Usability Ratings for Everyday Products Measured With the System Usability Scale

International Journal of Human-Computer Interaction

Volumn 29, Issue 2, 2013, Pages 67-76

  Kortum, Philip T ^a   Bangor, Aaron ^b  

^a RICE UNIVERSITY   (United States)

^b ATandT Labs   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

NOVEL APPLICATIONS; ONLINE SURVEYS; SPECIFIC TASKS; SYSTEM USABILITY; SYSTEM USABILITY SCALE (SUS); USABILITY STUDIES;

HUMAN COMPUTER INTERACTION; PSYCHOLOGY COMPUTING;

USABILITY ENGINEERING;

EID: 84872010235     PISSN: 10447318     EISSN: 15327590     Source Type: Journal    
DOI: 10.1080/10447318.2012.681221     Document Type: Article

References (32)

1. Alexa. (n.d.). Alexa top 500 global sites. Retrieved from http://www.alexa.com/topsites
2. Bangor, A., Kortum, P. and Miller, J. A. 2008. The System Usability Scale (SUS): An empirical evaluation. International Journal of Human-Computer Interaction, 24: 574-594.
3. Bangor, A., Kortum, P. and Miller, J. A. 2009. Determining what individual SUS scores mean: Adding an adjective rating scale. Journal of Usability Studies, 4: 114-123.
4. Brooke, J. 1996. "SUS: A "quick and dirty" usability scale". In Usability evaluation in industry, Edited by: Jordan, P. W., Thomas, B., Weerdmeester, B. A. and McClelland, I. L. 189-194. London, UK: Taylor & Francis.
5. Campbell, B., Tossell, C. T., Byrne, M. D. and Kortum, P. 2011. "Voting on a smartphone: Evaluating the usability of an optimized voting system for handheld mobile devices". In Proceedings of the Human Factors and Ergonomics Society, 1100-1104. Santa Monica, CA: Human Factors and Ergonomics Society.
6. Copus, G. M., & Elder, L. (2004). Comparing data input methods on handheld computers. Usability News, 6(2). Retrieved from http://psychology.wichita.edu/surl/usabilitynews/62/pdf/Usability%20News%2062%20-%20Copas2.pdf
7. Evans, R. and Kortum, P. 2010. The impact of voice characteristics on user response in an interactive voice response system. Interacting with Computers, 22: 606-614.
8. Everett, S. P., Byrne, M. D. and Greene, K. K. 2006. "Measuring the usability of paper ballots: Efficiency, effectiveness, and satisfaction". In Proceedings of the Human Factors and Ergonomics Society 50th Annual Meeting, 2547-2551. Santa Monica, CA: Human Factors and Ergonomics Society.
9. Flavián, C., Guinalíu, M. and Gurrea, R. 2006. The role played by perceived usability, satisfaction and consumer trust on website loyalty. Information Management, 43: 1-14.
10. Greene, K. K., Byrne, M. D. and Everett, S. P. 2006. "A comparison of usability between voting methods". In Proceedings of the USENIX/Accurate Electronic Voting Technology Workshop 2006 on Electronic Voting Technology Workshop EVT'06, 2Berkeley, CA: USENIX Association.
11. Hackman, R. J. and Oldham, G. R. 1975. Development of the Job Diagnostic Survey. Journal of Applied Psychology, 60: 159-170.
12. International Organization for Standardization. 1998. Ergonomic requirements for office work with visual display terminal (VDT's)-Part 11: Guidance on usability, Geneva, Switzerland: Author. ISO 9241-11(E)
13. Kirakowski, J. and Cierlik, B. 1998. "Measuring the usability of websites". In Proceedings of the Human Factors and Ergonomics Society, 424-428. Santa Monica, CA: Human Factors and Ergonomics Society.
14. Kirakowski, J. and Corbett, M. 1993. SUMI: The Software Usability Measurement Inventory. British Journal of Educational Technology, 24: 210-212.
15. Költringer, T. and Grechenig, T. 2004. "Comparing the immediate usability of graffiti 2 and virtual keyboard". In CHI '04 extended abstracts on Human factors in computing systems CHI EA '04, 1175-1178. New York, NY: ACM.
