Modeling and optimization of a product-service system with additional service capacity and impatient customers

Computers and Operations Research

Volumn 40, Issue 8, 2013, Pages 1923-1937

  Li, Na ^a   Jiang, Zhibin ^a  

^a SHANGHAI JIAO TONG UNIVERSITY   (China)

Author keywords

Additional service capacity; Impatient customers; Markov chain; Product service system

Indexed keywords

IMPATIENT CUSTOMERS; MODELING AND OPTIMIZATION; NUMERICAL EXPERIMENTS; PRODUCT-SERVICE SYSTEMS; PRODUCTS AND SERVICES; PROFIT OPTIMIZATION; SERVICE CAPACITY; STATIONARY DISTRIBUTION;

ENVIRONMENTAL IMPACT; EXPERIMENTS; MARKOV PROCESSES; OPTIMIZATION; PROFITABILITY;

CUSTOMER SATISFACTION;

EID: 84875949853     PISSN: 03050548     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cor.2013.02.015     Document Type: Article

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