메뉴 건너뛰기




Volumn 2, Issue 1, 2013, Pages 39-45

A cross national study of golf tourists' satisfaction

Author keywords

Cross cultural studies; Golf tourism; Lisbon; Logistic regression; Quality; Satisfaction; Value

Indexed keywords


EID: 84876722904     PISSN: 2212571X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jdmm.2013.02.003     Document Type: Article
Times cited : (25)

References (59)
  • 1
    • 0037307765 scopus 로고    scopus 로고
    • Measuring tourist satisfaction with Kenya's wildlife safari: A case study of Tsavo West National Park
    • Akama J.S., Kieti D.M. Measuring tourist satisfaction with Kenya's wildlife safari: A case study of Tsavo West National Park. Tourism Management 2003, 24(1):73-81.
    • (2003) Tourism Management , vol.24 , Issue.1 , pp. 73-81
    • Akama, J.S.1    Kieti, D.M.2
  • 2
    • 34249744122 scopus 로고    scopus 로고
    • Where does the logistic regression analysis stand in marketing literature? A comparison of the market positioning of prominent marketing journals
    • Akinci S., Kaynak E., Atilgan E., Aksoy Ş. Where does the logistic regression analysis stand in marketing literature? A comparison of the market positioning of prominent marketing journals. European Journal of Marketing 2007, 41(5/6):537-567.
    • (2007) European Journal of Marketing , vol.41 , Issue.5-6 , pp. 537-567
    • Akinci, S.1    Kaynak, E.2    Atilgan, E.3    Aksoy, Ş.4
  • 3
    • 0034054640 scopus 로고    scopus 로고
    • Quality, satisfaction and behavioral intentions
    • Baker D., Crompton J. Quality, satisfaction and behavioral intentions. Annals of Tourism Research 2000, 27:785-804.
    • (2000) Annals of Tourism Research , vol.27 , pp. 785-804
    • Baker, D.1    Crompton, J.2
  • 4
    • 84879845255 scopus 로고    scopus 로고
    • Impacts of the global economic crisis on Cyprus tourism and policy responses
    • Boukas N., Ziakas V. Impacts of the global economic crisis on Cyprus tourism and policy responses. International Journal of Tourism Research 2012, 10.1002/jtr.1878.
    • (2012) International Journal of Tourism Research
    • Boukas, N.1    Ziakas, V.2
  • 5
    • 2442676151 scopus 로고    scopus 로고
    • Reflections on tourist satisfaction research: Past, present and future
    • Bowen D., Clarke J. Reflections on tourist satisfaction research: Past, present and future. Journal of Vacation Marketing 2002, 8(4):297-308.
    • (2002) Journal of Vacation Marketing , vol.8 , Issue.4 , pp. 297-308
    • Bowen, D.1    Clarke, J.2
  • 6
    • 84856689899 scopus 로고    scopus 로고
    • Antecedents and consequences of consumer value: A longitudinal study of timeshare owners
    • Bradley G.L., Sparks B. Antecedents and consequences of consumer value: A longitudinal study of timeshare owners. Journal of Travel Research 2012, 51(2):191-204.
    • (2012) Journal of Travel Research , vol.51 , Issue.2 , pp. 191-204
    • Bradley, G.L.1    Sparks, B.2
  • 7
    • 77949757672 scopus 로고    scopus 로고
    • Measuring the service quality of Indian tourism destinations: an application of SERVQUAL model
    • Chand M. Measuring the service quality of Indian tourism destinations: an application of SERVQUAL model. International Journal of Services Technology and Management 2010, 13(3-4):218-233.
    • (2010) International Journal of Services Technology and Management , vol.13 , Issue.3-4 , pp. 218-233
    • Chand, M.1
  • 8
    • 70350714524 scopus 로고    scopus 로고
    • Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
    • Chen C.F., Chen F.S. Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management 2010, 31(1):29-35.
    • (2010) Tourism Management , vol.31 , Issue.1 , pp. 29-35
    • Chen, C.F.1    Chen, F.S.2
  • 9
    • 0037301353 scopus 로고    scopus 로고
    • Adapting Herzberg: A conceptualization of the effects of hygiene and motivator attributes on perceptions of event quality
    • Crompton J. Adapting Herzberg: A conceptualization of the effects of hygiene and motivator attributes on perceptions of event quality. Journal of Travel Research 2003, 41:305-310.
