The influence of training and training transfer factors on organisational learning and performance

Personnel Review

Volumn 42, Issue 3, 2013, Pages 324-348

  Dermol, Valerij ^a   Čater, Tomaž ^b  

^a International School for Social and Business Studies   (Slovenia)

^b UNIVERSITY OF LJUBLJANA   (Slovenia)

Author keywords

Company performance; Company level training outcomes; Performance; Service companies; Training; Training methods; Training transfer; Workplace training

Indexed keywords

EID: 84878179949     PISSN: 00483486     EISSN: None     Source Type: Journal    
DOI: 10.1108/00483481311320435     Document Type: Article

References (86)

1. Ajzen, I. (2001), "Nature and operation of attitudes" in Annual Review of Psychology, Vol. 52, pp. 27-58.
2. Armstrong, J.S., Overton, T.S. (1977), "Estimating nonresponse bias in mail surveys" in Journal of Marketing Research, Vol. 14, No. 3, pp. 396-402.
3. Armstrong, M. (2009), Armstrong's Handbook of Human Resource Management Practice, Kogan Page, London.
4. Arthur, W.J., Benett, W., Edens, P.S., Bell, S.T. (2003), "Effectiveness of training in organizations: a meta-analysis of design and evaluation features" in Journal of Applied Psychology, Vol. 83, No. 2, pp. 234-45.
5. Bader, G.E., Bloom, A.E. (1995), Make Your Training Results Lasts, Kogan Page, London.
6. Bagozzi, R.P., Philips, L. (1982), "Representing and testing organizational theories: a holistic construal" in Administrative Science Quarterly, Vol. 27, No. 3, pp. 459-89.
7. Bagozzi, R.P., Yi, Y. (1988), "On the evaluation of structural equation models" in Academy of Marketing Science Journal, Vol. 16, No. 1, pp. 74-94.
8. Baker, M., Wooden, M. (1995), "Small and medium sized enterprises and vocational education and training", National Centre for Vocational Education Research, Adelaide, Report to ANTARAC.
9. Baldwin, T.T., Ford, J.K. (1988), "Transfer of training: a review and directions for future research" in Personnel Psychology, Vol. 41, No. 1, pp. 63-105.
10. Baldwin, T.T., Magjuka, R.J., Loher, B.T. (1991), "The perils of participation: effects of choice of training on trainee motivation and learning" in Personnel Psychology, Vol. 44, No. 1, pp. 51-65.
11. Bandura, A. (2002), "Social cognitive theory in cultural context" in Applied Psychology: An International Review, Vol. 51, No. 2, pp. 269-90.
12. Barron, J.M., Black, D.A., Loewenstein, M.A. (1989), "Job matching and on-the-job training" in Journal of Labour Economics, Vol. 7, No. 1, pp. 1-19.
13. Bartel, A.P. (1994), "Productivity gains from the implementation of employee training programs" in Industrial Relations, Vol. 33, No. 4, pp. 411-25.
14. Bates, R. (2004), "A critical analysis of evaluation practice: the Kirkpatrick model and the principle of beneficence" in Evaluation and Programe Planning, Vol. 27, No. 3, pp. 341-8.
15. Billett, S., Cooper, M. (1998), Returns to Enterprises from the Investment in VET, National Centre for Vocational Education Research, Leabrook.
16. Blandy, R., Dockery, M., Hawke, A., Webster, E. (2000), Does Training Pay?, National Centre for Vocational Education Research, Leabrook.
17. Bock, G.W., Zmud, W.R., Kim, Y., Lee, J. (2005), "Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate" in MIS Quarterly, Vol. 29, No. 1, pp. 87-111.
18. Bollen, K.A. (1989), Structural Equations with Latent Variables, Wiley, New York, NY.
19. Brown, J. (1983),), Are Those Paid More Really No More Productive? Measuring the Relative Importance of Tenure Versus On-the-job Training in Explaining Wage Growth, Princeton University, Princeton, NJ.
20. Burke, M.J., Sarpy, S.A., Smith-Crowe, K., Chan-Serafin, S., Salvador, R.O., Islam, G. (2006), "Relative effectiveness of worker safety and health training methods" in American Journal of Public Health, Vol. 96, No. 2, pp. 315-24.
21. Campbell, J.P. (1971), "Personnel training and development" in Annual Review of Psychology, Vol. 22, No. 1, pp. 565-602.
