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Volumn 80, Issue 2, 2013, Pages 199-219

Breaking the Myth of Indian Call Centers: A Postcolonial Analysis of Resistance

Author keywords

Globalization; Indian Call Centers; Postcolonial; Resistance; Transnational Corporations

Indexed keywords


EID: 84878142171     PISSN: 03637751     EISSN: 14795787     Source Type: Journal    
DOI: 10.1080/03637751.2013.776172     Document Type: Article
Times cited : (25)

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