    • (2003) Journal of Travel Research , vol.41 , pp. 305-310
    • Crompton, J.1
  • 11
    • 84975919982 scopus 로고    scopus 로고
    • Golf in mass tourism destinations facing seasonality: A longitudinal study
    • Garau-Vadell J.B., Borja-Sole L. Golf in mass tourism destinations facing seasonality: A longitudinal study. Tourism Review 2008, 63(2):16-24.
    • (2008) Tourism Review , vol.63 , Issue.2 , pp. 16-24
    • Garau-Vadell, J.B.1    Borja-Sole, L.2
  • 12
    • 75849141002 scopus 로고    scopus 로고
    • A framework for understanding golfing visitors to a destination
    • Hennessey S., Macdonald R., MacEachern M. A framework for understanding golfing visitors to a destination. Journal of Sport & Tourism 2008, 13(1):5-35.
    • (2008) Journal of Sport & Tourism , vol.13 , Issue.1 , pp. 5-35
    • Hennessey, S.1    Macdonald, R.2    MacEachern, M.3
  • 14
    • 58649095883 scopus 로고    scopus 로고
    • Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers
    • Hutchinson J., Lai F., Wang Y. Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers. Tourism Management 2009, 30(2):298-308.
    • (2009) Tourism Management , vol.30 , Issue.2 , pp. 298-308
    • Hutchinson, J.1    Lai, F.2    Wang, Y.3
  • 15
    • 75849158399 scopus 로고    scopus 로고
    • The impact of satisfaction judgment on behavioral intentions: An investigation of golf travelers
    • Hutchinson J., Wang Y., Lai F. The impact of satisfaction judgment on behavioral intentions: An investigation of golf travelers. Journal of Vacation Marketing 2010, 16(1):45-59.
    • (2010) Journal of Vacation Marketing , vol.16 , Issue.1 , pp. 45-59
    • Hutchinson, J.1    Wang, Y.2    Lai, F.3
  • 16
    • 0040442337 scopus 로고    scopus 로고
    • Asian-American consumers as a unique market segment: fact or fallacy?
    • Kaufman-Scarborough C. Asian-American consumers as a unique market segment: fact or fallacy?. Journal of Consumer Marketing 2000, 17:249-262.
    • (2000) Journal of Consumer Marketing , vol.17 , pp. 249-262
    • Kaufman-Scarborough, C.1
  • 18
    • 85023575367 scopus 로고
    • DINESERV: Measuring service quality in quick service, casual/theme and fine dine restaurants
    • Knutson B.J., Stevens P., Patton M. DINESERV: Measuring service quality in quick service, casual/theme and fine dine restaurants. Journal of Hospitality and Leisure Marketing 1995, 3(2):35-44.
    • (1995) Journal of Hospitality and Leisure Marketing , vol.3 , Issue.2 , pp. 35-44
    • Knutson, B.J.1    Stevens, P.2    Patton, M.3
  • 19
    • 33746329752 scopus 로고    scopus 로고
    • Can service quality predict customer satisfaction and behavioral intentions in the sport tourism industry? An application of the SERVQUAL model in an outdoors setting
    • Kouthouris C., Alexandris K. Can service quality predict customer satisfaction and behavioral intentions in the sport tourism industry? An application of the SERVQUAL model in an outdoors setting. Journal of Sport Tourism 2005, 10(2):101-111.
    • (2005) Journal of Sport Tourism , vol.10 , Issue.2 , pp. 101-111
    • Kouthouris, C.1    Alexandris, K.2
  • 20
    • 0034998101 scopus 로고    scopus 로고
    • Comparative assessment of tourist satisfaction with destinations across two nationalities
    • Kozak M. Comparative assessment of tourist satisfaction with destinations across two nationalities. Tourism Management 2001, 2:391-401.
    • (2001) Tourism Management , vol.2 , pp. 391-401
    • Kozak, M.1
  • 21
    • 9744276817 scopus 로고    scopus 로고
    • Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination
    • Kozak M., Rimmington M. Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of Travel Research 2000, 38(3):260-269.
    • (2000) Journal of Travel Research , vol.38 , Issue.3 , pp. 260-269
    • Kozak, M.1    Rimmington, M.2
  • 22
    • 84876703543 scopus 로고    scopus 로고
    • The influence of attribute performance appraisal, emotion and time on the satisfaction response of golf travellers
    • Unpublished Ph.D. Thesis. USA: Graduate School of Clemson University.
