메뉴 건너뛰기




Volumn , Issue , 2009, Pages 181-197

Cultural mimicry and hybridity: On the work of identity in international call centers in India

Author keywords

[No Author keywords available]

Indexed keywords


EID: 79956294224     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (9)

References (43)
  • 1
    • 0142086567 scopus 로고    scopus 로고
    • The local selves of global workers: The social construction of national identity in the face of organizational globaliza- tion
    • Aihlon-Souday, G. and G. Kunda (2003), ‘The local selves of global workers: The social construction of national identity in the face of organizational globaliza- tion’, Organization Studies, 24(7), 1073–96.
    • (2003) Organization Studies , vol.24 , Issue.7 , pp. 1073-1096
    • Aihlon-Souday, G.1    Kunda, G.2
  • 2
    • 1642487894 scopus 로고    scopus 로고
    • Organizational identity and identification: Charting new waters and building new bridges
    • Albert, S., B.E. Ashforth and J. Dutton (2000), ‘Organizational identity and identification: Charting new waters and building new bridges’, Academy of Management Review, 25 (1), 13–17.
    • (2000) Academy of Management Review , vol.25 , Issue.1 , pp. 13-17
    • Albert, S.1    Ashforth, B.E.2    Dutton, J.3
  • 6
    • 84993095379 scopus 로고    scopus 로고
    • The viability of alternative call center produc- tion models
    • Batt, R. and L. Moynihan (2002), ‘The viability of alternative call center produc- tion models’, Human Resource Management Journal, 12(4), 14–34.
    • (2002) Human Resource Management Journal , vol.12 , Issue.4 , pp. 14-34
    • Batt, R.1    Moynihan, L.2
  • 9
    • 84986651415 scopus 로고
    • The bicultural life experiences of career oriented Black women
    • Bell, E. (1990), ‘The bicultural life experiences of career oriented Black women’, Journal of Organizational Behavior, 11(6), 459–77.
    • (1990) Journal of Organizational Behavior , vol.11 , Issue.6 , pp. 459-477
    • Bell, E.1
  • 11
    • 2142751538 scopus 로고    scopus 로고
    • Identifying the ingroup: A closer look at the influence of demographic dissimilarity on employee social identity
    • Chattopadhyay, P., M. Tluchowska and E. George (2004), ‘Identifying the ingroup: A closer look at the influence of demographic dissimilarity on employee social identity’, Academy of Management Review, 29(2), 180–202.
    • (2004) Academy of Management Review , vol.29 , Issue.2 , pp. 180-202
    • Chattopadhyay, P.1    Tluchowska, M.2    George, E.3
  • 12
    • 33745805577 scopus 로고    scopus 로고
    • Introduction: The nature of management of call center work
    • S. Deery and N. Kinnie, New York: Palgrave Macmillan
    • Deery, S. and N. Kinnie (2004), ‘Introduction: The nature of management of call center work’, in S. Deery and N. Kinnie (eds), Call Centers and Human Resource Management, New York: Palgrave Macmillan.
    • (2004) Call Centers and Human Resource Management
    • Deery, S.1    Kinnie, N.2
  • 13
    • 85145634659 scopus 로고    scopus 로고
    • ‘Went for cost, stayed for quality? Moving
    • Dossani, R. and M. Kenney (2003), ‘Went for cost, stayed for quality? Moving back office to India’, Asia-Pacific Research Center, http://APARC.standford.edu.
    • (2003) Asia-Pacific Research Center
    • Dossani, R.1    Kenney, M.2
  • 20
    • 27744504629 scopus 로고    scopus 로고
    • One foot in each camp: The dual identi- fication of contract workers
    • George, E. and P. Chattopadhyay (2005), ‘One foot in each camp: The dual identi- fication of contract workers’, Administrative Science Quarterly, 50, 68–99.
    • (2005) Administrative Science Quarterly , vol.50 , pp. 68-99
    • George, E.1    Chattopadhyay, P.2
  • 21
    • 5044249141 scopus 로고    scopus 로고
    • Globalization and the claims of postcoloniality
    • Gikandi, S. (2001), ‘Globalization and the claims of postcoloniality’, South Atlantic Quarterly, 100 (3), 627–58.
    • (2001) South Atlantic Quarterly , vol.100 , Issue.3 , pp. 627-658
    • Gikandi, S.1
  • 23
    • 54049101907 scopus 로고    scopus 로고
    • From the colonial enterprise to the enterprise systems: Parallels between colonization and globalization
    • A. Prasad (ed.), New York: Palgrave Macmillan
