The influence of time management skill on the curvilinear relationship between organizational citizenship behavior and task performance

Journal of Applied Psychology

Volumn 98, Issue 4, 2013, Pages 668-677

  Rapp, Adam A ^a   Bachrach, Daniel G ^a   Rapp, Tammy L ^b  

^a UNIVERSITY OF ALABAMA   (United States)

^b GATS Group Consulting   (United States)

Author keywords

Curvilinear; Lagged field study; Organizational citizenship behavior; Task performance; Time management

Indexed keywords

ADULT; ARTICLE; EMPLOYMENT; HUMAN; PSYCHOLOGICAL ASPECT; TASK PERFORMANCE; TIME MANAGEMENT;

ADULT; EMPLOYMENT; HUMANS; TASK PERFORMANCE AND ANALYSIS; TIME MANAGEMENT;

EID: 84880417533     PISSN: 00219010     EISSN: None     Source Type: Journal    
DOI: 10.1037/a0031733     Document Type: Article

References (63)

1. Aguinis, H. (2004). Regression analysis for categorical moderators. New York, NY: Guilford Press.
2. Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park, CA: Sage.
3. Armstrong, J. S., & Overton, T. S. (1977). Estimating nonresponse bias in mail surveys. Journal of Marketing Research, 14, 396-402. doi: 10.2307/3150783
4. Bachrach, D. G., Bendoly, E., & Podsakoff, P. M. (2001). Attributions of the "causes" of group performance as an alternative explanation of the relationship between organizational citizenship behavior and organizational performance. Journal of Applied Psychology, 86, 1285-1293. doi:10.1037/0021-9010.86.6.1285
5. Barling, J., Kelloway, E. K., & Cheung, D. (1996). Time management and achievement striving interact to predict care sale performance. Journal of Applied Psychology, 81, 821-826. doi:10.1037/0021-9010.81.6.821
6. Becker, G. S. (1965). A theory of the allocation of time. Economic Journal, 75, 493-517. doi:10.2307/2228949
7. Bergeron, D. M. (2007). The potential paradox of organizational citizenship behavior: Good citizens at what cost?. Academy of Management Review, 32, 1078-1095. doi:10.5465/AMR.2007.26585791
8. Bergeron, D. M., Shipp, A. J., Rosen, B., & Furst, S. A. (2011). Organizational citizenship behavior and career outcomes: The cost of being a good citizen. Journal of Management. Advance online publication. doi:10.1177/0149206311407508
9. Blau, P. M. (1964). Exchange and power in social life. New York, NY: Wiley.
10. Bolino, M. C. (1999). Citizenship and impression management: Good soldiers or good actors?. Academy of Management Review, 24, 82-98.
11. Bolino, M. C. Harvey, J., & Bachrach, D. G. (2012). A self-regulation approach to understanding citizenship behavior in organizations. Organizational Behavior and Human Decision Processes, 119, 126-139. doi:10.1016/j.obhdp.2012.05.006
12. Bommer, W. H., Johnson, J., Rich, G., Podsakoff, P., & MacKenzie, S. (1995). On the interchangeability of objective and subjective measures of employee performance: A meta-analysis. Personnel Psychology, 48, 587-605. doi:10.1111/j.1744-6570.1995.tb01772.x
13. Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt & W. C. Borman (Eds.), Personnel selection in organizations (pp. 71-98). San Francisco, CA: Jossey-Bass.
14. Britton, B. K., & Tesser, A. (1991). Effects of time-management practices on college grades. Journal of Educational Psychology, 83, 405-410. doi:10.1037/0022-0663.83.3.405
15. Burt, C. D. B., & Kemp, S. (1994). Construction of activity duration and time management potential. Applied Cognitive Psychology, 8, 155-168. doi:10.1002/acp.2350080206
16. Campbell, J. P. (1990). Modeling the performance prediction problem in industrial and organizational psychology. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (Vol. 1, pp. 687-732). Palo Alto, CA: Consulting Psychologists Press.
17. Claessens, B. J. C., van Eerde, W., Rutte, C. G., & Roe, R. A. (2004). Planning behavior and perceived control of time at work. Journal of Organizational Behavior, 25, 937-950. doi:10.1002/job.292
18. Claessens, B. J. C., van Eerde, W., Rutte, C. G., & Roe, R. A. (2007). A review of the time management literature. Personnel Review, 36, 255-276. doi:10.1108/00483480710726136