22. Campbell, M. (2006), "Counting the value of learning" in Training Journal, Vol. 20, No. 6, pp. 28-30.
23. Carnevale, A.P., Schulz, R.E. (1990), "Return on investment: accounting for training" in Training and Development Journal, Vol. 44, No. 7, pp. S1-S32.
24. Cheng, E.W.L., Ho, D.C.K. (2001), "A review of transfer of training studies in the past decade" in Personnel Review, No. 1, pp. 102-18.
25. Conner, M.L. (2002), "How do I measure return on investment (ROI) for my learning program", Training and Learning FAQs, Learnativity.com, available at: www.learnativity.com/roi-learning.html (accessed 27 September 2009).
26. Council of Europe (2005), "Conclusions of the 7th plenary meeting of the European network for the exchange of information between persons and entities responsible for the training of judges and public prosecutors", available at: www.coe.int/t/dghl/cooperation/lisbonnetwork/meetings/Plenary/2005Strasbourg_en.pdf (accessed 12 August 2009).
27. Cutcher-Gershenfeld, J. (1991), "The impact on economic performance of a transformation in industrial relations" in Industrial and Labor Relations Review, Vol. 44, No. 2, pp. 241-60.
28. Dechawatanapaisal, D., Siengthai, S. (2006), "The impact of cognitive dissonance on learning work behavior" in Journal of Workplace Learning, Vol. 18, No. 1, pp. 42-54.
29. Devos, C., Dumay, X., Bonami, M., Bates, R., Holton, E.I. (2007), "The learning transfer system inventory (LTSI) translated into French: internal structure and predictive validity" in International Journal of Training and Development, Vol. 11, No. 3, pp. 181-99.
30. Diamantopoulos, A., Siguaw, J.A. (2000), Introducing LISREL: A Guide for the Uninitiated, Sage Publications, London.
31. Dimovski, V., Škerlavaj, M., Kimman, M., Hernaus, T. (2008), "Comparative analysis of the organisational learning process in Slovenia, Croatia, and Malaysia" in Expert Systems with Applications, Vol. 34, No. 4, pp. 3063-70.
32. Duncan, G.J., Hoffman, S. (1979), "On-the-job training and earnings differences by race and sex" in Review of Economics and Statistics, Vol. 61, No. 4, pp. 594-603.
33. Easterby-Smith, M. (1995), Evaluating Management Development, Training and Education, Gower, Brookfield, VT.
34. Elangovan, A.R., Karakowsky, L. (1999), "The role of trainee and environmental factors in transfer of training: an exploratory framework" in Leadership and Organisation Development Journal, Vol. 20, No. 5, pp. 268-75.
35. Field, A. (2005), Discovering Statistics Using SPSS, Sage Publications, London.
36. Fiol, M.C., Lyles, M.A. (1985), "Organizational learning" in Academy of Management Review, Vol. 10, No. 4, pp. 803-13.
37. Freeman, R.E. (1994), "The politics of stakeholder theory: some future directions" in Business Ethics Quarterly, Vol. 4, No. 4, pp. 409-21.
38. Garvin, D.A., Edmondson, A.C., Gino, F. (2008), "Is yours a learning organization?" in Harvard Business Review, Vol. 51, No. 2, pp. 109-16.
39. Giangreco, A., Carugati, A., Sebastiano, A. (2010), "Are we doing the right thing? Food for thoughts on training evaluation and its context" in Personnel Review, Vol. 39, No. 2, pp. 162-77.
40. Gold, A.H., Malhotra, A., Segars, A.H. (2001), "Knowledge management: an organizational capabilities perspective" in Journal of Management Information Systems, Vol. 18, No. 1, pp. 185-214.
41. Gupta, A.K., Govindarajan, V. (2000), "Knowledge flows within MNCs" in Strategic Management Journal, Vol. 21, No. 4, pp. 473-96.
42. Gupta, A., Singhal, A. (1993), "Managing human resources for innovation and creativity" in Research Technology Management, Vol. 36, No. 3, pp. 41-8.
43. Hair, J.F., Black, B., Babin, N., Anderson, R.E., Tatham, E.L. (1998), Multivariate Data Analysis, Prentice Hall, Upper Saddle River, NJ.
