Studying factors influencing repeat visitation of cultural tourists

Journal of Vacation Marketing

Volumn 19, Issue 4, 2013, Pages 343-358

  Kastenholz, Elisabeth ^a   Eusébio, Celeste ^a   Carneiro, Maria João ^a  

^a UNIVERSITY OF AVEIRO   (Portugal)

Author keywords

Binary logistic regression; cultural tourism; destination marketing; domestic versus international market; repeat visitation

Indexed keywords

EID: 84885130431     PISSN: 13567667     EISSN: 14791870     Source Type: Journal    
DOI: 10.1177/1356766713478297     Document Type: Article

References (72)

1. Alegre J,Garau J.Tourist satisfaction and dissatisfaction.Annals of Tourism Research. 2010;37 (1): 52-73.
2. Alegre J,Juaneda C.Destination Loyalty - consumers' economic behaviour.Annals of Tourism Research. 2006;33 (3): 684-706.
3. Barros CP,Assaf AG.Analyzing tourism return intention to an urban destination.Journal of Hospitality and Tourism Research. 2012;36 (2): 216-231.
4. Bigné JE,Sánchez MI,Sánchez J.Tourism image, evaluation variables and after purchase behaviour: inter-relationship.Tourism Management. 2001;22 (6): 607-616.
5. Bourdieu PDistinction: A social critique of the judgment of taste. London: Routledge; 1984:.
6. Carneiro MJ,Eusébio C,Kastenholz EProceedings of the International Conference ATE 2007, Advances in Tourism Economics, Instituto Piaget, Vila Nova de St André. 2007:.
7. Chang J,Wall G,Chu ST.Novelty seeking at aboriginal attractions.Annals of Tourism Research. 2006;33 (3): 729-747.
8. Chen CF,Chen FS.Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists.Tourism Management. 2010;31 (1): 29-35.
9. Chen CF,Tsai D.How destination image and evaluative factors affect behavioral intentions?.Tourism Management. 2007;28 (4): 1115-1122.
10. Chen JS,Gursoy D.An investigation of tourists' destination loyalty and preferences.International Journal of Contemporary Hospitality Management. 2001;13 (2): 79-85.
11. Chi CGQ,Qu H.Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: an integrated approach.Tourism Management. 2008;29 (4): 624-636.
12. Cohen E.Toward a sociology of international tourism.Social Research. 1972;39 (1): 164-182.
13. Croes R,Shani A,Walls A.The value of destination loyalty: myth or reality?.Journal of Hospitality Marketing and Management. 2010;19 (2): 115-136.
14. Correia A,Oliveira N.First-time and repeat visitors to Cape Verde: the overall image.Tourism Economics. 2008;14 (1): 185-203.
15. Dolnicar S.Activity-based market sub-segmentation of cultural tourists.Journal of Hospitality and Tourism Management. 2002;9 (2): 94-105.
16. Eusébio C,Castro A,Costa CProceedings of the International Conference Theoretical Advances in Tourism Economics, Universidade de Évora. 2005:.
17. Eusébio C,Vieira AL.Destination attributes' evaluation, satisfaction and behavioural intentions: a structural modelling approach.International Journal of Tourism Research. 2013;15 (1): 66-80.
18. Gallarza MG,Saura I.Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students' travel behaviour.Tourism Management. 2006;27 (3): 437-452.
19. Hair JF,Anderson RE,Tatham RL,Black WCMultivariate Data Analysis. Upper Saddle River, New Jersey, NJ Prentice Hall:; 1998:.
20. Hernández-Lobato L,Solis-Radilla MM,Moliner-Tena MA,Sánchez-García J.Tourism destination image, satisfaction and loyalty: a study in Ixtapa-Zihuatanejo, Mexico.Tourism Geographies. 2006;8 (4): 343-358.
21. Heskett JL,Sasser WE,Schlesinger LAThe Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. New York, NY: Free Press; 1997:.
22. Hjalager AM.Cultural tourism innovation systems: the roskilde festival.Scandinavian Journal of Hospitality and Tourism. 2009;9 ((2-3)): 266-287.