    • Krohn, B. D. (2008). The influence of attribute performance appraisal, emotion and time on the satisfaction response of golf travellers. Unpublished Ph.D. Thesis. USA: Graduate School of Clemson University.
    • (2008)
    • Krohn, B.D.1
  • 23
    • 79958725449 scopus 로고    scopus 로고
    • Effects of brand, price and risk on customers' value perceptions and behavioural intentions in the restaurant industry
    • Kwun J.-W. Effects of brand, price and risk on customers' value perceptions and behavioural intentions in the restaurant industry. Journal of Hospitality and Leisure Marketing 2004, 11(1):31-49.
    • (2004) Journal of Hospitality and Leisure Marketing , vol.11 , Issue.1 , pp. 31-49
    • Kwun, J.-W.1
  • 24
    • 70049089039 scopus 로고    scopus 로고
    • Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry
    • Ladhari R. Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry. Managing Service Quality 2009, 19(3):308-331.
    • (2009) Managing Service Quality , vol.19 , Issue.3 , pp. 308-331
    • Ladhari, R.1
  • 25
    • 34249818464 scopus 로고    scopus 로고
    • The roles of quality and intermediary constructs in determining festival attendees' behavioral intention
    • Lee S.Y., Petrick J.F., Crompton J. The roles of quality and intermediary constructs in determining festival attendees' behavioral intention. Journal of Travel Research 2007, 45(4):402-412.
    • (2007) Journal of Travel Research , vol.45 , Issue.4 , pp. 402-412
    • Lee, S.Y.1    Petrick, J.F.2    Crompton, J.3
  • 26
    • 84876706600 scopus 로고    scopus 로고
    • Lisbon Tourism Board (n/d). Informação sobre turismo de golfe. Email communication 29.09.09.
    • Lisbon Tourism Board (n/d). Informação sobre turismo de golfe. Email communication 29.09.09.
  • 27
    • 84876725493 scopus 로고    scopus 로고
    • MINTEL (2006). Golf Tourism-International. Retrieved 12.05.06.
    • MINTEL (2006). Golf Tourism-International. Retrieved 12.05.06. http://reports.mintel.com/.
  • 28
    • 85161244261 scopus 로고    scopus 로고
    • Golf tourists' satisfaction: Hard-core versus recreational golf tourists
    • Routledge, Abingdon, R. Shipway, A. Fyall (Eds.)
    • Moital M., Dias N.R. Golf tourists' satisfaction: Hard-core versus recreational golf tourists. International sport events: Impacts, experience and identities 2012, 127-140. Routledge, Abingdon. R. Shipway, A. Fyall (Eds.).
    • (2012) International sport events: Impacts, experience and identities , pp. 127-140
    • Moital, M.1    Dias, N.R.2
  • 29
    • 79959813131 scopus 로고    scopus 로고
    • Brand equity, brand loyalty and consumer satisfaction
    • Nam J., Ekinci Y., Whyatt G. Brand equity, brand loyalty and consumer satisfaction. Annals of Tourism Research 2011, 38(3):1009-1030.
    • (2011) Annals of Tourism Research , vol.38 , Issue.3 , pp. 1009-1030
    • Nam, J.1    Ekinci, Y.2    Whyatt, G.3
  • 30
    • 84876723013 scopus 로고    scopus 로고
    • Netconsumo.com (2011, February 28). Turistas gastam 123 euros por dia a visitar a capital. Retrieved 10.10.12.
    • Netconsumo.com (2011, February 28). Turistas gastam 123 euros por dia a visitar a capital. Retrieved 10.10.12. http://www.netconsumo.com/.
  • 31
    • 35348865457 scopus 로고    scopus 로고
    • Measuring experience economy concepts: tourism applications
    • Oh H., Fiore A., Jeoung M. Measuring experience economy concepts: tourism applications. Journal of Travel Research 2007, 46(2):119-132.
    • (2007) Journal of Travel Research , vol.46 , Issue.2 , pp. 119-132
    • Oh, H.1    Fiore, A.2    Jeoung, M.3
  • 33
    • 0002852072 scopus 로고
    • Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach
    • Oliver R.L., Swan J.E. Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. Journal of Marketing 1989, 53:21-35.
