Interactions and effects of CRM 2.0 in public administration: Issues of interest to IT professionals

International Journal of Human Capital and Information Technology Professionals

Volumn 3, Issue 1, 2012, Pages 26-41

  González, Daniel Pérez ^a   González, Pedro Solana ^a,b  

^a UNIVERSITY OF CANTABRIA   (Spain)

^b UNIVERSITAT POLITÈCNICA DE CATALUNYA   (Spain)

Author keywords

Barriers to implementation; CRM; Effects of CRM 2.0; Public administration; Web 2.0

Indexed keywords

EID: 84877309797     PISSN: 19473478     EISSN: 19473486     Source Type: Journal    
DOI: 10.4018/IJHCITP.2012010103     Document Type: Article

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