19. Dawson, J. F., & Richter, A. W. (2006). Probing three-way interactions in moderated multiple regression: Development and application of a slope difference test. Journal of Applied Psychology, 91, 917-926. doi: 10.1037/0021-9010.91.4.917
20. Drago, R., & Garvey, G. T. (1998). Incentives for helping on the job: Theory and evidence. Journal of Labor Economics, 16, 1-25. doi: 10.1086/209880
21. Emerson, R. (1976). Social exchange theory. In A. Inkeles (Ed.), Annual review of sociology (Vol. 2, pp. 335-362). Palo Alto, CA: Annual Reviews.
22. Erez, M., Gopher, D., & Arzi, N. (1990). Effects of goal difficulty, self-set goals, and monetary rewards on dual task performance. Organizational Behavior and Human Decision Processes, 47, 247-269. doi:10.1016/0749-5978(90)90038-B
23. Flynn, F. J. (2003). How much should I give and how often?. The effects of generosity and frequency of favor exchange on social status and productivity. Academy of Management Journal, 46, 539-553. doi: 10.2307/30040648
24. Ganzach, Y. (1997). Misleading interaction and curvilinear terms. Psychological Methods, 2, 235-247. doi:10.1037/1082-989X.2.3.235
25. Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25, 161-178. doi:10.2307/2092623
26. Hall, B. L., & Hursch, D. E. (1982). An evaluation of the effects of a time management training program on work efficacy. Journal of Organizational Behavior Management, 3, 73-96. doi:10.1300/J075v03n04_08
27. Harris, K. J., Kacmar, K. M., Zivnuska, S., & Shaw, J. D. (2007). The impact of political skill on impression management effectiveness. Journal of Applied Psychology, 92, 278-285. doi:10.1037/0021-9010.92.1.278
28. Hockey, G. R. J. (1997). Compensatory control in the regulation of human performance under stress and high workload: A cognitive-energetical framework. Biological Psychology, 45, 73-93. doi:10.1016/S0301-0511(96)05223-4
29. Ilies, R., Nahrgang, J. D., & Morgeson, F. P. (2007). Leader-member exchange and citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 92, 269-277. doi:10.1037/0021-9010.92.1.269
30. Jex, S. M., & Elacqua, T. C. (1999). Time management as a moderator of relations between stressors and employee strain. Work & Stress, 13, 182-191. doi:10.1080/026783799296138
31. Lakein, A. (1973). How to get control of your time and your life. New York, NY: New American Library.
32. Lawler, E., Thye, S., & Yoon, J. (2000). Emotion and group cohesion in productive exchange. American Journal of Sociology, 106, 616-657. doi:10.1086/318965
33. Locke, E. A., Smith, K. G., Erez, M., Chah, D., & Schaffer, A. (1994). The effects of intra-individual goal conflict on performance. Journal of Management, 20, 67-91. doi:10.1177/014920639402000104
34. Macan, T. H. (1994). Time management: Test of a process model. Journal of Applied Psychology, 79, 381-391. doi:10.1037/0021-9010.79.3.381
35. Macan, T. H., Shahani, C., Dipboye, R. L., & Phillips, A. P. (1990). College students' time management: Correlations with academic performance and stress. Journal of Educational Psychology, 82, 760-768. doi:10.1037/0022-0663.82.4.760
36. MacCallum, R. C., & Mar, C. M. (1995). Distinguishing between moderator and quadratic effects in multiple regression. Psychological Bulletin, 118(3), 405-421. doi:10.1037/0033-2909.118.3.405
37. Mahajan, B., & Muller, E. (1986). Advertising pulsing policies for generating awareness for new products. Marketing Science, 5(2), 89-106. doi:10.1287/mksc.5.2.89
38. Mittal, B., & Lassar, W. M. (1996). The role of personalization in service encounters. Journal of Retailing, 72, 95-109. doi:10.1016/S0022-4359(96)90007-X
39. Moon, H. (2001). The two faces of conscientiousness: Duty and achievement striving in escalation of commitment dilemmas. Journal of Applied Psychology, 86, 533-540. doi:10.1037/0021-9010.86.3.535
40. Motowidlo, S. J., & Van Scotter, J. R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79, 475-480. doi:10.1037/0021-9010.79.4.475
41. Nielsen, T. M., Bachrach, D. G., Sundstrom, E., & Halfhill, T. (2012). Utility of OCB: Organizational citizenship behavior and group performance in a resource allocation framework. Journal of Management, 38, 668-694. doi:10.1177/0149206309356326
