Social influence and knowledge management systems use: Evidence from panel data

MIS Quarterly: Management Information Systems

Volumn 37, Issue 1, 2013, Pages 299-313

  Wang, Yinglei ^a   Meister, Darren B ^b   Gray, Peter H ^c  

^a ACADIA UNIVERSITY   (Canada)

^b UNIVERSITY OF WESTERN ONTARIO   (Canada)

^c UNIVERSITY OF VIRGINIA   (United States)

Author keywords

Information technology diffusion; Knowledge management; Knowledge management systems; Longitudinal research; Social influence

Indexed keywords

DIFFUSION; HUMAN RESOURCE MANAGEMENT; INFORMATION MANAGEMENT; KNOWLEDGE BASED SYSTEMS; KNOWLEDGE MANAGEMENT;

HIERARCHICAL LEVEL; INFORMATION TECHNOLOGY DIFFUSION; INITIAL ADOPTION; KNOWLEDGE MANAGEMENT SYSTEM; LONGITUDINAL RESEARCH; MANAGEMENT CONSULTING; SOCIAL INFLUENCE; TECHNOLOGY DIFFUSION;

ECONOMIC AND SOCIAL EFFECTS;

EID: 84873966213     PISSN: 02767783     EISSN: 21629730     Source Type: Journal    
DOI: 10.25300/MISQ/2013/37.1.13     Document Type: Article

References (79)

