Reengineering the seaport container truck hauling process: Reducing empty slot trips for transport capacity improvement

Business Process Management Journal

Volumn 19, Issue 5, 2013, Pages 752-782

  Islam, Samsul ^a   Olsen, Tava ^a   Daud Ahmed, M ^b  

^a UNIVERSITY OF AUCKLAND   (New Zealand)

^b MANUKAU INSTITUTE OF TECHNOLOGY   (New Zealand)

Author keywords

Empty truck; Process reengineering; Transport capacity; Transport management; Transportation; Truck appointment system

Indexed keywords

EID: 84883387409     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/BPMJ-Jun-2012-0059     Document Type: Article

References (106)

1. Abdolvand, N., Albadvi, A. and Ferdowsi, Z. (2008), “Assessing readiness for business process reengineering”, Business Process Management Journal, Vol. 14 No. 4, pp. 497-511.
2. Adesola, S. and Baines, T. (2005), “Developing and evaluating a methodology for business process improvement”, Business Process Management Journal, Vol. 11 No. 1, pp. 37-46.
3. Agatz, N., Erera, A., Savelsbergh, M. and Wang, X. (2010), “The value of optimization in dynamic ride-sharing: a simulation study in metro Atlanta”, available at: http://reloc>.eur.nl/res/pub/20456/ (accessed 10 July 2012).
4. Alavi, M. and Carlson, P. (1992), “A review of MIS research and disciplinary development”, Journal of Management Information Systems, Vol. 8 No. 4, pp. 45-62.
5. Antonucci, Y.L. and Goeke, R.J. (2011), “Identification of appropriate responsibilities and positions for business process management success”, Business Process Management Journal, Vol. 17 No. 1, pp. 127-146.
6. Armistead, C., Pritchard, J.-P. and Machin, S. (1999), “Strategic business process management for organisational effectiveness”, Long Range Planning, Vol. 32 No. 1, pp. 96-106.
7. Bashein, B.J., Markus, M.L. and Riley, P. (1994), “Preconditions for BPR success: and how to prevent failure”, Information System Management, Vol. 11 No. 2, pp. 7-13.
8. Bichou, K. and Gray, R. (2005), “A critical review of conventional terminology for classifying seaports”, Transportation Research Part A: Policy and Practice, Vol. 39 No. 1, pp. 75-92.
9. Brewer, P.J. and Plott, C.R. (2002), “A decentralized, smart market solution to a class of backhaul transportation problems: concept and experimental test beds”, Interfaces, Vol. 32 No. 5, pp. 13-36.
10. Bruin, T.D. and Doebeli, G. (2008), Transitioning from Functional Silos to Process Centric – Learnings from Australian Organizations, available at: www.bptrends.com/publicationfiles/SIX-ART-Transitioning%20from%20Silos%20to%20Process-deBruin-doebeli.doc-final.pdf.
11. Carlsson, D. and Rönnqvist, M. (2007), “Backhauling in forest transportation: models, methods, and practical usage”, Canadian Journal of Forest Research, Vol. 37 No. 12, pp. 2612-2623.
12. Cetin, C.K. and Cerit, A.G. (2010), “Organizational effectiveness at seaports: a systems approach”, Maritime Policy & Management, Vol. 37 No. 3, pp. 195-219.
13. Champy, J. (1995), Reengineering Management: The Mandate for New Leadership, HarperBusiness, London.
14. Cheng-Ji, L., Jianquan, G. and Jian-Wu, Z. (2011), “Analysis of the influences of demurrage on yard utilization in container terminal”, International Conference on Management and Service Science (MASS), Wuhan, China, 12-14 August, pp. 1-5.
15. Childe, S.J., Maull, R.S. and Bennett, J. (1994), “Frameworks for understanding business process re-engineering”, International Journal of Operations & Production Management, Vol. 14 No. 12, pp. 22-34.
16. Choi, H.R., Park, N.K., Yoo, D.-H. and Kwon, H.K. (2006a), “A study on the technology development for nonstop automated gate system”, in Kozan, E. (Ed.), Proceedings of the Second International Intelligent Logistics Systems Conference, Brisbane, Australia, pp. 1-9.
17. Choi, H.R., Park, N.K., Park, B.J., Yoo, D.H., Kwon, H.K. and Shin, J.J. (2006b), “An automated gate system based on RFID technology”, in Garcia-Planas, M.I. (Ed.), Proceedings of the 10th WSEAS International Conference on Systems, World Scientific and Engineering Academy and Society (WSEAS), Athens, Greece, pp. 243-249.
