-
1
-
-
38649098199
-
A grounded theory research approach to building and testing tQm theory in operations management
-
Adam, R., D. Leonard, J. Henderson, and S. A. Hazlett. 2008. A grounded theory research approach to building and testing tQm theory in operations management. Omega 36, no. 5:825-837.
-
(2008)
Omega
, vol.36
, Issue.5
, pp. 825-837
-
-
Adam, R.1
Leonard, D.2
Henderson, J.3
Hazlett, S.A.4
-
2
-
-
84986974443
-
Total quality management: A literature review and an agenda for future research
-
Ahire, S. L., Landeros, R., and D. A. Golhar. 1995. Total quality management: a literature review and an agenda for future research. Production and Operations Management 4, no. 3: 277-306.
-
(1995)
Production and Operations Management
, vol.4
, Issue.3
, pp. 277-306
-
-
Ahire, S.L.1
Landeros, R.2
Golhar, D.A.3
-
4
-
-
34548830968
-
-
Preprint, arXiv:cs/0504107v2 [cs.ni]
-
Alvarez-Hamelin, J. I., L. Dall'asta, A. Barrat, and A. Vespignani. 2005. K-core decomposition: a tool for the visualization of large scale networks. Preprint, arXiv:cs/0504107v2 [cs.ni].
-
(2005)
K-core Decomposition: A Tool for the Visualization of Large Scale Networks
-
-
Alvarez-Hamelin, J.I.1
Dall'Asta, L.2
Barrat, A.3
Vespignani, A.4
-
5
-
-
84860406940
-
Towards socially responsible smes: Quality award model as a tool
-
Ascigil, S. F. 2010. Towards socially responsible smes: Quality award model as a tool. Quality Management Journal 17:7-20.
-
(2010)
Quality Management Journal
, vol.17
, pp. 7-20
-
-
Ascigil, S.F.1
-
7
-
-
33947171903
-
Tqm and organizational culture: A case study
-
Boggs, W. B. 2004. Tqm and organizational culture: a case study. Quality Management Journal, 11, no. 2: 42-52.
-
(2004)
Quality Management Journal
, vol.11
, Issue.2
, pp. 42-52
-
-
Boggs, W.B.1
-
9
-
-
0038589165
-
The anatomy of a large-scale hypertextual Web search engine
-
Brin, L., and S. Page. 1998. The anatomy of a large-scale hypertextual Web search engine. Computer Networks and ISDN Systems 30, no. 1-7:107-117.
-
(1998)
Computer Networks and ISDN Systems
, vol.30
, Issue.1-7
, pp. 107-117
-
-
Brin, L.1
Page, S.2
-
11
-
-
0442330275
-
A framework for organizational quality culture
-
Cameron, K., and W. Sine. 1999. A framework for organizational quality culture. Quality Management Journal 6, no. 4:7-25
-
(1999)
Quality Management Journal
, vol.6
, Issue.4
, pp. 7-25
-
-
Cameron, K.1
Sine, W.2
-
12
-
-
77952836062
-
TQM, knowledge management and collaborative commerce adoption: A literature review and research framework
-
Chong, A. Y. L., K. B. Ooi, B. Lin, and P. L. Teh. 2010. TQM, knowledge management and collaborative commerce adoption: a literature review and research framework. Total Quality Management & Business Excellence 21, no. 5:457-473.
-
(2010)
Total Quality Management & Business Excellence
, vol.21
, Issue.5
, pp. 457-473
-
-
Chong, A.Y.L.1
Ooi, K.B.2
Lin, B.3
Teh, P.L.4
-
13
-
-
66749086634
-
Applying the toyota Production system to a healthcare organization: A case study on a rural community healthcare provider
-
Collins, K. F., and S. K. Muthusamy. 2007. Applying the toyota Production system to a healthcare organization: a case study on a rural community healthcare provider. Quality Management Journal 14, no. 4:41-52.
