Generational differences in work values and attitudes among frontline and service contact employees

International Journal of Hospitality Management

Volumn 32, Issue 1, 2013, Pages 40-48

  Gursoy, Dogan ^a   Chi, Christina Geng Qing ^a   Karadag, Ersem ^b  

^a WASHINGTON STATE UNIVERSITY   (United States)

^b ROBERT MORRIS UNIVERSITY   (United States)

Author keywords

Baby boomers; Contact employees; Generation X; Generation Y; Generational differences; Hospitality; Millennials; Service; Work values

Indexed keywords

EID: 84872372943     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2012.04.002     Document Type: Article

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