The impact of voice characteristics on user response in an interactive voice response system

Interacting with Computers

Volumn 22, Issue 6, 2010, Pages 606-614

  Evans, Rochelle E ^a   Kortum, Philip ^a  

^a RICE UNIVERSITY   (United States)

Author keywords

Disclosure; Interactive voice response; MDASI; Persona; Voice

Indexed keywords

HUMAN COMPUTER INTERACTION; SOFTWARE ENGINEERING; SPEECH;

DISCLOSURE; INTERACTIVE VOICE RESPONSE; INTERACTIVE VOICE RESPONSE SYSTEMS; MDASI; MEDICAL SETTINGS; PERSONA; SENSITIVE INFORMATIONS; VOICE CHARACTERISTICS;

SURVEYS;

EID: 78149418837     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.intcom.2010.07.001     Document Type: Article

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