1. Agarwal, R., Higgins, C., and Tanniru, M. R. 1991. "Technology Diffusion in a Centralized MIS Environment: Experiences at Carrier," Information & Management (20:1), pp. 61-70.
2. Ajzen, I. 1991. "The Theory of Planned Behavior," Organizational Behavior and Human Decision Processes (50:2), pp. 179-211.
3. Alavi, M., and Leidner, D. E. 2001. "Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues," MIS Quarterly (25:1), pp. 107-136.
4. Bajaj, A., and Nidumolu, S. R. 1998. "A Feedback Model to Understand Information System Usage," Information & Management (33:4), pp. 213-224.
5. Bandura, A. 1986. Social Foundations of Thought and Action: A Social Cognitive Theory, Englewood Cliffs, NJ: Prentice-Hall.
6. Belliveau, M. A., O'Reilly, C. A., and Wade, J. B. 1996. "Social Capital at the Top: Effects of Social Similarity and Status on CEO Compensation," Academy of Management Journal (39:6), pp. 1568-1593.
7. Bem, D. 1972. Self-Perception Theory, New York: Academic Press.
8. Berger, J., Cohen, B. P., and Zelditch, Jr., M. 1972. "Status Characteristics and Social Interaction," American Sociological Review (37:3), pp. 241-255.
9. Bhattacherjee, A. 2001. "Understanding Information Systems Continuance: An Expectation-Confirmation Model," MIS Quarterly (25:3), pp. 351-370.
10. Boudreau, M.-C., and Robey, D. 2005. "Enacting Integrated Information Technology: A Human Agency Perspective," Organization Science (16:1), pp. 3-18.
11. Burton-Jones, A., and Gallivan, M. J. 2007. "Toward a Deeper Understanding of System Usage in Organizations: A Multilevel Perspective," MIS Quarterly (31:4), pp. 657-680.
12. Carlson, P. J., and Davis, G. B. 1998. "An Investigation of Media Selection among Directors and Managers: From 'Self' to 'Other' Orientation," MIS Quarterly (22:3), pp. 335-362.
13. Certo, S. T., and Semadeni, M. 2006. "Strategy Research and Panel Data: Evidence and Implications," Journal of Management (32:3), pp. 449-471.
14. Compeau, D. R., Meister, D. B., and Higgins, C. A. 2007. "The Perceived Characteristics of Innovating: A Reconsideration," Journal of the Association for Information Systems (8:8), pp. 409-439.
15. Constant, D., Sproull, L., and Kiesler, S. 1996. "The Kindness of Strangers: The Usefulness of Electronic Weak Ties for Technical Advice," Organization Science (7:2), pp. 119-135.
16. Crenshaw, E. M., and Robison, K. K. 2006. "Jump-Starting the Internet Revolution: How Structural Conduciveness and Global Connections Help Diffuse the Internet," Journal of the Association for Information Systems (7:1), pp. 4-18.
17. Dennis, A., and Vessey, I. 2005. "Three Knowledge Management Strategies: Knowledge Hierarchies, Knowledge Markets, and Knowledge Communities," MIS Quarterly Executive (4:4), pp. 399-412.
18. Devaraj, S., and Kohli, R. 2003. "Performance Impacts of Information Technology: Is Actual Usage the Missing Link?," Management Science (49:3), pp. 273-289.
19. Dinev, T., and Hu, Q. 2007. "The Centrality of Awareness in the Formation of User Behavioral Intention toward Protective Information Technologies," Journal of the Association for Information Systems (8:7), pp. 386-408.
20. Driscoll, J. C., and Kraay, A. C. 1998. "Consistent Covariance Matrix Estimation with Spatially Dependent Panel Data," Review of Economics and Statistics (80:4), pp. 549-560.
21. Eagly, A. H., and Wood, W. 1982. "Inferred Sex Differences in Status as a Determinant of Gender Stereotypes About Social Influence," Journal of Personality and Social Psychology (43:5), pp. 915-928.
22. Farmer, S., Maslyn, J., Fedor, D., and Goodman, J. 1997. "Putting Upward Influence Strategies in Context," Journal of Organizational Behavior (18:1), pp. 17-42.
23. Fishbein, M., and Ajzen, I. 1975. Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Reading, MA: Addison-Wesley.
24. French, J. R. P., and Raven, B. 1959. "The Bases of Social Power," in Studies in Social Power, D. Cartwright (ed.), Ann Arbor, MI: Institute for Social Research, pp. 150-167.
25. Fulk, J. 1993. "Social Construction of Communication Technology," Academy of Management Journal (36:5), pp. 921-950.
26. Fulk, J., Steinfield, C., Schmitz, J., and Power, J. 1987. "A Social Information Processing Model of Media Use in Organizations," Communication Research (14:5), pp. 529-552.
