-
1
-
-
0001649156
-
Emotional labor as a potential source of job stress
-
S. L. Sauter and L. R. Murphy (Eds.), Washington, DC: American Psychological Association
-
Adelmann, P. K. (1995). Emotional labor as a potential source of job stress. In S. L. Sauter & L. R. Murphy (Eds.), Organizational risk factors for job stress (pp. 371-381). Washington, DC: American Psychological Association.
-
(1995)
Organizational Risk Factors for Job Stress
, pp. 371-381
-
-
Adelmann, P.K.1
-
2
-
-
0041011178
-
Emotional labor in service roles: The influence of identity
-
Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88-115.
-
(1993)
Academy of Management Review
, vol.18
, Issue.1
, pp. 88-115
-
-
Ashforth, B.E.1
Humphrey, R.H.2
-
3
-
-
84973746077
-
Emotion in the workplace: A reappraisal
-
Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the workplace: A reappraisal. Human Relations, 48, 97-125.
-
(1995)
Human Relations
, vol.48
, pp. 97-125
-
-
Ashforth, B.E.1
Humphrey, R.H.2
-
4
-
-
0038107125
-
The ripple effects: Emotional contagion and its influence on group behavior
-
Barsade, S. G. (2002). The ripple effects: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47, 644-675.
-
(2002)
Administrative Science Quarterly
, vol.47
, pp. 644-675
-
-
Barsade, S.G.1
-
6
-
-
0001521559
-
Preschoolers' stereotypes about sex differences in emotionality: A reaffirmation
-
Birnbaum, D. (1983). Preschoolers' stereotypes about sex differences in emotionality: A reaffirmation. Journal of Genetic Psychology, 143, 139-140.
-
(1983)
Journal of Genetic Psychology
, vol.143
, pp. 139-140
-
-
Birnbaum, D.1
-
7
-
-
0000505905
-
Gender differences in self-rated emotional expressiveness
-
Blier, M., & Blier, L. (1989). Gender differences in self-rated emotional expressiveness. Sex Roles, 21, 287-295.
-
(1989)
Sex Roles
, vol.21
, pp. 287-295
-
-
Blier, M.1
Blier, L.2
-
8
-
-
1642288895
-
Gender and emotion: Beyond stereotypes
-
Brody, L. R. (1997). Gender and emotion: Beyond stereotypes. American Journal of Social Issues, 53, 369-394.
-
(1997)
American Journal of Social Issues
, vol.53
, pp. 369-394
-
-
Brody, L.R.1
-
10
-
-
0036167531
-
Emotional labor and burnout: Comparing two perspectives of people work
-
Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of "people work.". Journal of Vocational Behavior, 60(1), 17-39.
-
(2002)
Journal of Vocational Behavior
, vol.60
, Issue.1
, pp. 17-39
-
-
Brotheridge, C.M.1
Grandey, A.A.2
-
11
-
-
22544447360
-
A social interaction model of the effects of emotion regulation on work strain
-
Côté, S. (2005). A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review, 30, 509-530.
-
(2005)
Academy of Management Review
, vol.30
, pp. 509-530
-
-
Côté, S.1
-
12
-
-
3042548766
-
The impact of display rules and emotional labor on psychological well-being at work
-
P. L. Perrewé and D. C. Ganster (Eds.), Amsterdam: Elsevier
-
Cropanzano, R., Weiss, H. M., & Elias, S. M. (2004). The impact of display rules and emotional labor on psychological well-being at work. In P. L. Perrewé & D. C. Ganster (Eds.), Research in occupational stress and well being (Vol. 3, pp. 45-89). Amsterdam: Elsevier.
-
(2004)
Research in Occupational Stress and Well Being
, vol.3
, pp. 45-89
-
-
Cropanzano, R.1
Weiss, H.M.2
Elias, S.M.3
-
14
-
-
79954470237
-
Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses
-
Diefendorff, J. M., Erickson, R. J., Grandey, A. A., & Dahling, J. J. (2011). Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses. Journal of Occupational Health Psychology, 16(2), 170-186.
