메뉴 건너뛰기




Volumn 17, Issue 1, 2013, Pages 59-69

Assessing the effectiveness of a performance evaluation system in the public health care sector: Some novel evidence from the Tuscany region experience

Author keywords

Benchmarking; Constructivist approach; Governance; Multidimensional performance evaluation system

Indexed keywords


EID: 84872676393     PISSN: 13853457     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10997-012-9218-5     Document Type: Article
Times cited : (72)

References (46)
  • 1
    • 84872685964 scopus 로고    scopus 로고
    • I sistemi di governance dei servizi sanitari regionali
    • AAVV
    • AAVV (2007). I sistemi di governance dei servizi sanitari regionali. Roma: Quaderni Formez, n. 57, pp. 324.
    • (2007) Roma: Quaderni Formez , vol.57 , pp. 324
  • 2
    • 0011079056 scopus 로고    scopus 로고
    • The meaning of balanced scorecards in the healthcare organization
    • Aidemark, L. G. (2001). The meaning of balanced scorecards in the healthcare organization. Financial Accountability & Management, 17(1), 23-40.
    • (2001) Financial Accountability & Management , vol.17 , Issue.1 , pp. 23-40
    • Aidemark, L.G.1
  • 5
    • 84862652562 scopus 로고    scopus 로고
    • Review of the literature of balanced scorecard and performance measurement: The case of healthcare organizations
    • Ba-Abaad, K. M. (2009). Review of the literature of balanced scorecard and performance measurement: The case of healthcare organizations. Business e-Bulletin, 1(1), 33-47.
    • (2009) Business E-Bulletin , vol.1 , Issue.1 , pp. 33-47
    • Ba-Abaad, K.M.1
  • 6
    • 84992885981 scopus 로고    scopus 로고
    • Setting targets for health care performance: Lessons from a case study of the English NHS
    • Bevan, G. (2006). Setting targets for health care performance: Lessons from a case study of the English NHS. National Institute Economic Review, 197, 67-79.
    • (2006) National Institute Economic Review , vol.197 , pp. 67-79
    • Bevan, G.1
  • 8
    • 33747180819 scopus 로고    scopus 로고
    • What's measured is what matters: Targets and Gaming in the English Public Health Care System
    • Bevan, G., & Hood, C. (2006). What's measured is what matters: Targets and Gaming in the English Public Health Care System. Public Administration, 84(3), 517-538.
    • (2006) Public Administration , vol.84 , Issue.3 , pp. 517-538
    • Bevan, G.1    Hood, C.2
  • 9
    • 4544339898 scopus 로고    scopus 로고
    • Performance effects of using the balanced scorecard: A note on the Dutch experience
    • Braam, G. J. M., & Nijssen, J. (2004). Performance effects of using the balanced scorecard: A note on the Dutch experience. Long Range Planning, 37(4), 335-349.
    • (2004) Long Range Planning , vol.37 , Issue.4 , pp. 335-349
    • Braam, G.J.M.1    Nijssen, J.2
  • 10
    • 84864524182 scopus 로고    scopus 로고
    • What might the English NHS learn about quality from Tuscany? Moving from financial and bureaucratic incentives towards 'social' drivers
    • Brown, P., Vainieri, M., Bonini, A., Nuti, S., & Calnan, M. (2012). What might the English NHS learn about quality from Tuscany? Moving from financial and bureaucratic incentives towards 'social' drivers. Social and Public Policy Review, 6(1).
    • (2012) Social and Public Policy Review , vol.6 , Issue.1
    • Brown, P.1    Vainieri, M.2    Bonini, A.3    Nuti, S.4    Calnan, M.5
  • 13
    • 33847173757 scopus 로고    scopus 로고
    • The NHS performance assessment framework as a balanced scorecard approach
    • Chang, L. (2007). The NHS performance assessment framework as a balanced scorecard approach. International Journal of Public Sector Management, 20(2), 101-117.
    • (2007) International Journal of Public Sector Management , vol.20 , Issue.2 , pp. 101-117
    • Chang, L.1
  • 14
    • 0036052206 scopus 로고    scopus 로고
    • The NHS performance assessment framework. A balanced scorecard approach?
    • Chang, L., Lin, S. W., & Northcott, D. N. (2002). The NHS performance assessment framework. A balanced scorecard approach? Journal of Management in Medicine, 16, 345-358.
    • (2002) Journal of Management in Medicine , vol.16 , pp. 345-358
    • Chang, L.1    Lin, S.W.2    Northcott, D.N.3
  • 15
    • 2942689985 scopus 로고    scopus 로고
    • An investigation of the effect of balanced scorecard implementation on financial performance
    • Davis, S., & Albright, T. (2004). An investigation of the effect of balanced scorecard implementation on financial performance. Management Accounting Research, 15(2), 135-153.
    • (2004) Management Accounting Research , vol.15 , Issue.2 , pp. 135-153
    • Davis, S.1    Albright, T.2
  • 16
    • 0025930128 scopus 로고
    • The performance measurement manifesto