    • (1989) Journal of Marketing , vol.53 , pp. 21-35
    • Oliver, R.L.1    Swan, J.E.2
  • 35
    • 17244381560 scopus 로고    scopus 로고
    • Experience use history as a segmentation tool to examine golf travellers' satisfaction, perceived value and repurchase intentions
    • Petrick J.F. Experience use history as a segmentation tool to examine golf travellers' satisfaction, perceived value and repurchase intentions. Journal of Vacation Marketing 2002, 8(4):332-342.
    • (2002) Journal of Vacation Marketing , vol.8 , Issue.4 , pp. 332-342
    • Petrick, J.F.1
  • 36
    • 0036220672 scopus 로고    scopus 로고
    • An examination of golf vacationers' novelty
    • Petrick J.F. An examination of golf vacationers' novelty. Annals of Tourism Research 2002, 29(2):384-400.
    • (2002) Annals of Tourism Research , vol.29 , Issue.2 , pp. 384-400
    • Petrick, J.F.1
  • 37
    • 0036247121 scopus 로고    scopus 로고
    • An examination of the determinants of golf travelers' satisfaction
    • Petrick J.F., Backman S.J. An examination of the determinants of golf travelers' satisfaction. Journal of Travel Research 2002, 40:252-258.
    • (2002) Journal of Travel Research , vol.40 , pp. 252-258
    • Petrick, J.F.1    Backman, S.J.2
  • 38
    • 0035711562 scopus 로고    scopus 로고
    • An examination of the determinants of entertainment vacationers' intentions to revisit
    • Petrick J.F., Morais D.D., Norman W.C. An examination of the determinants of entertainment vacationers' intentions to revisit. Journal of Travel Research 2001, 40:41-48.
    • (2001) Journal of Travel Research , vol.40 , pp. 41-48
    • Petrick, J.F.1    Morais, D.D.2    Norman, W.C.3
  • 39
  • 40
    • 0342622023 scopus 로고    scopus 로고
    • Cross-cultural tourist behavior
    • The Haworth Press, Inc, Binghamton, NY, A. Pizam, Y. Mansfeld (Eds.)
    • Pizam A. Cross-cultural tourist behavior. Consumer behavior in travel and tourism 1999, 393-411. The Haworth Press, Inc, Binghamton, NY. A. Pizam, Y. Mansfeld (Eds.).
    • (1999) Consumer behavior in travel and tourism , pp. 393-411
    • Pizam, A.1
  • 41
    • 84876714648 scopus 로고    scopus 로고
    • Portuguese Golf Federation (n.d.). Oferta de Campos de Golfe em Portugal. Email communication 16.09.09.
    • Portuguese Golf Federation (n.d.). Oferta de Campos de Golfe em Portugal. Email communication 16.09.09.
  • 42
    • 84876732114 scopus 로고    scopus 로고
    • Portuguese Tourism Board (2007). Plano Estratégico Nacional do Turismo. Retrieved 26.02.07.
    • Portuguese Tourism Board (2007). Plano Estratégico Nacional do Turismo. Retrieved 26.02.07. http://www.turismodeportugal.pt/.
  • 43
    • 84859087677 scopus 로고    scopus 로고
    • Antecedents of tourists' loyalty to mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction
    • Prayag G., Ryan R. Antecedents of tourists' loyalty to mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction. Journal of Travel Research 2012, 51(3):342-356.
    • (2012) Journal of Travel Research , vol.51 , Issue.3 , pp. 342-356
    • Prayag, G.1    Ryan, R.2
  • 45
    • 79959744341 scopus 로고    scopus 로고
    • Rejuvenating outback tourism through market diversification: the case of the Flinders Ranges in South Australia
    • Schmallegger D., Taylor A., Carson D. Rejuvenating outback tourism through market diversification: the case of the Flinders Ranges in South Australia. International Journal of Tourism Research 2011, 13:384-399.
    • (2011) International Journal of Tourism Research , vol.13 , pp. 384-399
    • Schmallegger, D.1    Taylor, A.2    Carson, D.3
  • 47
    • 4944226822 scopus 로고    scopus 로고
    • A cross-cultural assessment of the satisfaction formation process
    • Spreng R., Chiou J. A cross-cultural assessment of the satisfaction formation process. European Journal of Marketing 2002, 36(7/8):1-8.
