메뉴 건너뛰기




Volumn 23, Issue 5, 2013, Pages 445-469

Assembling infrastructures and business models for service design and innovation

Author keywords

Business models; Duality of technology; E government; Enterprise architecture; Practice based approach; Service design; Service development; Service innovation

Indexed keywords

BUSINESS MODELS; E-GOVERNMENT; ENTERPRISE ARCHITECTURE; PRACTICE-BASED APPROACH; SERVICE DESIGN; SERVICE DEVELOPMENT; SERVICE INNOVATION;

EID: 84880001461     PISSN: 13501917     EISSN: 13652575     Source Type: Journal    
DOI: 10.1111/j.1365-2575.2012.00418.x     Document Type: Article
Times cited : (52)

References (42)
  • 3
    • 33746340296 scopus 로고    scopus 로고
    • E-government maturity models: Extension of the Layne and Lee model
    • Andersen, K.V. & Henriksen, H.Z. (2006) E-government maturity models: Extension of the Layne and Lee model. Government Information Quarterly, 23, 236-248.
    • (2006) Government Information Quarterly , vol.23 , pp. 236-248
    • Andersen, K.V.1    Henriksen, H.Z.2
  • 4
    • 18944405347 scopus 로고    scopus 로고
    • A model of organizational integration, implementation effort, and performance
    • Barki, H. & Pinsonneault, A. (2005) A model of organizational integration, implementation effort, and performance. Organization Science, 16, 165-179.
    • (2005) Organization Science , vol.16 , pp. 165-179
    • Barki, H.1    Pinsonneault, A.2
  • 5
    • 14944380946 scopus 로고    scopus 로고
    • Enacting integrated information technology: a human agency perspective
    • Boudreau, M. & Robey, D. (2005) Enacting integrated information technology: a human agency perspective. Organization Science, 16, 3-18.
    • (2005) Organization Science , vol.16 , pp. 3-18
    • Boudreau, M.1    Robey, D.2
  • 6
    • 80053512961 scopus 로고    scopus 로고
    • E-government and e-governance: organisational implications, options and dilemmas
    • Khosrow-Pour, M. (ed.) Idea-Group Inc., Hershey, PA, USA.
    • Bovaird, T. (2005) E-government and e-governance: organisational implications, options and dilemmas. In: Practicing E-Government: A Global Perspective, Khosrow-Pour, M. (ed.), pp. 43-61. Idea-Group Inc., Hershey, PA, USA.
    • (2005) Practicing E-Government: A Global Perspective , pp. 43-61
    • Bovaird, T.1
  • 8
    • 0037290057 scopus 로고    scopus 로고
    • Digital government: technologies and practices
    • Chen, H. (2002) Digital government: technologies and practices. Decision Support Systems, 34, 223-357.
    • (2002) Decision Support Systems , vol.34 , pp. 223-357
    • Chen, H.1
  • 9
    • 33847342219 scopus 로고    scopus 로고
    • Meeting the challenge of disruptive innovation
    • Christensen, C.M. & Overdorf, M. (2000) Meeting the challenge of disruptive innovation. Harvard Business Review, 78, 66-76.
    • (2000) Harvard Business Review , vol.78 , pp. 66-76
    • Christensen, C.M.1    Overdorf, M.2
  • 11
    • 3142704259 scopus 로고    scopus 로고
    • Resources in emerging structures and processes of change
    • Feldman, M.S. (2004) Resources in emerging structures and processes of change. Organization Science, 15, 295-309.
    • (2004) Organization Science , vol.15 , pp. 295-309
    • Feldman, M.S.1
  • 12
    • 33750331582 scopus 로고    scopus 로고
    • Analyzing complementarities using software stacks for software industry acquisitions
    • Gao, L.S. & Iyer, B. (2006) Analyzing complementarities using software stacks for software industry acquisitions. Journal of Management Information Systems, 23, 119-147.
    • (2006) Journal of Management Information Systems , vol.23 , pp. 119-147
    • Gao, L.S.1    Iyer, B.2
  • 13
    • 0037357555 scopus 로고    scopus 로고
    • The business model concept: theoretical underpinnings and empirical illustrations
    • Hedman, J. & Kalling, T. (2003) The business model concept: theoretical underpinnings and empirical illustrations. European Journal of Information Systems, 12, 49-59.
    • (2003) European Journal of Information Systems , vol.12 , pp. 49-59
    • Hedman, J.1    Kalling, T.2
  • 16
    • 40649101514 scopus 로고    scopus 로고
    • A survey of web-based business models for e-government in the Netherlands
    • Janssen, M., Kuk, G. & Wagenaar, R.W. (2008) A survey of web-based business models for e-government in the Netherlands. Government Information Quarterly, 25, 202-220.
    • (2008) Government Information Quarterly , vol.25 , pp. 202-220
    • Janssen, M.1    Kuk, G.2    Wagenaar, R.W.3
  • 18
    • 69149108468 scopus 로고    scopus 로고