-
(2007)
Quality Management Journal
, vol.14
, Issue.4
, pp. 41-52
-
-
Collins, K.F.1
Muthusamy, S.K.2
-
14
-
-
77951809025
-
Effective teams: A symptom of healthy leadership
-
Crother-Laurin, C. 2006. Effective teams: a symptom of healthy leadership. Journal for Quality and Participation 29, no. 3:4-8.
-
(2006)
Journal for Quality and Participation
, vol.29
, Issue.3
, pp. 4-8
-
-
Crother-Laurin, C.1
-
16
-
-
0000432228
-
Networks of scientific papers
-
De Solla Price, D. J. 1965. Networks of scientific papers. Science 149, no. 3683:510-515.
-
(1965)
Science
, vol.149
, Issue.3683
, pp. 510-515
-
-
De Solla Price, D.J.1
-
17
-
-
0001073758
-
Building theories from case study research
-
Eisenhardt, K. 1989. Building theories from case study research. Academy of Management Review 14, no. 4:532-550.
-
(1989)
Academy of Management Review
, vol.14
, Issue.4
, pp. 532-550
-
-
Eisenhardt, K.1
-
18
-
-
46749110035
-
Text mining infrastructure
-
march
-
Feinerer, I., K. Hornik, and D. Meyer. 2008. Text mining infrastructure. Journal of Statistical Software 25, no. 5 (march):1-54.
-
(2008)
Journal of Statistical Software
, vol.25
, Issue.5
, pp. 1-54
-
-
Feinerer, I.1
Hornik, K.2
Meyer, D.3
-
19
-
-
0032637139
-
Internet discussions as a source for consumer product customer involvement and quality information: An exploratory study
-
Finch, B. J. 1999. Internet discussions as a source for consumer product customer involvement and quality information: an exploratory study. Journal of Operations Management 17, no. 5:535-556.
-
(1999)
Journal of Operations Management
, vol.17
, Issue.5
, pp. 535-556
-
-
Finch, B.J.1
-
20
-
-
34548069037
-
A year in the life of a consumer product: As heard in cyberspace
-
Finch, B. J. 2000. A year in the life of a consumer product: as heard in cyberspace. Quality Management Journal 7, no. 2:12-21.
-
(2000)
Quality Management Journal
, vol.7
, Issue.2
, pp. 12-21
-
-
Finch, B.J.1
-
21
-
-
0028401194
-
A framework for quality management research and an associated measurement instrument
-
Flynn, B. B., R. G. Schroeder, and S. Sakakibara. 1994. A framework for quality management research and an associated measurement instrument. Journal of Operations Management 11:339-366.
-
(1994)
Journal of Operations Management
, vol.11
, pp. 339-366
-
-
Flynn, B.B.1
Schroeder, R.G.2
Sakakibara, S.3
-
22
-
-
84990553628
-
The impact of quality management practices on performance and competitive advantage
-
Flynn, B. B., R. G. Schroeder, and S. Sakakibara. 1995. The impact of quality management practices on performance and competitive advantage. Decision Sciences 26, no. 5:659-692.
-
(1995)
Decision Sciences
, vol.26
, Issue.5
, pp. 659-692
-
-
Flynn, B.B.1
Schroeder, R.G.2
Sakakibara, S.3
-
23
-
-
85043904715
-
The role of positive emotions in positive psychology
-
Fredrickson, B. L. 2001. The role of positive emotions in positive psychology. American Psychologist 56, no. 3:218-226.
-
(2001)
American Psychologist
, vol.56
, Issue.3
, pp. 218-226
-
-
Fredrickson, B.L.1
-
24
-
-
4744343935
-
Science citation index-A new dimension in indexing
-
Garfield, E. 1964. Science citation index-a new dimension in indexing. Science 144, no. 3619: 649-654.
-
(1964)
Science
, vol.144
, Issue.3619
, pp. 649-654
-
-
Garfield, E.1
-
26
-
-
0002052037
-
Which tQm practices really matter: An empirical investigation
-
Grandzol, J. R., and M. Gershon. 1997. Which tQm practices really matter: an empirical investigation. Quality Management Journal 4, no. 4:43-59.