    • (2002) European Journal of Marketing , vol.36 , Issue.7-8 , pp. 1-8
    • Spreng, R.1    Chiou, J.2
  • 48
  • 50
    • 33846493047 scopus 로고    scopus 로고
    • Tourists' perceptions of relational quality service attributes: A cross-cultural study
    • Tsang N., Ap J. Tourists' perceptions of relational quality service attributes: A cross-cultural study. Journal of Travel Research 2007, 45:355-363.
    • (2007) Journal of Travel Research , vol.45 , pp. 355-363
    • Tsang, N.1    Ap, J.2
  • 51
    • 0002271779 scopus 로고
    • Models of consumer satisfaction: An extension
    • Tse D.K., Wilton P.C. Models of consumer satisfaction: An extension. Journal of Marketing Research 1988, 25:204-212.
    • (1988) Journal of Marketing Research , vol.25 , pp. 204-212
    • Tse, D.K.1    Wilton, P.C.2
  • 52
    • 56649111315 scopus 로고    scopus 로고
    • Tried and tested: The impact of online hotel reviews on consumer consideration
    • Vermeulen I.E., Seegers D. Tried and tested: The impact of online hotel reviews on consumer consideration. Tourism Management 2009, 30:123-127.
    • (2009) Tourism Management , vol.30 , pp. 123-127
    • Vermeulen, I.E.1    Seegers, D.2
  • 53
    • 84986105197 scopus 로고    scopus 로고
    • Tourists' perceptions towards and satisfaction with service quality in the cross-cultural service encounter: Implications for hospitality and tourism management
    • Weiermaier K. Tourists' perceptions towards and satisfaction with service quality in the cross-cultural service encounter: Implications for hospitality and tourism management. Managing Service Quality 2000, 10(6):397-409.
    • (2000) Managing Service Quality , vol.10 , Issue.6 , pp. 397-409
    • Weiermaier, K.1
  • 54
    • 67549112532 scopus 로고    scopus 로고
    • Value satisfaction and behavioral intentions in an adventure tourism context
    • Williams P., Soutar G.N. Value satisfaction and behavioral intentions in an adventure tourism context. Annals of Tourism Research 2009, 36(3):413-438.
    • (2009) Annals of Tourism Research , vol.36 , Issue.3 , pp. 413-438
    • Williams, P.1    Soutar, G.N.2
  • 55
    • 22944491556 scopus 로고    scopus 로고
    • Conceptualising 'value for the customer': An attributional, structural and dispositional analysis
    • Woodall T. Conceptualising 'value for the customer': An attributional, structural and dispositional analysis. Academy of Marketing Science Review 2003, 12:1-42.
    • (2003) Academy of Marketing Science Review , vol.12 , pp. 1-42
    • Woodall, T.1
  • 56
    • 7044247567 scopus 로고    scopus 로고
    • An examination of the effects of motivation and satisfaction on destination loyalty: A structural model
    • Yoon Y., Uysal M. An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management 2005, 26:45-56.
    • (2005) Tourism Management , vol.26 , pp. 45-56
    • Yoon, Y.1    Uysal, M.2
  • 57
    • 33746371037 scopus 로고    scopus 로고
    • A comparative analysis of international tourist's satisfaction in Mongolia
    • Yu L., Goulden M.A. A comparative analysis of international tourist's satisfaction in Mongolia. Tourism Management 2006, 27(6):1331-1342.
    • (2006) Tourism Management , vol.27 , Issue.6 , pp. 1331-1342
    • Yu, L.1    Goulden, M.A.2
  • 58
    • 78649837977 scopus 로고    scopus 로고
    • The perceived usefulness of blog postings: An extension of the expectancy-disconfirmation paradigm
    • Zehrer A., Crotts J.C., Magnini V.P. The perceived usefulness of blog postings: An extension of the expectancy-disconfirmation paradigm. Tourism Management 2011, 31(1):106-113.
    • (2011) Tourism Management , vol.31 , Issue.1 , pp. 106-113
    • Zehrer, A.1    Crotts, J.C.2    Magnini, V.P.3
  • 59
    • 0002667763 scopus 로고
    • Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence
    • Zeithaml V.A. Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing 1988, 52:2-22.
    • (1988) Journal of Marketing , vol.52 , pp. 2-22
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.