Website and Social Media Usage: Implications for the Further Development of Wine Tourism, Hospitality, and the Wine Sector

Tourism Planning and Development

Volumn 10, Issue 3, 2013, Pages 229-248

  Duarte Alonso, Abel ^a,b   Bressan, Alessandro ^a,b   O'Shea, Michelle ^a,b   Krajsic, Vlad ^a,b  

^a UNIVERSITY OF WESTERN SYDNEY   (Australia)

^b EDITH COWAN UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84882618679     PISSN: 21568316     EISSN: 21568324     Source Type: Journal    
DOI: 10.1080/21568316.2012.747989     Document Type: Article

References (65)

1. Ali-Knight, J. and Charters, S. 1999. Education in a Western Australian Wine Tourism Context. International Journal of Wine Marketing, 11 (1): 7 - 18. (doi:10.1108/eb008687)
2. Alonso, A. D. 2011. Internationalization of Small and Medium New Zealand Wineries: An Exploratory Study. Small Enterprise Research, 17 (1): 58 - 73. (doi:10.5172/ser.17.1.58)
3. Alonso, A. D. and O'Neill, M. A. 2011. Climate Change from the Perspective of Spanish Wine Growers: A Three-Region Study. British Food Journal, 113 (1): 205 - 21. (doi:10.1108/00070701111105303)
4. Alonso, A. D. and O'Neill, M. A. 2010. Wine Tourism in Spain: The Case of Three Wine Regions. Tourism: An Interdisciplinary Journal, 57 (4): 405 - 20.
5. Alonso, A. D., Fraser, R. A. and Cohen, D. A. 2007. Does Age Matter? How Age Influences the Winery Experience. International Journal of Culture, Tourism and Hospitality Research, 1 (2): 131 - 39. (doi:10.1108/17506180710751678)
6. Asatryan, V. S. and Oh, H. 2008. Psychological Ownership Theory: An Exploratory Application in the Restaurant Industry. Journal of Hospitality and Tourism Research, 32 (3): 363 - 83. (doi:10.1177/1096348008317391)
7. Australian Bureau of Statistics. 2001. Small Business in Australia, 2001. Available at: http://www.abs.gov.au/AUSSTATS/abs.nsf/Lookup/1321.0Main+Features12001?OpenDocument (accessed 2 September 2012)
8. Aylward, D. 2007. Innovation and Inertia: The Emerging Dislocation of Imperatives Within the Australian Wine Industry. International Journal of Technology and Globalisation, 3 (2/3): 246 - 62.
9. Barber, N., Taylor, D. C. and Deale, C. S. 2010. Wine Tourism, Environmental Concerns, and Purchase Intention. Journal of Travel and Tourism Marketing, 27 (2): 146 - 65. (doi:10.1080/10548400903579746)
10. Blau, P. M. 1986. Exchange and Power in Social Life, New Brunswick, NJ: Transaction Books.
11. Buckner, H. T. 1965. A Theory of Rumor Transmission. Public Opinion Quarterly, 29 (1): 54 - 70. (doi:10.1086/267297)
12. Buhalis, D. and Deimezi, O. 2004. E-Tourism Developments in Greece: Information Communication Technologies Adoption for the Strategic Management of the Greek Tourism Industry. Tourism and Hospitality Research, 5 (2): 103 - 30. (doi:10.1057/palgrave.thr.6040011)
13. Carmichael, B. 2005. Understanding the wine tourism experience for winery visitors in the Niagara Region, Ontario, Canada. Tourism Geographies, 7 (2): 185 - 204. (doi:10.1080/14616680500072414)
14. Carson, D. 2005. " An Overview of Developing Regional Tourism Using Information Communications Technology ". In Encyclopaedia of Developing Regional Communities with Information and Communication Technology, Edited by: Marshall, S., Taylor, W. and Yu, X. 176 - 81. Hershey, PA: Idea Group.
