메뉴 건너뛰기




Volumn 2, Issue 2, 2011, Pages 66-75

Apparel product quality: Its nature and measurement

Author keywords

Apparel quality; Fashion merchandising; Product quality; Quality measurement; SERVQUAL

Indexed keywords


EID: 84885194266     PISSN: 20932685     EISSN: 23254483     Source Type: Journal    
DOI: 10.1080/20932685.2011.10593084     Document Type: Article
Times cited : (17)

References (41)
  • 2
    • 54849425274 scopus 로고    scopus 로고
    • Self-construction through consumption activities: An analysis and overview of alternatives
    • P. C. Vitz and S. M. Felch (Eds.), Wilmington DE: ISI Books
    • Burns, D.J. (2006). Self-construction through consumption activities: An analysis and overview of alternatives. In P. C. Vitz and S. M. Felch (Eds.), The self: Beyond the postmodern crisis (pp. 149-167). Wilmington DE: ISI Books.
    • (2006) The Self: Beyond the Postmodern Crisis , pp. 149-167
    • Burns, D.J.1
  • 3
    • 34848896630 scopus 로고    scopus 로고
    • The validity of the SERVQUAL and SERVPERF scales: A meta-analytic view of 17 years of research across five continents
    • Carrillat, F.A., Jaramillo, F., & Mulki, J.P. (2007). The validity of the SERVQUAL and SERVPERF scales: A meta-analytic view of 17 years of research across five continents. International Journal of Service Industry Management, 18, 472-490. doi: 10.1108/0956423071082 6250.
    • (2007) International Journal of Service Industry Management , vol.2 , Issue.2 , pp. 472-490
    • Carrillat, F.A.1    Jaramillo, F.2    Mulki, J.P.3
  • 6
    • 58149438731 scopus 로고
    • Construct validity in psychological tests
    • Cronbach, L.J. & Meehl, P.E. (1955). Construct validity in psychological tests. Psychological Bulletin, 52, 281 302.
    • (1955) Psychological Bulletin , vol.52 , pp. 281 302
    • Cronbach, L.J.1    Meehl, P.E.2
  • 7
    • 0007744069 scopus 로고
    • SERVPERF versus SERVQUAL: Reconciling performance-based and per-ceptions-minus-expectations measurement of service quality
    • Cronin, J.J. & Taylor, S.A. (1994). SERVPERF versus SERVQUAL: Reconciling performance-based and per-ceptions-minus-expectations measurement of service quality. Journal of Marketing, 58, 125-131.
    • (1994) Journal of Marketing , vol.58 , pp. 125-131
    • Cronin, J.J.1    Taylor, S.A.2
  • 10
    • 0001005013 scopus 로고
    • Effects of physical quality and brand labeling on perceptions of clothing quality
    • Davis, L.L. (1985). Effects of physical quality and brand labeling on perceptions of clothing quality. Perceptual and Motor Skills, 60, 671 677.
    • (1985) Perceptual and Motor Skills , vol.60 , pp. 671 677
    • Davis, L.L.1
  • 11
    • 84977007520 scopus 로고
    • Consumer use of label information in ratings of clothing quality and clothing fashionability
    • Davis, L.L. (1987). Consumer use of label information in ratings of clothing quality and clothing fashionability. Clothing and Textiles Research Journal, 6, 8 14.
    • (1987) Clothing and Textiles Research Journal , vol.6 , pp. 8 14
    • Davis, L.L.1
  • 12
    • 43949115556 scopus 로고    scopus 로고
    • Female consumers’ evaluation of apparel quality: Exploring the importance of aesthetics
    • De Klerk, H.M. & Lubbe, S. (2008). Female consumers’ evaluation of apparel quality: Exploring the importance of aesthetics. Journal of Fashion Marketing and Management, 12, 36-50. doi: 10.1108/136120208108579 34.
    • (2008) Journal of Fashion Marketing and Management , vol.12 , pp. 36-50
    • de Klerk, H.M.1    Lubbe, S.2
  • 14
    • 1842739851 scopus 로고    scopus 로고
    • Dimensions of apparel quality influencing consumers’ perceptions
    • Forsythe, S.M., Presley, A.B., & Caton, K.W. (1996). Dimensions of apparel quality influencing consumers’ perceptions. Perceptual and Motor Skills, 83, 299-305.
    • (1996) Perceptual and Motor Skills , vol.83 , pp. 299-305
    • Forsythe, S.M.1    Presley, A.B.2    Caton, K.W.3
  • 15
    • 0035044093 scopus 로고    scopus 로고
    • A Comparison of apparel quality: Outlet stores versus department stores
    • Fowler, D. and Clodfelter, R. (2001). A Comparison of apparel quality: Outlet stores versus department stores. Journal of Fashion Marketing and Management, 5, 57-66. doi: 10.1108/EUM0000000007279.