27. Gallivan, M., Spitler, V., and Koufaris, M. 2005. "Does Information Technology Training Really Matter? A Social Information Processing Analysis of Coworkers' Influence on IT Usage in the Workplace," Journal of Management Information Systems (22:1), pp. 153-192.
28. Garud, R., and Kumaraswamy, A. 2005. "Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies," MIS Quarterly (29:1), pp. 9-33.
29. Gladwell, M. 2000. The Tipping Point: How Little Things Can Make a Big Difference, Boston: Little Brown.
30. Goodhue, D. L., and Thompson, R. L. 1995. "Task-Technology Fit and Individual Performance," MIS Quarterly (19:2), pp. 213-236.
31. Granovetter, M. S. 1973. "The Strength of Weak Ties," American Journal of Sociology (78:6), pp. 1360-1380.
32. Gray, P. H., Parise, S., and Iyer, B. 2011. "Innovation Impacts of Using Social Bookmarking Systems," MIS Quarterly (35:3), pp. 629-643.
33. Gray, P. H., and Ranta, D. 2010. "Networks of Excellence," in The Organizational Network Fieldbook, R. L. Cross, J. Singer, S. Colella, R. J. Thomas, and Y. Silverstone (eds.), San Francisco: Jossey-Bass, pp. 11-21.
34. Hansen, M. T. 1999. "The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge across Organization Subunits," Administrative Science Quarterly (44:1), pp. 82-111.
35. Haythornthwaite, C. 2002. "Strong, Weak, and Latent Ties and the Impact of New Media," The Information Society (18:5), pp. 385-401.
36. Hitt, L. M. 1999. "Information Technology and Firm Boundaries: Evidence from Panel Data," Information Systems Research (10:2), pp. 134-149.
37. Hofmann, D. A. 1997. "An Overview of the Logic and Rationale of Hierarchical Linear Models," Journal of Management (23:6), pp. 723-744.
38. Hofmann, D. A., and Gavin, M. B. 1998. "Centering Decisions in Hierarchical Linear Models: Implications for Research in Organizations," Journal of Management (24:5), pp. 623-641.
39. Hogarth, R. M., and Einhorn, H. J. 1992. "Order Effects in Belief Updating: The Belief Adjustment Model," Cognitive Psychology (24:1), pp. 1-55.
40. Hogg, M. A., and Terry, D. J. 2000. "Social Identity and Self- Categorization Processes in Organizational Contexts," Academy of Management Review (25:1), pp. 121-140.
41. Hong, S.-J., and Tam, K. Y. 2006. "Understanding the Adoption of Multipurpose Information Appliances: The Case of Mobile Data Services," Information Systems Research (17:2), pp. 162-179.
42. Howell, J., and Higgins, C. 1990. "Champions of Technological Innovation," Administrative Science Quarterly (35:2), pp. 317-341.
43. Jasperson, J. S., Carter, P. E., and Zmud, R. W. 2005. "A Comprehensive Conceptualization of Post-Adoptive Behaviors Associated with Information Technology Enabled Work Systems," MIS Quarterly (29:3), pp. 525-555.
44. Kankanhalli, A., Tan, B. C. Y., and Wei, K.-K. 2005. "Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation," MIS Quarterly (29:1), pp. 113-143.
45. Karahanna, E., Straub, D. W., and Chervany, N. L. 1999. "Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs," MIS Quarterly (23:2), pp. 183-213.
46. Kark, R., and Van Dijk, D. 2007. "Motivation to Lead, Motivation to Follow: The Role of the Self-Regulatory Focus in Leadership Processes," Academy of Management Review (32:2), pp. 500-528.
47. Keil, M., Tan, B. C. Y., Wei, K.-K., and Saarinen, T. 2000. "A Cross-Cultural Study on Escalation of Commitment Behavior in Software Projects," MIS Quarterly (24:2), pp. 299-325.
48. Kelman, H. C. 1958. "Compliance, Identification, and Internalization: Three Processes of Attitude Change," Journal of Conflict Resolution (2:1), pp. 51-60.
49. Kraut, R., Rice, R., Cool, C., and Fish, R. 1998. "Varieties of Social Influence: The Role of Utility and Norms in the Success of a New Communication Medium," Organization Science (9:4), pp. 437-453.
50. Latane, B. 1981. "The Psychology of Social Impact," American Psychologist (36:4), pp. 343-356.
51. Lee, Y., Lee, J., and Lee, Z. 2006. "Social Influence on Technology Acceptance Behavior: Self-Identity Theory Perspective," The Database for Advances in Information Systems (37:2/3), pp. 60-75.
52. Levin, D. Z., and Cross, R. 2004. "The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer," Management Science (50:11), pp. 1477-1490.
53. Lewis, W., Agarwal, R., and Sambamurthy, V. 2003. "Sources of Influence on Beliefs About Information Technology Use: An Empirical Study of Knowledge Workers," MIS Quarterly (27:4), pp. 657-678.