    • Innovating to create IT-based new business opportunities at United Parcel Service
    • Kohli, R. (2007) Innovating to create IT-based new business opportunities at United Parcel Service. MIS Quarterly Executive, 6, 199-210.
    • (2007) MIS Quarterly Executive , vol.6 , pp. 199-210
    • Kohli, R.1
  • 19
    • 0347530101 scopus 로고    scopus 로고
    • Digital divide and quality of electronic service delivery in UK local government
    • Kuk, G. (2003) Digital divide and quality of electronic service delivery in UK local government. Government Information Quarterly, 20, 353-363.
    • (2003) Government Information Quarterly , vol.20 , pp. 353-363
    • Kuk, G.1
  • 20
    • 0035373510 scopus 로고    scopus 로고
    • Developing fully functional e-government: a four stage model
    • Layne, K. & Lee, J. (2001) Developing fully functional e-government: a four stage model. Government Information Quarterly, 18, 122-136.
    • (2001) Government Information Quarterly , vol.18 , pp. 122-136
    • Layne, K.1    Lee, J.2
  • 21
    • 79953138851 scopus 로고    scopus 로고
    • When flexible routines meet flexible technologies: affordance, constraint, and the imbrication of human and material agencies
    • Leonardi, P.M. (2011) When flexible routines meet flexible technologies: affordance, constraint, and the imbrication of human and material agencies. MIS Quarterly, 35, 147-167.
    • (2011) MIS Quarterly , vol.35 , pp. 147-167
    • Leonardi, P.M.1
  • 22
    • 79958200028 scopus 로고    scopus 로고
    • What's under construction here? Social action, materiality, and power in constructivist studies of technology and organizing
    • Leonardi, P.M. & Barley, S.R. (2010) What's under construction here? Social action, materiality, and power in constructivist studies of technology and organizing. The Academy of Management Annals, 4, 1-51.
    • (2010) The Academy of Management Annals , vol.4 , pp. 1-51
    • Leonardi, P.M.1    Barley, S.R.2
  • 23
    • 0034402273 scopus 로고    scopus 로고
    • Business models for internet-based e-commerce
    • Mahadevan, B. (2000) Business models for internet-based e-commerce. California Management Review, 42, 55-69.
    • (2000) California Management Review , vol.42 , pp. 55-69
    • Mahadevan, B.1
  • 24
    • 8144229007 scopus 로고    scopus 로고
    • Completing with dual business models: a contingency approach
    • Markides, C. & Charitou, C.D. (2004) Completing with dual business models: a contingency approach. Academy of Management Executive, 18, 28-36.
    • (2004) Academy of Management Executive , vol.18 , pp. 28-36
    • Markides, C.1    Charitou, C.D.2
  • 25
    • 84880038288 scopus 로고    scopus 로고
    • Reorganisation of government back-offices for better electronic public services - European good practices (back-office reorganisation). Final report to the European Commission .
    • Millard, J., Iversen, J.S., Kubicek, H., Westholm, H. & Cimander, R. (2004) Reorganisation of government back-offices for better electronic public services - European good practices (back-office reorganisation). Final report to the European Commission .
    • (2004)
    • Millard, J.1    Iversen, J.S.2    Kubicek, H.3    Westholm, H.4    Cimander, R.5
  • 26
    • 0035599029 scopus 로고    scopus 로고
    • Combining IS research methods: towards a pluralist methodology
    • Mingers, J. (2001) Combining IS research methods: towards a pluralist methodology. Information Systems Research, 12, 240-259.
    • (2001) Information Systems Research , vol.12 , pp. 240-259
    • Mingers, J.1
  • 27
    • 58149203606 scopus 로고    scopus 로고
    • Critically classifying: UK e-government website benchmarking and the recasting of the citizen as customers
    • Mosse, B. & Whitley, E.A. (2009) Critically classifying: UK e-government website benchmarking and the recasting of the citizen as customers. Information Systems Journal, 19, 149-173.
    • (2009) Information Systems Journal , vol.19 , pp. 149-173
    • Mosse, B.1    Whitley, E.A.2
  • 28
    • 11144254401 scopus 로고    scopus 로고
    • A knowledge-based theory of the firm: the problem-solving perspective
    • Nickerson, J.A. & Zenger, T.R. (2004) A knowledge-based theory of the firm: the problem-solving perspective. Organization Science, 15, 617-632.
    • (2004) Organization Science , vol.15 , pp. 617-632
    • Nickerson, J.A.1    Zenger, T.R.2
  • 29
    • 79959264508 scopus 로고    scopus 로고
    • Practice as the site of Knowing. Insights from the field of telemedicine