18. Cohen, L., Manion, L., Morrison, K. and Morrison, K.R.B. (2007), Research Methods in Education, Routledge, London.
19. Creswell, J.W. (2003), Research Design: Qualitative, Quantitative, and Mixed Method Approaches, Sage, Lincoln.
20. Cullinane, K., Bergqvist, R. and Wilmsmeier, G. (2012), “The dry port concept – theory and practice”, Maritime Economics and Logistics, Vol. 14 No. 1, pp. 1-13.
21. Davenport, T.H. (1993), Process Innovation: Reengineering Work Through Information Technology, Harvard Business School Press, Boston, MA.
22. Davenport, T.H. and Short, J.E. (1990), “The new industrial engineering: information technology and business process redesign”, Sloan Management Review, Vol. 31 No. 4, pp. 11-27.
23. Deidda, L., Di Francesco, M., Olivo, A. and Zuddas, P. (2008), “Implementing the street-turn strategy by an optimization model”, Maritime Policy and Management, Vol. 35 No. 5, pp. 503-516.
24. Dekker, R., Heide, S., Asperen, E. and Ypsilantis, P. (2012), “A chassis exchange terminal to reduce truck congestion at container terminals”, Flexible Services and Manufacturing Journal, Vol. 10 No. 5, pp. 1-15.
25. Demirel, E., Ommeren, J.V. and Rietveld, P. (2010), “A matching model for the backhaul problem”, Transportation Research Part B: Methodological, Vol. 44 No. 4, pp. 549-561.
26. Doebeli, G., Fisher, R., Gapp, R. and Sanzogni, L. (2011), “Using BPM governance to align systems and practice”, Business Process Management Journal, Vol. 17 No. 2, pp. 184-202.
27. DP World (2012), Processes and Procedures (Diagram of Export Process via Dubai), DP World, Dubai, available at: http://staging.dubaitrade.ae/knowledge-centre/processes-a-procedures/214-export-process-for-dtp (accessed 28 July 2012).
28. Earl, M. and Khan, B. (1994), “How new is business process redesign?”, European Management Journal, Vol. 12 No. 1, pp. 20-30.
29. Evans, K. (1993), “Reengineering and cybernetics”, American Programmer, Vol. 6 No. 11, pp. 10-16.
30. Gajpal, Y. and Abad, P.L. (2009), “Multi-ant colony system (MACS) for a vehicle routing problem with backhauls”, European Journal of Operational Research, Vol. 196 No. 1, pp. 102-117.
31. Giuliano, G. and O'Brien, T. (2007), “Reducing port-related truck emissions: the terminal gate appointment system at the ports of Los Angeles and Long Beach”, Transportation Research Part D: Transport and Environment, Vol. 12 No. 7, pp. 460-473.
32. Government of India (2007), “Reducing dwell time of cargo at ports”, available at: http://infrafin.in/ (accessed 11 July 2012).
33. Guan, C.Q. and Liu, R. (2009a), “Container terminal gate appointment system optimization”, Maritime Economics and Logistics, Vol. 11 No. 4, pp. 378-398.
34. Guan, C.Q. and Liu, R. (2009b), “Modeling gate congestion of marine container terminals, truck waiting cost, and optimization”, Transportation Research Record, Vol. 2009 No. 2100, pp. 58-67.
35. Guimaraes, T. (1999), “Field testing of the proposed predictors of BPR success in manufacturing firms”, Journal of Manufacturing Systems, Vol. 18 No. 1, pp. 53-65.
36. Hammer, M. (2010), “What is business process management”, in Brocke, J.V. and Rosemann, M. (Eds), Handbook on Business Process Management: Introduction, Methods and Information Systems, Springer, New York, NY.
37. Hammer, M. and Champy, J. (1993), Reengineering the Corporation: A Manifesto for Business Revolution, HarperCollins, New York, NY.
38. Harbour, J.L. (1994), The Process Reengineering Workbook: Practical Steps to Working Faster and Smarter Through Process Involvement, Quality Resources, New York, NY.
39. Heaver, T.D. (2002), “The evolving roles of shipping lines in international logistics”, International Journal of Maritime Economics, Vol. 4 No. 3, pp. 210-230.
40. Heide, S.V.D. (2010), “Truck congestion problems at seaport container terminals”, Master's thesis, Erasmus University Rotterdam, Rotterdam.
41. Helmeth, E. (2012), “Mobility car sharing – rethinking car use close integration with PT in Switzerland”, Public Transport International, Vol. 61 No. 2, pp. 34-35.
