IT service management process improvement based on ISO/IEC 15504: A systematic review

Information and Software Technology

Volumn 54, Issue 3, 2012, Pages 239-247

  Mesquida, Antoni Lluís ^a   Mas, Antonia ^a   Amengual, Esperança ^a   Calvo Manzano, Jose A ^b  

^a UNIVERSITAT DE LES ILLES BALEARS   (Spain)

^b UNIVERSIDAD POLITÉCNICA DE MADRID   (Spain)

Author keywords

ISO IEC 15504 (SPICE); IT Service Management (ITSM); Software Process Improvement (SPI); Systematic review

Indexed keywords

ISO/IEC 15504; ISO/IEC 15504 (SPICE); IT SERVICE MANAGEMENT; PROCESS ASSESSMENTS; PROCESS IMPROVEMENT; PROCESS IMPROVEMENT INITIATIVES; SOFTWARE COMPANY; SOFTWARE DEVELOPMENT PROCESS; SOFTWARE PROCESS IMPROVEMENT (SPI); SOFTWARE PROCESS IMPROVEMENTS; SYSTEMATIC LITERATURE REVIEW; SYSTEMATIC REVIEW;

INDUSTRY; INFORMATION TECHNOLOGY;

SOFTWARE DESIGN;

EID: 84855688902     PISSN: 09505849     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.infsof.2011.11.002     Document Type: Review

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