A fuzzy-based customer clustering approach with hierarchical structure for logistics network optimization

Expert Systems with Applications

Volumn 41, Issue 2, 2014, Pages 521-534

  Wang, Yong ^a   Ma, Xiaolei ^b   Lao, Yunteng ^b   Wang, Yinhai ^b  

^a CHONGQING JIAOTONG UNIVERSITY   (China)

^b University of Washington   (United States)

Author keywords

Axiomatic fuzzy set; Clustering algorithm; Clustering validity index; Customer clustering; Fuzzy set theory

Indexed keywords

AXIOMATIC FUZZY SETS; CLUSTERING VALIDITY INDEX; CUSTOMER CLUSTERING; HIERARCHICAL ANALYSIS; HIERARCHICAL CRITERIA; HIERARCHICAL STRUCTURES; LARGE-SCALE LOGISTICS; TRAPEZOIDAL FUZZY NUMBERS;

COST REDUCTION; CUSTOMER SATISFACTION; FUZZY CLUSTERING; FUZZY SET THEORY; IMAGE MATCHING; LOGISTICS; OPTIMIZATION; SALES;

CLUSTERING ALGORITHMS;

EID: 84885959516     PISSN: 09574174     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.eswa.2013.07.078     Document Type: Article

References (54)

1. F. Altiparmak, M. Gen, L. Lin, and T. Paksoy A genetic algorithm approach for multi-objective optimization of supply chain networks Computers and Industrial Engineering 51 1 2006 196 216
2. M.J. Anzanello, and F.S. Fogliatto Selecting the best clustering variables for grouping mass-customized products involving workers' learning International Journal of Production Economics 130 2 2011 268 276
3. A.I. Ban, and L.C. Coroianu Discontinuity of the trapezoidal fuzzy number-valued operators preserving core Computers and Mathematics with Applications 62 8 2011 3103 3110
4. H.M. Bidhandi, R.M. Yusuff, M.M.H.M. Ahmad, and M.R.A. Bakar Development of a new approach for deterministic supply chain network design European Journal of Operational Research 198 1 2009 121 128
5. E. Carpaneto, G. Chicco, R. Napoli, and M. Scutariu Electricity customer classification using frequency-domain load pattern data International Journal of Electrical Power and Energy Systems 28 1 2006 13 20 (Pubitemid 43132990)
6. K.Y. Chan, C.K. Kwong, and B.Q. Hu Market segmentation and ideal point identification for new product design using fuzzy data compression and fuzzy clustering methods Applied Soft Computing 12 4 2012 1371 1378
7. C.H. Chen, R.D. Chiang, T.F. Wu, and H.C. Chu A combined mining-based framework for predicting telecommunications customer payment behaviors Expert Systems with Applications 40 16 2013 6561 6569
8. C.H. Cheng, and Y.S. Chen Classifying the segmentation of customer value via RFM model and RS theory Expert Systems with Applications 36 2009 4176 4184
9. C.C. Chou Integrated short-term and long-term MCDM model for solving location selection problems Journal of Transportation Engineering 135 11 2009 880 893
10. S.Y. Chou, Y.H. Chang, and C.Y. Shen A fuzzy simple additive weighting system under group decision making for facility location selection with objective/subjective attributes European Journal of Operational Research 189 1 2008 132 145
11. P. D'Urso, L.D. Giovanni, M. Disegna, and R. Massari Bagged clustering and its application to tourism market segmentation Expert Systems with Applications 40 12 2013 4944 4956
12. D. Golmohammadi Neural network application for fuzzy multi-criteria decision making problems International Journal of Production Economics 131 2 2011 490 504
13. A. Hiziroglu Soft computing applications in customer segmentation: State-of-art review and critique Expert Systems with Applications 40 16 2013 6491 6507
14. G.T.S. Ho, W.H. Ip, C.K.M. Lee, and W.L. Mou Customer grouping for better resources allocation using GA based clustering technique Expert Systems with Applications 39 2 2012 1979 1987
15. Y.X. Huang, C.H. Chen, and L.P. Khoo Kansei clustering for emotional design using a combined design structure matrix International Journal of Industrial Ergonomics 42 5 2012 416 427
16. T.L. Hu, and J.B. Sheu A fuzzy-based customer classification method for demand-responsive logistical distribution operations Fuzzy Sets and Systems 139 2 2003 431 450
17. H.S. Jacobsen Representation and calculation of economic uncertainties: Intervals, fuzzy numbers, and probabilities International Journal of Production Economics 78 1 2002 91 98
18. A.I. Jarrah, and J.F. Bard Large-scale pickup and delivery work area design Computers and Operations Research 39 12 2012 3102 3118
19. C. Kahraman, D. Ruan, and I. Doǧan Fuzzy group decision-making for facility location selection Information Sciences 157 1-2 2003 135 153
20. Y. Lao, Y. Wu, Y. Wang, and K. McAllister Fuzzy logic-based mapping algorithm for improving animal-vehicle collision data Journal of Transportation Engineering 138 5 2012 520 526
21. H.C.W. Lau, Z.Z. Jiang, W.H. Ip, and D.W. Wang A credibility-based fuzzy location model with Hurwicz criteria for the design of distribution systems in B2C e-commerce Computers and Industrial Engineering 59 4 2010 873 886
22. D.H. Lee, M. Dong, and W. Bian The design of sustainable logistics network under uncertainty International Journal of Production Economics 128 1 2010 159 166
23. D.C. Li, W.L. Dai, and W.T. Tseng A two-stage clustering method to analyze customer characteristics to build discriminative customer management: A case of textile manufacturing business Experts Systems with Applications 38 6 2011 7186 7191