-
(2011)
Journal of Occupational Health Psychology
, vol.16
, Issue.2
, pp. 170-186
-
-
Diefendorff, J.M.1
Erickson, R.J.2
Grandey, A.A.3
Dahling, J.J.4
-
15
-
-
70249117533
-
Contextualizing emotional display rules: Examining the roles of targets and discrete emotions in shaping display rule perceptions
-
Diefendorff, J. M., & Greguras, G. J. (2009). Contextualizing emotional display rules: Examining the roles of targets and discrete emotions in shaping display rule perceptions. Journal of Management, 35, 880-898.
-
(2009)
Journal of Management
, vol.35
, pp. 880-898
-
-
Diefendorff, J.M.1
Greguras, G.J.2
-
16
-
-
77955702431
-
The influence of power and solidarity on emotional display rules at work
-
Diefendorff, J., Morehart, J., & Gabriel, A. (2010). The influence of power and solidarity on emotional display rules at work. Motivation and Emotion, 34, 120-132.
-
(2010)
Motivation and Emotion
, vol.34
, pp. 120-132
-
-
Diefendorff, J.1
Morehart, J.2
Gabriel, A.3
-
17
-
-
0037396172
-
Antecedents and consequences of emotional display rule perceptions
-
Diefendorff, J. M., & Richard, E. M. (2003). Antecedents and consequences of emotional display rule perceptions. Journal of Applied Psychology, 88, 284-294.
-
(2003)
Journal of Applied Psychology
, vol.88
, pp. 284-294
-
-
Diefendorff, J.M.1
Richard, E.M.2
-
18
-
-
33846643217
-
Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions
-
Diefendorff, J. M., Richard, E. M., & Croyle, M. H. (2006). Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions. Journal of Occupational and Organizational Psychology, 79, 273-298.
-
(2006)
Journal of Occupational and Organizational Psychology
, vol.79
, pp. 273-298
-
-
Diefendorff, J.M.1
Richard, E.M.2
Croyle, M.H.3
-
20
-
-
84965368180
-
Facial expressions of emotion: New findings, new questions
-
Ekman, P. (1992). Facial expressions of emotion: New findings, new questions. Psychological Science, 3(1), 34-38.
-
(1992)
Psychological Science
, vol.3
, Issue.1
, pp. 34-38
-
-
Ekman, P.1
-
21
-
-
0027588084
-
Facial expression and emotion
-
Ekman, P. (1993). Facial expression and emotion. American Psychologist, 48, 384-392.
-
(1993)
American Psychologist
, vol.48
, pp. 384-392
-
-
Ekman, P.1
-
22
-
-
0002679882
-
Facial expressions
-
T. Dalgliesh and M. J. Power (Eds.), New York, NY: Wiley
-
Ekman, P. (1999). Facial expressions. In T. Dalgliesh & M. J. Power (Eds.), Handbook of cognition and emotion (pp. 301-320). New York, NY: Wiley.
-
(1999)
Handbook of Cognition and Emotion
, pp. 301-320
-
-
Ekman, P.1
-
23
-
-
0001848682
-
The repertoire of nonverbal behavior: Categories, origins, usage, and coding
-
Ekman, P., & Friesen, W. (1969). The repertoire of nonverbal behavior: Categories, origins, usage, and coding. Semiotica, 1, 49-98.
-
(1969)
Semiotica
, vol.1
, pp. 49-98
-
-
Ekman, P.1
Friesen, W.2
-
25
-
-
54849413089
-
Emotion in organizations: A review and theoretical integration
-
Elfenbein, H. A. (2007). Emotion in organizations: A review and theoretical integration. Academy of Management Annals, 1, 315-386.
-
(2007)
Academy of Management Annals
, vol.1
, pp. 315-386
-
-
Elfenbein, H.A.1
-
26
-
-
44249103793
-
Integrating personality, context, relationship, and emotion type into a model of display rules
-
Fok, H. K., Hui, C. M., Bond, M. H., Matsumoto, D., & Yoo, S. H. (2008). Integrating personality, context, relationship, and emotion type into a model of display rules. Journal of Research in Personality, 42(1), 133-150.
