Modelling SLAs check points along multiple service chains

Proceedings - International Workshop on Database and Expert Systems Applications, DEXA

Volumn , Issue , 2012, Pages 73-77

  Longo, Antonella ^a   Bochicchio, Mario ^a  

^a UNIVERSITY OF SALENTO   (Italy)

Author keywords

ITIL; service composition; service levels management

Indexed keywords

CHECK POINTS; IT SERVICE MANAGEMENT; ITIL; MULTIPLE CONTRACTS; MULTIPLE SERVICES; REAL-WORLD SCENARIO; SERVICE COMPOSITIONS; SERVICE LEVELS; SERVICE QUALITY;

EXPERT SYSTEMS;

QUALITY OF SERVICE;

EID: 84869400843     PISSN: 15294188     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/DEXA.2012.50     Document Type: Conference Paper

References (11)

1. J. Sauve, J., Bartolini, C. & Moura, A.: Looking at business through a keyhole. 2009 IFIP/IEEE International Symposium on Integrated Network ManagementWorkshops 48-51 (2009).
2. Kieninger A., Baltadzhiev D., Schmitz B., and Satzger G., "Towards Service Level Engineering for IT Services: Defining IT Services from a Line of Business Perspective," 2011 Annual SRII Global Conference, pp. 759-766, Mar. 2011.
3. J. J. Jung, "Service chain-based business alliance formation in service-oriented architecture," Expert Systems with Applications, vol. 38, no. 3, pp. 2206-2211, Mar. 2011
4. A. Kieninger, J. Westernhagen, and G. Satzger, "The Economics of Service Level Engineering," in System Sciences (HICSS), 2011 44th Hawaii International Conference on, 2011, pp. 1-10.
5. J. P. Sauvé, A. Moura, and F. T. Marques, Business-Driven Design of Infrastructures for IT Services, vol. 17, no. 4. 2009, pp. 422-456.
6. J. P. Sauvé, F. T. Marques, A. Moura, M. Sampaio, J. Jornada, and E. Radziuk, "Sla design from a business perspective," in DSOM 2005, 2005, pp. 72-83.
7. L. Bodenstaff, M. Reichert, and M. C. Jaeger, "Monitoring Dependencies for SLAs : The MoDe4SLA Approach," in IEEE Service Computing ConferenceService Computing Conference, 2008, pp. 21-28.
8. Z. Zheng, M. R. Lyu, " Collaborative Reliability Prediction of Service-Oriented Systems", in the 10th ICSE, Cape Town, South Africa, ACM, 2010, pp. 35- 44.
9. J. Cardoso, A. Sheth, J. Miller, J. Arnold and K. Kochut, "Quality of Service for workflows and web Service Processes," Journal of Web Semantics, vol. 1, pp. 281-308, 2004
10. K. Saeedi, L. Zhao, and P. R. F. Sampaio, "Extending BPMN for Supporting Customer-Facing Service Quality Requirements," in 2010 IEEE International Conference on Web Services, 2010, pp. 616-623.
11. Bochicchio M., Longo A., "Service Level Composition across multiple service chains". 2012 IEEE Service Computing Conference (SCC) 2012, Honolulu, Hawaii, June 24-29 2012