메뉴 건너뛰기




Volumn 16, Issue 2, 2013, Pages 252-274

Public Service Motivation, User Orientation, and Job Satisfaction: A Question of Employment Sector?

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84882690301     PISSN: 10967494     EISSN: None     Source Type: Journal    
DOI: 10.1080/10967494.2013.817253     Document Type: Article
Times cited : (88)

References (62)
  • 1
    • 62549132684 scopus 로고    scopus 로고
    • What Determines the Behaviour and Performance of Health Professionals? Public Service Motivation, Professional Norms or Economic Incentives
    • Andersen, L. B. 2009. "What Determines the Behaviour and Performance of Health Professionals? Public Service Motivation, Professional Norms or Economic Incentives." International Review of Administrative Sciences 75 (1): 79 - 97.
    • (2009) International Review of Administrative Sciences , vol.75 , Issue.1 , pp. 79-97
    • Andersen, L.B.1
  • 2
    • 79551571806 scopus 로고    scopus 로고
    • Does Ownership Matter? Public Service Motivation Among Physiotherapists in the Private and Public Sectors in Denmark
    • Andersen, L. B., T. Pallesen, and L. H. Pedersen. 2011. "Does Ownership Matter? Public Service Motivation Among Physiotherapists in the Private and Public Sectors in Denmark." Review of Public Personnel Administration 31: 10 - 27.
    • (2011) Review of Public Personnel Administration , vol.31 , pp. 10-27
    • Andersen, L.B.1    Pallesen, T.2    Pedersen, L.H.3
  • 3
    • 0036408527 scopus 로고    scopus 로고
    • Public and Private Management: What's the Difference?
    • Boyne, G. A. 2002. "Public and Private Management: What's the Difference?" Journal of Management Studies 39 (1): 97 - 122.
    • (2002) Journal of Management Studies , vol.39 , Issue.1 , pp. 97-122
    • Boyne, G.A.1
  • 5
    • 0002368510 scopus 로고    scopus 로고
    • Whistle Blowers in the Federal Civil Service: New Evidence of the Public Service Ethic
    • Brewer, G. A. and S. C. Selden. 1998. "Whistle Blowers in the Federal Civil Service: New Evidence of the Public Service Ethic." Journal of Public Administration Research and Theory 8 (3): 413 - 439.
    • (1998) Journal of Public Administration Research and Theory , vol.8 , Issue.3 , pp. 413-439
    • Brewer, G.A.1    Selden, S.C.2
  • 7
    • 33751016995 scopus 로고    scopus 로고
    • Public Employees with High Levels of Public Service Motivation: Who Are They, Where Are They, and What Do They Want?
    • Bright, L. 2005. "Public Employees with High Levels of Public Service Motivation: Who Are They, Where Are They, and What Do They Want?" Review of Public Personnel Administration 25 (2): 138 - 154.
    • (2005) Review of Public Personnel Administration , vol.25 , Issue.2 , pp. 138-154
    • Bright, L.1
  • 8
    • 43149113195 scopus 로고    scopus 로고
    • Does Public Service Motivation Really Make a Difference on the Job Satisfaction and Turnover Intentions of Public Employees?
    • Bright, L. 2008. "Does Public Service Motivation Really Make a Difference on the Job Satisfaction and Turnover Intentions of Public Employees?" American Review of Public Administration 38 (2): 149 - 166.
    • (2008) American Review of Public Administration , vol.38 , Issue.2 , pp. 149-166
    • Bright, L.1
  • 10
    • 80053022320 scopus 로고    scopus 로고
    • The Effects of Public Service Motivation on Job Choice Decisions: Disentangling the Contributions of Person-Organization Fit and Person-Job Fit
    • Christensen, R. K. and B. E. Wright. 2011. "The Effects of Public Service Motivation on Job Choice Decisions: Disentangling the Contributions of Person-Organization Fit and Person-Job Fit." Journal of Public Administration Research and Theory 21 (4): 723 - 743.