-
(2008)
Journal of Research in Personality
, vol.42
, Issue.1
, pp. 133-150
-
-
Fok, H.K.1
Hui, C.M.2
Bond, M.H.3
Matsumoto, D.4
Yoo, S.H.5
-
27
-
-
0346483050
-
Encoding-decoding of nonverbal emotional messages: Sex differences in spontaneous and enacted expressions
-
Fujita, B. N., Harper, R. G., & Wiens, A. N. (1980). Encoding-decoding of nonverbal emotional messages: Sex differences in spontaneous and enacted expressions. Journal of Nonverbal Behavior, 4(3), 131-145.
-
(1980)
Journal of Nonverbal Behavior
, vol.4
, Issue.3
, pp. 131-145
-
-
Fujita, B.N.1
Harper, R.G.2
Wiens, A.N.3
-
28
-
-
84947505760
-
Grinning, frowning, and emotionless: Agent perceptions of power and their effects on felt and displayed emotions in influence attempts
-
N. M. Ashkanasy, W. J. Zerbe, and C. E. J. Hartel (Eds.), New York, NY: M. E. Sharpe
-
Gibson, D. E., & Schroeder, S. J. (2002). Grinning, frowning, and emotionless: Agent perceptions of power and their effects on felt and displayed emotions in influence attempts. In N. M. Ashkanasy, W. J. Zerbe, & C. E. J. Hartel (Eds.), Managing emotions in the workplace (pp. 184-211). New York, NY: M. E. Sharpe.
-
(2002)
Managing Emotions in the Workplace
, pp. 184-211
-
-
Gibson, D.E.1
Schroeder, S.J.2
-
30
-
-
34548857108
-
Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation
-
Goldberg, L. S., & Grandey, A. A. (2007). Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of Occupational Health Psychology, 12, 1-18.
-
(2007)
Journal of Occupational Health Psychology
, vol.12
, pp. 1-18
-
-
Goldberg, L.S.1
Grandey, A.A.2
-
31
-
-
0033631637
-
Emotion regulation in the workplace: A new way to conceptualize emotional labor
-
Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110.
-
(2000)
Journal of Occupational Health Psychology
, vol.5
, Issue.1
, pp. 95-110
-
-
Grandey, A.A.1
-
32
-
-
84993078993
-
Emotion display rules at work in the global service economy: The special case of the customer
-
Grandey, A., Rafaeli, A., Ravid, S., Wirtz, J., & Steiner, D. D. (2010). Emotion display rules at work in the global service economy: The special case of the customer. Journal of Service Management, 21(3), 388-412.
-
(2010)
Journal of Service Management
, vol.21
, Issue.3
, pp. 388-412
-
-
Grandey, A.1
Rafaeli, A.2
Ravid, S.3
Wirtz, J.4
Steiner, D.D.5
-
33
-
-
33846024527
-
Waitering/waitressing: Engendering the work of table servers
-
Hall, E. J. (1993). Waitering/waitressing: Engendering the work of table servers. Gender and Society, 7(3), 329-346.
-
(1993)
Gender and Society
, vol.7
, Issue.3
, pp. 329-346
-
-
Hall, E.J.1
-
34
-
-
55449115967
-
Content analysis of advertising 1970-1997: A review and assessment of methodologies
-
S. O. Monye (Ed.), Oxford: Blackwell
-
Harris, G., & Attour, S. (2000). Content analysis of advertising 1970-1997: A review and assessment of methodologies. In S. O. Monye (Ed.), The handbook of international marketing communications (pp. 237-249). Oxford: Blackwell.
-
(2000)
The Handbook of International Marketing Communications
, pp. 237-249
-
-
Harris, G.1
Attour, S.2
-
35
-
-
0040184439
-
Attending to, codifying, and managing feelings: Sex differences in love
-
L. Richardson and V. Taylor (Eds.), Reading, MA: Addison-Wesley
-
Hochschild, A. R. (1981). Attending to, codifying, and managing feelings: Sex differences in love. In L. Richardson & V. Taylor (Eds.), Feminist frontiers: Rethinking sex, gender, and society (pp. 225-262). Reading, MA: Addison-Wesley.
