A lightweight, industrially-validated instrument to measure user satisfaction and service quality experienced by the users of a UML modeling tool

16th Americas Conference on Information Systems 2010, AMCIS 2010

Volumn 3, Issue , 2010, Pages 2093-2102

  Najmul Islam, A K M ^a   Koivulahti Ojala, Mervi ^b   Käkölä, Timo ^b  

^a UNIVERSITY OF TURKU   (Finland)

^b UNIVERSITY OF JYVÄSKYLÄ   (Finland)

Author keywords

Service quality measurement; UML tools; User satisfaction measurement

Indexed keywords

COST EFFECTIVE; EASE-OF-USE; INDUSTRIAL ORGANIZATION; INDUSTRIAL SETTINGS; RELIABILITY AND VALIDITY; RESEARCH COMMUNITIES; RESPONSE RATE; SERVICE QUALITY; UML MODELING TOOLS; UML TOOLS; UNIFIED MODELING; USER SATISFACTION;

INFORMATION SYSTEMS; QUALITY OF SERVICE; RELIABILITY ANALYSIS; RESEARCH; SURVEYS; UNIFIED MODELING LANGUAGE;

INSTRUMENTS;

EID: 84870352209     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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