-systems
-
Baines, T.S., Lightfoot, H., Evans, S., Neely, A., Greenough, R., Peppard, J., Roy, R., Shehab, E., Braganza, A., Tiwari, A., Alcock, J., Angus, J., Bastl, M., Cousens, A., Irving, P., Johnson, M., Kingston, J., Lockett, H., Martinez, V., Micheli, P., Tranfield, D., Walton, I., Wilson, H. (2007), "State-of-the-art in product service-systems" in Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, Vol. 221, pp. 1543-1553.
-
(2007)
Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture
, vol.221
, pp. 1543-1553
-
-
Baines, T.S.1
Lightfoot, H.2
Evans, S.3
Neely, A.4
Greenough, R.5
Peppard, J.6
Roy, R.7
Shehab, E.8
Braganza, A.9
Tiwari, A.10
Alcock, J.11
Angus, J.12
Bastl, M.13
Cousens, A.14
Irving, P.15
Johnson, M.16
Kingston, J.17
Lockett, H.18
Martinez, V.19
Micheli, P.20
Tranfield, D.21
Walton, I.22
Wilson, H.23
more..
-
8
-
-
84860713698
-
Buyer-supplier relationships in a servitized environment: An examination with Cannon and Perreault's framework
-
Bastl, M., Johnson, M., Lightfoot, H., Evans, S. (2012), "Buyer-supplier relationships in a servitized environment: an examination with Cannon and Perreault's framework", International Journal of Operations & Production Management, Vol. 32, No. 6.
-
(2012)
International Journal of Operations & Production Management
, vol.32
, Issue.6
-
-
Bastl, M.1
Johnson, M.2
Lightfoot, H.3
Evans, S.4
-
9
-
-
84863543546
-
Mapping service processes in manufacturing companies: Industrial service blueprinting
-
Biege, S., Lay, G., Buschak, D. (2012), "Mapping service processes in manufacturing companies: industrial service blueprinting", International Journal of Operations & Production Management, Vol. 32, No. 8.
-
(2012)
International Journal of Operations & Production Management
, vol.32
, Issue.8
-
-
Biege, S.1
Lay, G.2
Buschak, D.3
-
10
-
-
0031184820
-
Classification of industrial services: A model with strategic implications
-
Boyt, T., Harvey, M. (1997), "Classification of industrial services: a model with strategic implications" in Industrial Marketing Management, Vol. 26, No. 4, pp. 291-300.
-
(1997)
Industrial Marketing Management
, vol.26
, Issue.4
, pp. 291-300
-
-
Boyt, T.1
Harvey, M.2
-
11
-
-
19644362881
-
A manufacturer becoming service provider - challenges and a paradox
-
Brax, S. (2005), "A manufacturer becoming service provider - challenges and a paradox" in Manufacturing Service Quality, Vol. 15, No. 2, pp. 142-156.
-
(2005)
Manufacturing Service Quality
, vol.15
, Issue.2
, pp. 142-156
-
-
Brax, S.1
-
12
-
-
79251574659
-
Balancing specialized and generic capabilities in the provision of integrated solutions: Empirical evidence from the IT sector
-
Ceci, F., Masini, A. (2011), "Balancing specialized and generic capabilities in the provision of integrated solutions: empirical evidence from the IT sector" in Industrial and Corporate Change, Vol. 20, pp. 91-132.
-
(2011)
Industrial and Corporate Change
, vol.20
, pp. 91-132
-
-
Ceci, F.1
Masini, A.2
-
13
-
-
0002821778
-
The service factory
-
Chase, R.B., Garvin, D.A. (1989), "The service factory" in Harvard Business Review, Vol. 67, No. 4, pp. 61-69.
-
(1989)
Harvard Business Review
, vol.67
, Issue.4
, pp. 61-69
-
-
Chase, R.B.1
Garvin, D.A.2
-
14
-
-
0002815396
-
Beyond service fads meaningful strategies for the real world
-
Coyne, K. (1989), "Beyond service fads meaningful strategies for the real world" in Sloan Management Review, Vol. 30, No. 4, pp. 69-76.
-
(1989)
Sloan Management Review
, vol.30
, Issue.4
, pp. 69-76
-
-
Coyne, K.1
-
15
-
-
79955496972
-
Operations strategy for the effective delivery of integrated industrial product-service offerings: Two exploratory defence industry case studies
-
Datta, P., Roy, R. (2011), "Operations strategy for the effective delivery of integrated industrial product-service offerings: two exploratory defence industry case studies" in International Journal of Operations & Production Management, Vol. 31, No. 5, pp. 579-603.