    • (2001) Journal of Fashion Marketing and Management , vol.5 , pp. 57-66
    • Fowler, D.1    Clodfelter, R.2
  • 17
    • 78649328824 scopus 로고    scopus 로고
    • Integrated product specifications and productivity decision making in unreliable manufacturing systems
    • Hajji, A., Mhada, F., Gharbi, A., Pellerin, R., and Malhamé, R. (2011). Integrated product specifications and productivity decision making in unreliable manufacturing systems. International Journal of Production Economics, 129, 32-42. doi: 10.1016/j.ijpe.2010.08.008.
    • (2011) International Journal of Production Economics , vol.129 , pp. 32-42
    • Hajji, A.1    Mhada, F.2    Gharbi, A.3    Pellerin, R.4    Malhamé, R.5
  • 18
    • 0005171201 scopus 로고
    • Perceived quality and predicted price: Use of the minimum information environment in evaluating apparel
    • Heisey, F.L. (1990). Perceived quality and predicted price: Use of the minimum information environment in evaluating apparel. Clothing and Textiles Research Journal, 8, 22 28.
    • (1990) Clothing and Textiles Research Journal , vol.8 , pp. 22 28
    • Heisey, F.L.1
  • 19
    • 0001505952 scopus 로고
    • The concept of quality and the efficiency of markets for consumer products
    • Hjorth Andersen, C. (1984). The concept of quality and the efficiency of markets for consumer products. Journal of Consumer Research, 11, 708 718.
    • (1984) Journal of Consumer Research , vol.11 , pp. 708 718
    • Hjorth Andersen, C.1
  • 20
    • 70349422710 scopus 로고    scopus 로고
    • Symbolic purchase in sport: The roles of self-image congruence and perceived quality
    • Kwak, D.H. & Kang, J.H. (2009). Symbolic purchase in sport: The roles of self-image congruence and perceived quality. Management Decision, 47, 85-99. doi: 10.1108/00251740910929713.
    • (2009) Management Decision , vol.47 , pp. 85-99
    • Kwak, D.H.1    Kang, J.H.2
  • 22
    • 84984737522 scopus 로고    scopus 로고
    • The effect of evaluation criteria on design attributes and brand equity in the product evaluation process
    • Na, K.J., Holland, R., Shackleton, J., Hwang, Y., & Melewar, T.C. (2008). The effect of evaluation criteria on design attributes and brand equity in the product evaluation process. Journal of Brand Management, 16, 195-212. doi: 10.1057/bm.2008.29.
    • (2008) Journal of Brand Management , vol.16 , pp. 195-212
    • Na, K.J.1    Holland, R.2    Shackleton, J.3    Hwang, Y.4    Melewar, T.C.5
  • 24
    • 0000819007 scopus 로고
    • Venkatesan (Ed.), Advances in Consumer Research. (pp. 167-179). Ann Arbor MI: Association for Consumer Research
    • Olson, J.C. & Jacoby, J. (1972). Cue utilization in the quality perception process. In M. Venkatesan (Ed.), Advances in Consumer Research. (pp. 167-179). Ann Arbor MI: Association for Consumer Research.
    • (1972) Cue Utilization in the Quality Perception Process
    • Olson, J.C.1    Jacoby, J.2
  • 25
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring con-sumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V., & Berry, L.L. (1988). SERVQUAL: A multiple-item scale for measuring con-sumer perceptions of service quality. Journal of Retailing, 64, 12-40.
    • (1988) Journal of Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.L.3
  • 26
    • 0000977997 scopus 로고
    • Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria
    • Parasuraman, A., Zeithaml, V., & Berry, L.L. (1994). Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria. Journal of Retailing, 70, 201-230.
    • (1994) Journal of Retailing , vol.70 , pp. 201-230
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.L.3
  • 27
    • 85048263331 scopus 로고
    • Consumer expectations of apparel product quality
    • Chicago: Manufacturing Technology Information Analysis Center
    • Rayman, D.M. & Nelson, C. (1993). Consumer expectations of apparel product quality. In Fourth annual academic apparel research council. Chicago: Manufacturing Technology Information Analysis Center.
    • (1993) Fourth Annual Academic Apparel Research Council
    • Rayman, D.M.1    Nelson, C.2
  • 29
    • 0001934448 scopus 로고
    • Planning the service encounter