    • (2011) Journal of Public Administration Research and Theory , vol.21 , Issue.4 , pp. 723-743
    • Christensen, R.K.1    Wright, B.E.2
  • 11
    • 82755163025 scopus 로고    scopus 로고
    • Privatization in Denmark, 1980-2002
    • In:, In:, In: Köthenbürger M., editorsSinn H.-W., editorsWhalley J., editors Cambridge, MA, The MIT Press
    • Christoffersen, H. and M. Paldam. 2006. "Privatization in Denmark, 1980-2002" Pp. 117 - 140 in M. Köthenbürger, H.-W. Sinn, and J. Whalley, eds., Privatization Experiences in the European Union. Cambridge, MA: The MIT Press.
    • (2006) Privatization Experiences in the European Union , pp. 117-140
    • Christoffersen, H.1    Paldam, M.2
  • 12
    • 64649089483 scopus 로고    scopus 로고
    • Job Satisfaction and Co-worker Wages: Status or Signal?
    • Clark, A. E., N. Kristensen, and N. Westergard-Nielsen. 2009. "Job Satisfaction and Co-worker Wages: Status or Signal?" Economic Journal 119 (536): 430 - 447.
    • (2009) Economic Journal , vol.119 , Issue.536 , pp. 430-447
    • Clark, A.E.1    Kristensen, N.2    Westergard-Nielsen, N.3
  • 14
    • 34547498881 scopus 로고    scopus 로고
    • Public Service Motivation Measurement: Testing an Abridged Version of Perry's Proposed Scale
    • Coursey, D. H. and S. K. Pandey. 2007. "Public Service Motivation Measurement: Testing an Abridged Version of Perry's Proposed Scale." Administration and Society 39: 547 - 568.
    • (2007) Administration and Society , vol.39 , pp. 547-568
    • Coursey, D.H.1    Pandey, S.K.2
  • 15
    • 0034549672 scopus 로고    scopus 로고
    • The 'What' and 'Why' of Goal Pursuits: Human Needs and the Self-Determination of Behavior
    • Deci, E. L. and R. M. Ryan. 2000. "The 'What' and 'Why' of Goal Pursuits: Human Needs and the Self-Determination of Behavior." Psychological Inquiry 11: 227 - 268.
    • (2000) Psychological Inquiry , vol.11 , pp. 227-268
    • Deci, E.L.1    Ryan, R.M.2
  • 18
    • 34247546162 scopus 로고    scopus 로고
    • Relational Job Design and the Motivation to Make a Prosocial Difference
    • Grant, A. M. 2007. "Relational Job Design and the Motivation to Make a Prosocial Difference." Academy of Management Review 32 (2): 393 - 417.
    • (2007) Academy of Management Review , vol.32 , Issue.2 , pp. 393-417
    • Grant, A.M.1
  • 19
    • 50149106540 scopus 로고    scopus 로고
    • Employees Without a Cause: The Motivational Effects of Prosocial Impact in Public Service
    • Grant, A. M. 2008. "Employees Without a Cause: The Motivational Effects of Prosocial Impact in Public Service." International Public Management Journal 11 (1): 48 - 66.
    • (2008) International Public Management Journal , vol.11 , Issue.1 , pp. 48-66
    • Grant, A.M.1
  • 21
    • 62549153167 scopus 로고    scopus 로고
    • EGPA Symposium on Public Service Motivation and Performance: Introduction
    • Hondeghem, A. and J. L. Perry. 2009. "EGPA Symposium on Public Service Motivation and Performance: Introduction." International Review of Administrative Sciences 75 (1): 5 - 9.
    • (2009) International Review of Administrative Sciences , vol.75 , Issue.1 , pp. 5-9
    • Hondeghem, A.1    Perry, J.L.2
  • 22
    • 62549085775 scopus 로고    scopus 로고
    • History and Persistence of an Idea and an Ideal
    • In:, In: Perry J., editorsHondeghem A., editors New York, Oxford University Press
    • Horton, S. 2008. "History and Persistence of an Idea and an Ideal." Pp. 17 - 32 in J. Perry and A. Hondeghem, eds., Motivation in Public Management: The Call of Public Service. New York: Oxford University Press.