42. Hu, L., Shi, X., Vo, S. and Zhang, W. (2011), “Application of RFID technology at the entrance gate of container terminals”, Proceedings of the Second International Conference on Computational Logistics, Hamburg, Germany, Springer, Berlin, pp. 209-220.
43. Huynh, N. (2009), “Reducing truck turn times at marine terminals with appointment scheduling”, Transportation Research Record: Journal of the Transportation Research Board, Vol. 2009 No. 2100, pp. 47-57.
44. Huynh, N. and Walton, C.M. (2008), “Robust scheduling of truck arrivals at marine container terminals”, Journal of Transportation Engineering, Vol. 134 No. 8, pp. 347-353.
45. Huynh, N. and Zumerchik, J. (2010), “Analysis of stacking priority rules to improve drayage operations using existing and emerging technologies”, Transportation Research Record: Journal of the Transportation Research Board, Vol. 2010 No. 2162, pp. 1-8.
46. Ioannou, P., Chassiakos, A., Jula, H. and Valencia, G. (2006), Cooperative Time Window Generation for Cargo Delivery/Pick Up with Application to Container Terminals, METRANS Transportation Center, Los Angeles, CA.
47. Islam, S. and Olsen, T.L. (2011), “Factors affecting seaport capacity”, 19th International Congress on Modelling and Simulation, Perth, Western Australia, pp. 412-418.
48. Kelley, K.L. (2007), “Casual carpooling-enhanced”, Journal of Public Transportation, Vol. 10 No. 4, pp. 119-130.
49. Kettinger, W.J., Teng, J.T.C. and Guha, S. (1997), “Business process change: a study of methodologies, techniques, and tools”, MIS Quarterly, Vol. 21 No. 1, pp. 55-80.
50. Khan, M.R.R. (2000), “Business process reengineering of an air cargo handling process”, International Journal of Production Economics, Vol. 63 No. 1, pp. 99-108.
51. Kim, K.H. and Kim, Y.G. (1998), “Process reverse engineering for BPR: a form-based approach”, Information & Management, Vol. 33 No. 4, pp. 187-200.
52. Klein, M.M. (1994), “Reengineering methodologies and tool a prescription for enhancing success”, Information Systems Management, Vol. 11 No. 2, pp. 30-35.
53. Ko, R.K.L., Lee, S.S.G. and Lee, E.W. (2009), “Business process management (BPM) standards: a survey”, Business Process Management Journal, Vol. 15 No. 5, pp. 744-791.
54. Langen, P.W. (2004), “The performance of seaport clusters: a framework to analyze cluster performance and an application to the seaport clusters in Durban, Rotterdam and the lower Mississippi”, doctoral thesis, Erasmus University, Rotterdam.
55. Legato, P. and Mazza, R.M. (2001), “Berth planning and resources optimisation at a container terminal via discrete event simulation”, European Journal of Operational Research, Vol. 133 No. 3, pp. 537-547.
56. Lin, J.R. and Yang Ta-Hui, T.H. (2011), “Strategic design of public bicycle sharing systems with service level constraints”, Transportation Research Part E: Logistics and Transportation Review, Vol. 47 No. 2, pp. 284-294.
57. Liu, C.I., Jula, H. and Ioannou, P.A. (2001), “A simulation approach for performance evaluation of proposed automated container terminals”, IEEE Intelligent Transportation Systems Conference Proceedings, Oakland, USA, pp. 563-568.
58. Love, P.E.D. and Gunasekaran, A. (1997), “Process reengineering: a review of enablers”, International Journal of Production Economics, Vol. 50 Nos 2/3, pp. 183-197.
59. Lubulwa, G., Malarz, A. and Wang, S.P. (2011), “An investigation of best practice landside efficiency at Australian container ports”, Australasian Transport Research Forum, Adelaide, Australia, pp. 1-14.
60. Martino, S.D., Galiero, R., Giorio, C., Ferrucci, F. and Sarro, F. (2011), “A matching-algorithm based on the cloud and positioning systems to improve carpooling”, 17th International Conference on Distributed Multimedia Systems (DMS 2011), Florence, Italy, pp. 90-95.
61. Mohanty, R.P. and Deshmukh, S.G. (2001), “Reengineering of materials management system: a case study”, International Journal of Production Economics, Vol. 70 No. 3, pp. 267-278.
62. Morency, C. (2007), “The ambivalence of ridesharing”, Transportation, Vol. 34 No. 2, pp. 239-253.
