User interface design's return on investment: Examples and statistics

Cost-Justifying Usability

Volumn , Issue , 2005, Pages 17-39

  Marcus, Aaron ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 33645807653     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1016/B978-012095811-5/50002-X     Document Type: Chapter

References (53)

1. Arthur Andersen Web Site Design Survey 2001, Retrieved October 15, 2001from. http://www.arthurandersen.com/website.nsf/content/MarketOfferingseBusine ssResourcesOnlineUserPanelWebsiteDesign.
2. Barker D.T. Cost Benefits of Usability Engineering 2000, Retrieved October 9, 2001, from. http://www.interfacearchitecture.net/articles/benefits.htm.
3. Battey J. IBM's Redesign Results in a Kinder, Simpler Web Site 1999, Retrieved October 10,2001, from. http://www.infoworld.com/cgi-bin/displayStat.pl?/pageone/opinions/hotsit es/hotextr990419.htm.
4. Bias R.G., Mayhew D.J. Cost-Justifying Usability 1994, Academic Press, Boston.
5. Bosert J.L. Quality functional deployment: A practitioner's approach. ASQC 1991, Quality Press, New York.
6. Chapanis A. The business case for human factors in informatics. Human Factors for Informatics Usability 1991, 39-71. Cambridge University Press, Cambridge. B. Shackel, S. Richardson (Eds.).
7. Conklin P. Bringing usability effectively into product development. Human-Computer Interface Design: Success Cases, Emerging Methods, and Real-World Context 1991, Paper presented July 24-26, 1991, at the.
8. Cooper A. The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity 1999, SAMS, Indianapolis.
9. Creative Good The Dotcom Survival Guide 2000, Retrieved October 10, 2001, from. http://www.creativegood.com.
10. Donahue G.M. Usability and the Bottom Line 2001, Retrieved October 16, 2001, from. http://www.ieee.org.
11. Dray S.M. The importance of designing usable systems. interactions 1995, 2(1):17-20.
12. Dray S.M., Karat C. Human factors cost justification for an internal development project. Cost-Justifying Usability 1994, 111-122. Academic Press, Boston. R.G. Bias, D.J. Mayhew (Eds.).
13. Egger F.N., de Groot B. Developing a model of trust for electronic commerce: An application to a permissive marketing Web site. Poster Proceedings of the Ninth International World-Wide Web Conference 2000, Paper presented May 15-19, 2000, at the.
14. Ehrlich K., Rohn J.A. Cost justification of usability engineering: A vendor's perspective. Cost-Justifying Usability 1994, 73-110. Academic Press, Boston. R.G. Bias, D.J. Mayhew (Eds.).
15. Fabris P. You Think Tomaytoes, I Think Tomahtoes 1999, Retrieved October 10, 2001, from. http://www.cio.com/archive/webbusiness/040199_nort_content.html.
16. Gallaway G. Response times to user activities in interactive man/machine computer systems. The Importance of Designing Usable Systems 1981, Retrieved October 10, 2001, from. http://www.dray.com/articles/usablesystems.html, S.M. Dray (Ed.).
17. Gilb T. Principles of software engineering management. Usability Is Good Business 1988, Retrieved October 15, 2001, from. http://www.compuware.com.
18. Harrison M.C., Henneman R.L., Blatt L.A. Design of a human factors cost-justification tool. Cost-Justifying Usability 1994, 203-242. Academic Press, Boston. R.G. Bias, D.J. Mayhew (Eds.).
19. Human Factors International Some Client Experiences 2001, Retrieved October 10, 2001,from. http://www.humanfactors.com/library/casestudies.asp.
20. Human Factors International We Make Financial Software Usable 2001, Retrieved October 9, 2001, from. http://www.humanfactors.com/home/finance.asp.
21. IBM Cost Justifying Ease of Use: Complex Solutions Are Problems 2001, Retrieved October 9, 2001, from. http://www-3.ibm.com/ibm/easy/eou_ext.nsf/Publish/23.
22. Interaction Design Inc Design Does Provide Return on Investment 2001, Retrieved October 10, 2001, from. http://www.user.com/transaction.
23. Kalin S. Mazed and Confused 1999, Retrieved October 10, 2001, from. http://www.cio.com/archive/webbusiness/040199_use.html.