    • (2008) Motivation in Public Management: The Call of Public Service , pp. 17-32
    • Horton, S.1
  • 24
    • 0035349869 scopus 로고    scopus 로고
    • The Job Satisfaction-Job Performance Relationship: A Qualitative and Quantitative Review
    • Judge, T. A., C. J. Thoresen, J. E. Bono, and G. K. Patton. 2001. "The Job Satisfaction-Job Performance Relationship: A Qualitative and Quantitative Review." Psychological Bulletin 127 (3): 376 - 407.
    • (2001) Psychological Bulletin , vol.127 , Issue.3 , pp. 376-407
    • Judge, T.A.1    Thoresen, C.J.2    Bono, J.E.3    Patton, G.K.4
  • 25
    • 25844435203 scopus 로고    scopus 로고
    • Individual-Level Factors and Organizational Performance in Government Organizations
    • Kim, S. M. 2005. "Individual-Level Factors and Organizational Performance in Government Organizations." Journal of Public Administration Research and Theory 15 (2): 245 - 261.
    • (2005) Journal of Public Administration Research and Theory , vol.15 , Issue.2 , pp. 245-261
    • Kim, S.M.1
  • 26
    • 77956159865 scopus 로고    scopus 로고
    • A Strategy for Building Public Service Motivation Research Internationally
    • Kim, S. and W. Vandenabeele. 2010. "A Strategy for Building Public Service Motivation Research Internationally." Public Administration Review 70 (5): 701 - 709.
    • (2010) Public Administration Review , vol.70 , Issue.5 , pp. 701-709
    • Kim, S.1    Vandenabeele, W.2
  • 27
    • 84855443318 scopus 로고    scopus 로고
    • Sector and Occupational Differences in Public Service Motivation: A Qualitative Study
    • Kjeldsen, A. M. 2012. "Sector and Occupational Differences in Public Service Motivation: A Qualitative Study." International Journal of Public Administration 35 (1): 58 - 69.
    • (2012) International Journal of Public Administration , vol.35 , Issue.1 , pp. 58-69
    • Kjeldsen, A.M.1
  • 28
    • 20744458681 scopus 로고    scopus 로고
    • Consequences of Individual's Fit at Work: A Meta-analysis of Person-Job, Person-Organization, Person-Group, Person-Supervisor Fit
    • Kristof-Brown, A. L., R. D. Zimmerman, and E. C. Johnson. 2005. "Consequences of Individual's Fit at Work: A Meta-analysis of Person-Job, Person-Organization, Person-Group, Person-Supervisor Fit." Personnel Psychology 58 (2): 281 - 342.
    • (2005) Personnel Psychology , vol.58 , Issue.2 , pp. 281-342
    • Kristof-Brown, A.L.1    Zimmerman, R.D.2    Johnson, E.C.3
  • 30
    • 62549144446 scopus 로고    scopus 로고
    • Public Service Motivation and Job Performance of Public Sector Employees in the Netherlands
    • Leisink, P. and B. Steijn. 2009. "Public Service Motivation and Job Performance of Public Sector Employees in the Netherlands." International Review of Administrative Sciences 75(1): 35-52.
    • (2009) International Review of Administrative Sciences , vol.75 , Issue.1 , pp. 35-52
    • Leisink, P.1    Steijn, B.2
  • 31
    • 0004280415 scopus 로고
    • New York, Holt, Rinehart and Winston
    • McClelland, D. C. 1951. Personality. New York: Holt, Rinehart and Winston.
    • (1951) Personality
    • McClelland, D.C.1
  • 33
    • 35748941695 scopus 로고    scopus 로고
    • Working for America: Does Public Service Motivation Make a Difference?
    • Naff, K. and J. Crum. 1999. "Working for America: Does Public Service Motivation Make a Difference?" Review of Public Personnel Administration 19 (4): 5 - 16.
    • (1999) Review of Public Personnel Administration , vol.19 , Issue.4 , pp. 5-16
    • Naff, K.1    Crum, J.2
  • 34
    • 50149096001 scopus 로고    scopus 로고
    • The Impact of Customer Orientation on Government Employee Performance
    • Paarlberg, L. E. 2007. "The Impact of Customer Orientation on Government Employee Performance." International Public Management Journal 10 (2): 201 - 231.