-
(2011)
International Journal of Operations & Production Management
, vol.31
, Issue.5
, pp. 579-603
-
-
Datta, P.1
Roy, R.2
-
16
-
-
6944232131
-
Moving base into high-value integrated solutions: A value stream approach
-
Davies, A. (2004), "Moving base into high-value integrated solutions: a value stream approach" in Industrial and Corporate Change, Vol. 13, No. 5, pp. 727-756.
-
(2004)
Industrial and Corporate Change
, vol.13
, Issue.5
, pp. 727-756
-
-
Davies, A.1
-
17
-
-
33750964727
-
Charting a path towards integrated solutions
-
Davies, A., Brady, T., Hobday, M. (2006), "Charting a path towards integrated solutions", MIT Sloan Management Review, Vol. 43, No. 7.
-
(2006)
MIT Sloan Management Review
, vol.43
, Issue.7
-
-
Davies, A.1
Brady, T.2
Hobday, M.3
-
18
-
-
84986037640
-
Organising new successful service development
-
De Joeng, J., Vermeulen, P. (2003), "Organising new successful service development" in Management Decision, Vol. 41, No. 9, pp. 844-856.
-
(2003)
Management Decision
, vol.41
, Issue.9
, pp. 844-856
-
-
de Joeng, J.1
Vermeulen, P.2
-
19
-
-
41849145754
-
Initiation of business relationships in service-dominant settings
-
Edvardsson, B., Holmlund, M., Strandvik, T. (2008), "Initiation of business relationships in service-dominant settings" in Industrial Marketing Management, Vol. 37, pp. 339-350.
-
(2008)
Industrial Marketing Management
, vol.37
, pp. 339-350
-
-
Edvardsson, B.1
Holmlund, M.2
Strandvik, T.3
-
20
-
-
53549086005
-
Effect of service transition strategies on firm value
-
Fang, E., Palmatier, R., Steenkamp, J. (2008), "Effect of service transition strategies on firm value" in Journal of Marketing, Vol. 72, pp. 1-14.
-
(2008)
Journal of Marketing
, vol.72
, pp. 1-14
-
-
Fang, E.1
Palmatier, R.2
Steenkamp, J.3
-
21
-
-
84890520900
-
UK groups lag behind in adding services
-
available at, (accessed 30 May 2012)
-
(The) Financial Times (2012), "UK groups lag behind in adding services", available at: www.ft.com/intl/cms/s/0/890ae896-a1bd-11e1-ae4c-00144feabdc0.html#axzz1wKrwCKVX (accessed 30 May 2012).
-
(2012)
(The) Financial Times
-
-
-
22
-
-
84890470974
-
-
Foresight Horizon Scanning Centre, London
-
Foresight Horizon Scanning Centre (2010), Government Office for Science, London.
-
(2010)
Government Office for Science
-
-
-
23
-
-
0036389540
-
Organising to deliver solutions
-
Galbraith, J. (2002), "Organising to deliver solutions" in Organizational Dynamics, Vol. 13, No. 2, pp. 194-207.
-
(2002)
Organizational Dynamics
, vol.13
, Issue.2
, pp. 194-207
-
-
Galbraith, J.1
-
24
-
-
18844387661
-
Behavioural implications of the transition process from products to services
-
Gebauer, H., Friedli, T. (2005), "Behavioural implications of the transition process from products to services" in Journal of Business & Industrial Marketing, Vol. 20, No. 2, pp. 70-80.
-
(2005)
Journal of Business & Industrial Marketing
, vol.20
, Issue.2
, pp. 70-80
-
-
Gebauer, H.1
Friedli, T.2
-
25
-
-
13844276921
-
Overcoming the service paradox in manufacturing companies
-
Gebauer, H., Fleisch, E., Friedli, T. (2005), "Overcoming the service paradox in manufacturing companies" in European Management Journal, Vol. 23, No. 1, pp. 14-26.
-
(2005)
European Management Journal
, vol.23
, Issue.1
, pp. 14-26
-
-
Gebauer, H.1
Fleisch, E.2
Friedli, T.3
-
26
-
-
48549086694
-
Innovation of product-related services
-
Gebauer, H., Kremple, R., Fleisch, E., Friedli, T. (2008), "Innovation of product-related services" in Managing Service Quality, Vol. 18, No. 4, pp. 387-404.