    • Nicolini, D. (2011) Practice as the site of Knowing. Insights from the field of telemedicine. Organization Science, 22, 602-620.
    • (2011) Organization Science , vol.22 , pp. 602-620
    • Nicolini, D.1
  • 30
    • 0034416232 scopus 로고    scopus 로고
    • Using technology and constituting structures: a practice lens for studying technology in organizations
    • Orlikowski, J.W. (2000) Using technology and constituting structures: a practice lens for studying technology in organizations. Organization Science, 11, 404-428.
    • (2000) Organization Science , vol.11 , pp. 404-428
    • Orlikowski, J.W.1
  • 31
    • 84934453961 scopus 로고
    • The duality of technology: rethinking the concept of technology in organizations
    • Orlikowski, W.J. (1992) The duality of technology: rethinking the concept of technology in organizations. Organization Science, 3, 398-427.
    • (1992) Organization Science , vol.3 , pp. 398-427
    • Orlikowski, W.J.1
  • 32
    • 84880044931 scopus 로고    scopus 로고
    • Business models on the web [Online]. [WWW document]. URL
    • Rappa, M. (2002) Business models on the web [Online]. [WWW document]. URL http://digitalenterprise.org/models/models.html
    • (2002)
    • Rappa, M.1
  • 33
    • 0043019702 scopus 로고
    • A principle-based enterprise architecture: lessons from Texaco and Star Enterprise
    • Richardson, L., Jackson, B.M. & Dickson, G. (1990) A principle-based enterprise architecture: lessons from Texaco and Star Enterprise. MIS Quarterly, 14, 385-403.
    • (1990) MIS Quarterly , vol.14 , pp. 385-403
    • Richardson, L.1    Jackson, B.M.2    Dickson, G.3
  • 34
    • 0007965134 scopus 로고
    • Back-officing front office functions - organizational and locational implications of new telemediated services
    • Mansell, R. (ed.) ASLIB, London, UK.
    • Richardson, R. (1994) Back-officing front office functions - organizational and locational implications of new telemediated services. In: Management of Information and Communication Technologies, Emerging Patterns of Control, Mansell, R. (ed.), pp. 309-335. ASLIB, London, UK.
    • (1994) Management of Information and Communication Technologies, Emerging Patterns of Control , pp. 309-335
    • Richardson, R.1
  • 35
    • 0344946273 scopus 로고    scopus 로고
    • An empirical analysis of financial services processes with a front-office or back-office orientation
    • Safizadeh, M.H., Field, J.M. & Ritzman, L.P. (2003) An empirical analysis of financial services processes with a front-office or back-office orientation. Journal of Operations Management, 21, 557-576.
    • (2003) Journal of Operations Management , vol.21 , pp. 557-576
    • Safizadeh, M.H.1    Field, J.M.2    Ritzman, L.P.3
  • 36
    • 79952425576 scopus 로고    scopus 로고
    • Outcomes and success factors of enterprise IT architecture management: empirical insight from the international financial services industry
    • Schmidt, C. & Buxmann, P. (2011) Outcomes and success factors of enterprise IT architecture management: empirical insight from the international financial services industry. European Journal of Information Systems, 20, 168-185.
    • (2011) European Journal of Information Systems , vol.20 , pp. 168-185
    • Schmidt, C.1    Buxmann, P.2
  • 37
    • 35648989968 scopus 로고    scopus 로고
    • An assessment of package-organisation misalignment: institutional and ontological structures
    • Sia, S.K. & Soh, C. (2007) An assessment of package-organisation misalignment: institutional and ontological structures. European Journal of Information Systems, 16, 568-583.
    • (2007) European Journal of Information Systems , vol.16 , pp. 568-583
    • Sia, S.K.1    Soh, C.2
  • 39
    • 61349113447 scopus 로고    scopus 로고
    • Technological embeddedness and organizational change
    • Volkoff, O., Strong, D.M. & Elmes, M.B. (2007) Technological embeddedness and organizational change. Organization Science, 18, 832-848.
    • (2007) Organization Science , vol.18 , pp. 832-848
    • Volkoff, O.1    Strong, D.M.2    Elmes, M.B.3
  • 40
    • 33744528013 scopus 로고    scopus 로고
    • Repairing ERP: producing social order to create a working information system
    • Wagner, E. & Newell, S. (2006) Repairing ERP: producing social order to create a working information system. The Journal of Applied Behavioral Science, 42, 40-57.
    • (2006) The Journal of Applied Behavioral Science , vol.42 , pp. 40-57
    • Wagner, E.1    Newell, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.