    • (2007) International Public Management Journal , vol.10 , Issue.2 , pp. 201-231
    • Paarlberg, L.E.1
  • 35
    • 33846038368 scopus 로고    scopus 로고
    • The Role of Organizations in Fostering Public Service Motivation
    • Pandey, S. K. and D. Moynihan. 2007. "The Role of Organizations in Fostering Public Service Motivation." International Public Management Journal 67 (4): 40 - 53.
    • (2007) International Public Management Journal , vol.67 , Issue.4 , pp. 40-53
    • Pandey, S.K.1    Moynihan, D.2
  • 36
    • 62549148362 scopus 로고    scopus 로고
    • Antecedents and Correlates of Public Service Motivation
    • In:, In: Perry J., editorsHondeghem A., editors New York, Oxford University Press
    • Pandey, S. K. and E. C. Stazyk. 2008. "Antecedents and Correlates of Public Service Motivation." Pp. 101 - 117 in J. Perry and A. Hondeghem, eds., Motivation in Public Management: The Call of Public Service. New York: Oxford University Press.
    • (2008) Motivation in Public Management: The Call of Public Service , pp. 101-117
    • Pandey, S.K.1    Stazyk, E.C.2
  • 37
    • 0001914076 scopus 로고    scopus 로고
    • Measuring Public Service Motivation: An Assessment of Construct Validity and Reliability
    • Perry, J. L. 1996. "Measuring Public Service Motivation: An Assessment of Construct Validity and Reliability." Journal of Public Administration Research and Theory 6 (1): 5 - 22.
    • (1996) Journal of Public Administration Research and Theory , vol.6 , Issue.1 , pp. 5-22
    • Perry, J.L.1
  • 39
    • 77956160404 scopus 로고    scopus 로고
    • Revisiting the Motivational Bases of Public Service: Twenty Years of Research and an Agenda for the Future
    • Perry, J. L., A. Hondeghem, and L. R. Wise. 2010. "Revisiting the Motivational Bases of Public Service: Twenty Years of Research and an Agenda for the Future." Public Administration Review 70 (5): 681 - 690.
    • (2010) Public Administration Review , vol.70 , Issue.5 , pp. 681-690
    • Perry, J.L.1    Hondeghem, A.2    Wise, L.R.3
  • 40
    • 0001057797 scopus 로고
    • The Public-Private Distinction in Organization Theory: A Critique and Research Strategy
    • Perry, J. L. and H. G. Rainey. 1988. "The Public-Private Distinction in Organization Theory: A Critique and Research Strategy." The Academy of Management Review 13 (2): 182 - 201.
    • (1988) The Academy of Management Review , vol.13 , Issue.2 , pp. 182-201
    • Perry, J.L.1    Rainey, H.G.2
  • 41
    • 84924568063 scopus 로고
    • The Motivational Bases of Public Service
    • Perry, J. L. and L. R. Wise. 1990. "The Motivational Bases of Public Service." Public Administration Review 50: 367 - 373.
    • (1990) Public Administration Review , vol.50 , pp. 367-373
    • Perry, J.L.1    Wise, L.R.2
  • 42
    • 1542662640 scopus 로고
    • A Meta-Analysis of Cronbach's Coefficient Alpha
    • Peterson, R. A. 1994. "A Meta-Analysis of Cronbach's Coefficient Alpha." Journal of Consumer Research 21 (2): 381 - 391.
    • (1994) Journal of Consumer Research , vol.21 , Issue.2 , pp. 381-391
    • Peterson, R.A.1
  • 43
    • 0000191195 scopus 로고
    • A Meta-Analysis of the Relationships between Individual Job Satisfaction and Individual Performance
    • Petty, M. M., G. W. McGee, and J. W. Cavender. 1984. "A Meta-Analysis of the Relationships between Individual Job Satisfaction and Individual Performance." Academy of Management Review 9 (4): 712 - 721.