23. Hou JS,Lin CH,Morais DB.Antecedents of attachment to a cultural tourism destination: the case of Hakka and Non-Hakka Taiwanese visitors to Pei-Pu, Taiwan.Journal of Travel Research. 2005;44 (2): 221-233.
24. Huang JZ,Li M,Cai LA.A model of community-based festival image.International Journal of Hospitality Management. 2010;29 (2): 254-260.
25. Kastenholz EThe role and marketing implications of destination images on tourist behavior: the case of northern Portugal. University of Aveiro, Aveiro: PhD Thesis; 2002:.
26. Kastenholz E.Management of demand as a tool in sustainable tourist destination development.Journal of Sustainable Tourism. 2004;12 (5): 388-408.
27. Kastenholz E.Cultural proximity as a determinant of destination image.Journal of Vacation Marketing. 2010;16 (4): 313-322.
28. Kastenholz E,Carneiro MJ,Eusébio CProgress in Tourism Marketing, Advances in Tourism Research Studies. Kozak A, ed. Oxford, Amsterdam: Elsevier; 2006:239-253.
29. Kim H,Cheng CK,O'Leary JT.Understanding participation patterns and trends in tourism cultural attractions.Tourism Management. 2007;28 (5): 1366-1371.
30. Kim JH.Determining the factors affecting the memorable nature of travel experiences.Journal of Travel & Tourism Marketing. 2010;27 (8): 780-796.
31. Kim YG,Suh BW,Eves A.The relationships between food-related personality traits, satisfaction, and loyalty among visitors attending food events and festivals.International Journal of Hospitality Management. 2010;29 (2): 216-226.
32. Kozak M.Repeaters' behavior at two distinct destinations.Annals of Tourism Research. 2001;28 (3): 784-807.
33. Lee M,Cunningham LF.A cost/benefit approach to understanding service loyalty.Journal of Services Marketing. 2001;15 (2): 113-130.
34. Lepp A,Gibson H.Sensation seeking and tourism: tourist role, perception of risk and destination choice.Tourism Management. 2008;29 (4): 740-750.
35. Loureiro SMC,Kastenholz E.Corporate reputation, satisfaction, delight, and loyalty towards rural lodging units in Portugal.International Journal of Hospitality Management. 2011;30 (3): 575-583.
36. Matzler K,Füller J,Faullant R.Customer satisfaction and loyalty to Alpine ski resorts: the moderating effect of lifestyle, spending and customers' skiing skills.International Journal of Tourism Research. 2007;9 (6): 409-421.
37. McIntosh AJ.Into the tourist's mind: understanding the value of the heritage experience.Journal of Travel and Tourism Marketing. 1999;8 (1): 41-64.
38. McKercher B.The destination-market matrix: a tourism market portfolio analysis model.Journal of Travel and Tourism Marketing. 1995;4 (2): 23-40.
39. McKercher B.Towards a classification of cultural tourists.International Journal of Tourism Research. 2002;4 (1): 29-38.
40. McKercher B,Ho PSY,Cros HD,So-Ming BC.Activities-based segmentation of the cultural tourism market.Journal of Travel and Tourism Marketing. 2002;12 (1): 23-46.
41. Medlik SDictionary of Travel, Tourism and Hospitality. Oxford: Butterworth-Heinemann; 2003:.
42. Mossberg L.A marketing approach to the tourist experience.Scandinavian Journal of Hospitality and Tourism. 2007;7 (1): 59-74.
43. Niininen O,Szivas E,Riley M.Destination loyalty and repeat behaviour: an application of optimum stimulation measurement.International Journal of Tourism Research. 2004;6 (6): 439-447.
44. Nowacki MM.Quality of visitor attractions, satisfaction, benefits and behavioural intentions of visitors: verification of a model.International Journal of Tourism Research. 2009;11 (3): 297-309.
45. The Impact of Culture on Tourism. Paris, France: OECD; 2009:.