15. Chan, N. L. and Guillet, B. D. 2011. Investigation of Social Media Marketing: How Does the Hotel Industry in Hong Kong Perform in Marketing on Social Media Websites?. Journal of Travel and Tourism Marketing, 28 (4): 345 - 68. (doi:10.1080/10548408.2011.571571)
16. Charters, S. and Ali-Knight, J. 2002. Who is the wine tourist?. Tourism Management, 23 (3): 311 - 19. (doi:10.1016/S0261-5177(01)00079-6)
17. Constantinides, E. and Fountain, S. J. 2008. Web 2.0: Conceptual Foundations and Marketing Issues. Journal of Direct, Data and Digital Marketing Practice, 9 (3): 231 - 44. (doi:10.1057/palgrave.dddmp.4350098)
18. Davidson, R. 2004. " A Study of Australian Winery Websites ". In Proceedings of CollECTeR2004, Adelaide, Australia, May 7-8
19. Dawson, H., Holmes, M., Jacobs, H. and Wade, R. I. 2011. Wine Tourism: Winery Visitation in the Wine Appellations of Ontario. Journal of Vacation Marketing, 17 (3): 237 - 46. (doi:10.1177/1356766711409185)
20. Dwivedi, M., Shibu, T. P. and Venkatesh, U. 2007. Social Software Practices on the Internet: Implications for the Hotel Industry. International Journal of Contemporary Hospitality Management, 19 (5): 415 - 26. (doi:10.1108/09596110710757570)
21. Emerson, R. M. 1976. Social Exchange Theory. Annual Review of Sociology, 2: 335 - 62. (doi:10.1146/annurev.so.02.080176.002003)
22. European Commission. 2010. Small and Medium-Sized Enterprises (SMEs). Available at: http://ec.europa.eu/enterprise/policies/sme/facts-figures-analysis/index_en.htm (accessed 20 August 2012)
23. Frochot, I. 2003. An Analysis of Regional Positioning and its Associated Food Images in French Tourism Regional Brochures. Journal of Travel and Tourism Marketing, 4 (3-4): 77 - 96. (doi:10.1300/J073v14n03_05)
24. Getz, D. and Petersen, T. 2005. Growth and Profit-Oriented Entrepreneurship Among Family Business Owners in the Tourism and Hospitality Industry. International Journal of Hospitality Management, 24 (2): 219 - 42. (doi:10.1016/j.ijhm.2004.06.007)
25. Hardesty, S. 2011. Agritourism Operators Embrace Social Media for Marketing. California Agriculture, 65 (2): 56
26. Hashimoto, A. and Telfer, D. 2003. Positioning an Emerging Wine Route in the Niagara Region. Journal of Travel and Tourism Marketing, 14 (3-4): 61 - 76. (doi:10.1300/J073v14n03_04)
27. Hjalager, A.-M. 2010. A Review of Innovation Research in Tourism. Tourism Management, 31 (1): 1 - 12. (doi:10.1016/j.tourman.2009.08.012)
28. Homans, C. G. 1958. Social Behaviour as Exchange. American Journal of Sociology, 63 (6): 597 - 606. (doi:10.1086/222355)
29. Homans, C. G. 1961. Social Behaviour: Its Elementary Forms, New York: Harcourt, Brace & World.
30. Horng, J.-S. and Tsai, C. T. 2010. Government Websites for Promoting East Asian Culinary Tourism: A Cross-National Analysis. Tourism Management, 31 (1): 74 - 85. (doi:10.1016/j.tourman.2009.01.009)
31. Kasavana, M. L., Nusair, K. and Teodosic, K. 2010. Online Social Networking: Redefining the Human Web. Journal of Hospitality and Tourism Technology, 1 (1): 68 - 82. (doi:10.1108/17579881011023025)
32. Krippendorff, K. 2004. Content Analysis: An Introduction to its Methodology, Thousand Oaks, CA: Sage.
33. Litvin, S. W., Goldsmith, R. E. and Pan, B. 2008. Electronic Word-of-Mouth in Hospitality and Tourism Management. Tourism Management, 29 (3): 458 - 68. (doi:10.1016/j.tourman.2007.05.011)