    • (1984) Academy of Management Review , vol.9 , Issue.4 , pp. 712-721
    • Petty, M.M.1    McGee, G.W.2    Cavender, J.W.3
  • 46
    • 0008477324 scopus 로고    scopus 로고
    • Comparing Public and Private Organizations: Empirical Research and the Power of A Priori
    • Rainey, H. G. and B. Bozeman. 2000. "Comparing Public and Private Organizations: Empirical Research and the Power of A Priori." Journal of Public Administration Research and Theory 10 (2): 447 - 469.
    • (2000) Journal of Public Administration Research and Theory , vol.10 , Issue.2 , pp. 447-469
    • Rainey, H.G.1    Bozeman, B.2
  • 47
    • 43049115926 scopus 로고    scopus 로고
    • Comparative Public Administration: Navigating Scylla and Charybdis - Global Comparison as Translation
    • Rutgers, M. R. 2004. "Comparative Public Administration: Navigating Scylla and Charybdis - Global Comparison as Translation." Administrative Theory and Praxis 26 (2): 150 - 158.
    • (2004) Administrative Theory and Praxis , vol.26 , Issue.2 , pp. 150-158
    • Rutgers, M.R.1
  • 48
    • 84860347189 scopus 로고    scopus 로고
    • Looking Forward: Policy Issues
    • In:, In:, In: Magnussen J., editorsVrangbæk K., editorsSaltman R. B., editors
    • Saltman, R. and K. Vrangbæk. 2009. "Looking Forward: Policy Issues." Pp. 78 - 104 in J. Magnussen, K. Vrangbæk, and R. B. Saltman, eds., Nordic Health Care Systems. New York: Open University Press. http://www.euro.who.int/__data/assets/pdf_file/0011/98417/E93429.pdf
    • (2009) Nordic Health Care Systems , pp. 78-104
    • Saltman, R.1    Vrangbæk, K.2
  • 49
    • 84940284697 scopus 로고
    • Job Satisfaction: Are All the Parts There?
    • Scarpello, V. and J. Campbell. 1983. "Job Satisfaction: Are All the Parts There?" Personnel Psychology 36: 577 - 600.
    • (1983) Personnel Psychology , vol.36 , pp. 577-600
    • Scarpello, V.1    Campbell, J.2
  • 50
    • 62549089460 scopus 로고    scopus 로고
    • Not a Government Monopoly: The Private, Nonprofit, and Voluntary Sectors
    • In:, In: Perry J. L., editorsHondeghem A., editors New York, Oxford University Press
    • Steen, T. 2008. "Not a Government Monopoly: The Private, Nonprofit, and Voluntary Sectors." Pp. 203 - 222 in J. L. Perry and A. Hondeghem, eds., Motivation in Public Management: The Call for Public Service. New York: Oxford University Press.
    • (2008) Motivation in Public Management: The Call for Public Service , pp. 203-222
    • Steen, T.1
  • 51
    • 50149089061 scopus 로고    scopus 로고
    • Person-Environment Fit and Public Service Motivation
    • Steijn, B. 2008. "Person-Environment Fit and Public Service Motivation." International Public Management Journal 11(1): 13-27.
    • (2008) International Public Management Journal , vol.11 , Issue.1 , pp. 13-27
    • Steijn, B.1
  • 52
    • 50149106993 scopus 로고    scopus 로고
    • Organizational Influences, Public Service Motivation and Work Outcomes: An Australian Study
    • Taylor, J. 2008. "Organizational Influences, Public Service Motivation and Work Outcomes: An Australian Study." International Journal of Public Management 11 (1): 67 - 88.
    • (2008) International Journal of Public Management , vol.11 , Issue.1 , pp. 67-88
    • Taylor, J.1
  • 53
    • 37049000802 scopus 로고    scopus 로고
    • Toward a Public Administration Theory of Public Service Motivation: An Institutional Approach
    • Vandenabeele, W. 2007. "Toward a Public Administration Theory of Public Service Motivation: An Institutional Approach." Public Management Review 9 (4): 545 - 556.
    • (2007) Public Management Review , vol.9 , Issue.4 , pp. 545-556
    • Vandenabeele, W.1
  • 54
    • 50149091098 scopus 로고    scopus 로고
    • Development of a Public Service Motivation Measurement Scale: Corroborating and Extending Perry's Measurement Instrument
    • Vandenabeele, W. 2008a. "Development of a Public Service Motivation Measurement Scale: Corroborating and Extending Perry's Measurement Instrument." International Public Management Journal 11 (1): 143 - 167.
