External knowledge and performance of offshore IT service providers in India: The mediating role of talent management

Asia Pacific Journal of Human Resources

Volumn 50, Issue 4, 2012, Pages 459-482

  Chadee, Doren ^a   Raman, Revti ^b  

^a DEAKIN UNIVERSITY   (Australia)

^b VICTORIA UNIVERSITY OF WELLINGTON   (New Zealand)

Author keywords

Firm performance; India; Knowledge; Offshore service providers; Talent management

Indexed keywords

EID: 84871842311     PISSN: 10384111     EISSN: 17447941     Source Type: Journal    
DOI: 10.1111/j.1744-7941.2012.00039.x     Document Type: Article

References (98)

1. Aaby N-E and SF Slater (1989) Management influences on export performance: A review of the empirical literature 1978-88. International Marketing Review 6(4), 7-26.
2. Afiouni F (2007) Human resource management and knowledge management: A road map toward improving organizational performance. Journal of American Academy of Business 11(2), 124-130.
3. Allen TJ (1977) Managing the flow of technology. MIT Press, Cambridge, MA.
4. Andersson M and O Ejermo (2005) How does accessibility to knowledge sources affect the innovativeness of corporations?. Evidence from Sweden. The Annals of Regional Science 39(4), 741-765.
5. Axelrod B, H Handfield-Jones and EMichaels (2002) A new game plan for C players. Harvard Business Review 80(1), 81-88.
6. Barney JB (1991) Firm resources and sustained competitive advantage. Journal of Management 17(1), 99-120.
7. Barney JB (2001) Is the resource based 'view' a useful perspective for strategic management research? Yes. Academy of Management Review 26(1), 41-56.
8. Baron RM and DA Kenny (1986) The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology 51(6), 1173-1182.
9. Bartlett CA and S Ghoshal (2002) Building competitive advantage through people. MIT Sloan Management Review 43(2), 34-41.
10. Becker BE and MA Huselid (2006) Strategic human resources management: Where do we go from here? Journal of Management 32, 898-925.
11. Beechler S and IC Woodward (2009) The global 'war for talent'. Journal of International Management 15, 273-285.
12. Bethke-Langenegger P, P Mahler and B Staffelbach (2011) Effectiveness of talent management strategies. European Journal of International Management 5(5), 524-539.
13. Bogner WC and P Bansal (2007) Knowledge management as the basis of sustained high performance. Journal of Management Studies 44(1), 165-188.
14. Boudreau JW and PM Ramstad (2005a) Talentship and the new paradigm for human resource management: From professional practices to strategic talent decision science. Human Resource Planning 28(2), 17-26.
15. Boudreau JW and PM Ramstad (2005b) Talentship, talent segmentation, and sustainability: A new HR decision science paradigm for a new strategy definition. Human Resource Management 44, 129-136.
16. Boudreau JW and PM Ramstad (2005c) Where's your pivotal talent? Harvard Business Review 83(4), 23-23.
17. Boudreau JW and PM Ramstad (2007) Beyond HR: The new science of human capital. Harvard Business School Press, Boston, MA.
18. Buckley PJ, CL Pass and K Prescott (1988) Measures of international competitiveness: A critical survey. Journal of Marketing 4(2), 175-200.
19. Cavusgil ST and S Zou (1994) Marketing strategy-performance relationship: An investigation of the empirical link in export market ventures. Journal of Marketing 58(1), 1-21.
20. Chadee D and R Raman (2009) International outsourcing of information technology services: Review and future directions. International Marketing Review 26(4/5), 411-438.
21. Chadee D, R Raman and S Michailova (2011) Sources of competitiveness of offshore IT service providers in India: Towards a conceptual model. Competition & Change 15(3), 196-220.
22. Cheese P, RJ Thomas and E Craig (2008) The talent power organization: Strategies for globalization, talent management and high performance. Kogam Press, London and Philadelphia, PA.
23. Cho JJ-K, J Ozment and H Sink (2008) Logistics capability, logistics outsourcing and firm performance in an e-commerce market. International Journal of Physical Distribution & Logistics Management 38(5), 336-359.