-
(2008)
Managing Service Quality
, vol.18
, Issue.4
, pp. 387-404
-
-
Gebauer, H.1
Kremple, R.2
Fleisch, E.3
Friedli, T.4
-
27
-
-
38149027560
-
Product service-systems, ecological and economic basics
-
Goedkoop, M., van Halen, C., te Riele, H., Rommens, P. (1999), "Product service-systems, ecological and economic basics", Report for Dutch Ministries of Environment (VROM) and Economic Affairs (EZ).
-
(1999)
Report for Dutch Ministries of Environment (VROM) and Economic Affairs (EZ)
-
-
Goedkoop, M.1
van Halen, C.2
te Riele, H.3
Rommens, P.4
-
28
-
-
84936116503
-
-
Wiley, New York, NY
-
Hayes, R., Wheelwright, S. (1984), Restoring Our Competitive Advantage Through Manufacturing, Wiley, New York, NY.
-
(1984)
Restoring Our Competitive Advantage Through Manufacturing
-
-
Hayes, R.1
Wheelwright, S.2
-
30
-
-
32644481237
-
-
UMIST Internal Publication, Manchester
-
Howells, J. (2000), Innovation and Services, UMIST Internal Publication, Manchester.
-
(2000)
Innovation and Services
-
-
Howells, J.1
-
31
-
-
77954238840
-
Mixing qualitative and quantitative methods: Triangulation in action
-
Jick, T. (1979), "Mixing qualitative and quantitative methods: triangulation in action" in Administrative Science Quarterly, Vol. 24, No. 4, pp. 602-611.
-
(1979)
Administrative Science Quarterly
, vol.24
, Issue.4
, pp. 602-611
-
-
Jick, T.1
-
33
-
-
84888586219
-
Innovative services that reinvent manufacturing
-
paper presented at IMS Intl. Forum, Italy
-
Mathe, H., Stuadacher, R. (2004), "Innovative services that reinvent manufacturing", paper presented at IMS Intl. Forum, Italy.
-
(2004)
-
-
Mathe, H.1
Stuadacher, R.2
-
34
-
-
0012909322
-
Product services: From a service supporting the product to service supporting the client
-
Mathieu, V. (2001), "Product services: from a service supporting the product to service supporting the client" in Journal of Business & Industrial Marketing, Vol. 16, No. 1, pp. 39-58.
-
(2001)
Journal of Business & Industrial Marketing
, vol.16
, Issue.1
, pp. 39-58
-
-
Mathieu, V.1
-
35
-
-
0036190273
-
The problem of solutions: Balancing clients and capabilities
-
March/April
-
Miller, D. (2002), "The problem of solutions: balancing clients and capabilities" in Business Horizons, March/April, pp. 3-12.
-
(2002)
Business Horizons
, pp. 3-12
-
-
Miller, D.1
-
36
-
-
12244256324
-
Product service-systems
-
Final Report for IIIEE, Lund University
-
Mont, O. (2000), "Product service-systems", Lund University, Lund, Final Report for IIIEE.
-
(2000)
-
-
Mont, O.1
-
37
-
-
0344771546
-
Dealing with inherent variability: The difference between manufacturing and service
-
Morris, B., Johnson, R. (1987), "Dealing with inherent variability: the difference between manufacturing and service" in International Journal of Operations & Production Management, Vol. 7, No. 4, pp. 13-22.
-
(1987)
International Journal of Operations & Production Management
, vol.7
, Issue.4
, pp. 13-22
-
-
Morris, B.1
Johnson, R.2
-
38
-
-
6944222988
-
Technology threatens sector's profits, companies need to shift business to service, upgrade sales
-
February
-
Mulholland, D. (2000), "Technology threatens sector's profits, companies need to shift business to service, upgrade sales", Defence News, 7 February.
-
(2000)
Defence News
, Issue.7
-
-
Mulholland, D.1
-
39
-
-
70350345486
-
Exploring the financial consequences of the servitization of manufacturing
-
Neely, A. (2009), "Exploring the financial consequences of the servitization of manufacturing", Operations Management Research, Vol. 1, No. 2.
-
(2009)
Operations Management Research
, vol.1
, Issue.2
-
-
Neely, A.1
-
40
-
-
84875647561
-
The servitization of manufacturing: Further evidence
-
Neely, A., Benedettini, O., Visnjic, I. (2011), "The servitization of manufacturing: further evidence", Proceedings of the European Operations Management Association Conference, Cambridge, UK.
-
(2011)
Proceedings of the European Operations Management Association Conference, Cambridge, UK
-
-
Neely, A.1
Benedettini, O.2
Visnjic, I.3
-
41
-
-
0038245167
-
Managing the transition from products to services
-
Oliva, R., Kallenberg, R. (2003), "Managing the transition from products to services" in International Journal of service Industry Management, Vol. 14, No. 2, pp. 1-10.