63. Namboothiri, R. and Erera, A.L. (2008), “Planning local container drayage operations given a port access appointment system”, Transportation Research Part E: Logistics and Transportation Review, Vol. 44 No. 2, pp. 185-202.
64. Navis LLC (2003), Maximize Productivity and Customer Satisfaction with Gate Appointments, available at: http://aapa.files.cms-plus.com/SeminarPresentations/05_OpsIT_Tiemroth_Eric.pdf (accessed 12 July 2012).
65. Neilson, G. and Couto, V. (2003), “Business process ownership: the overlooked driver of sustained BPR success”, Consultant Report, Booz, Allen, Hamilton, McLean, VA.
66. Notteboom, T.E. (2004), “Container shipping and ports: an overview”, Review of Network Economics, Vol. 3 No. 2, pp. 86-106.
67. Notteboom, T.E. and Rodrigue, J.-P. (2005), “Port regionalization: towards a new phase in port development”, Maritime Policy & Management, Vol. 32 No. 3, pp. 297-313.
68. O'Neill, P. and Sohal, A.S. (1999), “Business process reengineering a review of recent literature”, Technovation, Vol. 19 No. 9, pp. 571-581.
69. Paik, S.-K. and Bagchi, P.K. (2000), “Process reengineering in port operations: a case study”, International Journal of Logistics Management, Vol. 11 No. 2, pp. 59-72.
70. Paixão, A.C. and Marlow, P.B. (2003), “Fourth generation ports – a question of agility?”, International Journal of Physical Distribution & Logistics Management, Vol. 33 No. 4, pp. 355-376.
71. Panayides, P.M. and Song, D.W. (2008), “Evaluating the integration of seaport container terminals in supply chains”, International Journal of Physical Distribution & Logistics Management, Vol. 38 No. 7, pp. 562-584.
72. Panayides, P.M. and Song, D.W. (2009), “Port integration in global supply chains: measures and implications for maritime logistics”, International Journal of Logistics Research and Applications, Vol. 12 No. 2, pp. 133-145.
73. Parragh, S., Doerner, K. and Hartl, R. (2008), “A survey on pickup and delivery problems”, Journal für Betriebswirtschaft, Vol. 58 No. 2, pp. 81-117.
74. Pigou, A.C. and Taussig, F.W. (1913), “Railway rates and joint costs”, The Quarterly Journal of Economics, Vol. 27 No. 4, pp. 687-694.
75. Ravesteyn, P. and Batenburg, R. (2010), “Surveying the critical success factors of BPM-systems implementation”, Business Process Management Journal, Vol. 16 No. 3, pp. 492-507.
76. Santhanakrishnan, S., Narendran, T.T., Ganesh, K. and Anbuudayasankar, S.P. (2012), “Comparison of meta-heuristics for container ship routing problem”, International Journal of Services and Operations Management, Vol. 12 No. 3, pp. 348-367.
77. Sghaier, M., Zgaya, H., Hammadi, S. and Tahon, C. (2010), “A distributed dijkstra's algorithm for the implementation of a real time carpooling service with an optimized aspect on siblings”, 13th International IEEE Conference on Intelligent Transportation Systems (ITSC 2010), Madeira Island, Portugal, pp. 795-800.
78. Shi, X., Tao, D. and Voß, S. (2011), “RFID technology and its application to port-based container logistics”, Journal of Organizational Computing and Electronic Commerce, Vol. 21 No. 4, pp. 332-347.
79. Shin, N. and Jemella, D.F. (2002), “Business process reengineering and performance improvement: the case of Chase Manhattan Bank”, Business Process Management Journal, Vol. 8 No. 4, pp. 351-363.
80. Škrinjar, R. and Trkman, P. (2012), “Increasing process orientation with business process management: critical practices'”, International Journal of Information Management, June.
81. Stake, R.E. (2000), The Art of Case Study Research, Sage, London.
82. Steenken, D., Voß, S. and Stahlbock, R. (2004), “Container terminal operation and operations research – a classification and literature review”, OR Spectrum, Vol. 26 No. 1, pp. 3-49.
83. Strauss, A.L. and Corbin, J.M. (1998), Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory, Sage, Thousand Oaks, CA.
84. Thaler, D. and Teredesai, A. (2009), “Maximizing ridesharing matches for dynamic carpooling”, in Callaghan, V., Kameas, A., Reyes, A., Royo, D. and Weber, M. (Eds), Intelligent Environments, IOS Press, Barcelona, pp. 489-492.
