Nurse and patient communication profiles in a home-based telehealth intervention for heart failure management

Patient Education and Counseling

Volumn 71, Issue 2, 2008, Pages 285-292

  Wakefield, Bonnie J ^a,b   Bylund, Carma L ^c   Holman, John E ^d   Ray, Annette ^d   Scherubel, Melody ^d   Kienzle, Michael G ^e   Rosenthal, Gary E ^d,e  

^a VETERANS AFFAIRS MEDICAL CENTER   (United States)

^b UNIVERSITY OF MISSOURI   (United States)

^c MEMORIAL SLOAN KETTERING CANCER CENTER   (United States)

^d VETERANS AFFAIRS MEDICAL CENTER   (United States)

^e UNIVERSITY OF IOWA   (United States)

Author keywords

Communication; Heart failure; Nursing; Remote monitoring; Telehealth

Indexed keywords

AGED; ARTICLE; AUDIO RECORDING; CONTROLLED STUDY; FEMALE; HEART FAILURE; HUMAN; INTERPERSONAL COMMUNICATION; LIFESTYLE; MAJOR CLINICAL STUDY; MALE; NURSE PATIENT RELATIONSHIP; PATIENT SATISFACTION; PERCEPTION; PRIORITY JOURNAL; RANDOMIZED CONTROLLED TRIAL; ROTER INTERACTION ANALYSIS SYSTEM; SCORING SYSTEM; TELENURSING; TELEPHONE; VERBAL BEHAVIOR; VIDEOPHONE;

AGED; ANALYSIS OF VARIANCE; ATTITUDE OF HEALTH PERSONNEL; COMMUNICATION; DATA COLLECTION; FEMALE; HEART FAILURE; HOME CARE SERVICES; HUMANS; LONGITUDINAL STUDIES; MALE; NURSE-PATIENT RELATIONS; NURSING ASSESSMENT; NURSING EVALUATION RESEARCH; PATIENT EDUCATION AS TOPIC; PATIENT SATISFACTION; TELEMEDICINE; TELEPHONE; TIME FACTORS; VIDEO RECORDING;

EID: 41149173012     PISSN: 07383991     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pec.2008.01.006     Document Type: Article

References (29)

1. Beck R.S., Daughtridge R., and Sloane P.D. Physician-patient communication in the primary care office: a systematic review. J Am Board Fam Pract 15 (2002) 25-38
2. Ong L.M., de Haes J.C., Hoos A.M., and Lammes F.B. Doctor-patient communication: a review of the literature. Social Sci Med 40 (1995) 903-918
3. Simpson M., Buckman R., Stewart M., Maguire P., Lipkin M., Novack D., and Till J. Doctor-patient communication: the Toronto consensus statement. Br Med J 303 (1991) 1385-1387
4. Field M.J., and Grigsby J. Telemedicine and remote patient monitoring. JAMA 288 (2002) 423-425
5. Hailey D., Roine R., and Ohinmaa A. Systematic review of evidence for the benefits of telemedicine. J Telemed Telecare 8 (2002) 1-30
6. Savenstedt S., Bucht G., Norberg L., and Sandman P.O. Nurse-doctor interaction in teleconsultations between a hospital and a geriatric nursing home. J Telemed Telecare 8 (2002) 11-18
7. Miller E.A. Telemedicine and doctor-patient communication: an analytical survey of the literature. J Telemed Telecare 7 (2001) 1-17
8. Demiris G., Edison K., and Vijaykumar S. A comparison of communication models of traditional and video-mediated health care delivery. Int J Med Inf 74 (2005) 851-856 [see comment]
9. Innes M., Skelton J., and Greenfield S. A profile of communication in primary care physician telephone consultations: application of the Roter Interaction Analysis System. Br J Gen Pract 56 (2006) 363-368
10. Nelson E.-L., and Spaulding R. Adapting the Roter Interaction Analysis System for telemedicine: lessons from four specialty clinics. J Telemed Telecare 11 (2005) 105-107
11. Blokland A., and Anderson A. Effect of low frame-rate video on intelligibility of speech. Speech Commun 26 (1998) 97-103
12. Wakefield B.J., Holman J.E., Ray A., Morse J., and Kienzle M.G. Nurse and patient communication via low- and high-bandwidth home telecare systems. J Telemed Telecare 10 (2004) 156-159
13. Tam T., Cafazzo J.A., Seto E., Salenieks M.E., and Rossos P.G. Perception of eye contact in video teleconsultation. J Telemed Telecare 13 (2007) 35-39
14. Charness N., Park D.C., and Sabel B.A. Communication, technology, and aging (2001), Springer Publishing Company, New York
15. Roter D.L., and Larson S. The relationship between residents' and attending physicians' communication during primary care visits: an illustrative use of the Roter Interaction Analysis System. Health Commun 13 (2001) 33-48
16. Roter D.L., and Hall J.A. Health education theory: an application to the process of patient-provider communication. Health Educ Res 6 (1991) 185-193
17. Roter D.L., Hall J.A., Kern D.E., Barker L.R., Cole K.A., and Roca R.P. Improving physicians' interviewing skills and reducing patients' emotional distress. A randomized clinical trial. Arch Intern Med 155 (1995) 1877-1884
18. Roter D. The enduring and evolving nature of the patient-physician relationship. Patient Educ Counsel 39 (2000) 5-15
19. Roter D.L., and Hall J.A. Studies of doctor-patient interaction. Annu Rev Public Health 10 (1989) 163-180
20. Bylund C.L., and Makoul G. Empathic communication and gender in the physician-patient encounter. Patient Educ Counsel 48 (2002) 207-216 [see comment]
21. Bylund C.L., and Makoul G. Examining empathy in medical encounters: an observational study using the empathic communication coding system. Health Commun 18 (2005) 123-140
22. Bylund C.L., Gueguen J.A., Sabee C.M., Imes R.S., Li Y., and Sanford A.A. Provider-patient dialogue about Internet health information: an exploration of strategies to improve the provider-patient relationship. Patient Educ Counsel 66 (2007) 346-352
23. Demiris G., Speedie S., and Finkelstein S. A questionnaire for the assessment of patients' impressions of the risks and benefits of home telecare. J Telemed Telecare 6 (2000) 278-284
24. van Dulmen A.M., Verhaak P.F., and Bilo H.J. Shifts in doctor-patient communication during a series of outpatient consultations in non-insulin-dependent diabetes mellitus. Patient Educ Counsel 30 (1997) 227-237
25. Mair F., and Whitten P. Systematic review of studies of patient satisfaction with telemedicine. Br Med J 320 (2000) 1517-1520
26. Palsbo S.E. Equivalence of functional communication assessment in speech pathology using videoconferencing. J Telemed Telecare 13 (2007) 40-43
27. Kruijver I.P., Kerkstra A., Bensing J.M., and van de Wiel H.B. Communication skills of nurses during interactions with simulated cancer patients. J Adv Nurs 34 (2001) 772-779
28. Chang C. DATAMONITOR: homecare telehealth expected to grow despite current barriers to adoption; August 30, 2007. Accessed December 7, 2007 at http://www.tmcnet.com/usubmit/2007/08/30/2897900.htm.
29. Miller E.A., and Nelson E.-L. Modifying the Roter Interaction Analysis System to study provider-patient communication in telemedicine: promises, pitfalls, insights, and recommendations. Telemed J E Health 11 (2005) 44-55