Implementing an IT service information management framework: The case of COTEMAR

International Journal of Information Management

Volumn 32, Issue 6, 2012, Pages 589-594

  Lucio Nieto, Teresa ^a   Colomo Palacios, Ricardo ^b   Soto Acosta, Pedro ^c   Popa, Simona ^c   Amescua Seco, Antonio ^b  

^a SCHOOL OF ENGINEERING AND SCIENCES   (Mexico)

^b UNIVERSIDAD CARLOS III DE MADRID   (Spain)

^c UNIVERSITY OF MURCIA   (Spain)

Author keywords

IT governance; ITSM; Service Management Department; Service Management Office

Indexed keywords

COMPUTER NETWORKS;

CONTROL OBJECTIVES FOR INFORMATION AND RELATED TECHNOLOGIES; INFORMATION MANAGEMENT TECHNOLOGY; INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL); INFORMATION TECHNOLOGY SERVICES; IT GOVERNANCE; ITSM; PERFORMANCE EFFICIENCY; SERVICE MANAGEMENT;

INFORMATION MANAGEMENT;

EID: 84870489437     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijinfomgt.2012.08.004     Document Type: Article

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