Mapping service processes in manufacturing companies: Industrial service blueprinting

International Journal of Operations and Production Management

Volumn 32, Issue 8, 2012, Pages 932-957

  Biege, Sabine ^a   Lay, Gunter ^a   Buschak, Daniela ^a  

^a FRAUNHOFER INSTITUTE FOR SYSTEMS AND INNOVATION RESEARCH ISI   (Germany)

Author keywords

Manufacturing companies; Manufacturing industries; Operations and production management; Process management; Process mapping; Service organization; Servitisation

Indexed keywords

EID: 84863543546     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443571211253137     Document Type: Article

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