-
(1997)
Quality Management Journal
, vol.4
, Issue.4
, pp. 43-59
-
-
Grandzol, J.R.1
Gershon, M.2
-
28
-
-
0003233539
-
Quality-driven change and its effects on financial performance
-
Handfield, R., S. Ghosh, and S. Fawcett. 1998. Quality-driven change and its effects on financial performance. Quality Management Journal 5, no. 3:13-30.
-
(1998)
Quality Management Journal
, vol.5
, Issue.3
, pp. 13-30
-
-
Handfield, R.1
Ghosh, S.2
Fawcett, S.3
-
29
-
-
13644271450
-
Connectivity in a citation network: The development of dna theory
-
Hummon, N. P., and P. Doreian. 1989. Connectivity in a citation network: the development of dna theory. Social Networks 11:39-63.
-
(1989)
Social Networks
, vol.11
, pp. 39-63
-
-
Hummon, N.P.1
Doreian, P.2
-
30
-
-
33644631618
-
Environmental uncertainty, strategic orientation, and quality management: A contingency model
-
Jabnoun, N., A. Khalifah, and A. Yusuf. 2003. Environmental uncertainty, strategic orientation, and quality management: a contingency model. Quality Management Journal 10, no. 4:17-31.
-
(2003)
Quality Management Journal
, vol.10
, Issue.4
, pp. 17-31
-
-
Jabnoun, N.1
Khalifah, A.2
Yusuf, A.3
-
31
-
-
84858124930
-
The power of positive
-
Johnston, F. C., and D. P. Beck. 2012. The power of positive. Quality Progress 45, no. 2:18-23.
-
(2012)
Quality Progress
, vol.45
, Issue.2
, pp. 18-23
-
-
Johnston, F.C.1
Beck, D.P.2
-
32
-
-
4243148480
-
Authoritative sources in a hyperlinked environment
-
Kleinberg, J. M. 1999. Authoritative sources in a hyperlinked environment. Journal of the ACM 46, no. 5:604-632.
-
(1999)
Journal of the ACM
, vol.46
, Issue.5
, pp. 604-632
-
-
Kleinberg, J.M.1
-
33
-
-
33644598564
-
Total quality management as a cultural phenomenon
-
Kujala, J., and P. Lillrank. 2004. Total quality management as a cultural phenomenon. Quality Management Journal 11, no. 4:43-55.
-
(2004)
Quality Management Journal
, vol.11
, Issue.4
, pp. 43-55
-
-
Kujala, J.1
Lillrank, P.2
-
35
-
-
77953685139
-
Two decades of using Kanos theory of attractive quality: A literature review
-
Lofgren, M., and L. Witell. 2008. Two decades of using Kanos theory of attractive quality: a literature review. Quality Management Journal 15, no. 1:59-75.
-
(2008)
Quality Management Journal
, vol.15
, Issue.1
, pp. 59-75
-
-
Lofgren, M.1
Witell, L.2
-
36
-
-
79959595322
-
Ambidexterity and total quality management: Towards a research agenda
-
Luzon, M. D. M., and J. V. Pasola. 2011. Ambidexterity and total quality management: towards a research agenda. Management Decision 49, no. 6:927-947.
-
(2011)
Management Decision
, vol.49
, Issue.6
, pp. 927-947
-
-
Luzon, M.D.M.1
Pasola, J.V.2
-
39
-
-
33745999440
-
How does objective quality affect perceived quality: Short-term effects, long-term effects, and asymmetries
-
may
-
Mitra, D., and P. N. Golder. 2006. How does objective quality affect perceived quality: short-term effects, long-term effects, and asymmetries. Marketing Science 25 (may):230-247.
