메뉴 건너뛰기




Volumn 33, Issue 2, 2013, Pages 159-180

Enterprise imaging: Representing complex multi-organizational service enterprises

Author keywords

Co creation; Multi organizational; Public sector; Public sector organizations; Service; Service industries; Visualisation

Indexed keywords


EID: 84872905749     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/01443571311295617     Document Type: Article
Times cited : (20)

References (59)
  • 1
    • 70450055229 scopus 로고    scopus 로고
    • Dynamic capability building in service value networks for achieving service innovation
    • Agarwal, R. and Selen, W. (2009), "Dynamic capability building in service value networks for achieving service innovation" in Decision Sciences, Vol. 40, No. 3, pp. 431-75.
    • (2009) Decision Sciences , vol.40 , Issue.3 , pp. 431-475
    • Agarwal, R.1    Selen, W.2
  • 3
    • 44249115816 scopus 로고    scopus 로고
    • Complexity of service value networks: Conceptualization and empirical investigation
    • Basole, R.C. and Rouse, W.B. (2008), "Complexity of service value networks: conceptualization and empirical investigation" in IBM Systems Journal, Vol. 47, No. 1, pp. 53-70.
    • (2008) IBM Systems Journal , vol.47 , Issue.1 , pp. 53-70
    • Basole, R.C.1    Rouse, W.B.2
  • 4
    • 33846498492 scopus 로고    scopus 로고
    • Enterprise management: A new frontier for organizations
    • Binder, M. and Clegg, B. (2007), "Enterprise management: a new frontier for organizations" in International Journal of Production Economics, Vol. 106, No. 2, pp. 409-30.
    • (2007) International Journal of Production Economics , vol.106 , Issue.2 , pp. 409-430
    • Binder, M.1    Clegg, B.2
  • 7
    • 0036638032 scopus 로고    scopus 로고
    • A pragmatic view of knowledge and boundaries: Boundary objects in new product development
    • Carlile, P. (2002), "A pragmatic view of knowledge and boundaries: boundary objects in new product development" in Organization Science, Vol. 13, No. 4, pp. 442-55.
    • (2002) Organization Science , vol.13 , Issue.4 , pp. 442-455
    • Carlile, P.1
  • 10
    • 84860050068 scopus 로고    scopus 로고
    • Charting a path towards integrated solutions
    • Spring
    • Davies, A., Brady, T. and Hobday, M. (2006), "Charting a path towards integrated solutions" in Sloan Management Review, Spring, pp. 38-49.
    • (2006) Sloan Management Review , pp. 38-49
    • Davies, A.1    Brady, T.2    Hobday, M.3
  • 11
    • 84855742336 scopus 로고    scopus 로고
    • Department of Defense, Washington, DC Department of Defense
    • Department of Defense (2010), Quadrennial Defense Review Report, Department of Defense, Washington, DC.
    • (2010) Quadrennial Defense Review Report
  • 12
    • 1242328544 scopus 로고    scopus 로고
    • Blueprinting the service company: Managing service processes efficiently
    • Fleiß, S. and Kleinaltenkamp, M. (2004), "Blueprinting the service company: managing service processes efficiently" in Journal of Business Research, Vol. 57, pp. 392-404.
    • (2004) Journal of Business Research , vol.57 , pp. 392-404
    • Fleiß, S.1    Kleinaltenkamp, M.2
  • 13
    • 33645708913 scopus 로고    scopus 로고
    • Five misunderstandings about case-study research
    • Flyvberg, B. (2006), "Five misunderstandings about case-study research" in Qualitative Inquiry, Vol. 12, No. 2, pp. 219-45.
    • (2006) Qualitative Inquiry , vol.12 , Issue.2 , pp. 219-245
    • Flyvberg, B.1
  • 15
    • 77951257686 scopus 로고    scopus 로고
    • Networks of mind and networks of organizations: The map metaphor in business network research
    • Geiger, S. and Finch, J. (2010), "Networks of mind and networks of organizations: the map metaphor in business network research" in Industrial Marketing Management, Vol. 39, pp. 381-9.
    • (2010) Industrial Marketing Management , vol.39 , pp. 381-389
    • Geiger, S.1    Finch, J.2
  • 16
    • 0000525459 scopus 로고
    • Cognitive dimensions of notations