24. Choi B, SK Poon and JG Davis (2008) Effects of knowledge management strategy on organizational performance: A complementarity theory-based approach. Omega 36(2), 235-251.
25. Coff RW (2003) The emergent knowledge-based theory of competitive advantage: An evolutionary approach to integrating economics and management. Managerial and Decision Economics 24, 245-251.
26. Cohen W and D Levinthal (1990) Absorptive capacity: A new perspective on learning and innovation. Administration Science Quarterly 35, 128-152.
27. Collings DG and K Mellahi (2009) Strategic talent management: A review and research agenda. Human Resource Management Review 19(4), 304-313.
28. Collings DG, H Scullion and V Vaiman (2011) European perspectives on talent management. European Journal of International Management 5(5), 453-462.
29. Coltman T, T Devinney and D Midgley (2011) Customer relationship management and firm performance. Journal of Information Technology 26, 205-219.
30. Darroch J (2005) Knowledge management, innovation and firm performance. Journal of Knowledge Management 9(3), 101-115.
31. Desouza K, Y Awazu and SM Jasimuddin (2005) Utilizing external sources of knowledge. Knowledge Management Review 8(1), 16-19.
32. EITO (2006) ICT markets. European Information Technology Observatory. http://www.eito.com/download/EITO%202006%20-%20ICT%20market%20March%202006.pdf
33. Ernst and Young (2010) Managing today's global workforce: Evaluating talent management to improve business. Ernst and Young, London.
34. Farrell D, M Laboissiere and J Rosenfeld (2005) Sizing the emerging global market. McKinsey Quarterly 3, 92-103.
35. Farrell D, N Kaka and S Sturze (2005) Ensuring India's offshore future. McKinsey Quarterly, Special edition, 75-83.
36. Fey CF and J Birkinshaw (2005) External sources of knowledge, governance mode, and R&D performance. Journal of Management 31(4), 597-621.
37. Gartner Forecast: IT services, Worldwide 2003-2010. 2006. http://gartner.lbr.auckland.ac.nz.ezproxy.auckland.ac.nz/
38. Ghebregiorgis F and L Karsten (2007) Human resource management and performance in a developing country: The case of Eritrea. International Journal of Human Resource Management 18(2), 321-332.
39. Gold AH, A Malhotra and AH Segars (2001) Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems 18(1), 185-214.
40. Graf M and SM Mudambi (2005) The outsourcing of IT-enabled business processes: A conceptual model of the location decision. Journal of International Management 11(2), 253-268.
41. Grant RM (1996) Toward a knowledge-based theory of the firm. Strategic Management Journal 17(Winter Special issue), 109-122.
42. Guest DE (1997) Human resource management and performance: A review and research agenda. International Journal of Human Resource Management 8(3), 263-276.
43. Gutridge M, AB Komm and E Lawson (2006) The people problem in talent management. McKinsey Quarterly 2, 6-8.
44. Hair JF, WC Black, BJ Babin and RE Anderson (2010) Multivariate data analysis: A global perspective, 7th edn. Pearson, Upper Saddle River, NJ.
45. Harris LC and E Ogbonna (2001) Strategic human resource management, market orientation, and organizational performance. Journal of Business Research 51(2), 157-166.
46. Hatch NW and JH Dyer (2004) Human capital and learning as a source of sustainable competitive advantage. Strategic Management Journal 25(12), 1155-1178.
47. Heinen JS and C O'Neill (2004) Managing talent to maximise performance. Employment Relations Today 31(2), 67-82.
48. Huselid MA, RW Beatty and BE Becker (2005) A-players or A-positions? The strategic logic of workforce management. Harvard Business Review 32(2) (December), 110-117.
49. IDFC (2010) India Infrastructure Report 2009. Oxford University Press, New Delhi.
50. Jordan G and E Segelod (2006) Software innovativeness: Outcomes on project performance, knowledge enhancement, and external linkages. R&D Management 36(2), 127-142.
