The effect of transparency on trust in government: A cross-national comparative experiment

Public Administration Review

Volumn 73, Issue 4, 2013, Pages 575-586

  Grimmelikhuijsen, Stephan ^a   Porumbescu, Gregory ^b   Hong, Boram ^c   Im, Tobin ^c  

^a UTRECHT UNIVERSITY   (Netherlands)

^b Myong Ji University   (South Korea)

^c Seoul National University   (South Korea)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84880046619     PISSN: 00333352     EISSN: 15406210     Source Type: Journal    
DOI: 10.1111/puar.12047     Document Type: Article

References (63)

1. Bannister, Frank, and Regina Connolly 2011. The Trouble with Transparency: A Critical Review of Openness in E-Government. Policy and Internet 3(1): 1-30.
2. Birkinshaw, Patrick J. 2006. Transparency as a Human Right. In Transparency: The Key to Better Governance? edited by Christopher Hood and David Heald, 47-58. Oxford, UK: Oxford University Press.
3. Bok, Derek. 1997. Measuring the Performance of Government. In Why People Don't Trust Government, edited by Joseph S. Nye, Jr., Philip D. Zelikow, and David C. King, 55-75. Cambridge, MA: Harvard University Press.
4. Bond, Michael Harris. 1991. Beyond the Chinese Face: Insights from Psychology. Hong Kong: Oxford University Press.
5. Bouckaert, Geert, and Steven Van de Walle 2003. Comparing Measures of Citizen Trust and User Satisfaction as Indicators of "Good Governance": Difficulties in Linking Trust and Satisfaction Indicators. International Review of Administrative Sciences 69(2): 329-43.
6. Cook, Fay L., Lawrence R. Jacobs, and Kim Dukhong 2010. Trusting What You Know: Information, Knowledge, and Confidence in Social Security. Journal of Politics 72(2): 397-412.
7. Cook, Timothy E., and Paul Gronke 2005. The Skeptical American: Revisiting the Meanings of Trust in Government and Confidence in Institutions. Journal of Politics 67(3): 784-803.
8. Curtin, Deirdre, and Albert J. Meijer 2006. Does Transparency Strengthen Legitimacy? Information Polity 11(2): 109-23.
9. Davis, Richard. 1999. The Web of Politics: The Internet's Impact on the American Political System. New York: Oxford University Press.
10. Dawes, Sharon S. 2010. Stewardship and Usefulness: Policy Principles for Information-Based Transparency. Government Information Quarterly 27(4): 377-83.
11. De Fine Licht, Jenny. 2011. Do We Really Want to Know? The Potentially Negative Effect of Transparency in Decision Making on Perceived Legitimacy. Scandinavian Political Studies 34(3): 183-201.
12. DiMaggio, Paul. 1997. Culture and Cognition. Annual Review of Sociology 23(1): 263-87.
13. Etzioni, Amitai. 2010. Is Transparency the Best Disinfectant? Journal of Political Philosophy 18(4): 389-404.
14. Florini, Ann. 1998. The End of Secrecy. Foreign Policy 111: 50-63.
15. Geertz, Clifford. 1973. The Interpretation of Cultures. New York: Basic Books.
16. Gerring, John, and Strom C. Thacker 2004. Political Institutions and Corruption: The Role of. Unitarism and Parliamentarism. British Journal of Political Science 34(2): 295-330.
17. Grimmelikhuijsen, Stephan G. 2012a. A Good Man but a Bad Wizard: About the Limits and Future of Transparency of Democratic Governments. Information Polity 17(3-4): 293-302.
18. Grimmelikhuijsen, Stephan G. 2012b. Transparency and Trust. An Experimental Study of Online Disclosure and Trust in Government. PhD thesis, Utrecht University.
19. Grimmelikhuijsen, Stephan G., and Albert J. Meijer 2012. The Effects of Transparency on the Perceived Trustworthiness of a Government Organization: Evidence from an Online Experiment. Journal of Public Administration Research and Theory. Published electronically on November 5. doi: 10.1093/jopart/mus048.