34. Madera, J. M. 2012. Using Social Networking Websites as a Selection Tool: The Role of Election Process Fairness and Job Pursuit Intentions. International Journal of Hospitality Management, 32 (4): 1276 - 82. (doi:10.1016/j.ijhm.2012.03.008)
35. Marzo-Navarro, M. and Pedraja-Iglesias, M. 2009. Profile of a Wine Tourist and the Correspondence Between Destination and Preferred Wine: A Study in Aragon, Spain. Journal of Travel and Tourism Marketing, 26 (7): 670 - 87. (doi:10.1080/10548400903281251)
36. McLuhan, M. 1995. Understanding Media: The Extensions of Man, Cambridge, MA: MIT Press.
37. Meijer, M. and Kleinnijenhuis, J. 2006. Issue News and Corporate Reputation: Applying the Theories of Agenda Setting and Issue Ownership in the Field of Business Communication. Journal of Communication, 56 (3): 543 - 59. (doi:10.1111/j.1460-2466.2006.00300.x)
38. Milano, R., Baggio, R. and Piatelli, R. 2011. " The Effects of Online Social Media on Tourism Websites ". In Proceedings of the 18th International Conference on Information Technology and Travel and Tourism, Innsbruck, Austria. January 26-28, 2011
39. Ministry of Economic Development. 2005. Defining Small and Medium-Sized Enterprises. Available at: http://www.med.govt.nz/templates/MultipageDocumentPage____2814.aspx (accessed 21 August 2012)
40. Ministry of Tourism. 2009. Tourism Quick Facts, 2007. Available at: http://www.tourism.gov.on.ca/english/research/quick_facts/index.html (accessed 19 August 2012)
41. OECD. 2012. OECD Tourism Trends and Policies 2010. Available at: http://www.oecd-ilibrary.org/industry-and-services/oecd-tourism-trends-and-policies-2010_tour-2010-en (accessed 17 August 2012)
42. O'Neill, M. and Charters, S. 2000. Service Quality at the Cellar Door: Implications for Western Australia's Developing Wine Tourism Industry. Managing Service Quality, 10 (2): 112 - 22. (doi:10.1108/09604520010318308)
43. O'Neill, M. and Palmer, A. 2004. Wine Production and Tourism: Adding Service to a Perfect Partnership. Cornell Hotel and Restaurant Administration Quarterly, 45 (3): 269 - 84. (doi:10.1177/0010880404263075)
44. O'Neill, M., Palmer, A. and Charters, S. 2002. Wine Production as a Service Experience-The Effects of Service Quality on Wine Sales. Journal of Services Marketing, 16 (4): 342 - 62. (doi:10.1108/08876040210433239)
45. Pan, B. and Crotts, J. C. 2012. " Theoretical Models of Social Media, Marketing Implications, and Future Research Directions ". In Social Media in Travel, Tourism and Hospitality-Theory, Practice and Cases Edited by: Sigala, M., Christou, E. and Gretzel, U. 73 - 86. (Surrey: Ashgate)
46. Pan, B., MacLaurin, T. and Crotts, J. C. 2007. Travel Blogs and the Implications for Destination Marketing. Journal of Travel Research, 46 (1): 35 - 45. (doi:10.1177/0047287507302378)
47. Pierce, J. L., Kostova, T. and Dirks, K. 2003. The State of Psychological Ownership: Integrating and Extending a Century of Research. Review of General Psychology, 7 (1): 84 - 107. (doi:10.1037/1089-2680.7.1.84)
48. Schmallegger, D. and Cason, D. 2008. Blogs in Tourism: Changing Approaches to Information Exchange. Journal of Vacation Marketing, 14 (2): 99 - 110. (doi:10.1177/1356766707087519)
49. Sellitto, C. 2005. A Study of Emerging Tourism Features Associated with Australian Winery Websites. Information Technology and Tourism, 7 (3-4): 157 - 70. (doi:10.3727/109830505774297283)
