The digital divide and the quality of electronic service delivery in local government in the United Kingdom

Government Information Quarterly

Volumn 20, Issue 4, 2003, Pages 353-363

  Kuk, George ^a  

^a UNIVERSITY OF NOTTINGHAM   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0347530101     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2003.08.004     Document Type: Article

References (38)

1. Cabinet Office. (2000). UK online annual report. Cabinet Office. Available at: http://www.e-envoy.gov.uk. Accessed July 12, 2001.
2. Audit Commission. (2002). Message beyond the medium: improving local government services through e-government. London: Author.
3. Office of the e-Envoy. (2002). UK online report 2002. London: Author.
4. Department for Transport, Local Government and the Regions. (2002). E-govλocal: towards a national strategy for local e-government. London: Author/Her Majesty's Stationary Office.
5. Office for National Statistics, (2002). Internet access: households and individuals. London:- Author/Her Majesty's Stationary Office.
6. Office for National Statistics, above note 5.
7. Bucy, E. P. (2000). Social access to the Internet. Harvard International Journal of Press/Politics, 5(1), 50-61
8. Office of the e-Envoy. (2001). UK online report 2001. December, 2001. Available at: http://www.e-envoy.gov.uk/ukonline/progress/anrep2001/03.htm. Accessed December 2001
9. Office of the e-Envoy, note 3 above.
10. Bucy, note 7 above.
11. Office for National Statistics, note 5 above.
12. Lenhart, A., Rainie, L, Fox, S., Horrigan, J., & Spooner, T. (2000). Who's not online: 57% of those without Internet access say they do not plan to log on. Pew Internet & American Life Project. Available at: http://www.pewintemet.org/. Accessed July 2001.
13. Mossberg, W. S. (1999). AT&T's one-rate plan falls short of promise for broad, easy use. Wall Street Journal, July 8, 119, at B1.
14. Booz Allen Hamilton. (2002). International e-economy benchmarking: the world's most effective policies for the e-economy. Information Age Partnership.
15. Department for Education and Skills/Institute of Employment Studies. (2001). An assessment of skills needs in information and communications technology. London: Author/Her Majesty's Stationary Office; Audit Commission, note 2 above.
16. Layne, K., & Lee, J. (2001). Developing fully functional e-government: A four stage model. Government Information Quarterly, 122-136.
17. Kuk, G., & Yeung. F. (2002). Interactivity in e-commerce. Quarterly Journal of Electronic Commerce, 3, (3), 223-234.
18. Mick, D. G., & Fournier, S. (1998). Paradoxes of technology: consumer cognizance, emotions, and coping strategies. Journal of Consumer Research,, 123-47.
19. Cullen, R., & Houghton, C. (2000). Democracy online: An assessment of New Zealand government web sites. Government Information Quarterly,, 243-267.
20. Hair, J. F, (1998). Multivariate data analysis (5th ed.). Upper Saddle River, NJ: Prentice Hall International.
21. Office for National Statistics. (2001). Internet access: households and individuals. London: Author/Her Majesty's Stationary Office.
22. Department for Transport, Local Government and the Regions, note 4 above.
23. Audit Commission, note 2 above.
24. Audit Commission, note 2 above.
25. Boyne, G. (2000). External regulation and best value in local government, Public Money & Management, July-September 2000, 7-12.
26. Booz Allen Hamilton, note 12 above.
27. Society of Information Technology Managers. (2001). IT trends in local government 2001/02. London: Author.
28. Society of Information. Technology Managers, note 25 above.
29. National Audit Office. (2002). Better public services through e-government. London: Author/Her Majesty's Stationary Office.
30. Chircu, A. M. & Kauffman, R. J. (2000). Limits to value in electronic commerce-related IT investments. Journal of Management Information Systems, 59-80.
31. Cohen, W. M., & Levinthal, D. A. (1990). Absorptive capacity: a new perspective on learning and innovation. Administrative Science Quarterly, 128-152.
32. Chen, Y. C., & Gant, J. (2001). Transforming local e-goverment services: The use of application service providers. Government Information Quarterly, 343-355.
33. Accenture. (2001). Rhetoric versus reality: closing the gap. Available at: http://www.accenture.com/xdoc/en/industries/government/final.pdf Accessed October 12, 2001;
34. Caldow, J. (2001). Seven E-Government Leadership Milestones. Institute for Electronic Government, IBM Corporations
35. Sachs, J. S. (2001). Readiness for the networked world: a guide for developing countries. Center for International Development at Harvard University. Available at: http://www.readinessguide,org. Accessed January 2002
36. Layne & Lee, note 14.
37. Booz Allen Hamilton, note 12 above, p. 27.
38. Booz Allen Hamilton, note 12 above.