    • Gopal, A., R. Willis and Y. Gopal (2003), ‘From the colonial enterprise to the enterprise systems: Parallels between colonization and globalization’, in A. Prasad (ed.), Postcolonial Theory and Organizational Analysis: A Critical Engagement, New York: Palgrave Macmillan.
    • (2003) Postcolonial Theory and Organizational Analysis: A Critical Engagement
    • Gopal, A.1    Willis, R.2    Gopal, Y.3
  • 25
    • 84994528733 scopus 로고    scopus 로고
    • Asserting possibilities of resistance in the cross-cultural teaching machine: Re-viewing videos of others
    • A. Prasad (ed.), New York: Palgrave Macmillan
    • Jack, G. and A. Lorbiecki (2003), ‘Asserting possibilities of resistance in the cross-cultural teaching machine: Re-viewing videos of others’, in A. Prasad (ed.), Postcolonial Theory and Organizational Analysis: A Critical Engagement, New York: Palgrave Macmillan.
    • (2003) Postcolonial Theory and Organizational Analysis: A Critical Engagement
    • Jack, G.1    Lorbiecki, A.2
  • 27
    • 84960519993 scopus 로고
    • Minute on Indian education
    • Macaulay, T.B. (1835) ‘Minute on Indian education’, in Norton Anthology of English Literature, available at http://www.wwnorton.com/college/english/nael/ victorian/topic_4/Macaulay.htm.
    • (1835) Norton Anthology of English Literature
    • Macaulay, T.B.1
  • 28
    • 12344279124 scopus 로고    scopus 로고
    • Practices of global capital: Gaps, cracks and ironies in transnational call centers in India
    • Mirchandani, K. (2004), ‘Practices of global capital: Gaps, cracks and ironies in transnational call centers in India’, Global Networks, 4(4), 355–73.
    • (2004) Global Networks , vol.4 , Issue.4 , pp. 355-373
    • Mirchandani, K.1
  • 29
    • 36448955993 scopus 로고    scopus 로고
    • English language, postcolonial subjectivity, and globaliza- tion in India
    • Mishra, P.K. (2000), ‘English language, postcolonial subjectivity, and globaliza- tion in India’, ARIEL: A Review of International English Literature, 31(1 & 2), 383–410.
    • (2000) ARIEL: A Review of International English Literature , vol.31 , Issue.1-2 , pp. 383-410
    • Mishra, P.K.1
  • 30
    • 0031283704 scopus 로고    scopus 로고
    • For love or money: Commodification and the construction of an occupational mandate
    • Nelsen, B.J. and S.R. Barley (1997), ‘For love or money: Commodification and the construction of an occupational mandate’, Administrative Science Quarterly, 42, 619–53.
    • (1997) Administrative Science Quarterly , vol.42 , pp. 619-653
    • Nelsen, B.J.1    Barley, S.R.2
  • 32
    • 43149100040 scopus 로고    scopus 로고
    • Globalization, desire and the politics of representa- tion
    • Radhakrishnan, R. (2001), ‘Globalization, desire and the politics of representa- tion’, Comparative Literature, 53 (4), 315–33.
    • (2001) Comparative Literature , vol.53 , Issue.4 , pp. 315-333
    • Radhakrishnan, R.1
  • 34
    • 26844501781 scopus 로고    scopus 로고
    • Changing faces: Professional image construction in diverse organizational settings
    • Roberts, L.M. (2005), ‘Changing faces: Professional image construction in diverse organizational settings’, Academy of Management Review, 30(4), 685–711.
    • (2005) Academy of Management Review , vol.30 , Issue.4 , pp. 685-711
    • Roberts, L.M.1
  • 38
    • 53449096728 scopus 로고    scopus 로고
    • New York: Filmmakers Library
    • Sitt, G. (1997), Diverted to Delhi, New York: Filmmakers Library.
    • (1997) Diverted to Delhi
    • Sitt, G.1
  • 39
    • 30044448640 scopus 로고    scopus 로고
    • India calling to faraway towns: The call center labor process and globalization
    • Taylor, P. and P. Bain (2005), ‘India calling to faraway towns: The call center labor process and globalization’, Work, Employment and Society, 19, 261–82.
    • (2005) Work, Employment and Society , vol.19 , pp. 261-282
    • Taylor, P.1    Bain, P.2
  • 41
    • 53449095774 scopus 로고    scopus 로고
    • More sex please, we are BPO – Its common to find couples cud- dling in the cafeteria’
    • Verma, V. (2006), ‘More sex please, we are BPO – It’s common to find couples cud- dling in the cafeteria’, The Telegraph, 16 May, www.telegraphindia.com/1060514/asp/opinion/story_6215232.asp.
    • (2006) The Telegraph
    • Verma, V.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.