50. Sellitto, C., Wenn, A. and Burgess, S. 2003. A Review of the Web Sites of Small Australian Wineries: Motivations, Goals and Success. Information Technology and Management, 4 (2-3): 215 - 32. (doi:10.1023/A:1022954429432)
51. Simeon, R. and Sayeed, L. 2011. Examining the Online Wine Tourism Experience of California Wineries. International Journal of Online Marketing, 1 (1): 24 - 40. (doi:10.4018/ijom.2011010103)
52. Taylor, C., Parboteeah, V. and Snipes, M. 2010. Winery Websites: Effectiveness Explored. Journal of Business Administration Online, 9 (2): 1 - 11.
53. Thach, L. 2009. Wine 2.0-The Next Phase of Wine Marketing? Exploring US Winery Adoption of Wine 2.0 Components. Journal of Wine Research, 20 (2): 143 - 57. (doi:10.1080/09571260903169548)
54. Thach, L. 2010. " Wine Blogs: Expressing Diverse Wine Opinions in a New Realm of Online Wine Relationship Marketing ". In Proceedings of the 5th International Academy of Wine Business Research ConferenceAuckland, New Zealand, 8-10 February
55. Thevenot, G. 2007. Blogging as a Social Media. Tourism and Hospitality Research, 7 (3-4): 287 - 89. (doi:10.1057/palgrave.thr.6050062)
56. UNWTO. 2012. International Tourist Arrivals by Country of Destination (1990-2005). Available at: http://www.unwto.org/facts/eng/pdf/indicators/ITA_europe.pdf (accessed 17 August 2012)
57. Velikova, N., Wilcox, J. B. and Dodd, T. H. 2011. " Designing Effective Winery Websites: Marketing-Oriented Versus Wine-Oriented Websites ". In Proceedings of the 6th Academy of Wine Business Research International Conference, June 9-10 (Bordeaux, France: Bordeaux Management School)
58. Vermeulen, I. E. and Seegers, D. 2008. Tried and Tested: The Impact of Online Hotel Reviews on Consumer Consideration. Tourism Management, 30 (1): 123 - 27. (doi:10.1016/j.tourman.2008.04.008)
59. Volo, S. 2010. Bloggers' Reported Tourist Experiences: Their Utility as a Tourism Data Source and their Effect on Prospective Tourists. Journal of Vacation Marketing, 16 (4): 297 - 311. (doi:10.1177/1356766710380884)
60. Vrana, V., Zafiropoulos, K. and Vagianos, D. (2012) An Exploration of Wine Blog Communication Patterns, in: M. Sigala, E. Christou and U. Gretzel (Eds) Social Media in Travel, Tourism and Hospitality - Theory, Practice and Cases, pp. 225-38 (Ashgate Publishing Company, Surrey, UK).
61. Weber, R. P. 1990. Basic Content Analysis, Beverly Hills, CA: Sage.
62. Wine Institute. 2011. World Wine Production by Country (2007-2010). Available at: http://www.wineinstitute.org/files/2010_World_Wine_Production_by_Country.pdf (accessed 19 October 2012)
63. Xiang, Z. and Gretzel, U. 2010. Role of Social Media in Online Travel Information Search. Tourism Management, 31 (2): 179 - 88. (doi:10.1016/j.tourman.2009.02.016)
64. Yuan, J., Morrison, A. M., Linton, S., Feng, R. and Jeon, S.-M. 2004. Marketing Small Wineries: An Exploratory Approach to Website Evaluation. Tourism Recreation Research, 29 (3): 15 - 25.
65. Zafiropoulos, K., Vrana, V. and Vagianos, D. (2010) Conversation authorities among popular wine blogs. Proceedings of EuroCHRIE, Passion for Hospitality Excellence, Amsterdam, Holland, 25-28 October. Available at: http://www.eurochrie2010.nl/publications/114.pdf (accessed 3 December 2012).