    • Sutcliffe, A., Macaulay, L. (Eds.), CUP, Cambridge
    • Green, T.R.G. (1989), "Cognitive dimensions of notations" Sutcliffe, A. and Macaulay, L. (Eds.), People and Computers V, CUP, Cambridge.
    • (1989) People and Computers V
    • Green, T.R.G.1
  • 18
    • 42049113579 scopus 로고    scopus 로고
    • Theoretical perspectives on the coordination of supply chains
    • Holweg, M. and Pil, F.K. (2008), "Theoretical perspectives on the coordination of supply chains" in Journal of Operations Management, Vol. 26, pp. 389-406.
    • (2008) Journal of Operations Management , vol.26 , pp. 389-406
    • Holweg, M.1    Pil, F.K.2
  • 19
    • 17844388595 scopus 로고    scopus 로고
    • Using end user visualization environments to mediate conversations: A 'communicative dimensions' frame-work
    • Hundhausen, C. (2005), "Using end user visualization environments to mediate conversations: a 'communicative dimensions' frame-work" in Journal of Visual Language and Computing, Vol. 16, No. 3, pp. 153-85.
    • (2005) Journal of Visual Language and Computing , vol.16 , Issue.3 , pp. 153-185
    • Hundhausen, C.1
  • 20
    • 0040439838 scopus 로고
    • The ABC's of service system blueprinting
    • Britner, M.J., Cosby, L.A. (Eds.), American Marketing Association, Chicago, IL
    • Kingman-Brundage, J. (1989), "The ABC's of service system blueprinting" in Britner, M.J. and Cosby, L.A. (Eds.), Designing a Winning Service Strategy, American Marketing Association, Chicago, IL, pp. 30-43.
    • (1989) Designing a Winning Service Strategy , pp. 30-43
    • Kingman-Brundage, J.1
  • 21
    • 0004921860 scopus 로고
    • Service mapping: Gaining a concrete perspective on service system design
    • Eberhard, E.S., Christopher, W.F. (Eds.), Amacon, New York, NY
    • Kingman-Brundage, J. (1993), "Service mapping: gaining a concrete perspective on service system design" in Eberhard, E.S. and Christopher, W.F. (Eds.), The Service Quality Handbook, Amacon, New York, NY, pp. 148-63.
    • (1993) The Service Quality Handbook , pp. 148-163
    • Kingman-Brundage, J.1
  • 22
    • 44949176619 scopus 로고    scopus 로고
    • Facing management choices: An analysis of managerial choices in 18 complex environmental public/private partnership projects
    • Klijn, E.H., Edelenbos, J., Kort, M. and van Twist, M.J.W. (2008), "Facing management choices: an analysis of managerial choices in 18 complex environmental public/private partnership projects" in International Review of Administrative Sciences, Vol. 74, pp. 251-82.
    • (2008) International Review of Administrative Sciences , vol.74 , pp. 251-282
    • Klijn, E.H.1    Edelenbos, J.2    Kort, M.3    van Twist, M.J.W.4
  • 23
    • 0012454180 scopus 로고    scopus 로고
    • Objectual practice
    • Schatzki, T.R., Knorr Cetina, K., von Savigny, E. (Eds.), Routledge, London
    • Knorr Cetina, K. (2001), "Objectual practice" in Schatzki, T.R., Knorr Cetina, K. and von Savigny, E. (Eds.), The Practice Turn in Contemporary Theory, Routledge, London, pp. 175-88.
    • (2001) The Practice Turn in Contemporary Theory , pp. 175-188
    • Knorr Cetina, K.1
  • 24
    • 84993030021 scopus 로고    scopus 로고
    • Supply chain management: Implementation issues and research opportunities
    • Lambert, D.M., Cooper, M.C. and Pagh, J.D. (1998), "Supply chain management: implementation issues and research opportunities" in International Journal of Logistics Management, Vol. 9, No. 2, pp. 1-19.
    • (1998) International Journal of Logistics Management , vol.9 , Issue.2 , pp. 1-19
    • Lambert, D.M.1    Cooper, M.C.2    Pagh, J.D.3
  • 27
    • 18844435400 scopus 로고    scopus 로고
    • Building an enterprise process view using cognitive mapping
    • McCormak, K. and Rauseo, N. (2005), "Building an enterprise process view using cognitive mapping" in Business Process Management Journal, Vol. 11, No. 1, pp. 63-74.
    • (2005) Business Process Management Journal , vol.11 , Issue.1 , pp. 63-74