44. Hansen, M.T. (1999), "The search-transfer problem: the role of weak ties in sharing knowledge across organizational subunits" in Administrative Science Quarterly, Vol. 44, No. 1, pp. 82-111.
45. Harkness, A.J. (2010), Survey Methods in Multinational, Multiregional, and Multicultural Contexts, John Wiley and Sons, Hoboken, NJ.
46. Heathfield, S.M. (2009), "Training: your investment in people development and retention", About.com: Human Resources, available at: http://humanresources.about.com/od/educationgeneral/a/training_invest.htm (accessed 27 September 2009).
47. Holton, E.F., Bates, R.A., Ruona, W.E.A. (2000), "Development of a generalized learning transfer system inventory" in Human Resource Development Quarterly, Vol. 11, No. 4, pp. 3-31.
48. Holton, E.F., Hsin-Chih, C., Naquin, S.S. (2003), "An examination of learning transfer system characteristics across organizational settings" in Human Resources Development Quarterly, Vol. 14, No. 4, pp. 459-82.
49. Huber, G.P. (1991), "Organizational learning: the contributing processes and the literatures" in Organization Science, Vol. 2, No. 1, pp. 88-115.
50. Hughes, M.A., Price, R.L., Marrs, D.W. (1986), "Linking theory construction and theory testing: models with multiple indicators of latent variables" in Academy of Management Review, Vol. 11, No. 1, pp. 128-44.
51. Huselid, M.A. (1995), "The impact of human resource management practices on turnover, productivity, and corporate financial performance" in Academy of Management Journal, Vol. 38, No. 3, pp. 635-72.
52. Hyder, A.S., Fregidou-Malama, M. (2009), "Services marketing in a cross-cultural environment: the case of Egypt" in Journal of Services Marketing, Vol. 23, No. 4, pp. 261-71.
53. Jarvis, P., Holford, J., Griffin, C. (2006), The Theory and Practice of Learning, Routledge Falmer, Oxon.
54. Kim, D.H. (1993), "The link between individual and organizational learning" in Sloan Management Review, Vol. 35, No. 1, pp. 37-50.
55. Kirkpatrick, D.L. (1998), Evaluating Training Programs: the Four Levels, Berrett-Koehler, San Francisco, CA.
56. Kirwan, C., Birchall, D. (2006), "Transfer of learning from management development programmes: testing the Holton model" in International Journal of Training and Development, Vol. 10, No. 4, pp. 252-68.
57. Koufteros, X.A. (1999), "Testing a model of pull production: a paradigm for manufacturing research using structural equation modeling" in Journal of Operations Management, Vol. 17, No. 4, pp. 467-88.
58. Lane, P., Salk, J.E., Lyles, M.A. (2001), "Absorptive capacity, learning, and performance in international joint ventures" in Strategic Management Journal, Vol. 22, No. 12, pp. 1139-61.
59. Laursen, K., Foss, N.J. (2003), "New human resource management practices, complementarities and the impact on innovation performance" in Cambridge Journal of Economics, Vol. 27, No. 2, pp. 243-63.
60. Levitt, B., March, J.G. (1988), "Organizational learning" in Annual Review of Sociology, Vol. 14, No. 1, pp. 319-40.
61. Lipičnik, B., Mežnar, D. (1998), Ravnanje z ljudmi pri delu, Gospodarski vestnik, Ljubljana.
62. Lyles, M.A., Salk, J.E. (2007), "Knowledge acquisition from foreign parents in international joint ventures: an empirical examination in the Hungarian context" in Journal of International Business Studies, Vol. 38, No. 2, pp. 3-18.
63. Major, B. (2005), "The ski chalet party: an under-researched and highly successful industry sector" in Journal of Vacation Marketing, Vol. 11, No. 1, pp. 59-70.
64. Mannetti, L., Pierro, A., Kruglanski, A., Taris, T., Bezinović, P. (2002), "A cross-structural study of the need for cognitive closure scale: comparing its structure in Croatia, Italy, the USA and The Netherlands" in British Journal of Social Psychology, Vol. 41, pp. 139-56.
65. Minbaeva, D.B. (2005), "HRM practices and MNC knowledge transfer" in Personnel Review, Vol. 34, No. 1, pp. 125-44.
