Measuring is system service quality with SERVQUAL: Users' perceptions of relative importance of the Five SERVPERF dimensions

Informing Science

Volumn 12, Issue , 2009, Pages 17-35

  Landrum, Hollis ^a   Prybutok, Victor ^b   Zhang, Xiaoni ^c   Peak, Daniel ^b  

^a US ARMY ENGINEER RESEARCH AND DEVELOPMENT CENTER   (United States)

^b UNIVERSITY OF NORTH TEXAS   (United States)

^c NORTHERN KENTUCKY UNIVERSITY   (United States)

Author keywords

Service quality; Servperf; Servqual

Indexed keywords

EID: 67649279657     PISSN: 15214672     EISSN: 15214672     Source Type: Journal    
DOI: 10.28945/426     Document Type: Article

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