46. Oliver RL.Whence consumer loyalty.Journal of Marketing. 1999;63:33-44.
47. Oppermann M.Predicting destination choice-a discussion of destination loyalty.Journal of Vacation Marketing. 1999;5 (1): 51-65.
48. Oppermann M.Tourism destination loyalty.Journal of Travel Research. 2000;39 (1): 78-84.
49. Petrick JF,Sirakaya E.Segmenting cruisers by loyalty.Annals of Tourism Research. 2003;31 (2): 472-475.
50. Poon ATourism, Technology and Competitive Strategies. Wallingford, WA: CAB International; 1993:.
51. Rauyruen P,Miller KE.Relationship quality as a predictor of B2B customer loyalty.Journal of Business Research. 2007;60 (1): 21-31.
52. Reichheld FFThe Loyalty Effect. Boston, MA: Harvard Business School Press; 1996:.
53. Reichheld FF,Schefter P.E-loyalty: your secret weapon on the web.Harvard Business Review. 2000;78 (4): 105-113.
54. Richards GProgress in Tourism, Recreation and Hospitality Management. Cooper CLockwood A, ed. Chichester, England: John Wiley and Sons; 1994:99-115.
55. Richards GCultural Tourism in Europe. Richards G, ed. Wallingford, WA: Cab International; 1996:.
56. Richards GCultural Attractions and European Tourism. Wallingford, WA: CAB International; 2001:.
57. Richards G.Tourism attraction systems: exploring cultural behavior.Annals of Tourism Research. 2002;29 (4): 1048-1064.
58. Richards GCultural Tourism: Global and Local Perspectives. New York, NY: Haworth Press; 2007:.
59. Riley M,Niininen OES,Willis T.The case for process approaches in loyalty research in tourism.International Journal of Tourism Research. 2001;3 (1): 23-32.
60. Ritchie BWManaging Educational Tourism. Clevedon, Buffalo, Toronto, Sydney: Channel View Publications; 2003:.
61. Robinson M,Long P,Evans N,Sharpley R,Swarbrooke JExpressions of Culture, Identity and Meaning in Tourism. Sunderland, UK: The Centre for Travel and Tourism and Business Education Publishers; 2000:.
62. Shoemaker S,Lewis RC.Customer loyalty: the future of hospitality marketing.International Journal of Hospitality Management. 1999;18 (4): 345-370.
63. Silberberg T.Cultural tourism and business opportunities for museums and heritage sites.Tourism Management. 1995;16 (5): 361-365.
64. Sirohi N,McLaughlin EW,Wittink DR.A model of consumer perceptions and store loyalty intentions for a supermarket retailer.Journal of Retailing. 1998;74 (2): 223-245.
65. Skogland I,Siguaw JD.Are your satisfied customers loyal?.Cornell Hotel and Restaurant Administration Quarterly. 2004;45 (3): 221-234.
66. SPSS Regression Models 9.0. Chicago, IL: Marketing Department SPSS Inc; 1999:.
67. Stylianou-Lambert T.Gazing from home: cultural tourism and art museums.Annals of Tourism Research. 2011;38 (2): 403-421.
68. Tabachnick BG,Fidell LSUsing Multivariate Statistics. 1996) Using Multivariate Statistics. 3rd ed. New York, NY: Harper Collins College Publishers.New York, NY: Harper Collins College Publishers; 1996:.
69. Taylor D,Fletcher R,Clabaugh T.A comparison of characteristics, regional expenditures, and economic impact of visitors to historical sites with other recreational visitors.Journal of Travel Research. 1993;32 (1): 30-35.
70. Vassiliadis CA.Destination product characteristics as useful predictors for repeat visiting and recommendation segmentation variables in tourism: a CHAID exhaustive analysis.International Journal of Tourism Research. 2008;10 (5): 439-452.
71. Wang D.Tourist behaviour and repeat visitation to Hong Kong.Tourism Geographies. 2003;6 (1): 99-118.
72. Yoon Y,Uysal M.An examination of the effects of motivation and satisfaction on destination loyalty: a structural model.Tourism Management. 2005;26 (1): 45-56.