24. Karat C. A business case approach to usability cost justification. Cost-Justifying Usability 1994, 45-70. Academic Press, Boston. R.G. Bias, D.J. Mayhew (Eds.).
25. Landauer T.K. The Trouble with Computers: Usefulness. Usability, and Productivity 1995, MIT Press, Cambridge, MA.
26. Lederer A.L., Prasad J.P. Nine management guidelines for better cost esti-mating. Communications of the ACM 1992, 35(2):51-59.
27. Lund A.M. Another approach to justifying the cost of usability. Interactions 1997, 4(3):49-56.
28. Manning H. The right way to test ease-of-use. Usability Is Good Business 1999, Retrieved October 15, 2001, from. http://www.compuware.com, G.M. Donahue, S. Weinschenk, J. Nowicki (Eds.).
29. Marcus A. Return on Investment for Usable UI Design User Experience. Usability Professional Association's Magazine 2002, 1(3):25-31. Winter 2002.
30. Marcus A. The ins and outs of outsourcing. User Experience 2004, 3(7):2.
31. Marcus A., Baumgartner V. Mapping user-interface design components vs culture dimensions in corporate websites. Visible Language Journal 2004, 38:1-65. MIT Press, 1.
32. Martin J., McClure C. Software Maintenance: The Problem and Its Solution 1983, Upper Saddle River, NJ: Prentice Hall.
33. Mauro C. Cost-justifying usability in a contractor company. Cost-justifying Usability 1994, 123-142. Academic Press, Boston. R.G. Bias, D.J. Mayhew (Eds.).
34. Mayhew D., Mantei M. A basis framework for cost-justifying engineering. Cost-justifying Usability 1994, 9-44. Academic Press, Boston. R.G. Bias, D.J. Mayhew (Eds.).
35. Nielsen J. Usability Engineering 1993, Morgan Kaufmann, San Francisco.
36. Nielsen J. Loyalty on the Web 1997, Retrieved October 10, 2001, from. http://www.useit.com/alertbox/9708a.html.
37. Nielsen J. Discount Usability for the Web 1997, Retrieved October 10, 2001, from. http://www.useit.com.
38. Nielsen J. The Web Usage Paradox: Why Do People Use Something This Bad? 1998, Retrieved October 12, 2001, from. http://www.useit.com.
39. Nielsen J. Failure of Corporate Websites 1998, Retrieved October 10, 2001, from. http://www.useit.com/alertbox/981018.html.
40. Nielsen J. Why People Shop on the Web 1999, Retrieved October 29, 2001, from. http://www.useit.com.
41. Nielsen J. Web Research: Believe the Data 1999, Retrieved October 12, 2001, from. http://www.useit.com/alertbox/990711.html.
42. Pressman R.S. Software Engineering: A Practitioner's Approach 1992, McGraw-Hill, New York.
43. Rhodes J.S. Usability Can Save Your Company 2000, Retrieved on October 10, 2001, from. http://www.webword.com/moving/savecompany.html.
44. Scerbo M.W. Usability engineering approach to software quality. Annual Quality Congress Transactions 1991, 45:726-733.
45. Schneider M.F. Why ergonomics can no longer be ignored. Office Administration and Automation 1985, 46(7):26-29.
46. Smith E. The way we live now: Driven to distraction. New York Times 2002, 50. December 1, 2002, Section 6.
47. Smith P.G., Reinersten D.G. Developing Products in Half the Time 1991, Van Nostrand Reinhold, New York.
48. Standish Group Chaos research report. Usability Is Good Business 1995, Retrieved October 15, 2001 from. http://www.compuware.com, G.M. Donahue, S. Weinschenk, J. Nowicki (Eds.).
49. Use of Human Factors Has Reduced Device-Related Medical Errors 2004, http://www.injuryboard.com/view.cfm/Article=810.
50. User Interface Engineering Are the Product Lists on Your Site Losing Sales ? 2001, Retrieved October 10, 2001, from. http://www.world.std.com/~uieweb/whitepaper.htm.
51. Vividence Corp Moving On Up: Move.com Improves Customer Experience 2001, Re-trieved October 15, 2001, from. http://www.vividence.com/public/solutions/our+clients/success+stories/mo vecom.htm.
52. Wilson C.E., Rosenbaum S. Internal, social, and external ROI: Practical ROI issues for UCD teams. Cost-Justifying Usability 2005, in press. 2nd ed. R.G. Bias, D.J. Mayhew (Eds.).
53. Wixon D., Jones S. Usability for fun and profit: A case study of the design of DEC Rally Version 2. Human-Computer Interface Design: Success Stories, Emerging Methods and Real-World Context 1995, 3-35. Morgan Kaufmann, San Francisco. M. Rudisill (Ed.).