20. Grimmelikhuijsen, Stephan G., and Eric W. Welch 2012. Developing and Testing a Theoretical Framework for Computer-Mediated Transparency of Local Governments. Public Administration Review 72(4): 562-71.
21. Heald, David. 2006. Varieties of Transparency. In Transparency: The Key to Better Governance? edited by Christopher Hood and David Heald, 25-43. Oxford, UK: Oxford University Press.
22. Hetherington, Marc J. 1998. The Political Relevance of Political Trust. American Political Science Review 92(4): 791-808.
23. Hofstede, Geert. 2001. Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations. 2nd ed. Thousand Oaks, CA: Sage Publications.
24. Hood, Christopher. 2006. Beyond Exchanging First Principles? Some Closing Comments. In Transparency: The Key to Better Governance? edited by Christopher Hood and David Heald, 211-26. Oxford, UK: Oxford University Press.
25. Im, Tobin, Wonhyuk Cho, Greg Porumbescu, and Jungho Park 2012. Internet, Trust in Government, and Citizen Compliance. Journal of Public Administration Research and Theory. Published electronically on October 29. doi: 10.1093/jopart/mus037.
26. Im, Tobin, Greg Porumbescu, and Hyunkuk Lee 2013. ICT as a Buffer to Change? A Case Study of the Seoul Metropolitan Government's Dasan Call Center. Public Performance and Management Review 36(3): 436-56.
27. Jones, Michael L. 2007. Hofstede-Culturally Questionable? Paper presented attheOxford Business and Economics Conference, Oxford, UK, June 24-26.
28. Kampen, Jarl, Steven Van de Walle, and Geert Bouckaert 2006. Assessing the Relation between Satisfaction with Public Service Delivery and Trust in Government: The Impact of Predisposition of Citizens toward Government on the Evaluations of IT Performance. Public Performance and Management Review 29(4): 387-404.
29. Kim, Seok-Eun. 2005. The Role of Trust in the Modern Administrative State: An Integrative Model. Administration & Society 37(5): 611-35.
30. King, David C. 1997. The Polarization of American Parties and Mistrust of Government. In Why People Don't Trust Government, edited by Joseph S. Nye, Jr., Philip D. Zelikow, and David C. King, 155-78. Cambridge, MA: Harvard University Press.
31. Kluckhohn, Clyde, and William H. Kelly 1945. The Concept of Culture. In The Science of Man in the World Crisis, edited by Ralph Linton, 78-107. New York: Columbia University Press.
32. Kramer, Roderick M., and Roy J. Lewicki 2010. Repairing and Enhancing Trust: Approaches to Reducing Organizational Trust Deficits. Academy of Management Annals 4(1): 245-77.
33. Kroeber, A. L., and Clyde Kluckhohn 1952. Culture: A Critical Review of Concepts and Definitions. Cambridge, MA: The Museum.
34. Larsson, Torbjörn. 1998. How Open Can Government Be? The Swedish Experience. In Openness and Transparency in the European Union, edited by Veerle Deckmyn and Ian Thomson, 39-51. Maastricht, Netherlands: European Institute of Public Administration.
35. Levi, Margaret, and Laura Stoker 2000. Political Trust and Trustworthiness. Annual Review of Political Science 3: 375-407.
36. Lijphart, Arend. 1971. Politics and the Comparative Method. American Political Science Review 65(3): 682-93.
37. Mahler, Julianne, and Priscilla M. Regan 2007. Crafting the Message: Controlling Content on Agency Web Sites. Government Information Quarterly 24(3): 505-21.
38. McKnight, D. Harrison, Vivek Choudhury, and Charles Kacmar 2002. Developing and Validating Trust Measures for E-Commerce: An Integrative Typology. Information Systems Research 13(3): 334-59.
39. Meijer, Albert J. 2009. Understanding Computer-Mediated Transparency. International Review of Administrative Sciences 75(2): 255-69.
40. Moon, M. Jae, and Donald F. Norris 2005. Does Managerial Orientation Matter? The Adoption of Reinventing Government and E-Government at the Municipal Level. Information Systems Journal 15(1): 43-60.
