메뉴 건너뛰기




Volumn 5, Issue , 2007, Pages 2959-2968

Service responsibility tables: Anew tool for analyzing and designing systems

Author keywords

Service; Service responsibility table; Service system; Systems analysis and design; Work system; Work system method

Indexed keywords

SERVICE; SERVICE RESPONSIBILITY TABLE; SERVICE SYSTEMS; SYSTEMS ANALYSIS AND DESIGN; WORK SYSTEM;

EID: 84870228177     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (17)

References (23)
  • 1
    • 4644367755 scopus 로고    scopus 로고
    • 18 Reasons why IT-Reliant Work Systems Should Replace the IT Artifact as the Core Subject Matter of the IS Field
    • October
    • Alter, S., "18 Reasons why IT-Reliant Work Systems Should Replace the IT Artifact as the Core Subject Matter of the IS Field," Communications of the AIS (12:23), October 2003, pp. 365-394.
    • (2003) Communications of the AIS , vol.12 , Issue.23 , pp. 365-394
    • Alter, S.1
  • 2
    • 84870188506 scopus 로고    scopus 로고
    • The Work System Method: Connecting People, Processes, and IT for Business Results, Larkspur, CA: Work System Press
    • Alter, S., The Work System Method: Connecting People, Processes, and IT for Business Results, Larkspur, CA: Work System Press, 2006.
    • (2006)
    • Alter, S.1
  • 4
    • 33746083216 scopus 로고    scopus 로고
    • The Evolution and Discovery of Services Science in Business Schools
    • July
    • Bitner, M.J. and Brown, S.W. "The Evolution and Discovery of Services Science in Business Schools," Communications of the ACM (49:7), July 2006, pp. 73-79.
    • (2006) Communications of the ACM , vol.49 , Issue.7 , pp. 73-79
    • Bitner, M.J.1    Brown, S.W.2
  • 5
    • 33746061659 scopus 로고    scopus 로고
    • Assisting Novice Analysts in Developing Quality Conceptual Models with UML
    • July
    • Bolloju, N. and Leung, F.S.K. "Assisting Novice Analysts in Developing Quality Conceptual Models with UML," Communications of the ACM (49:7), July 2006, pp. 108-112.
    • (2006) Communications of the ACM , vol.49 , Issue.7 , pp. 108-112
    • Bolloju, N.1    Leung, F.S.K.2
  • 6
    • 33746036481 scopus 로고    scopus 로고
    • A Research Manifesto for Services Science
    • July
    • Chesbrough, H. and Spohrer, J. "A Research Manifesto for Services Science," Communications of the ACM (49:7), July 2006, pp. 35-40.
    • (2006) Communications of the ACM , vol.49 , Issue.7 , pp. 35-40
    • Chesbrough, H.1    Spohrer, J.2
  • 9
    • 49749085998 scopus 로고    scopus 로고
    • Servicing the Services
    • June, Viewed at
    • Dietrich, B. and Harrison, T., "Servicing the Services," OR/MS Today, June 2006. Viewed at http://www.lionhrtpub.com/orms/orms-6-06/frservice.html
    • (2006) OR/MS Today
    • Dietrich, B.1    Harrison, T.2
  • 12
    • 33845192951 scopus 로고    scopus 로고
    • Beyond predictable workflows: Enhancing productivity in artful business processes
    • Hill, C., Yates, R., Jones, C., and Kogan, S. L., "Beyond predictable workflows: Enhancing productivity in artful business processes," IBM Systems Journal (45:4), 2006, pp. 663-682.
    • (2006) IBM Systems Journal , vol.45 , Issue.4 , pp. 663-682
    • Hill, C.1    Yates, R.2    Jones, C.3    Kogan, S.L.4
  • 13
    • 33847720048 scopus 로고    scopus 로고
    • The New Discipline of Services Science
    • Jan. 21, 2005 viewed at
    • Horn, P., " The New Discipline of Services Science," BusinessWeek, Jan. 21, 2005 viewed at http://www.businessweek.com/technology/content/jan2005/tc20050121_8020.htm
    • BusinessWeek
    • Horn, P.1
  • 14
    • 84870219154 scopus 로고    scopus 로고
    • Amtrak's Lesson: Check Legal Bills Closely
    • Nov. 4
    • Koppel, N. and Jones, A., "Amtrak's Lesson: Check Legal Bills Closely," Wall Street Journal, Nov. 4, 2006, p. B1.
    • (2006) Wall Street Journal , pp. 1
    • Koppel, N.1    Jones, A.2
  • 16
    • 20844459619 scopus 로고    scopus 로고
    • National Academy of Engineering, The National Academies Press, Washington, D.C
    • National Academy of Engineering, "The Impact of Academic Research on Industrial Performance," The National Academies Press, Washington, D.C., 2003.
    • (2003) The Impact of Academic Research on Industrial Performance
  • 18
    • 56749090206 scopus 로고    scopus 로고
    • The Work System Model as a Tool for Understanding the Problem in an Introductory IS Project
    • Dallas, TX, Nov. 4
    • Petkov, D. and Petkova, O., " The Work System Model as a Tool for Understanding the Problem in an Introductory IS Project," Proceedings of ISECON 2006, Dallas, TX, Nov. 4.
    • Proceedings of ISECON 2006
    • Petkov, D.1    Petkova, O.2
  • 19
    • 33847065411 scopus 로고    scopus 로고
    • Editorial Notes - The Growth of Interest in Services Management: Opportunities for Information System Scholars
    • December
    • Rai, A. and Sambamurthy, V., "Editorial Notes - The Growth of Interest in Services Management: Opportunities for Information System Scholars," Information Systems Research (17:4), December 2006, pp. 327-331.
    • (2006) Information Systems Research , vol.17 , Issue.4 , pp. 327-331
    • Rai, A.1    Sambamurthy, V.2
  • 20
    • 33746149363 scopus 로고    scopus 로고
    • Foundations and Implications of a Proposed Unified Services Theory
    • Sampson, S.E. and Froehle, C. M., "Foundations and Implications of a Proposed Unified Services Theory," Production and Operations Management, (15:2), 2006, 329-343.
    • (2006) Production and Operations Management , vol.15 , Issue.2 , pp. 329-343
    • Sampson, S.E.1    Froehle, C.M.2
  • 21
    • 84870987356 scopus 로고    scopus 로고
    • WordNet 3.0, "Service," Princeton University, viewed at
    • WordNet 3.0, "Service," Princeton University, viewed at http://dictionary.reference.com/browse/service
  • 22
    • 84870233264 scopus 로고    scopus 로고
    • Service is Front Stage. INSEAD Business Press
    • Teboul, J., Service is Front Stage. INSEAD Business Press, 2006.
    • (2006)
    • Teboul, J.1
  • 23
    • 73849124019 scopus 로고    scopus 로고
    • Wharton: Financial Institutions Center, 2003, viewed on Feb. 12, 2007 at
    • Xue, M. and Harker, P., " Service Co-production, Customer Efficiency, and Market Competition," Wharton: Financial Institutions Center, 2003, viewed on Feb. 12, 2007 at http://knowledge.wharton.upenn.edu/paper.cfm?paperID=1087&CFID=3026014&CFTOKEN=36513723
    • Service Co-production, Customer Efficiency, and Market Competition
    • Xue, M.1    Harker, P.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.