51. Kaya N (2006) The impact of human resource management practices and corporate entrepreneurship on firm performance: Evidence from Turkish firms. International Journal of Human Resource Management 17(12), 2074-2090.
52. Kor YY and H Leblebici (2005) How do interdependencies among human-capital deployment, development, and diversification strategies affect firms' financial performance? Strategic Management Journal 26(10), 967-985.
53. Kraemer KL and J Dedrick (2000) The information technology sector and international competitiveness: A background paper. In International competitiveness of Asian economies: A cross-country study. Asian Development Bank, Bangkok.
54. Kshetri N and N Dholakia (2009) Professional and trade associations in a nascent and formative sector of a developing economy: A case study of the NASSCOM effect on the Indian offshoring industry. Journal of International Management 15, 225-239.
55. Kumar N and P Puranam (2008) High wages, attrition compel IT sector to look beyond India. Economic Times Mumbai. http://economictimes.indiatimes.com/opinion/guest-writer/highwages-attrition-compel-it-sector-to-look-beyond-india/articleshow/2781205.cms
56. Lam LW and LP White (1998) Human resource orientation and corporate performance. Human Resource Development Quarterly 9(4), 351-364.
57. Leonidou LC, CS Katsikeas and S Samiee (2002) Marketing strategy determinants of export performance: A meta-analysis. Journal of Business Research 55(1), 51-67.
58. Lewin A, S Massini and C Peeters (2009) Why are companies offshoring innovation? The emerging global race for talent. Journal of International Business Studies 40(6), 901-925.
59. Liu P-L, W-C Chen and C-H Tsai (2004) An empirical study on the correlation between knowledge management capability and competitiveness in Taiwan's industries. Technovation 24(12), 637-644.
60. Luoma M (2000) Developing people for business success: Capability-driven HRD in practice. Management Decision 38(3), 145-153.
61. Madhok A and A Phene (2001) The co-evolutional advantage: Strategic management theory and the eclectic paradigm. International Journal of the Economics of Business 8(2), 243-256.
62. Madsen TK (1989) Successful export marketing management: Some empirical evidence. International Marketing Review 6(4), 41.
63. Mäkelä K, I Björkman andMEhrnrooth (2010)How do MNCs establish their talent pools? Influences on individuals' likelihood of being labelled as talent. Journal of World Business 45, 134-142.
64. Marqués DP and FJG Simón (2006) The effect of knowledge management practices on firm performance. Journal of Knowledge Management 10(3), 143-156.
65. McKinsey (2001) The war for talent: Organization and leadership practice. http://autoassembly.mckinsey.com/html/downloads/articles/War_For_Talent.pdf
66. McKinsey (2005) Extending India's leadership of the global IT and BPO industries 2005. http://www.nasscom.org/download/Mckinsey_study_2005_Executive_summary.pdf
67. Mellahi K and D Collings (2010) The barriers to effective global talent management: The example of corporate élites in MNEs. Journal of World Business 45, 143-149.
68. Michaels E, H Handfield-Jones and B Axelrod (2001) The war for talent. Harvard Business School Press, Boston, MA.
69. NASSCOM (2009) Annual report 2008-2009. National Association of Software and Service Companies, New Delhi.
70. Nonaka I (1994)Adynamic theory of organizational knowledge creation. Organization Science 5(1), 14.
71. Nonaka I and R Toyama (2005) The theory of the knowledge-creating firm: Subjectivity, objectivity and synthesis. Industrial and Corporate Change 14(3), 419-436.
72. OECD (2006) Information technology outlook. http://www.oecd.org/document/10/0,3746,en_2649_34223_37486858_1_1_1_1,00.html
73. Panayotopoulou L and N Papalexandris (2004) Examining the link between human resource management orientation and firm performance. Personnel Review 33(5/6), 499-520.
74. Peng MW, DYL Wang and Y Jiang (2008) An institution-based view of international business strategy: A focus on emerging economies. Journal of International Business Studies 39(5), 920-936.