-
(1981)
Feminist Frontiers: Rethinking Sex, Gender, and Society
, pp. 225-262
-
-
Hochschild, A.R.1
-
37
-
-
0003443244
-
-
2nd edn., Thousand Oaks, CA: Sage
-
Hofstede, G. (2001). Culture's consequences: Comparing values, behaviors, institutions, and organizations across nations (2nd ed.). Thousand Oaks, CA: Sage.
-
(2001)
Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations
-
-
Hofstede, G.1
-
38
-
-
0035344264
-
Emotion work in midwifery: A review of current knowledge
-
Hunter, B. (2001). Emotion work in midwifery: A review of current knowledge. Journal of Advanced Nursing, 34(4), 436-444.
-
(2001)
Journal of Advanced Nursing
, vol.34
, Issue.4
, pp. 436-444
-
-
Hunter, B.1
-
39
-
-
0026888425
-
Basic emotions, relations among emotions, and emotion-cognition relations
-
Izard, C. E. (1992). Basic emotions, relations among emotions, and emotion-cognition relations. Psychological Review, 99(3), 561-565.
-
(1992)
Psychological Review
, vol.99
, Issue.3
, pp. 561-565
-
-
Izard, C.E.1
-
40
-
-
0000134246
-
Social functions of emotions at four levels of analysis
-
Keltner, D., & Haidt, J. (1999). Social functions of emotions at four levels of analysis. Cognition and Emotion, 13, 505-521.
-
(1999)
Cognition and Emotion
, vol.13
, pp. 505-521
-
-
Keltner, D.1
Haidt, J.2
-
41
-
-
0032010954
-
Sex differences in emotion: Expression, experience, and physiology
-
Kring, A. M., & Gordon, A. H. (1998). Sex differences in emotion: Expression, experience, and physiology. Journal of Personality and Social Psychology, 74, 686-703.
-
(1998)
Journal of Personality and Social Psychology
, vol.74
, pp. 686-703
-
-
Kring, A.M.1
Gordon, A.H.2
-
42
-
-
84963463057
-
Social reactions to expression of emotion
-
Labott, S. M., Martin, R. B., Eason, P. S., & Berkey, E. Y. (1991). Social reactions to expression of emotion. Cognition and Emotion, 5, 397-419.
-
(1991)
Cognition and Emotion
, vol.5
, pp. 397-419
-
-
Labott, S.M.1
Martin, R.B.2
Eason, P.S.3
Berkey, E.Y.4
-
43
-
-
84973731700
-
Serving hamburgers and selling insurance: Gender, work, and identity in interactive service jobs
-
Leidner, R. (1991). Serving hamburgers and selling insurance: Gender, work, and identity in interactive service jobs. Gender & Society, 5(2), 154-177.
-
(1991)
Gender & Society
, vol.5
, Issue.2
, pp. 154-177
-
-
Leidner, R.1
-
44
-
-
0034131604
-
Reciprocal emotion management: Working together to maintain stratification in private law firms
-
Lively, K. J. (2000). Reciprocal emotion management: Working together to maintain stratification in private law firms. Work and Occupations, 27(1), 32-63.
-
(2000)
Work and Occupations
, vol.27
, Issue.1
, pp. 32-63
-
-
Lively, K.J.1
-
45
-
-
33646728859
-
Emotional expression at work and at home: Domain, status, or individual characteristics?
-
Lively, K. J., & Powell, B. (2006). Emotional expression at work and at home: Domain, status, or individual characteristics? Social Psychology Quarterly, 69, 17-38.
-
(2006)
Social Psychology Quarterly
, vol.69
, pp. 17-38
-
-
Lively, K.J.1
Powell, B.2
-
47
-
-
0000227415
-
Cultural similarities and differences in display rules
-
Matsumoto, D. (1990). Cultural similarities and differences in display rules. Motivation and Emotion, 15, 195-214.
-
(1990)
Motivation and Emotion
, vol.15
, pp. 195-214
-
-
Matsumoto, D.1
-
48
-
-
21344489919
-
Ethnic differences in affect intensity, emotion judgments, display rule attitudes, and self-reported emotional expression in an American sample
-
Matsumoto, D. (1993). Ethnic differences in affect intensity, emotion judgments, display rule attitudes, and self-reported emotional expression in an American sample. Motivation and Emotion, 17, 107-123.
