Psychometric Evaluation of the T-CSUQ: The Turkish Version of the Computer System Usability Questionnaire

International Journal of Human-Computer Interaction

Volumn 29, Issue 5, 2013, Pages 319-326

  Erdinç, Oǧuzhan ^a   Lewis, James R ^b  

^a TURKISH AIR FORCE ACADEMY   (Turkey)

^b IBM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CONSTRUCT VALIDITY; SYSTEM USABILITY; TURKISH LANGUAGE; TURKISHS; USER RESEARCH;

COMPUTER SYSTEMS; SURVEYS;

USABILITY ENGINEERING;

EID: 84876067783     PISSN: 10447318     EISSN: 15327590     Source Type: Journal    
DOI: 10.1080/10447318.2012.711702     Document Type: Article

References (40)

1. Aladwani, A. M. and Palvia, P. C. 2002. Developing and validating an instrument for measuring user perceived Web quality. Information & Management, 39: 467-476.
2. Bagheri, E. and Ghorbani, A. A. 2009. A belief-theoretic framework for the collaborative development and integration of para-consistent models. The Journal of Systems and Software, 82: 707-729.
3. Bangor, A., Kortum, P. T. and Miller, J. T. 2008. An empirical evaluation of the System Usability Scale. International Journal of Human-Computer Interaction, 24: 574-594.
4. Bargas-Avila, J. A., Lötscher, J., Orsini, S. and Opwis, K. 2009. Intranet Satisfaction Questionnaire: Development and validation of a questionnaire to measure user satisfaction with the Intranet. Computers in Human Behavior, 25: 1241-1250.
5. Baumgartner, H. and Steenkamp, J. B. E. M. 2001. Response styles in marketing research: A cross-national investigation. Journal of Marketing Research, 38: 143-156.
6. Cheung, G. W. and Rensvold, R. B. 2000. Assessing extreme and acquiescence response sets in cross-cultural research using structural equations modeling. Journal of Cross-Cultural Psychology, 31: 187-212.
7. Chow, M. and Chan, L. 2010. Development and evaluation of a compartmental picture archiving and communications system model for integration and visualization of multidisciplinary biomedical data to facilitate student learning health clinic. Computers & Education, 54: 733-741.
8. Christophersen, R. and Konradt, U. 2011. Reliability, validity, and sensitivity of a single-item measure of online store usability. International Journal of Human-Computer Studies, 69: 269-280.
9. Clarke, I. 2001. Extreme response style in cross-cultural research. International Marketing Review, 18: 301-324.
10. Erdinç, O. 2011. Turkish version of the IBM Computer System Usability Questionnaire (CSUQ): Adaptation and psychometric evaluation (Extended research report), Istanbul, Turkey: Department of Industrial Engineering, Turkish Air Force Academy. Available from the first author: erdinc.oguzhan@gmail.com
11. Finstad, K. 2010. The usability metric for user experience. Interacting with Computers, 22: 323-327.
12. Frias-Martinez, E., Chen, S.Y. and Liu, X. 2009. Evaluation of a personalized digital library based on cognitive styles: Adaptivity vs. adaptability. International Journal of Information Management, 29: 48-56.
13. Grimm, S. D. and Church, A. T. 1999. A cross-cultural study of response biases in personality measures. Journal of Research in Personality, 33: 415-441.
14. Kartakis, S. and Stephanidis, C. 2010. A design-and-play approach to accessible user interface development in Ambient Intelligence environments. Computers in Industry, 61: 318-328.
15. Kirakowski, J. (1996). The Software Usability Measurement Inventory: Background and usage. In P. Jordan, B. Thomas, & B. Weerdmeester (Eds.), Usability evaluation in industry (pp. 169-178). London, UK: Taylor & Francis. http://www.ucc.ie/hfrg/questionnaires/sumi/index.html (http://www.ucc.ie/hfrg/questionnaires/sumi/index.html)
16. Kirakowski, J. and Cierlik, B. 1998. "Measuring the usability of websites". In Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting, 424-428. Santa Monica, CA: HFES.
17. Landauer, T. K. 1997. "Behavioral research methods in human-computer interaction". In Handbook of human-computer interaction, Edited by: Helander, M., Landauer, T. K. and Prabhu, P. 203-227. Amsterdam: Elsevier.