16. Lewis, J. R. 1995. IBM computer usability satisfaction questionnaires: Psychometric evaluation and instructions for use. International Journal of Human-Computer Interaction, 7: 57-78.
17. Lewis, J. R. and Sauro, J. The factor structure of the System Usability Scale. Proceedings of the 1st International Conference on Human Centered Design: Held as Part of HCI International 2009. Edited by: Kurosu, M. pp.94-103. Berlin, Germany: Springer-Verlag.
18. Litmus. (2010). Email client market share. Retrieved from http://litmus.com/resources/email-client-stats
19. Lund, A. (2001). Measuring usability with the USE Questionnaire. Usability Interface: The Usability SIG Newsletter of the Society for Technical Communications, 8(2). Retrieved from http://www.stcsig.org/usability/newsletter/0110_measuring_with_use.html
20. MacDorman, K. F., Whalen, T. J., Ho, C. and Patel, H. 2011. An improved usability measure based on novice and expert performance. International Journal of Human-Computer Interaction, 27: 280-302.
21. Marcus, A. 2005. "User interface design's return on investment: Examples and statistics". In Cost justifying usability: An update for the Internet age, Edited by: Bias, R. G. and Mayhew, D. J. 17-36. Amsterdam, the Netherlands: Elsevier.
22. Microsoft. (2009). Microsoft Office 2010 Engineering. Retrieved from http://blogs.technet.com/b/office2010/archive/2009/10/07/new-ways-to-try-and-buy-microsoft-office-2010.aspx
23. Nielsen. (2010). Nielsen 2010 media industry fact sheet. Retrieved from http://blog.nielsen.com/nielsenwire/press/nielsen-fact-sheet-2010.pdf
24. NielsenWire. (2010a). What Americans do online: Social media and games dominate activity. Retrieved from http://blog.nielsen.com/nielsenwire/online_mobile/what-americans-do-online-social-media-and-games-dominate-activity/
25. NielsenWire. (2010b). Iphone vs. Android. Retrieved from http://blog.nielsen.com/nielsenwire/online_mobile/iphone-vs-android/
26. Nithyanand, R., Saxena, N., Tsudik, G. and Uzun, E. 2010. "Groupthink: Usability of secure group association for wireless devices". In Proceedings of the 12th ACM international conference on Ubiquitous computing (Ubicomp '10), 331-340. New York, NY: ACM.
27. PCWorld. (2009, June 4). Forrester: Microsoft Office in no danger from competitors. Retrieved from http://www.pcworld.com/businesscenter/article/166123/forrester_microsoft_office_in_no_danger_from_competitors.html
28. Strube, G. 1987. "Answering survey questions: The role of memory". In Social information processing and survey methodology, Edited by: Hippler, H.J., Schwarz, N. and Sudman, S. 86-101. New York, NY: Springer-Verlag.
29. Sweeney, M. and Dillon, A. 1987. "Methodologies employed in the psychological evaluation of HCI". In Proceedings of Human-Computer Interaction-INTERACT87, 367-373. Amsterdam, the Netherlands: Elsevier Science.
30. Trafton, J., Martins, S., Michel, M., Lewis, E., Wang, D., Combs, A. and Goldstein, M. K. 2010. Evaluation of the acceptability and usability of a decision support system to encourage safe and effective use of opioid therapy for chronic, noncancer pain by primary care providers. Pain Medicine, 11: 575-585.
31. U.S. Census Bureau. (2010). Educational attainment in the United States: 2009. Retrieved from http://www.census.gov/hhes/socdemo/education
32. Wechsung, I. and Naumann, A. B. 2008. "Evaluation methods for multimodal systems: A comparison of standardized usability questionnaires". In Lecture notes in computer science, Edited by: André, E., Dybkjær, L., Minker, W., Neumann, H., Pieraccini, R. and Weber, M. 276-284. Berlin, Germany: Springer.