Public e-services for agency efficiency and citizen benefit - Findings from a stakeholder centered analysis

Government Information Quarterly

Volumn 30, Issue 1, 2013, Pages 10-22

  Axelsson, Karin ^a   Melin, Ulf ^a   Lindgren, Ida ^a  

^a LINKÖPING UNIVERSITY   (Sweden)

Author keywords

E Government; Public e services; Stakeholder groups; Stakeholder salience

Indexed keywords

EID: 84870371480     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2012.08.002     Document Type: Article

References (34)

1. Bélanger F., Carter L. Trust and risk in e-government adoption. Journal of Strategic Information Systems 2008, 17(2):165-176.
2. Carter L., Bélanger F. The utilization of e-government services: Citizen trust, innovation and acceptance factors. Information Systems Journal 2005, 15(1):5-25.
3. Chan, C., Pan, S-L., & Tan, C-W. (2003). Managing stakeholder relationships in an e-government project. Ninth American conference on information systems, 783-791.
4. Flak, L. S., Moe, C. E., & Sæbø, Ø. (2003). On the evolution of e-government: The user imperative. In Tranmüller, R. (Ed., 2003): EGOV 2003, LNCS2739, Springer-Verlag Berlin, 139-142.
5. Flak, L. S., & Nordheim, S. (2006). Stakeholders, contradictions and salience: An empirical study of a Norwegian G2G effort. Proceedings of the 39th annual Hawaii international conference on system sciences (HICSS).
6. Flak L.S., Nordheim S., Munkvold B.E. Analyzing stakeholder diversity in G2G efforts: Combining descriptive stakeholder theory and dialectic process theory. E-Service Journal 2008, 6(2):3-23.
7. Flak L.S., Rose J. Stakeholder governance: Adapting stakeholder theory to e-government. Communications of the Association for Information Systems 2005, 2005(16):642-664.
8. Flak, L. S., Sein M. K., & Sæbø, Ø. (2007). Towards a cumulative tradition in e-government research: Going beyond the Gs and Cs. In Wimmer, M. A., Scholl, H. J., & Grönlund, Å. (Eds., 2007): EGOV 2007, LNCS 4656, Springer-Verlag Berlin Heidelberg, 13-22.
9. Freeman R.E. Strategic management: A stakeholder approach 1984, Pitman, Boston.
10. Gelders D., Galetzka M., Verckens J.P., Seydel E. Showing results? An analysis of the perceptions of internal and external stakeholders of the public performance communication by the Belgian and Dutch Railways. Government Information Quarterly 2008, 25(2):221-238.
11. Goldkuhl G. What does it mean to serve the citizen in e-services? Towards a practical theory founded in socio-instrumental pragmatism. International Journal of Public Information Systems 2007, 2007(3):135-159.
12. Grimsley, M., & Meehan, A. (2007). e-Government information systems: Evaluation-led design for public value and client trust. European Journal of Information Systems, 16 (2), 134-148.
13. Grönlund Å., Horan T.A. Introducing e-gov: History, definitions, and issues. Communication of the Association for Information Systems 2005, 15(1):713-729.
14. ISO 9004-2:1991. Quality management and quality systems element - Part 2: guidelines for services. International Standardization Organization (ISO).
15. Janssen M., Cresswell A. An enterprise application integration methodology for e-government. Journal of Enterprise Information Management 2005, 18(5):531-547.
16. Kamal M., Weerakkody V., Irani Z. Analyzing the role of stakeholders in the adoption of technology integration solutions in UK local government: An exploratory study. Government Information Quarterly 2011, 28(2):200-210.
17. Lipsky M. Street-level bureaucracy: Dilemmas of the individual in public services 1980, Russell Sage Foundation, New York.
18. Miles M.B., Huberman A.M. Qualitative data analysis: A sourcebook of new methods 1994, Sage, Newbury Park.
19. Mitchell R.K., Agle B.R., Wood D.J. Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. Academy of Management Review 1997, 22(4):853-886.
20. Oscarson, P. (2007). Actual and perceived information systems security. Linköping studies in information systems, dissertation no. 18, Department of Management and Engineering, Linköping University.
21. Pardo T.A., Scholl H.J.J. Walking atop the cliffs: Avoiding failure and reducing the risk in large scale e-government projects. Proceedings of the 35th annual Hawaii international conference on system sciences (HICSS) 2002, 1656-1665.
22. Sæbø Ø., Flak L.S., Sein M.K. Understanding the dynamics in e-participation initiatives: Looking through the genre and stakeholder lenses. Government Information Quarterly 2011, 28(3):416-425.
23. Salancik G.R., Pfeffer J. The bases and use of power in organizational decision-making: The case of universities. Administrative Science Quarterly 1974, 19(4):453-473.
24. Scholl, H. J. J. (2001). Applying stakeholder theory to e-government: Benefits and limits. 1st IFIP conference on ecommerce, e-business, and e-government, Zürich, Switzerland.
25. Scholl H.J.J. Involving salient stakeholders. Beyond the technocratic view on change. Action research 2004, 2(3):277-304.
26. Schneider M. A stakeholder model of organizational leadership. Organization Science 2002, 13(2):209-220.
27. Silverman D. Interpreting qualitative data (3rd edition) 2006, Sage, London.
28. Suchman M.C. Managing legitimacy: Strategic and institutional approaches. Academy of Management Review 1995, 20(3):571-610.
29. Tranmüller, R., and Wimmer, M. (2000). Processes - Collaboration - norms - knowledge: Signposts for administrative application development. Proceedings of the 11th international workshop on database and expert systems applications, 1141-1145.
30. Walsham G. Interpretive case studies in IS research: Nature and method. European Journal of Information Systems 1995, 4(2):74-81.
31. Walsham G. Doing interpretive research. European Journal of Information Systems 2006, 15(3):320-330.
32. Yates J., Orlikowski W.J. Genres of organizational communication: A structurational approach to studying communication and media. Academy of Management Review 1992, 17(2):299-326.
33. Yates J., Orlikowski W.J. Genre systems: Structuring interaction through communicative norms. Journal of Business Communication 2002, 39(1):13-35.
34. Yildiz M. e-Government research: Reviewing the literature, limitations and ways forward. Government Information Quarterly 2007, 24(3):646-665.