85. Theofanis, S., Boile, M., Janakiraman, S. and Naniopoulos, A. (2007), “Reducing unproductive empty container movements around marine container terminals: the role of a virtual container yard”, IAME Conference, Athens, Greece, pp. 67-78.
86. Tongzon, J. and Heng, W. (2005), “Port privatization, efficiency and competitiveness: some empirical evidence from container ports”, Transportation Research Part A: Policy and Practice, Vol. 39 No. 5, pp. 405-424.
87. Trkman, P. (2010), “The critical success factors of business process management”, International Journal of Information Management, Vol. 30 No. 2, pp. 125-134.
88. Vakola, M. and Rezgui, Y. (2000), “Critique of existing business process re-engineering methodologies: the development and implementation of a new methodology”, Business Process Management Journal, Vol. 6 No. 3, pp. 238-250.
89. Valiris, G. and Glykas, M. (1999), “Critical review of existing BPR methodologies: the need for a holistic approach”, Business Process Management Journal, Vol. 5 No. 1, pp. 65-86.
90. Van Asperen, E., Borgman, B. and Dekker, R. (2011), Evaluating Impact of Truck Announcements on Container Stacking Efficiency, Springer, New York, NY.
91. Van Der Horst, M.R. and De Langen, P.W. (2008), “Coordination in hinterland transport chains: a major challenge for the seaport community”, Maritime Economics and Logistics, Vol. 10 Nos 1/2, pp. 108-129.
92. Van Hee, K.M. and Wijbrands, R.J. (1988), “Decision support system for container terminal planning”, European Journal of Operational Research, Vol. 34 No. 3, pp. 262-272.
93. Van Hee, K.M., Huitink, B. and Leegwater, D.K. (1988), “PORTPLAN, decision support system for port terminals”, European Journal of Operational Research, Vol. 34 No. 3, pp. 249-261.
94. Wang, T.-F. and Cullinane, K. (2006), “The efficiency of European container terminals and implications for supply chain management”, Maritime Economics and Logistics, Vol. 8 No. 1, pp. 82-99.
95. Wang, Z. (2009), “A novel two-phase heuristic method for vehicle routing problem with backhauls”, Computers and Mathematics with Applications, Vol. 57 Nos 11/12, pp. 1923-1928.
96. Wilson, W.W. (1987), “Transport markets and customer behavior: the backhaul problem”, Journal of the Transportation Research Forum, Vol. 28 No. 1, pp. 325-333.
97. Winkelmann, A. and Weiß, B. (2011), “Automatic identification of structural process weaknesses in flow chart diagrams”, Business Process Management Journal, Vol. 17 No. 5, pp. 787-807.
98. Wolfler Calvo, R., de Luigi, F., Haastrup, P. and Maniezzo, V. (2004), “A distributed geographic information system for the daily car pooling problem”, Computers & Operations Research, Vol. 31 No. 13, pp. 2263-2278.
99. Xing, Z.W., Guo, X.F. and Wei, J. (2011), “Solution of vehicle routing problem with backhauls considering cost of arranging freight in carriage”, Jiaotong Yunshu Gongcheng Xuebao/Journal of Traffic and Transportation Engineering, Vol. 11 No. 1, pp. 95-99.
100. Xu, S., David, G., Sarah, S. and Ben, B. (2012), “User requirements and constraints for on-demand taxi sharing technology”, Proceedings of the International Conference on Ergonomics and Human Factors, CRC Press, Blackpool, pp. 409-416.
101. Yano, C.A., Chan, T.J., Richter, L.K., Cutler, T., Murty, K.G. and McGettigan, D. (1987), “Vehicle routing at quality stores”, Interfaces, Vol. 17 No. 2, pp. 52-63.
102. Yin, R.K. (2009), Case Study Research: Design and Methods, Sage, London.
103. Zachariadis, E.E. and Kiranoudis, C.T. (2012), “An effective local search approach for the vehicle routing problem with backhauls”, Expert Systems with Applications, Vol. 39 No. 3, pp. 3174-3184.
104. Zairi, M. (1997), “Business process management: a boundaryless approach to modern competitiveness”, Business Process Management Journal, Vol. 3 No. 1, pp. 64-80.
105. Zarei, B. (2001), “Simulation for business process re-engineering: case study of a database management system”, The Journal of the Operational Research Society, Vol. 52 No. 12, pp. 1327-1337.
106. Zhong, W. and Yin, Y. (2010), “Application of CCCT in the BPR of container terminal”, 2nd IEEE International Conference on Advanced Computer Control (ICACC), 2010 Liaoning, China, pp. 6-9.