The roles of hotel identification on customer-related behavior

Nankai Business Review International

Volumn 2, Issue 3, 2011, Pages 240-256

  Hwan Choi, Nak ^a   Kim, Yen Soon ^b  

^a Chonbuk National University   (South Korea)

^b UNIVERSITY OF NEVADA   (United States)

Author keywords

Customer related behaviors; Employee behavior; Hotel identification; Job satisfaction; Korea; Organization citizenship behavior; Perceived external prestige; Trust in supervisor

Indexed keywords

EID: 84879589038     PISSN: 20408749     EISSN: 20408757     Source Type: Journal    
DOI: 10.1108/20408741111155271     Document Type: Article

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