    • McCormak, K.1    Rauseo, N.2
  • 29
    • 0000134836 scopus 로고
    • Visual data in organizational research
    • Meyer, A.D. (1991), "Visual data in organizational research" in Organization Science, Vol. 2, No. 2, pp. 218-36.
    • (1991) Organization Science , vol.2 , Issue.2 , pp. 218-236
    • Meyer, A.D.1
  • 32
    • 0001038757 scopus 로고
    • Clients as 'partial' employees: Role development in client participation
    • Mills, P.K. and Morris, J.H. (1986), "Clients as 'partial' employees: role development in client participation" in Academy of Management Review, Vol. 11, No. 4, pp. 726-35.
    • (1986) Academy of Management Review , vol.11 , Issue.4 , pp. 726-735
    • Mills, P.K.1    Morris, J.H.2
  • 33
    • 0020740050 scopus 로고
    • Motivating the client/employee system as a service production strategy
    • Mills, P.K., Chase, R.B. and Margulies, N. (1983), "Motivating the client/employee system as a service production strategy" in Academy of Management Review, Vol. 8, No. 2, pp. 301-10.
    • (1983) Academy of Management Review , vol.8 , Issue.2 , pp. 301-310
    • Mills, P.K.1    Chase, R.B.2    Margulies, N.3
  • 34
    • 49749149411 scopus 로고    scopus 로고
    • Defence industrial strategy
    • Defence White Paper, Command 6697, Presented to UK Parliament by the Secretary of State for Defence, Ministry of Defence, UK, December
    • MoD (2005), "Defence industrial strategy", Defence White Paper, Command 6697, Presented to UK Parliament by the Secretary of State for Defence, Ministry of Defence, UK, December.
    • (2005)
    • MoD1
  • 35
    • 70350345486 scopus 로고    scopus 로고
    • Exploring the financial consequences of the servitization of manufacturing
    • Neely, A. (2008), "Exploring the financial consequences of the servitization of manufacturing." in Operations Management Research, Vol. 1, No. 2, pp. 103-18.
    • (2008) Operations Management Research , vol.1 , Issue.2 , pp. 103-118
    • Neely, A.1
  • 36
    • 48349124960 scopus 로고    scopus 로고
    • Service co-production and value co-creation: The case for a service-oriented architecture (SOA)
    • Ordanini, A. and Pasini, P. (2008), "Service co-production and value co-creation: the case for a service-oriented architecture (SOA)" in European Management Journal, Vol. 26, No. 5, pp. 289-97.
    • (2008) European Management Journal , vol.26 , Issue.5 , pp. 289-297
    • Ordanini, A.1    Pasini, P.2
  • 37
    • 84996579833 scopus 로고    scopus 로고
    • Complexity management
    • Ng, I., Parry, G., Wild, P., McFarlane, D., Tasker, P. (Eds.), Springer, London
    • Parry, G., Purchase, V. and Mills, J.F. (2011), "Complexity management" Ng, I., Parry, G., Wild, P., McFarlane, D. and Tasker, P. (Eds.), Complex Engineering Service: Concepts and Research, Springer, London.
    • (2011) Complex Engineering Service: Concepts and Research
    • Parry, G.1    Purchase, V.2    Mills, J.F.3
  • 40
    • 0002422766 scopus 로고    scopus 로고
    • Co-opting customer competence
    • Prahalad, C.K. and Ramaswamy, V. (2000), "Co-opting customer competence" in Harvard Business Review, Vol. 78, No. 1, pp. 79-87.
    • (2000) Harvard Business Review , vol.78 , Issue.1 , pp. 79-87
    • Prahalad, C.K.1    Ramaswamy, V.2
  • 41
    • 1642630405 scopus 로고    scopus 로고
    • The new frontier of experience innovation
    • Prahalad, C.K. and Ramaswamy, V. (2003), "The new frontier of experience innovation" in MIT Sloan Management Review, Vol. 44, No. 4, pp. 12-18.
    • (2003) MIT Sloan Management Review , vol.44 , Issue.4 , pp. 12-18
    • Prahalad, C.K.1    Ramaswamy, V.2
  • 42
    • 84865961417 scopus 로고    scopus 로고
    • A multi-organisational approach to service delivery
    • Macintyre, M., Parry, G., Angelis, J. (Eds.), Springer, New York, NY
    • Purchase, V., Mills, J. and Parry, G. (2011a), "A multi-organisational approach to service delivery" Macintyre, M., Parry, G. and Angelis, J. (Eds.), Service Design and Delivery, Springer, New York, NY.
