Using people-CMM for diminishing resistance to ITIL

International Journal of Human Capital and Information Technology Professionals

Volumn 2, Issue 3, 2011, Pages 29-43

  Gama, Nelson ^a   Da Silva, Raúl Nunes ^a   Da Silva, Miguel Mira ^a  

^a INSTITUTO SUPERIOR TÉCNICO   (Portugal)

Author keywords

Human resource management; ITIL; Organizational maturity; People CMM; Service management

Indexed keywords

EID: 84870542084     PISSN: 19473478     EISSN: 19473486     Source Type: Journal    
DOI: 10.4018/jhcitp.2011070103     Document Type: Article

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