Assessing the operator's performance in organizational information systems: Context of call center IS management

16th Americas Conference on Information Systems 2010, AMCIS 2010

Volumn 3, Issue , 2010, Pages 2153-2166

  Jae Woong, Yun ^a   Moon, Junghoon ^b   Hossain, M Dulal ^b   Choe, Young Chan ^a  

^a Seoul National University   (South Korea)

^b Korea Advanced Institute of Science and Technology (KAIST)   (South Korea)

Author keywords

Information system satisfaction; Operator's performance; Organizational environment; Perceived cognitive effort; Psychological state traits

Indexed keywords

OPERATOR'S PERFORMANCE; ORGANIZATIONAL ENVIRONMENT; PERCEIVED COGNITIVE EFFORT; PSYCHOLOGICAL STATE-TRAITS; SYSTEM SATISFACTION;

INFORMATION SYSTEMS; SURVEYS;

BEHAVIORAL RESEARCH;

EID: 84870371019     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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