    • Eccles, R. G. (1991). The performance measurement manifesto. Harvard Business Review, 1, 131-137.
    • (1991) Harvard Business Review , vol.1 , pp. 131-137
    • Eccles, R.G.1
  • 17
    • 33645909891 scopus 로고    scopus 로고
    • Bringing human resources to the table: Utilization of an HR balanced scorecard at mayo clinic
    • Fottler, M. D., Erickson, E., & Rivers, P. A. (2006). Bringing human resources to the table: Utilization of an HR balanced scorecard at mayo clinic. HealthCare Management Review, 31(1), 64-72.
    • (2006) HealthCare Management Review , vol.31 , Issue.1 , pp. 64-72
    • Fottler, M.D.1    Erickson, E.2    Rivers, P.A.3
  • 19
    • 0037363430 scopus 로고    scopus 로고
    • Does publicizing hospital performance stimulate quality improvement efforts?
    • Hibbard, J. H., Stockard, J., & Martin, T. (2003). Does publicizing hospital performance stimulate quality improvement efforts? Health Affairs, 22(2), 84-94.
    • (2003) Health Affairs , vol.22 , Issue.2 , pp. 84-94
    • Hibbard, J.H.1    Stockard, J.2    Martin, T.3
  • 20
    • 61849136115 scopus 로고    scopus 로고
    • Making performance indicators work: The experience of using consensus indicators for external assessment of health and social services at regional level in Spain
    • Hilarion, P., Suñola, R., Groene, O., Vallejo, P., Herrera, E., & Saura, R. M. (2009). Making performance indicators work: The experience of using consensus indicators for external assessment of health and social services at regional level in Spain. Health Policy, 90(1), 94-103.
    • (2009) Health Policy , vol.90 , Issue.1 , pp. 94-103
    • Hilarion, P.1    Suñola, R.2    Groene, O.3    Vallejo, P.4    Herrera, E.5    Saura, R.M.6
  • 21
    • 0001300259 scopus 로고
    • The poverty of management control philosophy
    • Hofstede, G. (1978). The poverty of management control philosophy. The Academy of Management Review, 3(3), 450-461.
    • (1978) The Academy of Management Review , vol.3 , Issue.3 , pp. 450-461
    • Hofstede, G.1
  • 22
    • 84970761048 scopus 로고
    • Contemporary public management: A new global paradigm?
    • Hood, C. (1995). Contemporary public management: A new global paradigm? Public Policy and Administration, 10(2), 104-117.
    • (1995) Public Policy and Administration , vol.10 , Issue.2 , pp. 104-117
    • Hood, C.1
  • 23
    • 84950657071 scopus 로고
    • Public service performance evaluation: A strategic perspective
    • Jackson, P. M. (1993). Public service performance evaluation: A strategic perspective. Public Money & Management, 13, 9-14.
    • (1993) Public Money & Management , vol.13 , pp. 9-14
    • Jackson, P.M.1
  • 24
  • 25
    • 0001146851 scopus 로고
    • The constructive approach in management accounting research journal of management
    • June
    • Kasanen, E., Lukka, K., & Siitonen, A. (1993). The constructive approach in management accounting research journal of management. Accounting Research, 5(June), 243-264.
    • (1993) Accounting Research , vol.5 , pp. 243-264
    • Kasanen, E.1    Lukka, K.2    Siitonen, A.3
  • 26
    • 0007218262 scopus 로고    scopus 로고
    • Strategic performance management: A balanced approach to performance management issues in local government
    • Kloot, L., & Martin, J. (2000). Strategic performance management: A balanced approach to performance management issues in local government. Management Accounting Research, 11(2), 231-251.
    • (2000) Management Accounting Research , vol.11 , Issue.2 , pp. 231-251
    • Kloot, L.1    Martin, J.2
  • 27
    • 0011520228 scopus 로고    scopus 로고
    • Accounting and the New Public Management: Instruments of substantive efficiency or a rationalising modernity?
    • Lapsley, I. (1999). Accounting and the New Public Management: Instruments of substantive efficiency or a rationalising modernity? Financial Accountability & Management, 15(3/4), 201-207.
    • (1999) Financial Accountability & Management , vol.15 , Issue.3-4 , pp. 201-207
    • Lapsley, I.1
  • 28
    • 0032913702 scopus 로고    scopus 로고
    • Public disclosure of health care performance reports: Experience, evidence and issue for policy
    • Leatherman, S., & McCarty, D. (1999). Public disclosure of health care performance reports: Experience, evidence and issue for policy. International Journal for Quality in Healthcare, 11(2), 93-105.
    • (1999) International Journal for Quality in Healthcare , vol.11 , Issue.2 , pp. 93-105
    • Leatherman, S.1    McCarty, D.2
  • 30
    • 0034101294 scopus 로고    scopus 로고
    • Public disclosure of performance data: Learning from the US experience
    • Marshall, M. N., Shekelle, P. G., Leatherman, S., & Brook, H. (2000). Public disclosure of performance data: Learning from the US experience. Quality in Health Care, 9, 53-57.