41. Morgeson, Forrest V., III, David VanAmburg, and Sunil Mithas. 2011. Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship. Journal of Public Administration Research and Theory 21(2): 257-83.
42. Nye, Joseph S., Jr., Philip D. Zelikow, and David C. King, eds. 1997. Why People Don't Trust Government. Cambridge, MA: Harvard University Press.
43. O'Neill, Onora. 2002. A Question of Trust: The BBC Reith Lectures 2002. Cambridge, UK: Cambridge University Press.
44. Organisation for Economic Co-operation and Development (OECD). 2008. Key Environmental Indicators 2008. Paris: OECD.
45. Painter, Martin, and B. Guy Peters, eds. 2010. Tradition and Public Administration. Houndmills, UK: Palgrave Macmillan.
46. Park, Chong-min, and Doh Chull Shin 2003. Social Capital and Democratic Citizenship: The Case of South Korea. Asian Barometer Working Paper no. 12. http://www.asianbarometer.org/newenglish/publications/ [accessed April 2, 2013].
47. Peters, Richard G., Vincent T. Covello, and David B. McCallum 1997. The Determinants of Trust and Credibility in Environmental Risk Communication: An Empirical Study. Risk Analysis 17(1): 43-54.
48. Piotrowski, Suzanne J. 2007. Governmental Transparency in the Path of Administrative Reform. Albany: State University of New York Press.
49. Pollitt, Christopher, and Geert Bouckaert 2004. Public Management Reform: A Comparative Analysis. 2nd ed. Oxford, UK: Oxford University Press.
50. Porumbescu, Gregory. 2013. An Assessment of the Impact of Citizens' Use of E-Government and Online Mass Media on Levels of Trust in Government. PhD diss., Seoul National University.
51. Putnam, Robert D. 2000. Bowling Alone: The Collapse and Revival of American Community. New York: Simon & Schuster.
52. Roberts, Alasdair. 2006. Governmental Adaptation to Transparency Rules. In Transparency: The Key to Better Governance? edited by Christopher Hood and David Heald, 107-44. Oxford, UK: Oxford University Press.
53. Rousseau, Denise M., Sim B. Sitkin, Ronald S. Burt, and Colin Camerer 1998. Not So Different After All: A Cross-Discipline View of Trust. Academy of Management Review 23(3): 393-404.
54. Seoul Metropolitan Police Agency 2011. Statistics and Public Security. Seoul: Seoul Metropolitan Police Agency.
55. Shadish, William R., Thomas D. Cook, and Donald T. Campbell 2002. Experimental and Quasi-Experimental Design for Generalized Causal Inference. Boston: Houghton Mifflin.
56. Shulruf, Boaz, John Hattie, and Robyn Dixon 2011. Intertwinement of Individualist and Collectivist Attributes and Response Sets. Journal of Social, Evolutionary, and Cultural Psychology 5(1): 51-65.
57. Statistics Korea. 2012. Korean Statistical Information Service. Seoul: Government of South Korea.
58. Tolbert, Caroline J., and Karen Mossberger 2006. The Effects of E-Government on Trust and Confidence in Government. Public Administration Review 66(3): 354-69.
59. Welch, Eric W., Charles C. Hinnant, and M. Jae Moon 2005. Linking Citizen Satisfaction with E-Government and Trust in Government. Journal of Public Administration Research and Theory 15(3): 371-91.
60. Welch, Eric, and Wilson Wong 1998. Public Administration in a Global Context: Bridging the Gaps of Theory and Practice between Western and Non-Western Nations. Public Administration Review 58(1): 40-49.
61. Wooldridge, Jeffrey M. 2003. Introductory Econometrics: A Modern Approach. 2nd ed. Mason, OH: South-Western/Cengage.
62. Yamagishi, Toshio, and Midori Yamagishi 2010. Trust and Commitment in the United States and Japan. Motivation and Emotion 18(2): 129-66.
63. Zucker, Lynne G. 1986. Production of Trust: Institutional Sources of Economics Structures, 1840-1920. In Research in Organizational Behavior, vol. 8, edited by B. M. Staw and L. L. Cummings, 53-122. Greenwich, CT: JAI Press.