24. Y. Li, X.D. Liu, and Y. Chen Selection of logistics center location using axiomatic fuzzy set and TOPSIS methodology in logistics management Expert Systems with Applications 38 6 2011 7901 7908
25. X.D. Liu The fuzzy theory based on AFS algebras and AFS structure Journal of Mathematical Analysis and Applications 217 2 1998 459 478
26. X.D. Liu The fuzzy sets and systems based on AFS structure, EIalgebra and EII algebra Fuzzy Sets and Systems 95 2 1998 179 188
27. P.D. Liu, and F. Jin A multi-attribute group decision-making method based on weighted geometric aggregation operators of interval-valued trapezoidal fuzzy numbers Applied Mathematical Modelling 36 6 2012 2498 2509
28. X.D. Liu, W. Wang, and T.Y. Chai The fuzzy clustering analysis based on AFS theory IEEE Transaction on Systems, Man, and Cybernetics-part B: Cybernetics 35 5 2005 1013 1027 (Pubitemid 41444584)
29. Ma, X., Wu, Y., Wang, Y., Chen, F., & Liu, J. (2013). Mining smart card data for transit riders' travel patterns. Journal of Transportation Research Part C: Emerging Technologies [in press].
30. R. Manzini, and F. Bindi Strategic design and operational management optimization of a multi stage physical distribution system Transportation Research Part E 45 6 2009 915 936
31. E.W.T. Ngai, L. Xiu, and D.C.K. Chau Application of data mining technique in customer relationship management: A literature review and classification Expert Systems with Applications 36 2 2009 2592 2602
32. M.S. Pishvaee, M. Rabbani, and S.A. Torabi A robust optimization approach to closed-loop supply chain network design under uncertainty Applied Mathematical Modelling 35 2 2011 637 649
33. M.Y. Qi, W.H. Lin, N. Li, and L.X. Miao A spatiotemporal partitioning approach for large-scale vehicle routing problems with time windows Transportation Research Part E 48 1 2012 248 257
34. Z.F. Qin, and X.Y. Ji Logistics network design for product recovery in fuzzy environment European Journal of Operational Research 202 2 2010 479 490
35. H. Ren, Y. Zheng, and Y.R. Wu Clustering analysis of telecommunication customers The Journal of China University of Posts and Telecommunication 16 2 2009 114 116,12
36. H. Sadjady, and H. Davoudpour Two-echelon, multi-commodity supply chain network design with mode selection, lead-times and inventory costs Computers and Operations Research 39 7 2012 1345 1354
37. H. Selim, C. Araz, and I. Ozkarahan Collaborative production-distribution planning in supply chain: A fuzzy goal programming approach Transportation Research Part E 44 3 2008 396 419
38. C.E. Shannon A mathematical theory of communication Mobile Computing and Communications Review 5 1 2001 3 55
39. J.B. Sheu A hybrid fuzzy-based approach for identifying global logistics strategies Transportation Research Part E 40 1 2004 39 61
40. J.B. Sheu A novel dynamic resource allocation model for demand-responsive city logistics distribution operations Transportation Research Part E 42 6 2006 445 472
41. J.B. Sheu A hybrid fuzzy-optimization approach to customer grouping-based logistics distribution operations Applied Mathematical Modelling 31 6 2007 1048 1066
42. J.B. Sheu A hybrid neuro-fuzzy analytical approach to mode choice of global logistics management European Journal of Operational Research 189 3 2008 971 986
43. H.W. Shin, and S.Y. Sohn Segmentation of stock trading customers according to potential value Expert Systems with Applications 27 1 2004 27 33
44. K. Taaffe, J. Geunes, and H.E. Romeijn Supply capacity acquisition and allocation with uncertain customer demands European Journal of Operational Research 204 2 2010 263 273
45. B. Vahdani, R.T. Moghaddam, and F. Jolai Reliable design of a logistics network under uncertainty: A fuzzy possibilistic-queuing model Applied Mathematical Modelling 37 5 2013 3254 3268
46. Y.J. Wang A clustering method based on fuzzy equivalence relation for customer relationship management Expert Systems with Applications 37 9 2010 6421 6428
47. Wang, Y., Ma, X. L., Lao, Y. T., Wang, Y. H., & Mao, H. J. (2013). Vehicle Routing Problem: Simultaneous Deliveries and Pickups with Split Loads and Time Windows. Journal of Transportation Research Board [in press].
48. Y. Wang, X.L. Ma, Y.H. Wang, H.J. Mao, and Y. Zhang Location optimization of multiple distribution centers under fuzzy environment Journal of Zhejiang University Science A 13 10 2012 782 798
49. B.K. Wong, and V.S. Lai A survey of the application of fuzzy set theory in production and operations management: 1998-2009 International Journal of Production Economics 129 1 2011 157 168
50. R.S. Wu, and P.H. Chou Customer segmentation of multiple category data in e-commerce using a soft-clustering approach Electronic Commerce Research and Applications 10 3 2011 331 341
51. Z.Y. Xu, S.C. Shang, W.B. Qian, and W.H. Shu A method for fuzzy risk analysis based on the new similarity of trapezoidal fuzzy numbers Expert Systems with Applications 37 3 2011 1920 1927
52. L.A. Zadeh Fuzzy sets Information and Control 8 3 1965 338 353
53. Y.J. Zhang, D.Q. Liang, and S.C. Tong On AFS algebra-part I Information Sciences 167 1 2004 263 286
54. Y.J. Zhang, D.Q. Liang, and S.C. Tong On AFS algebra-part II Information Sciences 167 1 2004 287 303