66. Minbaeva, D.B., Pedersen, T., Björkman, I. (2003), "MNC knowledge transfer, subsidiary absorptive capacity, and HRM" in Journal of International Business Studies, Vol. 34, No. 3, pp. 586-99.
67. Nikandrou, I., Brinia, V., Bereri, E. (2009), "Trainee perceptions of training transfer: an empirical analysis" in Journal of European Industrial Training, Vol. 33, No. 3, pp. 255-70.
68. Nystedt, L., Sjöberg, A., Hägglund, G. (1999), "Discriminant validation of measures of organizational commitment, job involvement, and job satisfaction among Swedish army officers" in Scandinavian Journal of Psychology, Vol. 40, No. 1, pp. 49-55.
69. Podsakoff, P.M., MacKenzie, S.B., Lee, J., Podsakoff, N.P. (2003), "Common method biases in behavioral research: a critical review of the literature and recommended remedies" in Journal of Applied Psychology, Vol. 88, No. 5, pp. 879-903.
70. Richey, R. (2000) in The Legacy of Robert M. Gagne, ERIC Clearinghouse on Information and Technology, Syracuse, NY, p. 295.
71. Russell, J.S., Terborg, J.R., Powers, M.L. (1985), "Organizational performance and organizational level training and support" in Personnel Psychology, Vol. 38, No. 4, pp. 849-63.
72. Seyfried, E. (1998), "Evaluation of quality aspects in vocational training programmes", European Centre for the Development of Vocational Training, Thessaloniki, Synthesis report.
73. Sharma, R., Yetton, P., Crawford, J. (2009), "Estimating the effect of common method variance: the method-method pair technique with an illustration from TAM research" in MIS Quarterly, Vol. 33, No. 3, pp. 473-90.
74. Shrivastava, P. (1983), "A typology of organizational learning systems" in Journal of Management Studies, Vol. 20, No. 1, pp. 7-28.
75. Slater, S.F., Narver, J.C. (1995), "Market orientation and the learning organization" in Journal of Marketing, Vol. 59, No. 3, pp. 67-74.
76. Szulanski, G. (1996), "Exploring internal stickiness: impediments to the transfer of best practice within the firm" in Strategic Management Journal, Vol. 17, No. 10, pp. 27-43.
77. Škerlavaj, M., Indihar Štemberger, M., Škrinjar, R., Dimovski, V. (2007), "Organizational learning culture - the missing link between business process change and organizational performance" in International Journal of Production Economics, Vol. 106, No. 2, pp. 346-67.
78. Tyler, K., Patton, M., Mongiello, M., Meyer, D. (2007), "Services business markets: a further view of a new reality or a blurred landscape?" in Journal of Services Marketing, Vol. 21, No. 5, pp. 295-303.
79. UNCTAD (2004), "World investment report: the shift towards services", Proceedings of the United Nations Conference on Trade and Development, Geneva, available at: www.unctad.org/en/docs/wir2004_en.pdf (accessed 8 July 2011).
80. Vlachos, I. (2008), "The effect of human resource practices on organizational performance: evidence from Greece" in International Journal of Human Resource Management, Vol. 19, No. 1, pp. 74-97.
81. Vukovič, G., Miglič, G. (2006), Metode usposabljanja kadrov, Moderna organizacija, Kranj.
82. Vyas, L. (2010), "Balancing outlook: assessment of public service training in Hong Kong by providers and clients" in Public Personnel Management, Vol. 39, No. 2, pp. 149-67.
83. Vygotsky, L.S. (1978), Mind and Society: the Development of Higher Psychological Processes, Harvard University Press, Cambridge, MA.
84. Wieland Handy, L.A. (2008), "The importance of the work environment variables on the transfer of training", University of North Carolina, Chapel Hill, NC, PhD dissertation.
85. Williams, L.J., O'Boyle, E.H. Jr (2008), "Measurement models for linking latent variables and indicators: a review of human resource management research using parcels" in Human Resource Management Review, Vol. 18, No. 4, pp. 233-42.
86. Young-Chan, L., Sun-Kyu, L. (2007), "Capabilities, processes, and performance of knowledge management: a structural approach" in Human Factors and Ergonomics in Manufacturing, Vol. 17, No. 1, pp. 21-41.