    • (2000) Quality in Health Care , vol.2000 , Issue.9 , pp. 53-57
    • Marshall, M.N.1    Shekelle, P.G.2    Leatherman, S.3    Brook, H.4
  • 31
    • 0035648839 scopus 로고    scopus 로고
    • Performance measurement and institutional processes: A study of managerial responses to public sector reform
    • Modell, S. (2001). Performance measurement and institutional processes: A study of managerial responses to public sector reform. Management Accounting Research, 12(4), 437-464.
    • (2001) Management Accounting Research , vol.12 , Issue.4 , pp. 437-464
    • Modell, S.1
  • 32
    • 0345547736 scopus 로고    scopus 로고
    • Goals versus institutions: The development of performance measurement in the Swedish university sector
    • Modell, S. (2003). Goals versus institutions: The development of performance measurement in the Swedish university sector. Management Accounting Research, 14(4), 333-359.
    • (2003) Management Accounting Research , vol.14 , Issue.4 , pp. 333-359
    • Modell, S.1
  • 33
    • 0002520520 scopus 로고    scopus 로고
    • The balance on the balanced scorecard a critical analysis of some of its assumptions
    • Nørreklit, H. (2000). The balance on the balanced scorecard a critical analysis of some of its assumptions. Management Accounting Research, 11, 65-88.
    • (2000) Management Accounting Research , vol.11 , pp. 65-88
    • Nørreklit, H.1
  • 34
    • 84928356185 scopus 로고    scopus 로고
    • Theoretical conditions for validity in accounting performance measurement
    • 2nd edn., A. Neely (Ed.), New York: Cambridge University Press
    • Nørreklit, H., Nørreklit, L., & Mitchell, F. (2007). Theoretical conditions for validity in accounting performance measurement. In A. Neely (Ed.), Business performance measurement (2nd ed., pp. 179-217). New York: Cambridge University Press.
    • (2007) Business Performance Measurement , pp. 179-217
    • Nørreklit, H.1    Nørreklit, L.2    Mitchell, F.3
  • 37
    • 84862701333 scopus 로고    scopus 로고
    • Assessment and improvement of the Italian Healthcare system: First evidences from a pilot National performance evaluation system
    • Nuti, S., Vainieri, M., Zett, S., & Seghieri, C. (2012). Assessment and improvement of the Italian Healthcare system: First evidences from a pilot National performance evaluation system. Journal of Healthcare Management, 57(3), 182-198.
    • (2012) Journal of Healthcare Management , vol.57 , Issue.3 , pp. 182-198
    • Nuti, S.1    Vainieri, M.2    Zett, S.3    Seghieri, C.4
  • 39
    • 84856090280 scopus 로고    scopus 로고
    • What drives hospital performance? The impact of comparative outcome evaluation of patients admitted for hip fracture in two Italian regions
    • Pinnarelli, L., Nuti, S., Sorge, C., Davoli, M., Fusco, D., Agabiti, N., et al. (2012). What drives hospital performance? The impact of comparative outcome evaluation of patients admitted for hip fracture in two Italian regions. BMJ Quality & Safety, 21(2), 127-134.
    • (2012) BMJ Quality & Safety , vol.21 , Issue.2 , pp. 127-134
    • Pinnarelli, L.1    Nuti, S.2    Sorge, C.3    Davoli, M.4    Fusco, D.5    Agabiti, N.6
  • 40
    • 4744369205 scopus 로고    scopus 로고
    • Variations in the quality of care for very low birthweight infants: Implications for policy
    • Rogowski, J. A., Staiger, O., & Horbar, J. D. (2004). Variations in the quality of care for very low birthweight infants: Implications for policy. Health Affairs, 23(5), 88-97.
    • (2004) Health Affairs , vol.23 , Issue.5 , pp. 88-97
    • Rogowski, J.A.1    Staiger, O.2    Horbar, J.D.3
  • 42
    • 84872686542 scopus 로고    scopus 로고
    • Performance measurement features of the Italian regional healthcare systems: Differences and similarities
    • K. Smigorski (Ed.), Rijeka: Intech
    • Vainieri, M., & Nuti, S. (2011). Performance measurement features of the Italian regional healthcare systems: Differences and similarities. In K. Smigorski (Ed.), Health management: Different approaches and solutions (pp. 299-312). Rijeka: Intech.
    • (2011) Health Management: Different Approaches and Solutions , pp. 299-312
    • Vainieri, M.1    Nuti, S.2
  • 43
  • 45
    • 33750580438 scopus 로고    scopus 로고
    • Using path analysis to examine causal relationships among balanced scorecard performance indicators for general hospitals: The case of a public hospital system in Taiwan
    • Yang, M., & Tung, Y. (2006). Using path analysis to examine causal relationships among balanced scorecard performance indicators for general hospitals: The case of a public hospital system in Taiwan. Health Care Management Review, 31(4), 280-288.
    • (2006) Health Care Management Review , vol.31 , Issue.4 , pp. 280-288
    • Yang, M.1    Tung, Y.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.