Looking at business through a keyhole

2009 IFIP/IEEE International Symposium on Integrated Network Management-Workshops, IM 2009

Volumn , Issue , 2009, Pages 48-51

  Sauvé, Jacques ^a   Bartolini, Claudio ^b   Moura, Antão ^a  

^a FEDERAL UNIVERSITY OF CAMPINA GRANDE   (Brazil)

^b HEWLETT PACKARD LABORATORIES   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BUSINESS NEEDS; BUSINESS-IT ALIGNMENT; POSITION PAPERS; SERVICE LEVEL AGREEMENTS;

TECHNICAL PRESENTATIONS;

ALIGNMENT;

EID: 70449561340     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/INMW.2009.5195933     Document Type: Conference Paper

References (3)

1. L. Lewis, Service Level Management for Enterprise Networks, Artech House, 1999.
2. IT Infrastructure Library-ITIL, Office of Government Commerce, UK, 2007.
3. R. Taylor and C. Tofts, "Death by a thousand SLAs: A short study of commercial suicide pacts", Hewlett-Packard, Research Report HPL-2005-11, 2005.