-
(2006)
Marketing Science
, vol.25
, pp. 230-247
-
-
Mitra, D.1
Golder, P.N.2
-
41
-
-
39049159350
-
Service quality: A case study of a bank
-
Najjar, L., and R. R. Bishu. 2006. Service quality: a case study of a bank. Quality Management Journal, 13, no. 3: 35-44
-
(2006)
Quality Management Journal
, vol.13
, Issue.3
, pp. 35-44
-
-
Najjar, L.1
Bishu, R.R.2
-
43
-
-
0036400384
-
Marketing to and serving customers through the internet: An overview and research agenda
-
Parasuraman, A., and G. Zinkhan. 2002. Marketing to and serving customers through the internet: an overview and research agenda. Journal of the Academy of Marketing Science 30, no. 4: 286-295.
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.4
, pp. 286-295
-
-
Parasuraman, A.1
Zinkhan, G.2
-
44
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman, A., V. A. Zeithaml, and L. L. Berry. 1988. A conceptual model of service quality and its implications for future research. Journal of Marketing (Fall):41-50.
-
(1988)
Journal of Marketing (Fall)
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
45
-
-
34249106706
-
The relationship between tQm practices and quality performance and the role of formal tQm programs: An australian empirical study
-
Prajogo, D. I., and A. Brown. 2004. The relationship between tQm practices and quality performance and the role of formal tQm programs: an australian empirical study. Quality Management Journal 11, no. 4:31-42.
-
(2004)
Quality Management Journal
, vol.11
, Issue.4
, pp. 31-42
-
-
Prajogo, D.I.1
Brown, A.2
-
46
-
-
5344244656
-
-
R development Core team R Foundation for statistical Computing, vienna, austria
-
R development Core team. 2008. r: a language and environment for statistical computing. r Foundation for statistical Computing, vienna, austria. available at: http://www.r-project.org.
-
(2008)
R: A Language and Environment for Statistical Computing
-
-
-
48
-
-
0032632415
-
The relationship between total quality management practices and operational performance
-
Samson, D., and M. Terziovski. 1999. The relationship between total quality management practices and operational performance. Journal of Operations Management 17:393-409.
-
(1999)
Journal of Operations Management
, vol.17
, pp. 393-409
-
-
Samson, D.1
Terziovski, M.2
-
49
-
-
84888377335
-
Effect of citation patterns on networks structure
-
Sanyal, S. 2006. Effect of citation patterns on networks structure. Physical Review D.
-
(2006)
Physical Review D
-
-
Sanyal, S.1
-
50
-
-
84962968942
-
An instrument for measuring the critical factors of quality management
-
Saraph, J., P. Benson, and R. Schroeder. 1989. An instrument for measuring the critical factors of quality management. Decision Sciences 20, no. 4:810-829.
-
(1989)
Decision Sciences
, vol.20
, Issue.4
, pp. 810-829
-
-
Saraph, J.1
Benson, P.2
Schroeder, R.3
-
51
-
-
84888366703
-
Managing performance: A practical perspective on managing employee performance
-
Schraeder, M., and M. Jordan. 2011. Managing performance: a practical perspective on managing employee performance. Journal for Quality and Participation 34, no. 2:5-10.
-
(2011)
Journal for Quality and Participation
, vol.34
, Issue.2
, pp. 5-10
-
-
Schraeder, M.1
Jordan, M.2
-
54
-
-
27144552625
-
Service quality models: A review
-
Seth, N., S. G. Deshmukh, and P. Vrat. 2004. Service quality models: a review. International Journal of Quality & Reliability Management 22, no. 9:913-949.
-
(2004)
International Journal of Quality & Reliability Management
, vol.22
, Issue.9
, pp. 913-949
-
-
Seth, N.1
Deshmukh, S.G.2
Vrat, P.3
-
55
-
-
3042910459
-
Distinguishing control from learning in total quality management: A contingency perspective
-
Sitkin, S. B., K. M. Sutcliffe, and R. G. Schroeder. 1994. Distinguishing control from learning in total quality management: a contingency perspective. Academy of Management Review 19, no. 3:537-564.