-
(2003)
International Journal of Service Industry Management
, vol.14
, Issue.2
, pp. 1-10
-
-
Oliva, R.1
Kallenberg, R.2
-
42
-
-
84888618664
-
Organising for services growth and productivity within manufacturing
-
RAE, Report to the Royal Academy of Engineering on Caterpillar, USA
-
RAE (2010), "Organising for services growth and productivity within manufacturing", Report to the Royal Academy of Engineering on Caterpillar, USA.
-
(2010)
-
-
-
44
-
-
77249179670
-
A competitive framework for industrial product-service systems
-
Roy, R., Cheruvu, K. (2009), "A competitive framework for industrial product-service systems" in International Journal of Internet Manufacturing and Services, Vol. 2, pp. 4-29.
-
(2009)
International Journal of Internet Manufacturing and Services
, vol.2
, pp. 4-29
-
-
Roy, R.1
Cheruvu, K.2
-
45
-
-
77955606801
-
Hidden wealth: The contribution of science to service sector innovation
-
Royal Society, The Royal Society Report
-
Royal Society (2009), "Hidden wealth: the contribution of science to service sector innovation", The Royal Society Report.
-
(2009)
-
-
-
46
-
-
66249143764
-
Manufacturing, service, and their integration: Some history and theory
-
Schmenner, R. (2009), "Manufacturing, service, and their integration: some history and theory", International Journal of Operations & Production Management, Vol. 29, No. 5.
-
(2009)
International Journal of Operations & Production Management
, vol.29
, Issue.5
-
-
Schmenner, R.1
-
49
-
-
66249140256
-
Service and products: Rethinking operations strategy
-
Spring, M., Araujo, L. (2009), "Service and products: rethinking operations strategy" in Journal of Operations & Production Management, Vol. 29, No. 5, pp. 444-467.
-
(2009)
Journal of Operations & Production Management
, vol.29
, Issue.5
, pp. 444-467
-
-
Spring, M.1
Araujo, L.2
-
50
-
-
3242875379
-
Eight types of product service system: Eight ways to sustainability? Experiences from SUSPRONET
-
Tukker, A. (2004), "Eight types of product service system: eight ways to sustainability? Experiences from SUSPRONET" in Business Strategy & The Environment, Vol. 14, No. 4, pp. 246-260.
-
(2004)
Business Strategy & The Environment
, vol.14
, Issue.4
, pp. 246-260
-
-
Tukker, A.1
-
52
-
-
84876228281
-
Manufacturing firms diversifying into services: A conceptual and empirical assessment
-
Visnjic, I., Van Looy, B. (2009), "Manufacturing firms diversifying into services: a conceptual and empirical assessment", Proceedings of the 20th POMS Conference, Orlando, FL.
-
(2009)
Proceedings of the 20th POMS Conference, Orlando, FL
-
-
Visnjic, I.1
van Looy, B.2
-
54
-
-
0036017711
-
Case research in operations management
-
Voss, C., Tsikriktsis, N., Frohlich, M. (2002), "Case research in operations management" in International Journal of Operations & Production Management, Vol. 22, No. 2, pp. 195-219.
-
(2002)
International Journal of Operations & Production Management
, vol.22
, Issue.2
, pp. 195-219
-
-
Voss, C.1
Tsikriktsis, N.2
Frohlich, M.3
-
55
-
-
33746534395
-
Developing integrated solutions: The importance of relationships within the network
-
Windahl, C., Lakemond, N. (2006), "Developing integrated solutions: the importance of relationships within the network" in Industrial Marketing Management, Vol. 35, No. 7, pp. 806-818.
-
(2006)
Industrial Marketing Management
, vol.35
, Issue.7
, pp. 806-818
-
-
Windahl, C.1
Lakemond, N.2
-
56
-
-
0001571885
-
Go downstream: The new profit imperative in manufacturing
-
September/October
-
Wise, R., Baumgartner, P. (1999), "Go downstream: the new profit imperative in manufacturing" in Harvard Business Review, September/October, pp. 133-141.
-
(1999)
Harvard Business Review
, pp. 133-141
-
-
Wise, R.1
Baumgartner, P.2
-
57
-
-
0003463029
-
-
Maxwell Macmillan International, New York, NY
-
Womack, J., Jones, D., Roos, D. (1990), The Machine That Changed the World, Maxwell Macmillan International, New York, NY.
-
(1990)
The Machine That Changed the World
-
-
Womack, J.1
Jones, D.2
Roos, D.3
|