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Volumn , Issue , 2008, Pages

Moving toward a service metaphor for describing, evaluating, and designing systems

Author keywords

Customer centricity; Service; Service system; Service value chain; Work system

Indexed keywords

CUSTOMER-CENTRICITY; SERVICE; SERVICE SYSTEMS; SERVICE VALUE CHAINS; WORK SYSTEM;

EID: 84870637776     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (5)

References (17)
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    • Alter, S. (2003) "18 Reasons why IT-Reliant Work Systems Should Replace the IT Artifact as the Core Subject Matter of the IS Field," Communications of the Association for Information Systems, 12(23), pp. 365-394.
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  • 4
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    • Keystone, CO, USA
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  • 5
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    • Customer centric systems: A multi-dimensional view
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    • Alter, S. (2007b) "Customer Centric Systems: A Multi-Dimensional View," Proceedings of WeB2007, Workshop on eBusiness, Montreal, CA, Dec. 9, 2007.
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    • Alter, S.1
  • 6
    • 44249093258 scopus 로고    scopus 로고
    • Service system fundamentals: Work system, value chain, and life cycle
    • Alter, S. (2008) "Service System Fundamentals: Work System, Value Chain, and Life Cycle," IBM Systems Journal, 47(1), pp. 71-85 http://www.research.ibm.com/journal/sj/471/alter.html
    • (2008) IBM Systems Journal , vol.47 , Issue.1 , pp. 71-85
    • Alter, S.1
  • 7
    • 33746036481 scopus 로고    scopus 로고
    • A research manifesto for services science
    • July
    • Chesbrough, H. and J. Spohrer (2006) "A research manifesto for services science," Communications of the ACM, 49 (7), July, 35-40.
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    • Chesbrough, H.1    Spohrer, J.2
  • 11
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    • Towards a theory of organizational information services
    • accepted for publication
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    • Mathiassen, L.1    Sørensen, C.2
  • 12
    • 33746149363 scopus 로고    scopus 로고
    • Foundations and implications of a proposed unified services theory
    • Sampson, S.E. and C. M. Froehle (2006) "Foundations and Implications of a Proposed Unified Services Theory," Production and Operations Management, 15(2), pp. 329-343.
    • (2006) Production and Operations Management , vol.15 , Issue.2 , pp. 329-343
    • Sampson, S.E.1    Froehle, C.M.2
  • 13
    • 33847686383 scopus 로고    scopus 로고
    • Steps toward a science of service systems
    • Spohrer, J., P. P. Maglio, J. Bailey, and D. Gruhl (2007) "Steps Toward a Science of Service Systems," IEEE Computer 40, No. 1, pp. 71-77.
    • (2007) IEEE Computer , vol.40 , Issue.1 , pp. 71-77
    • Spohrer, J.1    Maglio, P.P.2    Bailey, J.3    Gruhl, D.4
  • 14
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    • The service system is the basic abstraction of service science
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    • Spohrer, J., S.L. Vargo, N. Caswell, P.P. Maglio (2008) "The Service System is the Basic Abstraction of Service Science," Proceedings of HICSS-41, Waikoloa Village, Hawaii, USA.
    • (2008) Proceedings of HICSS-41
    • Spohrer, J.1    Vargo, S.L.2    Caswell, N.3    Maglio, P.P.4
  • 15
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    • Evolving to a new dominant logic for marketing
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  • 16
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    • The four service marketing myths
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  • 17
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    • Major service challenges facing technology companies in 2007
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.