54. Malhotra, Y., and Galletta, D. 2005. "A Multidimensional Commitment Model of Volitional Systems Adoption and Usage Behavior," Journal of Management Information Systems (22:1), pp. 117-151.
55. Melone, N. P. 1990. "A Theoretical Assessment of the User- Satisfaction Construct," Management Science (36:1), pp. 76-91.
56. Menard, S. 1995. Applied Logistic Regression Analysis: Quantitative Applications in the Social Sciences, Thousand Oaks, CA: Sage Publications.
57. Menon, T., and Pfeffer, J. 2003. "Valuing Internal vs. External Knowledge: Explaining the Preference for Outsiders," Management Science (49:4), pp. 497-513.
58. Myers, R. H. 1990. Classical and Modern Regression with Applications, Boston,: PWS-Kent Publishing.
59. nd ed.), Homewood, IL: Richard D.
60. Irwin. Pickering, J. M., and King, J. L. 1995. "Hardwiring Weak Ties: Interorganizational Computer-Mediated Communication, Occupational Communities, and Organizational Change," Organization Science (6:4), pp. 479-486.
61. Purvis, R. L., Sambamurthy, V., and Zmud, R. W. 2001. "The Assimilation of Knowledge Platforms in Organizations: An Empirical Investigation," Organization Science (12:2), pp. 117-135.
62. Rice, R., and Aydin, C. 1991. "Attitudes Toward New Organizational Technology: Network Proximity as a Mechanism for Social Information Processing," Administrative Science Quarterly (36:2), pp. 219-244.
63. Rich, G. 1997. "The Sales Manager as a Role Model: Effects on Trust, Job Satisfaction, and Performance of Salespeople," Journal of the Academy of Marketing Science (25:4), pp. 319-328.
64. Rogers, E. M. 2003. Diffusion of Innovation, New York: The Free Press.
65. Salancik, G. R., and Pfeffer, J. 1978. "A Social Information Processing Approach to Job Attitudes and Task Design," Administrative Science Quarterly (23:2), pp. 224-253.
66. Schewe, C. D. 1976. "The Management Information System User: An Exploratory Behavioral Analysis," Academy of Management Journal (19:4), pp. 577-590.
67. Schilit, W., and Locke, E. 1982. "A Study of Upward Influence in Organizations," Administrative Science Quarterly (27:2), pp. 304-316.
68. Taylor, S., and Todd, P. A. 1995. "Understanding Information Technology Usage: A Test of Competing Models," Information Systems Research (6:2), pp. 144-176.
69. Thompson, R. L., Higgins, C. A., and Howell, J. M. 1991. "Personal Computing: Toward a Conceptual Model of Utilization," MIS Quarterly (15:1), pp. 125-143.
70. van Maanen, J. 1991. "The Smile Factory: Work at Disneyland," in Reframing Organizational Culture, P. J. Frost, L. F. Moore, M. Reis Louis, C. C. Lundberg, and J. Martin (eds.), Thousand Oaks, CA: Sage Publications, pp. 58-76.
71. Vandenbosch, B., and Huff, S. L. 1997. "Searching and Scanning: How Executives Obtain Information from Executive Information Systems," MIS Quarterly (21:1), pp. 81-107.
72. Venkatesh, V., and Davis, F. D. 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science (46:2), pp. 186-204.
73. Venkatesh, V., and Morris, M. G. 2000. "Why Don't Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior," MIS Quarterly (24:1), pp. 115-139.
74. Venkatesh, V., Morris, M., and Ackerman, P. 2000. "A Longitudinal Field Investigation of Gender Differences in Individual Technology Adoption Decision-Making Processes," Organizational Behavior and Human Decision Processes (83:1), pp. 33-60.
75. Venkatesh, V., Morris, M. G., Davis, G. B., and Davis, F. D. 2003. "User Acceptance of Information Technology: Toward a Unified View," MIS Quarterly (27:3), pp. 425-478.
76. Walden, E., and Browne, G. 2009. "Sequential Adoption Theory: A Theory for Understanding Herding Behavior in Early Adoption of Novel Technologies," Journal of the Association for Information Systems (10:1), pp. 31-62.
77. Webster, J., and Trevino, L. K. 1995. "Rational and Social Theories as Complementary Explanations of Communication Media Choices: Two Policy-Capturing Studies," Academy of Management Journal (38:6), pp. 1544-1572.
78. Weisband, S., Schneider, S., and Connolly, T. 1995. "Computer- Mediated Communication and Social Information: Status Salience and Status Differences," Academy of Management Journal (38:4), pp. 1124-1151.
79. Wenger, E. 1998. Communities of Practice: Learning, Meaning, and Identity, Cambridge, UK: Cambridge University Press.