-
(1993)
Motivation and Emotion
, vol.17
, pp. 107-123
-
-
Matsumoto, D.1
-
49
-
-
0032327965
-
The contribution of individualism vs. collectivism to cross-national differences in display rules
-
Matsumoto, D., Takeuchi, S., Andayani, S., Kouznetsova, N., & Krupp, D. (1998). The contribution of individualism vs. collectivism to cross-national differences in display rules. Asian Journal of Social Psychology, 1, 147-165.
-
(1998)
Asian Journal of Social Psychology
, vol.1
, pp. 147-165
-
-
Matsumoto, D.1
Takeuchi, S.2
Andayani, S.3
Kouznetsova, N.4
Krupp, D.5
-
50
-
-
44649193376
-
Mapping expressive differences around the world: The relationship between emotional display rules and individualism versus collectivism
-
Matsumoto, D., Yoo, S. H., Fontaine, J., Anguas-Wong, A. M., Arriola, M., Ataca, B., et al. (2008). Mapping expressive differences around the world: The relationship between emotional display rules and individualism versus collectivism. Journal of Cross-Cultural Psychology, 39, 55-74.
-
(2008)
Journal of Cross-Cultural Psychology
, vol.39
, pp. 55-74
-
-
Matsumoto, D.1
Yoo, S.H.2
Fontaine, J.3
Anguas-Wong, A.M.4
Arriola, M.5
Ataca, B.6
-
51
-
-
15244343831
-
Development and validation of a measure of display rule knowledge: The display rule assessment inventory
-
Matsumoto, D., Yoo, S. H., Hirayama, S., & Petrova, G. (2005). Development and validation of a measure of display rule knowledge: The display rule assessment inventory. Emotions, 5, 23-40.
-
(2005)
Emotions
, vol.5
, pp. 23-40
-
-
Matsumoto, D.1
Yoo, S.H.2
Hirayama, S.3
Petrova, G.4
-
53
-
-
0035643026
-
Service with a smile: Emotional contagion in the service encounter
-
Pugh, S. D. (2001). Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44, 1018-1027.
-
(2001)
Academy of Management Journal
, vol.44
, pp. 1018-1027
-
-
Pugh, S.D.1
-
54
-
-
0003155181
-
Expression of emotion as part of the work role
-
Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12(1), 23-37.
-
(1987)
Academy of Management Review
, vol.12
, Issue.1
, pp. 23-37
-
-
Rafaeli, A.1
Sutton, R.I.2
-
55
-
-
0002610623
-
The expression of emotion in organizational life
-
L. L. Cummings and B. M. Staw (Eds.), Greenwich: JAI Press
-
Rafaeli, A., & Sutton, R. I. (1989). The expression of emotion in organizational life. In L. L. Cummings & B. M. Staw (Eds.), Research in organizational behavior (Vol. 11, pp. 1-42). Greenwich: JAI Press.
-
(1989)
Research in Organizational Behavior
, vol.11
, pp. 1-42
-
-
Rafaeli, A.1
Sutton, R.I.2
-
56
-
-
0031519976
-
Is it emotion or is it stress? Gender stereotypes and the perception of subjective experience
-
Robinson, M. D., & Johnson, J. T. (1997). Is it emotion or is it stress? Gender stereotypes and the perception of subjective experience. Sex Roles, 36, 235-258.
-
(1997)
Sex Roles
, vol.36
, pp. 235-258
-
-
Robinson, M.D.1
Johnson, J.T.2
-
57
-
-
0040238844
-
Gender, parenthood, and anger
-
Ross, C. E., & van Willigen, M. (1996). Gender, parenthood, and anger. Journal of Marriage and the Family, 58, 572-584.
-
(1996)
Journal of Marriage and the Family
, vol.58
, pp. 572-584
-
-
Ross, C.E.1
van Willigen, M.2
-
58
-
-
0033125011
-
Core affect, prototypical emotional episodes, and other things called emotion: Dissecting the elephant
-
Russell, J. A., & Barrett, L. F. (1999). Core affect, prototypical emotional episodes, and other things called emotion: Dissecting the elephant. Journal of Personality and Social Psychology, 76(5), 805-819.