    • (2008) International Public Management Journal , vol.11 , Issue.1 , pp. 143-167
    • Vandenabeele, W.1
  • 55
    • 55149084821 scopus 로고    scopus 로고
    • Government Calling: Public Service Motivation as an Element in Selecting Government as an Employer of Choice
    • Vandenabeele, W. 2008b. "Government Calling: Public Service Motivation as an Element in Selecting Government as an Employer of Choice." Public Administration 86 (4): 1089 - 1105.
    • (2008) Public Administration , vol.86 , Issue.4 , pp. 1089-1105
    • Vandenabeele, W.1
  • 56
    • 62549112643 scopus 로고    scopus 로고
    • The Mediating Effect of Job Satisfaction and Organizational Commitment on Self-Reported Performance: More Robust Evidence of the PSM-Performance Relationship
    • Vandenabeele, W. 2009. "The Mediating Effect of Job Satisfaction and Organizational Commitment on Self-Reported Performance: More Robust Evidence of the PSM-Performance Relationship." International Review of Administrative Sciences 75 (1): 11 - 34.
    • (2009) International Review of Administrative Sciences , vol.75 , Issue.1 , pp. 11-34
    • Vandenabeele, W.1
  • 57
    • 62549147252 scopus 로고    scopus 로고
    • International Differences in Public Service Motivation: Comparing Regions across the World
    • In:, In: Perry J., editorsHondeghem A., editors New York, Oxford University Press
    • Vandenabeele, W. and S. Van de Walle. 2008. "International Differences in Public Service Motivation: Comparing Regions across the World." Pp. 223 - 244 in J. Perry and A. Hondeghem, eds., Motivation in Public Management: The Call of Public Service. New York: Oxford University Press.
    • (2008) Motivation in Public Management: The Call of Public Service , pp. 223-244
    • Vandenabeele, W.1    Van de Walle, S.2
  • 58
    • 0242484825 scopus 로고    scopus 로고
    • Public-Sector Work Motivation: A Review of the Current Literature and a Revised Conceptual Model
    • Wright, B. E. 2001. "Public-Sector Work Motivation: A Review of the Current Literature and a Revised Conceptual Model." Journal of Public Administration Research and Theory 11 (4): 559 - 586.
    • (2001) Journal of Public Administration Research and Theory , vol.11 , Issue.4 , pp. 559-586
    • Wright, B.E.1
  • 59
    • 62549136729 scopus 로고    scopus 로고
    • Methodological Challenges Associated with Public Service Motivation Research
    • In:, In: Perry J., editorsHondeghem A., editors New York, Oxford University Press
    • Wright, B. E. 2008. "Methodological Challenges Associated with Public Service Motivation Research." Pp. 80 - 98 in J. Perry and A. Hondeghem, eds., Motivation in Public Management: The Call of Public Service. New York: Oxford University Press.
    • (2008) Motivation in Public Management: The Call of Public Service , pp. 80-98
    • Wright, B.E.1
  • 61
    • 49749136154 scopus 로고    scopus 로고
    • Public Service Motivation and the Assumption of Person-Organization Fit: Testing the Mediating Effect of Value Congruence
    • Wright, B. E. and S. Pandey. 2008. "Public Service Motivation and the Assumption of Person-Organization Fit: Testing the Mediating Effect of Value Congruence." Administration and Society 40 (5): 502 - 521.
    • (2008) Administration and Society , vol.40 , Issue.5 , pp. 502-521
    • Wright, B.E.1    Pandey, S.2
  • 62
    • 79953288649 scopus 로고    scopus 로고
    • Public Organizations and Mission Valence: When Does Mission Matter?
    • Wright, B. E. and S. Pandey. 2011. "Public Organizations and Mission Valence: When Does Mission Matter?" Administration and Society 43 (1): 22 - 44.
    • (2011) Administration and Society , vol.43 , Issue.1 , pp. 22-44
    • Wright, B.E.1    Pandey, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.