Satisfaction with telephone advice from an accident and emergency department: Identifying areas for service improvement

Quality and Safety in Health Care

Volumn 6, Issue 3, 1997, Pages 140-145

  Patel, Anita ^a   Dale, Jeremy ^a,b   Crouch, Robert ^b,c  

^a KING'S COLLEGE LONDON   (United Kingdom)

^b KING S COLLEGE HOSPITAL   (United Kingdom)

^c UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

Accident and emergency; Patient satisfaction; Telephone advice

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CHILD; CONSUMER; EMERGENCY HEALTH SERVICE; EPIDEMIOLOGY; FEMALE; HEALTH CARE QUALITY; HUMAN; INFANT; INFORMATION PROCESSING; MALE; MIDDLE AGED; NATIONAL HEALTH SERVICE; ORGANIZATION AND MANAGEMENT; PATIENT REFERRAL; PRESCHOOL CHILD; STANDARD; STATISTICS; TELEPHONE; UNITED KINGDOM;

ADOLESCENT; ADULT; AGED; AGED, 80 AND OVER; CHILD; CHILD, PRESCHOOL; CONSUMER SATISFACTION; DATA COLLECTION; EMERGENCY SERVICE, HOSPITAL; FEMALE; HEALTH CARE SURVEYS; HOTLINES; HUMANS; INFANT; LONDON; MALE; MIDDLE AGED; QUALITY ASSURANCE, HEALTH CARE; REFERRAL AND CONSULTATION; STATE MEDICINE; TRIAGE;

EID: 0031227192     PISSN: 09638172     EISSN: None     Source Type: Journal    
DOI: 10.1136/qshc.6.3.140     Document Type: Article

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