How do lay people assess the quality of physicians' communicative responses to patients' emotional cues and concerns? An international multicentre study based on videotaped medical consultations

Patient Education and Counseling

Volumn 90, Issue 3, 2013, Pages 347-353

  Mazzi, Maria Angela ^a   Bensing, Jozien ^b   Rimondini, Michela ^a   Fletcher, Ian ^c   van Vliet, Liesbeth ^b   Zimmermann, Christa ^a   Deveugele, Myriam ^d  

^a UNIVERSITY OF VERONA   (Italy)

^b UTRECHT UNIVERSITY   (Netherlands)

^c UNIVERSITY OF LIVERPOOL   (United Kingdom)

^d GHENT UNIVERSITY   (Belgium)

Author keywords

Emotional expressions; GULiVer; Patient perspective; Physicians' communicative responses; VR CoDES

Indexed keywords

ADULT; ARTICLE; CLINICAL ASSESSMENT; COMMUNICATION SKILL; CONSULTATION; DOCTOR PATIENT RELATION; EDUCATIONAL STATUS; EMOTIONALITY; HEALTH CARE QUALITY; HUMAN; INTERPERSONAL COMMUNICATION; MEDICAL EDUCATION; PHYSICIAN ATTITUDE; PRIORITY JOURNAL; QUALITY CONTROL;

ADOLESCENT; ADULT; COMMUNICATION; EMPATHY; FEMALE; HUMANS; MALE; MIDDLE AGED; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS; QUALITY OF HEALTH CARE; VIDEOTAPE RECORDING; YOUNG ADULT;

EID: 84873477988     PISSN: 07383991     EISSN: 18735134     Source Type: Journal    
DOI: 10.1016/j.pec.2011.06.010     Document Type: Article

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