-
(1999)
Journal of Personality and Social Psychology
, vol.76
, Issue.5
, pp. 805-819
-
-
Russell, J.A.1
Barrett, L.F.2
-
59
-
-
59849118952
-
Variations of emotional display rules within and across cultures: A comparison between Canada, USA, and Japan
-
Safdar, S., Friedlmeier, W., Matsumoto, D., Yoo, S. H., Kwantes, C. T., Kakai, H., et al. (2009). Variations of emotional display rules within and across cultures: A comparison between Canada, USA, and Japan. Canadian Journal of Behavioural Science, 41(1), 1-10.
-
(2009)
Canadian Journal of Behavioural Science
, vol.41
, Issue.1
, pp. 1-10
-
-
Safdar, S.1
Friedlmeier, W.2
Matsumoto, D.3
Yoo, S.H.4
Kwantes, C.T.5
Kakai, H.6
Shigemasu, E.7
-
60
-
-
0034146875
-
Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms
-
Schaubroeck, J., & Jones, J. R. (2000). Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms. Journal of Organizational Behavior, 21, 163-183.
-
(2000)
Journal of Organizational Behavior
, vol.21
, pp. 163-183
-
-
Schaubroeck, J.1
Jones, J.R.2
-
61
-
-
2442450211
-
Gender and emotion in the United States: Do men and women differ in self-reports of feelings and expressive behavior?
-
Simon, R. W., & Nath, L. E. (2004). Gender and emotion in the United States: Do men and women differ in self-reports of feelings and expressive behavior? American Journal of Sociology, 109(5), 1137-1176.
-
(2004)
American Journal of Sociology
, vol.109
, Issue.5
, pp. 1137-1176
-
-
Simon, R.W.1
Nath, L.E.2
-
64
-
-
34548273305
-
Regularized multiple correspondence analysis
-
J. Blasius and M. J. Greenacre (Eds.), London: Chapman and Hall
-
Takane, Y., & Hwang, H. (2006). Regularized multiple correspondence analysis. In J. Blasius & M. J. Greenacre (Eds.), Multiple correspondence analysis and related methods (pp. 259-279). London: Chapman and Hall.
-
(2006)
Multiple Correspondence Analysis and Related Methods
, pp. 259-279
-
-
Takane, Y.1
Hwang, H.2
-
65
-
-
0000395057
-
The sociology of emotions
-
Thoits, P. A. (1989). The sociology of emotions. Annual Review of Sociology, 61, 837-857.
-
(1989)
Annual Review of Sociology
, vol.61
, pp. 837-857
-
-
Thoits, P.A.1
-
67
-
-
0001154762
-
Determinants and consequences of employee displayed positive emotions
-
Tsai, W. C. (2001). Determinants and consequences of employee displayed positive emotions. Journal of Management, 27, 497-512.
-
(2001)
Journal of Management
, vol.27
, pp. 497-512
-
-
Tsai, W.C.1
-
68
-
-
33845670878
-
The affective consequences of service work: Managing emotions on the job
-
Wharton, A. S. (1993). The affective consequences of service work: Managing emotions on the job. Work and Occupations, 20, 205-232.
-
(1993)
Work and Occupations
, vol.20
, pp. 205-232
-
-
Wharton, A.S.1
-
69
-
-
21144465386
-
Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles
-
Wharton, A. S., & Erickson, R. J. (1993). Managing emotions on the job and at home: Understanding the consequences of multiple emotional roles. Academy of Management Review, 18(3), 457-486.
-
(1993)
Academy of Management Review
, vol.18
, Issue.3
, pp. 457-486
-
-
Wharton, A.S.1
Erickson, R.J.2
-
70
-
-
0036242921
-
Emotion work and psychological well-being: A review of the literature and some conceptual considerations
-
Zapf, D. (2002). Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review, 12, 237-268.
-
(2002)
Human Resource Management Review
, vol.12
, pp. 237-268
-
-
Zapf, D.1
|