Delivery of telephone-based supportive care to people with cancer: An analysis of cancer helpline operator and cancer nurse communication

Patient Education and Counseling

Volumn 93, Issue 3, 2013, Pages 444-450

  Shaw, Joanne ^a,b   Young, Jane ^a,b   Butow, Phyllis ^a,b   Chambers, Suzanne ^c,d   O'Brien, Lorna ^e   Solomon, Michael ^a,f  

^a ROYAL PRINCE ALFRED HOSPITAL   (Australia)

^b UNIVERSITY OF SYDNEY   (Australia)

^c GRIFFITH UNIVERSITY   (Australia)

^d Cancer Council QLD   (Australia)

^e CANCER RESEARCH DIVISION   (Australia)

^f Sydney Local Health District ^*  (Australia)

Author keywords

Nurse patient communication; Telephone based supportive care

Indexed keywords

ANUS CANCER; ARTICLE; BONE CANCER; BRAIN CANCER; BREAST CANCER; CLINICAL ARTICLE; COLON CANCER; COUNSELING; EMOTIONALITY; FEMALE; HEALTH CARE DELIVERY; HEALTH CARE NEED; HUMAN; KIDNEY CANCER; LUNG CANCER; LYMPHOMA; MALE; NEOPLASM; NURSE PATIENT RELATIONSHIP; PATIENT EDUCATION; PHARYNX CANCER; PRIORITY JOURNAL; PROSTATE CANCER; PSYCHOMETRY; SOCIAL BEHAVIOR; SOCIAL PSYCHOLOGY; SOCIAL SUPPORT; TELEPHONE; THYROID CANCER; UTERINE CERVIX CANCER; VERBAL COMMUNICATION; AFFECT; AUSTRALIA; CONTROLLED STUDY; HEALTH SERVICE; INTERPERSONAL COMMUNICATION; LANGUAGE; NURSE; ONCOLOGY NURSING; PROCEDURES; PSYCHOLOGY; RANDOMIZED CONTROLLED TRIAL; TIME;

AFFECT; AUSTRALIA; COMMUNICATION; COUNSELING; HEALTH SERVICES NEEDS AND DEMAND; HOTLINES; HUMANS; LANGUAGE; NEOPLASMS; NURSE-PATIENT RELATIONS; NURSES; ONCOLOGY NURSING; TELEPHONE; TIME FACTORS;

EID: 84888313452     PISSN: 07383991     EISSN: 18735134     Source Type: Journal    
DOI: 10.1016/j.pec.2013.07.003     Document Type: Article

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