42. Nørreklit, H. (2000). The balance on the balanced scorecard-a critical analysis of some of its assumptions. Management Accounting Research, 11, 65-88. doi:10.1006/mare.1999.0121
43. Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books.
44. Organ, D. W. (1997). Organizational citizenship behavior: It's construct cleanup time. Human Performance, 10, 85-97. doi:10.1207/s15327043hup1002_2
45. Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Beverly Hills, CA: Sage.
46. Orpen, C. (1994). The effect of time-management training on employee attitudes and behavior: A field experiment. Journal of Psychology: Interdisciplinary and Applied, 128, 393-396. doi:10.1080/00223980.1994.9712743
47. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49(4), 41-50. doi:10.2307/1251430
48. Peeters, M. A. G., & Rutte, C. G. (2005). Time management behavior as a moderator for the job demand-control interaction. Journal of Occupational Health Psychology, 10, 64-75. doi:10.1037/1076-8998.10.1.64
49. Pierce, J. R., & Aguinis, H. (2011). The too-much-of-a-good-thing effect in management. Journal of Management. Advance online publication. doi: 10.1177/0149206311410060
50. Podsakoff, N. P., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. (2009). Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94, 122-141. doi:10.1037/a0013079
51. Podsakoff, P. M., & MacKenzie, S. B. (1994). Organizational citizenship behavior and sales unit effectiveness. Journal of Marketing Research, 31, 351-363. doi:10.2307/3152222
52. Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513-563. doi:10.1177/014920630002600307
53. Rapp, A., Ahearne, M., Mathieu, J. E., & Schillewaert, N. (2006). The impact of knowledge and empowerment on salesperson behaviors. International Journal of Research in Marketing, 23(3), 279-293. doi: 10.1016/j.ijresmar.2006.02.003
54. Rubin, R. S., Dierdorff, E. C., & Bachrach, D. G. (2012). Boundaries of citizenship behavior: Curvilinearity and context in the citizenship and task performance relationship. Personnel Psychology, Advance online publication. doi:10.1111/peps.12018
55. Schmidt, A. M., & Dolis, C. M. (2009). Something's got to give: The effects of dual-goal difficulty, goal progress, and expectancies on resource allocation. Journal of Applied Psychology, 94, 678-691. doi: 10.1037/a0014945
56. Singh, J. (1998). Striking a balance in boundary-spanning positions: An investigation of some unconventional influences of role stressors and job characteristics on job outcomes of salespeople. Journal of Marketing, 62, 69-86. doi:10.2307/1251744
57. Spitzmuller, M., Van Dyne, L., & Ilies, R. (2008). Organizational citizenship behavior: A review and extension of its nomological network. In C. L. Cooper & J. Barling (Eds.), Handbook of organizational behavior (pp. 106-123). Thousand Oaks, CA: Sage.
58. Strutton, D., & Pelton, L. E. (1998). Effects of ingratiation on lateral relationship quality within sales team settings. Journal of Business Research, 43, 1-12. doi:10.1016/S0148-2963(97)00075-1
59. Tripoli, A. M. (1998). Planning and allocation: Strategies for managing priorities in complex jobs. European Journal of Work and Organizational Psychology, 7, 455-476. doi:10.1080/135943298398501
60. Turnley, W. H., & Bolino, M. C. (2001). Achieving desired images while avoiding undesired images: Exploring the role of self-monitoring in impression management. Journal of Applied Psychology, 86, 351-360.
61. Van Dyne, L., Cummings, L. L., & McLean Parks, J. (1995). Extra-role behaviors: In pursuit of construct and definitional clarity. In L. L.
62. Vinchur, A. J., Schippmann, J. S., Switzer, F. S., III, & Roth, P. L. (1998). A meta-analytic review of predictors of job performance for salespeople. Journal of Applied Psychology, 83, 586-597. doi:10.1037/0021-9010.83.4.586
63. Viswesvaran, C., & Ones, D. S. (2000). Perspectives on models of job performance. International Journal of Selection and Assessment, 8, 216-226. doi:10.1111/1468-2389.00151