75. Podsakoff PM, SB MacKenzie and J-Y Lee (2003) Common method bias in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology 88(5), 879-903.
76. Powell WW (1998) Learning from collaboration: Knowledge and networks in the biotechnology and pharmaceutical industries. California Management Review 40(3), 228-240.
77. Prahalad CK and G Hamel (1990) The core competence of the corporation. Harvard Business Review 68(3), 79-91.
78. Priyadarshini RRG and R Venkatapathy (2005) Performance and human resource development: A study among various types of banks. South Asian Journal of Management 12(3), 52.
79. Raman R and D Chadee (2011) A comparative assessment of the information technology services sector in India and China. Journal of Contemporary Asia 41(3), 453-470.
80. Ready DA and JA Conger (2007)Make your company a talent factory. Harvard Business Review 88(6), 69-77.
81. Roy A and PD Berger (2005) E-mail and mixed mode database surveys revisited: Exploratory analyses of factors affecting response rates. Journal of DatabaseMarketing & Customer StrategyManagement 12(2), 153-171.
82. Schuler RS, SE Jackson and I Tarique (2011) Global talent management and global talent challenges: Strategic opportunities for IHRM. Journal of World Business 46(4), 506-516.
83. Scullion H, DG Collings and P Caligiuri (2010) Global talent management. Journal of World Business 45, 105-108.
84. Segelod E and G Jordan (2004) The use and importance of external sources of knowledge in the software development process. R&D Management 34(3), 239-252.
85. Shukla A (2010) IT managed services market in India to hit $US3.8 billion in 2013. TechWorld. http://www.techworld.com.au/article/345074/it_managed_services_market_india_hit_us3_8_billion_2013
86. Smart BD (1999) Topgrading:How leading companies win by hiring, coaching, and keeping the best people. Prentice-Hall Press, Paramus, NJ.
87. Soo CW, TM Devinney and DF Midgley (2007) External knowledge acquisition, creativity and learning in organisational problem solving. International Journal of Technology Management 38 (1/2), 137-159.
88. Stavrou ET, C Charalambous and S Spiliotis (2007) Human resource management and performance: A neural network analysis. European Journal of Operational Research 181(1), 453-467.
89. Tanriverdi H (2005) Information technology relatedness, knowledge management capability, and performance of multibusiness firms. MIS Quarterly 29(2), 311-334.
90. Tarique I and RS Schuler (2010) Global talent management: Literature review, integrative framework, and suggestions for future research. Journal of World Business 45, 122-133.
91. Thite M and B Russell (2010) Work organization, human resource practices and employee retention in Indian call centres. Asia Pacific Journal of Human Resources 48, 356-374.
92. TymonWG, SA Stumpf and JP Doh (2010) Exploring talent management in India: The neglected role of intrinsic rewards. Journal of World Business 45, 109-121.
93. UNCTAD (2009) United Nations Conference on Trade and Development: Handbook of statistics 2009. United Nations Publication, New York.
94. Vance CM and V Vaiman (2008) Smart talent management: On the powerful amalgamation of talent management and knowledge management. In V Vaiman and CM Vance (eds) Smart talent management: Building knowledge assets for competitive advantage, 1-15. Edward Elgar Publishing, Cheltenham.
95. Wall TD, J Michie, M Patterson, SJ Wood, M Sheehan, CW Clegg and M West (2004) On the validity of subjective measures of company performance. Personnel Psychology 57(1), 95-118.
96. Whelan E (2011) It's who you know not what you know: A social network analysis approach to talent management. European Journal of International Management 5(5), 484-500.
97. Whelan E and M Carcary (2011) Integrating talent and knowledge management: Where are the benefits? Journal of Knowledge Management 15, 675-687.
98. Whelan E, DG Collings and B Donnellan (2010) Managing talent in knowledge-intensive settings. Journal of Knowledge Management 14, 486-504.