    • J.A. Czepiel, M.R. Solomon, & C.F. Surprenant (Eds.), Lexington MA: Lexington Books
    • Shostack, L. (1985). Planning the service encounter. In J.A. Czepiel, M.R. Solomon, & C.F. Surprenant (Eds.), The service encounter (pp. 243-254). Lexington MA: Lexington Books.
    • (1985) The Service Encounter , pp. 243-254
    • Shostack, L.1
  • 32
    • 67651075860 scopus 로고    scopus 로고
    • Looking at gen Y shopping preferences and intentions: Exploring the role of experience and apparel involvement
    • Sullivan, P. & Heitmeyer, J. (2008), Looking at gen Y shopping preferences and intentions: Exploring the role of experience and apparel involvement. International Journal of Consumer Studies, 32, 285-295. doi: 10.1111/j.1470-6431.2008.00680.x.
    • (2008) International Journal of Consumer Studies , vol.32 , pp. 285-295
    • Sullivan, P.1    Heitmeyer, J.2
  • 33
    • 0002677348 scopus 로고
    • Product performance and consumer satisfaction: A new concept
    • Swan, J.E. & Combs, L.J. (1976). Product performance and consumer satisfaction: A new concept. Journal of Marketing, 40, 25 33.
    • (1976) Journal of Marketing , vol.40 , pp. 25 33
    • Swan, J.E.1    Combs, L.J.2
  • 34
    • 0002671379 scopus 로고
    • Disconfirmation of expectations with a retail service
    • Swan, J.E. & Trawick, I.F. (1981). Disconfirmation of expectations with a retail service. Journal of Retailing, 57, 49 67.
    • (1981) Journal of Retailing , pp. 57
    • Swan, J.E.1    Trawick, I.F.2
  • 35
    • 33845492759 scopus 로고    scopus 로고
    • The role of perceived product quality and overall satisfaction on purchase intentions
    • Tsiotsou, R. (2006). The role of perceived product quality and overall satisfaction on purchase intentions. International Journal of Consumer Studies, 30, 207-217. doi: 10. 1111/j.1470-6431.2005.00477.x.
    • (2006) International Journal of Consumer Studies , vol.30 , pp. 207-217
    • Tsiotsou, R.1
  • 36
    • 64949107055 scopus 로고    scopus 로고
    • Do consumer expectations match experience? Predicting the influence of price and country of origin on perceptions of product quality
    • Veale, R. & Quester, P. (2009). Do consumer expectations match experience? Predicting the influence of price and country of origin on perceptions of product quality. International Business Review, 18, 134-144. doi: 10. 1016/j.ibusrev.2009.01.004.
    • (2009) International Business Review , vol.18 , pp. 134-144
    • Veale, R.1    Quester, P.2
  • 37
    • 0042240461 scopus 로고
    • Physical quality, price, and perceptions of product quality: Implications for retailers
    • Wheatley, J.J., Chiu, J.S.Y., & Goldman, A. (1981). Physical quality, price, and perceptions of product quality: Implications for retailers. Journal of Retailing, 57, 100-115.
    • (1981) Journal of Retailing , vol.57 , pp. 100-115
    • Wheatley, J.J.1    Chiu, J.S.Y.2    Goldman, A.3
  • 38
    • 85048303042 scopus 로고    scopus 로고
    • Who’s buying apparel. (2010). Who’s Buying Apparel. Retrieved from http://newstrategist.com/productdetails/apparel2.samplepages.pdf.
    • (2010) Who’s Buying Apparel
  • 40
    • 72049129715 scopus 로고    scopus 로고
    • Relative impacts from product quality, service quality, and experience quality on cus-tomer perceived value and intention to shop of the coffee shop market
    • Yu, K. and Fang, W. (2009). Relative impacts from product quality, service quality, and experience quality on cus-tomer perceived value and intention to shop of the coffee shop market. Total Quality Management, 20, 1273-1285. doi: 10.1080/14783360802351587.
    • (2009) Total Quality Management , vol.20 , pp. 1273-1285
    • Yu, K.1    Fang, W.2
  • 41
    • 78650293542 scopus 로고    scopus 로고
    • The effect of retail service quality and product quality on customer loyalty
    • Yuen, E. & Chan, S. (2010). The effect of retail service quality and product quality on customer loyalty. Journal of Database Marketing & Customer Strategy Management, 17, 222-240. doi: 10.1057/dbm.2010.13.
    • (2010) Journal of Database Marketing & Customer Strategy Management , vol.17 , pp. 222-240
    • Yuen, E.1    Chan, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.