    • (2011) Service Design and Delivery
    • Purchase, V.1    Mills, J.2    Parry, G.3
  • 43
    • 84993998425 scopus 로고    scopus 로고
    • Service enterprise transformation
    • Ng, I., Parry, G., Wild, P., McFarlane, D., Tasker, P. (Eds.), Springer, London
    • Purchase, V., Mills, J. and Parry, G. (2011b), "Service enterprise transformation" Ng, I., Parry, G., Wild, P., McFarlane, D. and Tasker, P. (Eds.), Complex Engineering Service: Concepts and Research, Springer, London.
    • (2011) Complex Engineering Service: Concepts and Research
    • Purchase, V.1    Mills, J.2    Parry, G.3
  • 45
    • 0002433505 scopus 로고    scopus 로고
    • Value co-production: Intellectual origins and implications for practice and research
    • Ramirez, R. (1999), "Value co-production: intellectual origins and implications for practice and research" in Strategic Management Journal, Vol. 20, No. 1, pp. 49-65.
    • (1999) Strategic Management Journal , vol.20 , Issue.1 , pp. 49-65
    • Ramirez, R.1
  • 46
    • 0000426487 scopus 로고
    • Designing services that deliver
    • January/February
    • Shostack, L. (1984), "Designing services that deliver" in Harvard Business Review, January/February, pp. 133-9.
    • (1984) Harvard Business Review , pp. 133-139
    • Shostack, L.1
  • 49
    • 84970642045 scopus 로고
    • Institutional ecology, 'translations' and boundary objects: Amateurs and professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39
    • Star, S.L. and Griesemer, J.R. (1989), "Institutional ecology, 'translations' and boundary objects: amateurs and professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39" in Social Studies of Science, Vol. 19, No. 3, pp. 387-420.
    • (1989) Social Studies of Science , vol.19 , Issue.3 , pp. 387-420
    • Star, S.L.1    Griesemer, J.R.2
  • 51
    • 77954023605 scopus 로고    scopus 로고
    • available at, (accessed February 2010) UK National Audit Office
    • UK National Audit Office (2007), Transforming Logistics Support for Fast Jets, available at: www.nao.org.uk/publications/nao_reports/06-07/0607825.pdf (accessed February 2010).
    • (2007) Transforming Logistics Support for Fast Jets
  • 53
    • 85063260164 scopus 로고    scopus 로고
    • Service-dominant logic: What it is, what it is not, what it might be
    • Lusch, R.F., Vargo, S.L. (Eds.), ME Sharpe, Armonk, NY
    • Vargo, S.L. and Lusch, R.F. (2008), "Service-dominant logic: what it is, what it is not, what it might be" in Lusch, R.F. and Vargo, S.L. (Eds.), The Service-Dominant Logic of Marketing: Dialog, Debate and Directions, ME Sharpe, Armonk, NY, pp. 43-56.
    • (2008) The Service-Dominant Logic of Marketing: Dialog, Debate and Directions , pp. 43-56
    • Vargo, S.L.1    Lusch, R.F.2
  • 54
    • 84986077150 scopus 로고    scopus 로고
    • Implementing value strategy through the value chain
    • Walters, D. and Lancaster, G. (2000), "Implementing value strategy through the value chain" in Management Decision, Vol. 38, No. 3, pp. 160-78.
    • (2000) Management Decision , vol.38 , Issue.3 , pp. 160-178
    • Walters, D.1    Lancaster, G.2
  • 58
    • 0033272747 scopus 로고    scopus 로고
    • Network structure in virtual organizations
    • Ahuja, M.K. and Corley, K.M. (1999), "Network structure in virtual organizations" in Organization Science, Vol. 10, No. 6, pp. 741-57.
    • (1999) Organization Science , vol.10 , Issue.6 , pp. 741-757
    • Ahuja, M.K.1    Corley, K.M.2
  • 59
    • 60349102629 scopus 로고    scopus 로고
    • Knowledge practices in design: The role of visual representations as 'epistemic objects'
    • Ewenstein, B. and Whyte, J. (2009), "Knowledge practices in design: the role of visual representations as 'epistemic objects'" in Organization Studies, Vol. 30, No. 7, pp. 7-30.
    • (2009) Organization Studies , vol.30 , Issue.7 , pp. 7-30
    • Ewenstein, B.1    Whyte, J.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.