18. Lascu, D. and Clow, K. E. 2008. Web site interaction satisfaction: Scale development consideration. Journal of Internet Commerce, 7: 359-378.
19. Lewis, J. R. 1991. User satisfaction questionnaires for usability studies: 1991 manual of directions for the ASQ and PSSUQ (Tech. Rep. No. 54.609), Boca Raton, FL: IBM Corporation.
20. Lewis, J. R. 1992a. Psychometric evaluation of the computer system usability questionnaire: The CSUQ (Tech. Rep. No. 54.723), Boca Raton, FL: IBM Corporation.
21. Lewis, J. R. 1992b. "Psychometric evaluation of the post-study system usability questionnaire: The PSSUQ". In Proceedings of the Human Factors Society 36th Annual Meeting, 1259-1263. Santa Monica, CA: Human Factors Society.
22. Lewis, J. R. 1995. IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use. International Journal of Human-Computer Interaction, 7: 57-78.
23. Lewis, J. R. 2002. Psychometric evaluation of the PSSUQ using data from five years of usability studies. International Journal of Human-Computer Interaction, 14: 463-488.
24. Lewis, J. R. 2012. "Usability testing". In Handbook of human factors and ergonomics, 4th, Edited by: Salvendy, G. 1267-1312. New York, NY: Wiley.
25. Lewis, J. R. and Sauro, J. 2009. "The factor structure of the System Usability Scale". In Human centered design, HCII 2009, Edited by: Kurosu, M. 94-103. Heidelberg, Germany: Springer-Verlag.
26. MacDorman, K. F., Whalen, T. J., Ho, C. and Patel, H. 2011. An improved usability measure based on novice and expert performance. International Journal of Human-Computer Interaction, 27: 280-302.
27. McNamara, N. and Kirakowski, J. 2011. Measuring user-satisfaction with electronic consumer products: The Consumer Products Questionnaire. International Journal of Human-Computer Studies, 69: 375-386.
28. Nunnally, J. C. 1978. Psychometric theory, New York, NY: McGraw-Hill.
29. Pereira, J. A., Quach, S., Hamid, J. S., Heidebrecht, C. L., Quan, S. D., Nassif, J.,and Kwong, J. C. 2012. Exploring the feasibility of integrating barcode scanning technology into vaccine inventory recording in seasonal influenza vaccination clinics. Vaccine, 30: 794-802.
30. Safar, J. A. and Turner, C. W. 2005. "Validation of a two factor structure of system trust". In Proceedings of the Human Factors and Ergonomics Society 49th Annual Meeting, 497-501. Santa Monica, CA: HFES.
31. Saleem, J. J., Haggstrom, D. A., Militello, L. G., Flanagan, M., Kiess, C. L., Arbuckle, N. and Doebbling, B. N. 2011. Redesign of a computerized clinical reminder for colorectal cancer screening: A human computer interaction evaluation. BMC Medical Informatics and Decision Making, 11: 1-11.
32. Sauro, J. 2011a. A practical guide to the System Usability Scale (SUS): Background, benchmarks & best practices, Denver, CO: Measuring Usability LLC.
33. Sauro, J. (2011b). The Standardized Universal Percentile Rank Questionnaire (SUPR-Q). http://www.suprq.com/ (http://www.suprq.com/)
34. Sauro, J. and Lewis, J. R. 2009. "Correlations among prototypical usability metrics: Evidence for the construct of usability". In Proceedings of CHI 2009, 1609-1618. Boston, MA: ACM.
35. Sauro, J. and Lewis, J. R. 2012. Quantifying the user experience: Practical statistics for user research, Burlington, MA: Morgan-Kaufmann.
36. Savidis, A., Grammenos, D. and Stephanidis, C. 2006. Developing inclusive e-learning systems. Universal Access in the Information Society, 5: 51-72.
37. Tullis, T. S. and Stetson, J. N. 2004. A comparison of questionnaires for assessing website usability, Minneapolis, MN: Paper presented at the Usability Professionals Association Annual Conference, June. UPA.
38. van de Vijver, F. J. R. and Leung, K. 2001. Personality in cultural context: Methodological issues. Journal of Personality, 69: 1007-1031.
39. van Lammeren, R., Houtkamp, J., Colijn, S., Hilferink, M. and Bouwman, A. 2010. Affective appraisal of 3D land use visualization. Computers, Environment and Urban Systems, 34: 465-475.
40. Wang, J. and Senecal, S. 2007. Measuring perceived website usability. Journal of Internet Commerce, 6: 97-112.