-
(1994)
Academy of Management Review
, vol.19
, Issue.3
, pp. 537-564
-
-
Sitkin, S.B.1
Sutcliffe, K.M.2
Schroeder, R.G.3
-
56
-
-
0036465623
-
Quality management re-visited: A reflective review and agenda for future research
-
Sousa, R., and C. Voss. 2002. Quality management re-visited: a reflective review and agenda for future research. Journal of Operations Management 20, no. 1:91-109.
-
(2002)
Journal of Operations Management
, vol.20
, Issue.1
, pp. 91-109
-
-
Sousa, R.1
Voss, C.2
-
57
-
-
28844465436
-
Sampling properties of random graphs: The degree distribution
-
Stumpf, M. P. H., and C. Wiuf. 2005. Sampling properties of random graphs: the degree distribution. Physical Review E, 036118.
-
(2005)
Physical Review e
, pp. 036118
-
-
Stumpf, M.P.H.1
Wiuf, C.2
-
58
-
-
84888348198
-
Creation of management performance measures from employee surveys
-
Tabladillo, M. Z. and S. Canfield. Creation of management performance measures from employee surveys. Quality Management Journal, 1, no. 4:52-66.
-
Quality Management Journal
, vol.1
, Issue.4
, pp. 52-66
-
-
Tabladillo, M.Z.1
Canfield, S.2
-
59
-
-
84860782563
-
The relationship between total quality management and quality performance in the service industry: A theoretical model
-
Talib, F., Z. Rahman, and M. N. Qureshi. 2010. The relationship between total quality management and quality performance in the service industry: a theoretical model. International Journal of Business, Management, and Social Sciences 1, no. 1:113-128.
-
(2010)
International Journal of Business, Management, and Social Sciences
, vol.1
, Issue.1
, pp. 113-128
-
-
Talib, F.1
Rahman, Z.2
Qureshi, M.N.3
-
60
-
-
84860405010
-
Research into quality management and social responsibility
-
Tari, J. J. 2011. Research into quality management and social responsibility. Journal of Business Ethics 102:623-638.
-
(2011)
Journal of Business Ethics
, vol.102
, pp. 623-638
-
-
Tari, J.J.1
-
61
-
-
63449129471
-
The challenge of modern academic knowledge exchange
-
Whitworth, B., and R. Friedman. 2008. The challenge of modern academic knowledge exchange. SIGITE Newsletter 5, no. 2:4-10.
-
(2008)
SIGITE Newsletter
, vol.5
, Issue.2
, pp. 4-10
-
-
Whitworth, B.1
Friedman, R.2
-
62
-
-
84888331416
-
-
Personal communication with asQ Headquarters staff
-
Wilson, N. 2009. Personal communication with asQ Headquarters staff.
-
(2009)
-
-
Wilson, N.1
-
63
-
-
0036399221
-
Service quality delivery through web sites: A critical review of extant knowledge
-
Zeithaml, V. A., A. Parasuraman, and A. Malhotra. 2002. Service quality delivery through web sites: a critical review of extant knowledge. Journal of the Academy of Marketing Science, 30, no. 4:362-375
-
(2002)
Journal of the Academy of Marketing Science
, vol.30
, Issue.4
, pp. 362-375
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Malhotra, A.3
-
64
-
-
84888340270
-
A research agenda for six sigma research
-
Zhang, W., A. V. Hill, and G. H. Gilbreath. 2011. A research agenda for six sigma research. Quality Management Journal 18, no. 1:39-53.
-
(2011)
Quality Management Journal
, vol.18
, Issue.1
, pp. 39-53
-
-
Zhang, W.1
Hill, A.V.2
Gilbreath, G.H.3
-
65
-
-
33745901084
-
Discovery of knowledge flow in science
-
Zhuge, H. 2006. Discovery of knowledge flow in science. Communications of the ACM 49, no. 5:101-107.
-
(2006)
Communications of the ACM
, vol.49
, Issue.5
, pp. 101-107
-
-
Zhuge, H.1
|